The Finish Line

I placed in Order online on a Friday night, when I finalized my purchase I chose the option to pick up in store. I chose Oakridge Mall «Finish Line». The email confirmation stated to wait 24−48hrs to have order ready.
I went in Saturday the gentlemen that helped me brought the shoes up, but when he was ringing me up the shoes were put as Out of Stock so he had to get he assistant manager. The store was busy they had a line so I told her I can come back in 30min while they would figure it out.
45min later I come back and she tells me I can either purchase them again, and I will receive a refund within 3−5days for the 1^st purchase that I made online.
I went ahead and purchased them again and she gave me 10% of for the inconvenience..

By far the worst finish line i’ve ever been too!
If you know myself or my boyfriend personally, you know that we are all about our shoes. Our mistake coming into this this store on a Monday during December, holiday season. No one greeted us and the workers looked liked they didn’t have a care in the world. Some even looked like they didn’t even brush their teeth that morning.
We both have many years working in retail so we know how miserable it can be. But how hard it is just to say Hello or welcome?! and just talk to people.
The only reason we came into this store is because we needed to make an exchange. We knew exactly what shoe we wanted. So we walked straight to the front told them we needed to make an exchange. I believe we dealt with the manager, he was a heavy set mexican man w/​facial hair. I swear he said a max of 5 words, which were: here you go, sign here. No thank you, no have a nice day, no nothing! HOW ARE YOU A MANAGER IF YOU DONT EVEN TALK TO CUSTOMERS!!! Worst customer service especially since the pair of shoes I bought were over $ 100.
Came this past Monday & the same thing happened. No greeted us and we spent over 10 minutes in the store. The gentleman working was just standing at the register doing paperwork or something.
ADVICE: finishline @ great mall has much better customer service! &as much as i pay for shoes i don’t mind buying there knowing the commission they make is well earned.

I wish I could give 0 stars! Went into the store on a saturday and browsed the shoes for about 15 minutes. No one came up to help me. There were about 4 employees hanging out with 1 customer in the back of the store at the cash registrar. I waited around because I wanted to try on a shoe literally staring at all the employees no one helped. So I left because obviously they didn’t want my money.
I went back this morning, a monday, thinking they have to help me this time because the mall is empty. Walked in the store one other customer, no one was helping. 2 employees hanging out at the cash registrar again! I started looking for the shoe I previously wanted to try on a week earlier, thinking maybe someone will come help me. No one did!
I am upset with this store because I have gotten great help years prior but this store is just ridiculous now. Two different days, same experience with lazy, oblivious employees. Don’t keep the shoes in the back if you are not going to help the customers that want to try them on.

The store manager «Xavier» is the most incompetent and disrespectful person to work! No one should ever hire him and I don’t know how he got hired. Hahahaha! Such a joke. He lied about putting my shoes on hold and put me on hold multiple times in the middle of my sentence, when I was just trying to find out what happened. And I put his name in quotes because when I asked for his name he said «uhhhh Xavier?» And I asked for his last name and he said «ummm» and put me on hold. So I called the finish line customer care number and put in a complaint. Such a shame this is who others have to work with and who customers have to deal with. Good luck to whoever comes here! LOL

The answer is no. They don’t want to help me. I was passed around 3 times until I got Robert.
Robert himself wasn’t sure if he should help me– but being passed around and he was the last stop he helped me. I’m not a hard customer, I like what I see, I buy.
I was a bit confused as one pair of shoes I was given a 7Y, he explained that one of the pairs I wanted was a kid’s shoes and the sizes are different (why were the kids shoes with the women’s shoes in the first place?)
New awesome thing they have is a little reader– after he helped me with my shoes, he asked if I was paying with card or cash. (which I thought was odd as we were still in front of the store) when I answered card– Robert then whipped out an electronic reader swiped my card asked some card information and my receipt was sent to a little printer in the middle of the store
1) It was a bit uncomfortable to give out my card information outloud with other customers milling around– 2) my receipt was printed next to another customer– I’m not saying they’ll snatch it, but what if they did? Because my signature was printed right on the receipt as well
I’m all for technology, but security wise, I’m going to walk to the register to pay from now on– thank you. Unless there’s an option to have my receipt emailed to me like Macy does? That’ll be awesome.
my main gripe? Employees that aren’t busy but deciding outloud to hand me over to other employees? Not cool man– because if you’re on commision? Robert got it as I purchased more than one pair!

