T-Mobile

Luis Camacho went above and beyond for me today. Not really use to this dealing with t mobile. But I was being charged for a warranty exchange basically they said my warranty was voided because of the damage on the phone. However my phone was inspected before it was sent out. When my phone finally reached the warehouse they said it had liquid damage and were going to charge be almost $ 300 I went back to the store and at first it was looking very good and I was about to pay a lot of money. After speaking with his manager a young Asian man sorry I didn’t get your name. Luis called customer care and talked to them explaining the issue and he ended up actually getting me a credit on my account !!! Woohoo thank you so much!!! I’m so thankful for the suburb customer service I was given.

Usually it’s always a hassle to go into the store for anything but my boyfriend and I were out within 30 mins!
Luis greeted us right away and helped us add a new line and the process was easy and painless. He helped us choose a phone, accessories and explained the new Jump on Demand plan! T-​Mobile use to suck but now it’s affordable and quality phone and customer service!
I recommend this location (and Luis!) to anyone!

had a problem with my phone the charger was bad, they had buy one get one free got two chragers for the price of one im a fan, also upgraded my phone to a samsung galaxy s6 edge plus 64gb in black here, 24 month financeing agreement, switched from prepaid to postpaid. i love t-​mobile used to be with cingular wireless later bought out by at&t wireless consumer reports now rates t-​mobile as the best national provider it used to be at&t they have great plans and coverage and love the binge on with netflix feature and teathering and unlimited nation wide plan they rock!

Ask for Johnny if you need any help! He’s super professional and helpful.
I’ll definitely be coming back to upgrade again if I need a new phone.

This is for the Union Ave. San Jose location not Curtner. AWFUL. We walked in, someone behind the counter asks «how can I help you». It really sounded rude. My bf looks at me, I look to the girl staring at us and say I’m looking to change phone carriers. She asks who I have now. I tell her. Then she asks why, not really with any care but rather annoyance. I say because my current carrier doesn’t pay fair wages to their employees. This was the kicker. She starts grabbing something, looks to her co-​worker, and starts LAUGHING like I’m not there, right in front of my face!
I’ll tell you, I had a fire blazing in my skull. I had never witnessed such disrespect. To my face.
I immediately turn around and walk out. She didn’t even realize or notice ’til we were at the door and I said no thanks, we are leaving…
I went to the location on East Hamilton and signed up for the best plan with the best phone and they got my business instead.
I’m still angry typing this. But I’m typing it on my new phone, so I guess it’s all good in the end.

I came here to upgrade from the HTC a few months ago. I was pretty indecisive when picking out which phone to upgrade to, but I was helped by Johnny who was very straightforward with recommendations and recommended the iPhone 6. I had always been an android user but he convinced me to switch over to apple (no regrets so far!). Johnny’s customer service was great! I didn’t feel pressured to pick any specific phone. Afterwards, I was helped by John to set up the shipment for my new phone. John was patient with my questions and he helped me get everything done quickly. I really recommend asking for either John or Johnny! The only downside is that the store didn’t really have many iPhones in stock so I’d suggest calling ahead and seeing what phones they have. I waited a week or so for my new phone to be sent home.

Every time I go here, the staff is rude and don’t even help out and apart of that they’re always busy and sometimes they skip people on the waiting list

Don’t ever go here if you ever need a sim card for your phone, they will charge you! the most greedy store I ever been. My phone was failed to charge and I switch to a different phone to temporary use it, I went to other T-​mobile store and ask for sim card and I don’t have to pay anything fee ($ 15 sim card). as soon as I got my phone fixed, I went to T-​mobile store at Curtner Ave since it’s near by my house. they told me that I have to pay $ 15 to get a sim card, and it’s their store policy– — Manager justified that they have to charge for sim card replacement… are you serious? I just got a free sim card last week from another T-​mobile store for free and here at Curtner they said they always charge for Sim card? where did this policy came from? I even called T-​mobile customer service, and they even told me to just go to any T-​mobile store and simply ask for a sim card. Please do not go here for any service, it’s suck!

I never put or write anything in Unilocal, but because i was treated disrespectful and have to write. I was the only customer in there while six of employees are there talking without offering to help me. One asian guy finally comes up to me. As he was helping another guy name Joe said the store will be closed in 30 min. Seriously. But to make it short. DONT GO THERE where you not treated nice!!!

