Stevens Creek Automotive

I’ve been here a few times since I bought my car. They had the cheapest prices when I shopped around and came recommended by a friend. They are quick and reasonably priced and friendly. They don’t try to sell me on things that don’t absolutely need to be done, but let me know when things do.
Bonus: great location — walking distance to Valley Fair and Santana Row to keep you occupied while you wait for repairs.

This place is the best. Honesty is Normans policy. His guys have been with him forever. I’ve been coming here 15 years. Believe me, good work and they won’t rip you off.

Norm and the guys at Stevens Creek Automotive are great! Norm always takes the time to walk me through any repairs, and today they finished my oil change incredibly fast! I would suggest getting there right at 8 am, because they are so busy (due to the amazing customer service). Thank you guys!

I came in as I was driving by, I live in the neighborhood but had never been here before. My windshield wiper motor had not been working properly and I just popped in and asked if they could take a look at it. There were three or four people in the lobby having their cars worked on and they guy at the desk takes me right to my cat, gets a wrench, tightens a bolt and voilà! It was fixed! He didn’t charge me a dime! I’ll be coming back to patron this place for a long time to come! Thank you guys!

Still coming here after almost 13 years. You can’t go wrong with Owner Norm & the Gang. I frequently drop in for an oil change, & it always gets done right-​and usually less than a hour. Never had any issues with any work they’ve done on any of my cars, newer or older. When time for a new car, it will be serviced here too!

I have been coming to Norm since I have moved to Cali and he has always priced well!!! I have had a water pump break and many of the local dealers could not figure that out. Norm did and he has been my mechanic ever since. He and his crew have fixed gaskets, changed oil, changed lights, transmission fluid. He’s always been honest about getting me the best deals on parts and labor. Now my wife and I will not go to anyone else. they give 20 minute oil changes and if you have any other services you can just walk to the mall and they will call you when they finish… Great service and people!

Honesty and speed. This is what characterizes Stevens Creek Automotive.
I’ve been coming here since the beginning of my adult life and won’t go anywhere else.
If you’re worried about not being tricked into unnecessary repairs, look no further.

PRE PURCHASE INSPECTION .
Bottom line — UNRELIABLE!
DETAILS:
Brought in a car for inspection before purchase
2007 rav4
They gave me a huge detailed list of everything they cheek and charged me $ 125 for it.
Check came back All positive with every detail checked as passed ok. NOTHING to fix. Boy I thought, I’m lucky.
A few days later while doing routine alignment I was told the right rear Bering is completely shot!
Went to two other places to confirm
This is a fix between $ 500 to $ 850 ! ! !
The car was driving quite a bit noisy but I didn’t know that was an unusual sound.
It was more of a loud vibration from the road
But later when diagnosed was told it is clearly not right and very common with a shot bearing.
I called these guys and the guy who answered the phone trying to say he doesn’t have the list copy
I assured him I kept mine and they obviously missed it.
His only suggestion was for me to come back there for the fix and they would only charge me for the part.
I live 4 hrs away!
I told him this is unreasonable plus the lose of a work day, gas and my time. Nonetheless, I don’t have a trust in their ability to do a good job anyway.
Of course knowing this before purchase I would have negotiated the price down for the whole sum of the work needed to be done.
The guy on the phone was very unpleasant didn’t even apologize nor cared to see the responsibility of his business to back their services.
I offered him to at least compensate me for what I paid for the fault service which he refused abruptly said he offered me his solution which I refused and hang up on me.
Yep
I’m going to add a complaint to the BBB as well
So unprofessional !

I’ve had some work done here on my van. It’s a real relic but has too much sentimental value to let go of. They’re just short of pricey here but worth it.
I had bearings done on my van due the fact they were the only place that had the equipment as well as the parts. As I said, it’s older. They mentioned to us that we needed springs (we already knew this). They don’t carry the parts. They would have to special order them, so gave a printout of at least six places that had them. The guy behind the counter was also great in that he went over the additional pieces we’d need with my husband. (I knew all of this but I found the honesty refreshing.) He went on to tell us that it would be more cost effective for us to order the parts and just pay for labor since they’d have to mark up the parts anyway to cover the cost of shipping.
It’s nice to actually see honest mechanics when I’ve dealt some real winners in the past couple of months. I ordered the parts and will be bringing it here to have them put in. For basic oil changes and stuff, I like dealing with Sears, but more detailed work will certainly be done here.

First off before I can even walk in I feel greeted by the family style environment. Chris is the most excellent at customer service. As a single woman it gets frustrating with car problems. I get constant reminders and coupons of great a deals and the service shows high standards.

