The Home Depot

My coworker just came back from here and had to buy a 60lb bag of sand. She informed me that she had been there struggling for a while trying to get it in the cart, 2 employees saw her and when she turned to them they walked away. Very courteous. I see that this is how they appreciate their customers, from here on out we’re going to Lowes or Ace.

Needed some wood cut and didn’t know anything about woods and what would be best. All I knew is what I needed to make. This gentleman working in the lumber area came and helped me cut the wood I wanted. He gave me advice on how to put my project together then walked me to get some brackets and non skid tape both in different sections. He diff went above and beyond, not once did he make me feel stupid or a bother.

I was not overly impressed with this Home Depot, but then again I am really not impressed with any Home Depot. They are about the same anywhere you go which in one way that is a good thing, they look the same and sell most of the same stuff, so if you need sometime while you are out of town.
The issue is the same with all Home Depot and this one was no different, finding somebody to help direct or find what you are looking for. The good thing during my trip, I did not have to look too hard to find what I was looking for, so I was able to get a good price on the item and get out as soon as possible.
Again, if you are looking for a place with perfect customer then you are not going to like it here, but if you are looking for something for a home improvement job, and know where it is and want it at a good price, then Home Depot is a place for you.

The customer service in this area really is sub-​par and needs a revamp. Employees act as if they don’t see you and go about their business without acknowledging you.

I ordered online an appliance and set a delivery date. They said in a vm that no one was home, I had to reschedule. They called the day before to say it was a morning delvery, again a vm no one home. I rescheduled again, confirmed address and offered second contact phone number. They called and said 30 minutes away, no show. I called them and they said no one home, I replied really, I’m here now and haven’t left. The address they had doesn’t exist, not even in Google maps and no call on either of the two phone numbers provided and I had to reschedule yet again. No thanks, cancel the order! Just too unprofessional.

This is one of the cleaner and more organized of the local Home Depot’s! Good service too.

The best Home Depot I have ever shopped at. They have an awesome management team and it shows. I’m there every day and every day I leave there smiling. The staff is so pleasant and knowledgeable. I have never been told no, or we don’t, or sorry we can’t,…I mean it never in fact it’s the opposite. Roy at the service desk treats me like he appreciates my business. Oh and Shelby well my wife just loves her she is like family to us. Rick one of the managers will tell me the truth even if he knows it’s going to keep me from buying an item. Kyle you have put a solid team together with Nans 25 years of experience how can you lose. Thanks guys for all you do.

Home Depot is not a great place to go to find instant help but there are people to help you however you’ll have to wait for them. The waiting isn’t a huge deal unless you’re in rush. There was this super incredibly nice girl named Shelbi at the customer service desk. She went above and beyond what her duties were to help me get everything I needed for a project I was working on. Her knowledge of the products was amazing and so very helpful. If you’re going to Home Depot I would highly recommend looking for Shelbi!!!

This was a decent Home Depot for a long time. But, rude employees and absolutely no customer service have killed it. I shouldn’t need to call the store manager to get customer service. Sad.

If you’re not open till 8am on Sunday’s…change your hours.
Don’t have a guy in front yelling at people

Carpet Department, Worst customer I have ever had. No return phone calls, No working with me there way or nothing. No body knows what’s going on in that department. They just suck.
Never again. Carpet installers installed two different carpet colors. It took 1 month to get the right carpet. While my house was in shambles. Home Depot headquarters in Atlanta does not know the meaning of customer service or what they are talking about no help there either. If I could give them a 0 I would.

It took a long time to find someone to help, but when I did, Heather was fairly helpful. Definitely one of the better Home Depots.

Had a bad experience at the Campbell Home Depot carpet dept. so we went over to the Cambrian store. Always seem to get better service here.
Pam came and helped us right away, even helping to expedite the 72 hour carpet so we can get it done before we sell the house.
So my rating of 4 is for Pam in the carpet dept. AND Faith at the garden cash register.

This home depot is always fully stocked and the staff has always been very helpfully for me no matter what I needed in any field, they no where everything is located and r very friendly. Thank you Home Depot! I am most fond of the garden section-​I buy the plants and plant them on my own. But you can bet the whole family benefits from it all! Our yard is Home Depot beautiful!!!

Exchanging of my drill went super smooth at least! Very happy with their service on making it right

One star for convenience, major points off for a crappy customer experience. The generally smile-​free staff has perfected the art of avoiding eye contact and ignoring customers.
The guys at the paint counter are just awful– helping customers seems to be getting in the way of whatever it is they actually do there (signaled with lots of eye rolling and sighs, in addition to the eye contact avoidance mentioned before). Yes that means you Reese and Sam. Once in a while they’ll help, just not in the order that you got there.
The only people who seemed happy to see me were the Solar City reps, who stalked me relentlessly as I made my way around the store. No means no, guys.
Avoid, unless you can’t.

Five stars based on the service we received from Brian in the appliance department.
After shopping around at a few other home improvement stores, we showed up to this Home Depot location pretty much knowing what we wanted. Earlier in the day, we left one home improvement store because nobody bothered to help us, and we left a separate Home Depot location because we had dealt with the guy in the appliance department in the past and we didn’t want to deal with him again!
While we were looking at the washers and dryers on the sales floor, we heard Brian helping out some other customers and we knew we wanted him to help us out! Brian was friendly, helpful, personable, funny and knowledgable about the items that we wanted. Normally when dealing with sales people at retail stores, you start to think the person helping you is a big phony if they talk your ear off, but that wasn’t the case with Brian at all. We left the store very happy and confident in our washer and dryer purchase and we’re already thinking that this will be the Home Depot location that we’ll visit in the near future because our oven is close to calling it quits on us.
It’s easy to give stores like this very middle of the road reviews because they’re basically all the same. Great customer service makes all the difference in the world.

I am writing this review on behalf of my husband.
We checked Home Depot at Blossom Hill Oakridge a few times and we had no luck to get any kind of assistance from people in Lighting section. Last Sunday there was a gentleman at Home Appliances who helped us a little but we were not able to purchase anything since we were still wondering what to do.
Tonight my husband went to Hillsdale location to check it, out! Jose Ricardo was extremely helpful, he took his time explaining every option to my husband and instructed him to purchase what was needed for our particular need.
His customer service was outstanding, we sure go back to him every time we need help with our lighting needs.

This is a friendly Home Depot — smiles and friendliness all around! And, they had the Rain Bird water-​saver sprinklers in stock — just like their website indicated! I’m very pleased (as Rach L. knows!)
3.49 stars… may add another .51 stars if my next visit is as productive!

I had two nice ladies help me pick out a cactus for my 4 year old tonight. They were so helpful with directions on how to take care of it. They even gave me a cute pot to transfer the cactus since it was outgrowing the little pot.
I came here initially to copy some keys, but I ended up with a wonderful gift for my son. I was surprised that they even sell fresh cut flowers. I totally forgot to pick up some flowers. Oh, well. Next time.
The nice service tonight was totally unexpected! Thank you.