Tanglewood Apartments

The place is a rip off. The manager her name is Nicole has no idea how to run the place. They want to charge you for everything. I lived there last year. My neighbors had bed bugs and eventually they came thru the walls and I got them. I had to throw away all my furniture. Then she tried to tell me that it was my guest who brought them in. Ridiculous. I would stay away from this place. Poor management!

I lived here for a couple of years, I loved my neighbors! I want to thank the Manager Nicole & Maintenance man Victor for all your help! We started in a two bedroom until our Daughter flew the coop. Then moved into a one bedroom. Very good space for Apartments.
I had a car port and storage. I miss the pool and air conditioning. My job was only two blocks away from here, Willow Glenn is great! All the Events and Restaurants. My wife had access to the 280 freeway to get to work. Hey folks I enjoyed living here.

Dont EVER live here. If you want to hear from the manager 24/​7(!) about nonsense.
Absolutely NO privacy. Yes, they keep the lawn very pretty but. in the apartment– everything breaks.
As well, water shut off notices WEEKLY!
please look elsewhere for a place to live. Your apartment should be a place you want to come home to everyday.

Very nice spot. The manager nicole showed me the apartment. Wow is she nice. I am highly impressed with the layout and will be moving in as soon as i can. Nicole sold me! That’s for the tour Nicole!

OMG! I’ve had it with this hell. In May the onsite worthless notice-​posting, inconsiderate, unprofessional, inappropriate, unfair, good for nothing but walking around «manager/​office attendant» informed us that the next door neighbor was INFESTED with BED BUGS. Long story short. The neighbors have been moved out for a little over a month. Apt has been under renovation nightmare. This morning as almost daily we are still being BIT and killing the damn bugs ourselves. Weeks and weeks of inconvenient packing EVERY SINGLE PIECE OF PROPERTY every week for the spraying. Unpacking. Repeat. Thrown out all our living room and bedroom furniture. Bought all new. At OUR expense to the penny. And at one point was threatened to be CHARGED for disposing of the one old couch at the dumpster on site. She a piece of work. This is your friendly neighborhood Tanglewood Apartment Renters Appreciation Association on a good day for ya. Today I just don’t have the time to go into detail of how they personalize the handling of your situation. To say the least I’m pretty in their mind we signed up for this NIGHTMARE and we’re SOL. The sickest part besides the continuous scars from the continuous bites is that she has the audacity to show the apartment to future innocent renters. Tick tock until we can finally leave. Disgusted.
p. s. For just one second I had 2^nd thoughts on this Post. Like maybe, just maybe it isn’t that despicable. WRONG! 4 damn bugs crawling along our bedroom walls tonight. And as if in sync, greedy rats demanding money money money. Another infamous «Notice». This time and lots of other times, for an outrageous Utility bill for NON-​STOP laundry through this bug ordeal and a NON-​STOP running bathtub faucet. (existing and reported since early June. Do the math. They have. All the way to the bank).
Welcome to my life at Tanglewood Apt. Hell on Earth

To date, I have lived here for 6 years and 2 months in my 2bdrm2barm. I will have to say that Kim the manager I had moved in with Cal Western management was nice. She was very down to earth and to the point. She even would work after hours to clean the grounds and parking lots. Although her husband Rick wasn’t the greatest maintenance person. She would keep an active eye on the parking lot and spots. She was great at responding to noise complaints. But sadly she faced differences with the owner in April’09.
This new property management group Prodesse, that came in May 2009 isn’t the greatest and Lori Kentzell (Supervisor of Robert the property manager is careless and unprofessional). She will not handle situations rather than ignore them. I had gone the extreme measure of finding out the head of the property management group to get a response out of her.
Since they took over, Prodesse is trying to turn this place into a fancy HOA condo complex. It is ridiculous. They keep raising the rent to all the older tenants without renovating or upgrading for what we pay for. I had even caught a few of the craigslist ads online and inquired why I was charged almost the same amount rent but NO renovations at all. I was basically told no you’re not!!! I literally forwarded them the and and it clearly stated renovated. They argued that the vacant apts were «newly renovated.» A total lie. Since my roommate moved in with me, from next door, we saw first hand the new appliances and paint going in. After a month we became friends with the new neighbors and saw all the «new stuff.» It was a slap in the face and an over view that Prodesse and its management didn’t care about its current tenants. And their plan is to drive out all the older residents to earn more $$$.
They say the rent increases are there to help pay for «renovations» to the property? It took them almost 2 yrs to paint the complex and re-​landscape (waste of money). Within 1 month half the plants and flowers had died. However we still have ridiculous consistent water shut offs, trash every where, the laundry rooms are ALWAYS filthy! They use an outside company to «maintain» it, when they don’t. It takes the company 3 days minimum to come out. Mind you, there is only 2 laundry facilities with a few washers and dryers for the whole complex. And at least 2 machines are down in each room. Highly inconvenient. We have given up on using the laundry facilities here and making the trek to a nice clean laundromat in Campbell.
I have been dealing with water damage underneath all sinks in the barms and kitchen (When I had reported it 2xs, the manager finally had the maintenance man Victor look at it.), constant main entrance door issues (took the owner 6yrs to replace and I have duly complained about it), in addition to barm fan issues. When reported, I was told it was our responsibility to clean it and maintain it. My hallway barm fan is the worst. It makes an annoying loud sound when in use.
My carpet throughout the apt has totally risen. Especially the part where the carpet meets the linoleum in the kitchen, a few nails are slowly come out and we have to wear shoes to not get cut. When reported to Lori, we were told if it wasn’t a safety issue it wouldn’t be fixed.
Parking sucks. FINALLY got 2 assigned spots this year, HOWEVER there are are always guests parking on site and in residents spots. For us its always these ghetto college guys that are ALWAYS loud. I am actually surprised that they are still here.
Recently SJ city chopped down trees on sight and still there are bark remnants everywhere. I have had my car broken into over a dozen times and when I had first notified Prodesse about it when they took over, the manager Nadia Mitchell (at the time) took it as a joke?! A few residents have had their car stolen. A couple of years ago, apartment break ins were frequent, hence the new windows FINALLY replaced. The workers they hired to do the work for that left a mess.
Just last year in 12/​12, Prodesse requested us to sign a new lease and have a new application put in even though we’ve been here 6yrs. All because my boyfriend moved in and I had properly notified Robert (Property mngr). My roommate, bf and I made it clear we would like to keep the month to month. We also heard through neighbors, the Prodesse lease, they charge $ 100/​adult for water/​garbage. Of course Prodesse or Robert didn’t disclose that. I had called legal aid on the issues and found out that in the event a new property group signs on, they HAVE to give current residents a minimum of 90 days to resign or move. Of course we never got such a notice. Once discussed this with Lori, she turned around and gave us all a 90 day «no cause» notice to leave. Lori stated they did BUT she didn’t expect me to keep ALL my notices to show them they didn’t. Lori obviously knows Prodesse is at fault for improperly notifying the older residents. So we plan on taking higher action. I will keep Unilocal posted.

I have lived here for 2 years, the management has improved a great deal since Kim left (the old manager) that lady was rude and unprofessional. I don’t like living here, my neighbors suck! They complain about everything, everyone is in your business and they are always trying to look in your balcony, not to mention all the damn solicitors bugging all the time. We are planning on moving soon, if you are thinking about moving here DONT, look elsewhere. The apartments are old and run down, leaks everywhere, we have a water shut off notice once a week, and the building shakes when the dryers from the laundry mat are turned on. There is never parking and did I mention my neighbors suck!