Came here on a Sunday afternoon around 3 looking for a pair of roshes! Robert and Mita were super helpful with everything I needed and were very knowledgable about all of their shoes. Five stars for excellent service and a great price! I’ll definitely be coming back whenever I need some new shoes or insoles!

Five stars because they have excellent customer service! Well, most of the main workers. I go here for my girlfriends shoes, and only here. Shoe palace and sheik I find more «ghetto» overall this is our favorite finish line to go to. Only problem is, when a new shoe is brought out and it’s limited we have to wait out side (recently waited in 29 degree weather before Christmas) but that’s not a mark down on them, the mall security was just being an ass
Great place!

I received this from Gerardo V. on 01/​07/​2012.
«Just a Note 1÷7÷2012
Gerardo V.
San Jose, CA
So I have a saggy face u u no I’m the worker from finishline I would love to meet u and make ur fucken face saggy»

I just read that this place got new management and noticed they had horrible reviews before. It is definitely much better now because I’m giving it 5 stars!!! =D
I went back to school shopping this past Monday which included that my son needed new running shoes. We went to two other shoe stores before Finish Line looking for the perfect running shoes for my son. We came here and my son found some that he loved and the sales associate helped us right away with a smile. We were unsure of my son’s new shoe size, so the sales associate sized him to get him the right size!
This place was awesome!

This store is under new mgmt. Come check out and help us bring up our ratings!!! Check us out on facebook as well for upcoming releases.

So Me and My girlfriend Came in here to order a G-​Shock .
The lady helping us was SO helpful, interactive and Fun to make convo w/​customers .Wish i knew her name. But we felt good leaving the store after buying a $ 140 watch .
— Reason being only 4 stars is because IM HOPING UPS shipped it to the right house. We verified address it was correct. Our neighbors received a package and We seen the UPS flashing lights our way (Our neighbors arnt one to Kindly tell us our package came to their house) But we are still waiting. It should be here tomorrow or Monday.
IF IT DOES COME IN I WILL CHANGE TO 5 STARS
Thanks You guys, Great service
****UPDATE–
So I received my package .
Send from Jacksonville Florida
I’m gonna start by loving this store and location
But I wouldn’t reccomend shipping certain items
This happened to me twice with a diff product
I received my g shock paid $ 140
Fake watch, wrong box, wrong tag, box was torn up
Everywhere, and there was no warranty card& instruction book.
I have many other gshocks and it was a shame to have received
This, I will never order anything no more
Sorry but this got 2 stars .
* when I returned it the store associates were
Super helpful
Thanks once again

Usually I go in here to kill some time. Sometimes I walk in here thinking, «If someone talks me into some nice shoes, I’m gonna buy some new shoes today.» So I walk in, but something about walking all the way into the store to the back and around, with no one greeting, and no one offering help really bugs me especially when they are so busy talking to eachother about what they did last weekend. I’m one of those customers that if you pay a little attention to, you can make some money off of. I guess they aren’t interested.

If you want to be cheated and lied to, this is a great place to shop at.
Make sure you double check your receipt and pay attention if they give you «free» socks or something else!
I got charged $ 20 for a pair of socks that I did not buy. The sales guy threw them in my bag and said they were free because I bought shoes worth $ 300. I returned the next day to return them and the guy at the counter told me he cannot take the socks back because they are «free» and free items can’t be returned!!! I showed him the receipt where I was clearly charged $ 9.99 for each pair and he kept insisting that it’s still free!
After 20 minutes of trying to teach him simple math that free = $ 0 not $ 20, he tries to take away my original receipt saying it is «store property». He then changed his story and said the socks were «buy 1 get 1 free» but he still can’t take it back because it is «store policy». I left disgusted and frustrated.
I went to another finish line store and returned all my items including the shoes.