Not too long ago I dropped my S4 in water and it had water damage. Before coming into T-​Mobile I stopped by a cell phone repair shop and the guy told me it would be $ 50+ for him to take apart the phone and «see what he could do» (whether or not he could fix it, it would still cost me $ 50+). I didn’t like that sound of that so I went to T-​Mobile at The Plant and after leaving felt stupid for not coming straight to T-​Mobile in the first place! I was immediately greated by the associates and although they were busy made sure I knew that they would be right with me. I was helped by Long who went above and beyond to provide customer satisfaction. He went over my options with me, and despite the indecisive person I am, was very patient in going over the options multiple times explaining every detail and giving his professional advice. In the end I left with a loaner phone and received my brand new S4 replacement phone in the mail the next day! Long was there throughout the entire process of filing my claim and answered any questions I had, unlike my past experience at a Sunnyvale location where she just handed me the insurance brochure, cirlced the phone number to file my claim and sent me on my way. If I ever have any phone troubles in the future or when I want to upgrade my phone (which is soon), this is without a second thought the location I’ll be coming to. Thank you Long!

I ain’t saying I hate T-​Mobile, but I’m not saying I love it either. On a road trip to Georgia earlier this year, I experienced all kinds of crappy reception throughout the ride while my family who mostly has AT&T had much better. But of course, that’s not this store’s fault.
Anyway, I been procrastinating on signing up for auto-​pay with T-​Mobile, so in the mean time until I do, I’ll be walking into the stores to pay for my bill every month. I appreciate the machines that take payments so that you don’t have to wait in line and you could just go in and out real quick.
I’ve been to this location about 5 times and the customer service here is patchy. Sometimes they’re nice and sometimes you feel invisible because no one acknowledges you.
These last two visits were pretty good though. I went in to buy a phone case and a screen protector for my G3 and a nice, knowledgable guy helped me out from finding the case all the way to installing the screen protector for me. I wish I could remember his name, I think it started with a J and he wore glasses. On another occasion, I took my boyfriend to get a G3, too. It was busy and we were in there for a while, but the sales associate, I think his name was Long (I am soooo bad with names, as you can tell) helped us out and we were out of there in no time.
I prefer this location over the one by my house, on Capitol and Silver Creek.

Came in looking to add a line and got more than I expected. The sales rep, Santos, helped me get the right plan to fit my usage and my budget. In fact, he recommended a new promotional package for all my lines to help me save on my monthly bill! I really felt like I was in good hands with Santos and I appreciate his professionalism.

I have to point out that sales people do lie about the latest sales. I actual took the time there care line to confirm the sales. Yes they didn’t tell me about it and when I asked why sales people at store don’t know. I got reply we are sorry that happened to you. They charge so much for the service. Nothing truly unlimited any more. They have data caps on everything. What ever happen to days of phone carrier care about those who pay. Avoid this store.

I don’t know why this location has such a low rating! Upon arriving, I was greeted immediately by an associate by the name of Johnny. I had an issue with my phone’s SIM card and he was quick to take care of the issue for me. The service I received was quick, efficient, professional, and friendly. I’ll be back for sure with my phone needs (hopefully no more issues *knocks on wood)

I think this location has bad reviews because the only people writing reviews are disgruntled customers. I came in yesterday to switch my service from another carrier and Long was very helpful through it all (though he could maybe smile a bit more). However, he was able to tell me the difference in the phones and services and I was happy with what I chose.
One thing was when he first initially ran my credit to tell me what my down payment had to be, the price went up when it came time to pay. I don’t believe that that was his fault but something systematic in T-​mobile. I didn’t mind paying it since in the end it pans out evenly anyway.
They don’t have the Note 4 or iPhone 6plus in stock, so just make a note of that because they will order it for you and it will take a couple of weeks.
All in all, I thought Long and the other assocaites in the store were very good. Even the other assocaites that were not helping me seemed to be doing a very good job with the other customers. The store is clean and neatly organized.