I came here for an oil change and a tire change. 9 out of ten 10 because I can find a cheaper place with better oil and tire. I see some bad reviews here, but oh well, I would not bring my car here for anything other than wheels and oil

I’ve been going to Stevens Creek Automotive for all 3 of my cars for over 15 years
now. They do great work, are very honest and won’t charge you for something you
won’t need. Norman, Chris, Hank and the crew are professional efficient and friendly.
They get alot of repeat customers, and there’s a reason for it.
For example; I wondered if I should get the timing belt replaced on my 2002 Toyota
Camry, so I called a Toyota dealership and they said «yes and bring it in». I thought
about It and called Stevens Creek Automotive and Norman said my car most likely
won’t have a timing belt, but a timing chain that won’t require replacement.
I brought the car in and it had a timing chain which means no
replacement. There was no charge for a repair that I didn’t need. They are the best
and 100 percent trustworthy.

Dropped off my car last night for maintenance last night with the expectation to get it done conviniently and it is free for the first 3 years. What i do not expect is they don’t do pick up. So I guess they expect me to take a bus or taxi or walk to pick up mycar? I could have gone to any oil change place accros the street and very convinient picking up my car. Free maintenance but will cost customers to get a taxi ride it is not free then
To make the story even worst. Afrer playing phone tag with Jon from maintenance advisor, I finally left a message that the car will be picked up after 7pm. I was able to get a ride from my work. When I got there, went to the receptionist and found that my key was no where to be found. Wonderful! And my ride already left. Great customer service.
So folks, this is what I can say if my friends or customers or trainers or anyone asked me where I go to get my car maintenance? I will tell them i know where you SHOULDN’t go.

They have amazing service here and overall I was so impressed. I will definitely bring my car back here for other services coming up.

I’ve been using these guys for years. They’ve always treated me very well and their work is first class. Great people, great service and fair prices. They even fixed something in my engine I didn’t know about while they were in there and didn’t charge me. Good service from a mechanic is hard to come by. You can trust these guys.

I would give SCA a 5 star rating in a second but for all the times I’ve been going there (3 years now) they leave the interior of my car dirty with greasy hand prints and smudges. They’re work is great and most times will have all the work completed by end of the day but I hope they read this review and PLEASE do the basics and clean-​up after the work!

We have taken our cars to Stevens Creek Automotive while it was still known as Quality Tune-​ups. Norm and Chris take the time to explain the «whats and whys» for any major repair, while offering and explaining any cost options (refurbished parts, standard part versus performance part) — sometimes, opting NOT to do the suggested work.
The work gets done correctly and close to their time estimate (despite busy weekends).
This review reminds me — oil change on Saturday: See you there.

I wish there were negative stars. THIS PLACE RIPPED ME OFF!!!
The gist of the situation: My engine light came on (not flashing) on my 2004 Corolla which has 153k miles on it. I knew I had been needing a tune up, so I decided to try them out since they were close to my home and open on Saturday.
I took my car in and requested for them to check out the engine light and to give a basic tune up. They seemed pretty busy so I inquired if I should bring it back another day — Chris said no it would be fine and it should only take an hour. This was 10 AM. I did not hear anything until I was done running errands at 3 PM so I called them. The man who answered said he did not see my car and would call me back. (uhhh???)
He called me back 1 minute later and said they checked out the light and it was not something they could fix and advised me to take it to Toyota. He said it may be something wrong with the computer. Um ok. I asked about the tune up and he said it did not need one. I have not had it tuned up in 70k miles!
Anyway, I sent my FI to pick it up and they charged us 65 bucks! My FI asked what they did and he said they connected it to the machine to check for the light and gave me a GOOGLE PRINT OUT OF POSSIBLE CAUSES OF ENGINE LIGHT issues for my car.
I am not kidding. He wanted $ 65 for them plugging my computer into a machine and also for a google print out!!!
Done. This place is ridiculous and are scam artists. BAD BUSINESS!!!

They do have the ability to find problems and fix them. But, they charge
at least $ 100 to «diagnose» the problem and then they charge you an «hourly» rate to actually fix it. So, you might pay $ 175 per hour to fix some small problem that they fixed in less than 1 hour.

My family has been taking our cars here for as long as I can remember. Norm, the owner, and his son, Chris, are both super friendly and helpful. I dont know much about cars and they do a great job explaining what’s going on and the cheapest option to fix it (they once told me to just go to the dealer to buy the parts myself at a cheaper price and then go back to have them to the labor bc if they buy the parts it would be more expensive for me).
I trust them completely with my car — if you need a place in San Jose, go here!