Supercuts

My husband needed a quick clean-​up for an up coming wedding. This was our only option.
The place was empty, so sat in the waiting area while he got worked on.
Upon entering, two Vietnamese ladies were inside. One eating & on her phone.
«TAM» approached us. «$ 17 for him». No hello. Just prices. I rolled my eyes and sat down. My husband began telling her his desires.
Well, the disaster began. We left in a rage. Tam did the opposite of his needs. She was rushing and insisted «she knew what look better».
NO WONDER this place was empty.
$ 17 down the drain. Went and got it fixed at a real salon. Horrible experience.
So, in conclusion? These «hair stylists» probably don’t have their hair cutting license. We should have let them continued eating & talking in their lango.
I’m giving 2 stars for the cleanliness & location. Sad sad sad.

Took an appointment on the phone app. Showed up to be told that I was supposed to wait for 30 min because people had just showed up in person…
I left. They didn’t even apologize!

This place has terrible customer service. None of the hairstylists acknowledged me as I walked in and greeted them. I then sat patiently waiting (about 20 minutes) for my turn, only to realize that one of the hairstylists called someone that had just walked into the place. When I got up and called my ride to come pick me up, it was only then that the hairstylist acknowledged me and told me that the guy had checked in via an app. I left feeling very unappreciated.
Note: I have been here before, twice for trims and both jobs were decent. Although it would have been more practical for me to just disregard their disrespectful attitudes and get my haircut — this is unacceptable and therefore I chose to take my business elsewhere.

This is the worst place to go for hair dye. I asked to dye my hair for dark brown and they first dye it for dark black and then re-​did the job with brown.
They have no clue what they are doing, don’t ever go there.

Horrible and unprofessional.
I just wasted 40 min waiting for no reason. Why? Apparently you can make appointments via telephone and that gets you in front of the time. The place does NOT have a sign in sheet NOR do they TELL YOU how many people are ahead of you. The ONLY way you find out there is someone ahead of you is when they greet the other customer. After a 40 min wait I was told there was two more customers ahead of me, which meant another 20 min wait. The barber did not apologize.
I do not appreciate my time being wasted. The willingness to bump customers that have been waiting is just horrible business practice. Would not recommend this place nor would I ever go back.

I told the lady twice not to cut the top of my hair, but she got the razor and cut the top. I asked her why she did it and she said because she thought my hair is thin. Didn’t I just tell you not to touch it?! Really bad experience

Chau did a great job on my sons hair. Fast, professional and perfectly priced. We will be coming back each time going forward.

I have been going here for many years. I always see the same person for my blonde highlights which is Thuy. She always gets it just right for me. Any of the ladies there can give a good trim but when it comes to highlights I always trust Thuy’s judgement every time.

I’ve been going here for awhile now, about every two weeks. Chau is the best, she listen to what you want and is very sweet. She always cuts my hair just how I like it. When I first started going I had the other ladies cut my hair and they were fine. But ask for Chua.

Ask for Thuy! She always does a great job. Very kind and patient, though my hair is pretty simple to manage. The wait is never longer than 5 minutes or so, and the staff is very friendly. –1 star only because they push hair products on you every time.

Solid men’s haircut from very sweet, kind, and attentive hair stylists. Print out a coupon from the Supercuts website (or wherever else you can find out) ahead of time. Fast walk-​in — they are never busy (for better or for worse).
As of this writing the map place marker is wrong — its in the West Park Plaza on Winchester (the one with the Starbucks and pharmacy).

Awful, just awful. My friend went here for a haircut because he figured he’s a guy and a haircut can’t be to difficult. We were extremely wrong. When he came back home there was a CHUNCK missing from the back of his head not to mention the hairline was completely uneven. The sides of his head were uneven and not even fully cut. This was a joke that they actually made him 16 $ for that «haircut».

Thuy is fantastic! Friendly and experienced. Splurge for the wash to go with your haircut, very rejuvenating!

Dropped by to get a quick hair cut since I was in the area and there was no line.
I sit down and tell her how I usually get my hair cut and off she goes and starts cutting. The ENTIRE time, she keeps trying to convince me to color my hair since I have some grey hair (think salt and pepper). I ask her how much and she says $ 30 extra. I told her no thanks but she does not give up! I start getting annoyed at her weak attempts to upsell, telling me it will make me look better, younger, etc. Any how she finishes the cut and it was… okay. Not good but somewhat acceptable. She didn’t really cut it the way I wanted, she cut it the way SHE wanted. I was annoyed at her so I just wanted to leave so I paid and left. FYI, the price was about DOUBLE what I usually pay at my usual places (see my other reviews).
When I get home, my toddler daughter points at my head and asks «What happened?» My infant son doesn’t talk yet, but he sure did stare at the haircut. Finally, my wife said I looked like a seal, you know, the marine mammal you can see lounging at Fisherman’s wharf in San Francisco.
1-​star