Not sure why this place has such bad reviews! I don’t have T-​Mobile myself but my dad does. I always accompany him to his store visits because he doesn’t speak the best English. I’ve been here a total of 2 times and both times I’ve been helped by Johnny. I don’t recall it ever being really crowded like the other reviews say, a few people here and there but always being helped by someone. Johnny speaks Vietnamese so that’s the reason we were drawn to him. The first time he helped my dad get a new SIM card and transfer all his photos to a different phone because he had broken his original. The second time was recent, when he helped my dad change to the new plan for $ 100 for 4 lines and 2.5 GB data per line, unlimited txt and talk. My dad also got the s5. Johnny did a great job explaining the whole insurance and payment plan ordeal. They have this new rule where you can pay for your phone in increments per month instead of the whole shazam at once (no interest), there is no more discount on phones because I guess that’s how they are able to give such good plans. Well, my dad is really happy with his phone now and we’ll be sure to call in to see if Johnny is working next time we need help.

I had just bought a note 3 the day before the note 4 came out! He did not notify me that a new version 9f the phone was coming out the next day! On top of that the note 3 that I bought was having problems the within 5 days. I went back to tell them my phone wasn’t working and they said they couldn’t do anything for me except update my phone and if I wanted a new phone I would be charged 5 dollars on top of a 50 dollar restocking fee. I ended up cancelling my contract within the 14 day period. I suggest you buy your phone at the kiosk in Costco because it comes with a free car charger and a 25 dollar Costco certificate

LIES!!! I was at another T Mobile store waiting to trade in my phone. There were 15 people waiting to get the new iPhone 6 and I just wanted to get out of there so I called this T Mobile Curtner store. They said that they got no customer there. After explaining my situation to them over the phone, they said they could trade in my phone today and place an order on the phone I wanted. So I drove 15 mins over there just to stand in line after the other 7 customers and found out they couldn’t do nothing about my new account that I opened a week ago. They said since I haven’t got my phones that I ordered when opening this account, my status is still not active. Which means I have to wait until I got my phone first before I can trade in my other phone for my sister.

Jeez, this is the worst T-​Mobile store in the entire South Bay. When you mention this location at other T-​Mobile stores, they all start to cringe.
Fairly typical carrier store — salesboys are pushy, lie, BS you, lie some more… anything to get you to sign up on a plan. And know almost nothing about the phones they are selling, they talk out of their butt and make up stuff as they go along. Clowns.
But what really sets this store apart is the «manager» James… the most dishonest, d-​bag prick you will ever meet.
Had an issue with a phone that I has just bought full price, volume rocker coming off. Wanted to do an exchange, so I called ahead to made sure they had this model in stock. Was told on phone that yes they did. Got there about 10 minutes later… as soon I mentioned the word «exchange», they suddenly did not have it anymore. But I just called and you said??? Nope, they claimed not to have it.
I knew they were BS’ing me and asked to talk to the manager. Meanwhile, I see a different sales guy trying to sell a lady the same phone they just told me was out of stock. Was texting a friend of mine, asked him to call the store that i was in, ask if it was in stock… they told him yes, the phone was in stock. Yeah…
Manager finally comes over, explain my problem, show him the phone, and he tries to tell me there’s nothing wrong with it. Just totally dismissive. Tells me he doesn’t have the phone in stock anyways. So first they have in stock, now they don’t, which is it? This went back and forth a few minutes when I caught him in a bold lie — and called him on it. He just went silent and proceeded to stare me down… wtf. This went on for about 30 seconds, like he was a kid on the school playground or something, lol.
Anyways, I had to another store to get my problem resolved and it worked out in the end. Avoid this store if you can, all the bad reviews are true.

This Is By Far The Worst Store Ever. The Staff Is Either New Or They Just Clearly Don’t Know What They Are Doing. The Saleswoman Sarina Was Completely Rude, She Had Major Attitude And She Just Seems Like She Doesn’t Want To Be At Work. I, Myself Work In Customer Service And If I Treated My Customer In The Matter That She Does I Know For A Fact That I Would Be Out Of A Job. Corporate Needs To Do Something About This Associate. Either Send Her Back To Training Or Do Something About Her. I Really Hope Upper Management Gets To Read This.
Just To Clarify T-​mobile As A Company Is Great. I Have No Issues With The Network Just This Store Or Rather The Saleswomen Sarina.