Please do not go to this Supercuts on Winchester Blvd. next door to the Safeway. I cannot believe the level of service here. I wish I would have gotten the lady’s name, but unfortunately I did not. There were 2 women there, one older and one a little younger. The younger lady cut my sons hair. She was very rude, hasty and rough when she cut his hair. He is 9 years old and he was almost crying by the time we left. When we finally did leave I noticed while getting into the car that she had not shaved the sideburn area and behind the ear on one side. I walked in to have her complete the job. She seemed annoyed with me. As she quickly tried to finish the job, she nicked my sons ear and made him bleed. She tried to hide the blood by quickly covering it with her thumb. However, the blood still came after she took her finger away. My son was crying. I was so angry I demanded my money back. She gave my money back but then said to me, «I hope you never come back». I really can’t believe this type of customer service. I can’t believe people like this who make mistakes and then get angry with YOU. Please don’t go here, I’m just hoping my sons ear will not get infected.

One word — MAI (for you non-​asian people, this is pronounced as, «My’)
Ask for Mai (older lady with glasses). She usually works in the evenings and is off on Sundays and Thursdays. Ive been going to her since December when I moved into the area, and she is the only consistent one there. She’s kind, attentive, and has some kicka** stories about her grand kids.
I get a haircut every 3 weeks, and on two different occasions I went to one of the other stylists here and they just butchered my hair (was in a rush and needed a haircut asap… learned my lesson not to do that again on a day that Mai is not working).
One thing I have noticed while waiting to see Mai on days that I go, the phone calls they usually receive have been from customers that want to make appointments with only her as well and not anyone else.
If you want to take a chance with this place (I know the reviews are bad), make sure that you do it on a night WHEN MAI IS WORKING. All bets are off with any of the other ppl that work here.
Call in advance too before going just to make sure that she is in fact working that night (408) 378‑5720. *** Ask for Mai *** My God help your soul and hair if you do not take this advice.
**** And another thing **** Mai usually hooks it up w/​a discount or a free hairwash too if youre nice :) Just FYI

I never send complaints to the ‘home office’ of businesses, but I did after going to this SuperCuts. (And SuperCuts wasn’t very responsive to the complaint. I doubt they do anything more than read the message.)
When I sat down in the chair, the stylist handed me a comb and told me to comb out my hair. Seriously. I know it was messy, but that’s just my hair — I walk across the room and it’s a tangled mess. So I was pretty appalled when she insisted that I comb it out while she prepared her station. During the cut, she jerked my head around, shoved the mirror into my hands, yanked my hands up so I could see the back of my hair (apparently to where she thought the mirror needed to be, nevermind the fact that I couldn’t see my own reflection), and chattered away with the other stylist the entire time.
I understand that upselling product is a part of the job. I told her on more than one occasion that I do not use styling product on my hair and was only looking for a specific conditioner. Which they were out of. She proceeded to spend the next few minutes trying to shove a dozen different products into my hands, insisting that was the conditioner I was looking for. FYI, lady, hairspray and conditioner are NOT the same thing.
The only reason they got a star was because I do like my cut, even if it took her too long to understand what I meant when I said «I want to take five or six inches off the bottom.»

STAY AWAY! I thought this would be just another supercuts trim– get in quick, get out quick… turns out I was wrong!
I told the hairdresser I wanted my hair thinned using the thinning scissors I had previously requested for my trim right when I walked in the door. But she proceeded to tell me, «No, thinning scissors make your hair poofy!» I said, «that’s ok, I flat-​iron it.» She proceeded to argue with me for 5 more minutes and REFUSED to cut my hair with the thinning scissors.
I was furious by this point, and when I went to leave… she overchaged me by 7 bucks for the haircut (more like non-​existent haircut, since she didn’t even do what I asked)! Even when I told her this, she was rude and refused to credit me back.
If you know what’s good for you, stay CLEAR of this supercuts! I’ve been to dozens during my lifetime where I’ve had no problems at all.

I’ve been going here for three years, but really because I’m too lazy and cheap to find a better place. The only constant is that it’s cheap ($ 12 or $ 14, I don’t know). The quality is a real crapshoot, ranging from «God I’ll never come back» (which has happened to me multiple times) to «That was a great cut for the money, I should remember his/​her name and get him/​her next time» (which I never do). Give it a shot if you don’t mind gambling with your hair. It can’t be too bad if I’m still going back, right?

It’s getting really expensive here. Specially for guys where it takes barely 10 minutes and that too mostly but motor operated tool. Scissors used only for a couple of minutes. So why $ 14 ?
Anyway, the sevrice is not bad. The women are nice. nothing special. Have been going there for more than 5 years now. I guess I’ll give three stars for average service but 2 being so expensive.