Sprint Store

This store has the worst customer service ever. I waited inside the store for over 45 minutes and nobody greeted me. Once I could talk to the employee (a tall black dude) I got virtually no hrlp or support, all I got were vague answers and some attitude. The other employee (a large dude) was rude and inconsiderate too, as I was waiting I made ete contact in several ocassions but he ignored me too. Terrible experience provided by inconsiderate, rude and unprofessional individuals.
By the way, Sprint is the most expensive mobile carrier and heir unlocked phones are obly intetnationallt unlockefld but can’t be used with other domestic carriets.

Great experience! Employee Wesam Issa provided me with a phenomenal experience on 9÷12÷15. I don’t usually enjoy the corporate sprint stores because of the lack of customer service but Wes was opposite of all that. I’m a hard sell cuz I research everything before I buy and if the employee isn’t educated on their products I take my business else where. He listened, was knowledgeable and was able to sell me what I need while also making me feel confident in my decision by giving me the best deals they had available. he explained all my options. Great sell. Go see him. Overall store was clean and not full of loud music. The other employees were also friendly as I engaged in side conversations as well. Go see for yourself. Thanks Wes!

i don’t know how anyone can give this store a 5 store review. the only reason why i gave 2 stars is for the good customer service i received from tyler other than that anything else i would give zero stars. if you think your final bill will be less than verizon you will be greatly disappointed! it is now officially costing me more money to switch considering all the fees sprint does not cover for other closing cost and it has been over a month since i submitted my final verizon bill to sprint and still have not been reimbursed for closing my verizon account!!! also the service is soooo miserable! you will regret switching carriers! now if i want to leave sprint it will cost me over $ 1000.00!!! listen to my warning… do not switch carriers!!!

I wrote a prior Unilocal review with a very low rating and I stand by the terrible customer service with Sprint, especially when you call in to Sprint corporate. I do want to note that every time I have been into the Prospect store the staff there has been good with me, especially Tyler. He has called into corporate customer service on many many occasions to try to correct the billing problem and been assured it was taken care of, only to see me show up at the store again. I wanted to give kudos to Tyler for giving me great customer service even though I can’t say the same for Sprint in general.

The guys are fun to talk to. Not sure anyone knows what they are doing. Sprint phone service is miserable. No good areas to use it in. Coverage less than poor. internet speed less than poor. Them sticking to the agreement way less than poor. I am going to see if it is the phone or if Sprint is as bad as it seems to be.

I’ve been a sprint customer for over 11 years and I’ve NEVER been treated so poorly as I was at this store! Skip this store, head to the Campbell location.
And if you do end up here stay away from Tyler.
My phone was no longer holding a charge, so I looked up my account online and I was eligible for an upgrade. So I went to the store told them the issue and said I wanted to upgrade. Immediately after saying that, the salesman started to sell me cases, tablets and iPads he just wanted the sell. I told him I wasn’t interested. So I picked the new phone went up to the counter and the guy looked up my account. He proceeded to tell me I was not eligible for an upgrade, because he cannot take my phone because it had scratches on it, (I should be clear the scratches were not on the screen they were on the body of the phone.) I asked him if he was basing this off of his assessment or if there was a sprint guideline to what is considered a damaged phone, he said it was his assessment there are no guidelines. I then asked if he really thought someone could have a phone for 2 years with no scratches, he said, ‘that’s why we sell cases.’ So basically it all went back to me saying I wasn’t interested in what he was trying to sell me when I walked in the door.
I proceeded to go down the battery issue in line and he told me he couldn’t do anything, because they are not a service center and that the closest service center closed at 6pm (it was 6:15pm.) I left.
I looked up the service center and it actually was open until 8pm.
I went to the Campbell store location, didn’t mention any of this and they took my phone no questions asked, and I left with over $ 300 worth of free products, and they weren’t even a service center.

One star is too high for this particular store. Terrible service — in fact, the opposite of service. Not one customer we witnessed in this store left happy while we were there today.
Not only did the store employees NOT GIVE US OUR PHONE WHICH WE PURCHASED YESTERDAY AND SET A PICK-​UP TIME FOR TODAY, they then tried to PUSH OTHER SALES ON US FOR on the phone that WE ALREADY BOUGHT under a DIFFERENT PLAN, AND DICKED US AROUND. No phone came home. Thanks, guys… thanks a lot. Douchebags.
Not to mention —- A customer came in before us, and he bought his phone 17 days ago, and the antenna service was malfunctioning and had no reception bars, and asked my husband how many bars he had in the store, hubby had a full set of bars; the customer then saw the Sprint employee behind the counter had the SAME phone that he had JUST bought, and THAT guy had full bars — these employees fucking sat there and ARGUED with this customer that his phone worked and it clearly DID NOT WORK BECAUSE IT HAD NO BARS AT ALL, they said «it’s just your area» — and THEN they said «since it’s outside of the 14 day grace period, we have to charge a restocking fee».
BULLSHIT, you can’t RESTOCK A FUCKING BROKEN PHONE.
SPRINT — this store is full of slimy salesmen who have NO IDEA HOW TO MAKE A CUSTOMER FEEL GOOD, AT ALL.
STAY AWAY FROM THIS STORE.

customer service wrost at it best! i do not recommend anyone i mean anyone there this location.

Hours are wrong on Unilocal for Sunday. totally wasted my time. Unilocal is lame for posting the wrong information and Sprint is lame for not checking it and requesting it be changed. There is no good excuse on anyone’s behalf to have inaccurate information posted online, especially when it is a site that is commonly used and not obscure.

This staff looks great, the only problem I had was the long wait times. I have been inside the the store for 40 minutes just to pick up a phone that I already pre ordered and paid. I think another 40 minutes will pass until I get helped. So if your expecting quick service don’t come here, they are understaffed.
Ps, I ordered the new iPhone and these people really crammed the idea of leasing the phone down your throat. I said no but these guys are persistent. In other words, get ready to get hounded about the lease plan.
Update– sigh… it’s been 1 hr and 20 minutes and I still haven’t been helped.
Update 2– took 1 hr and 40 minutes to get helped. Man, I think I found another calling in life to be a monk, because I am patient. Lol. Marisol helped me and she seemed pretty nice/​efficient. Customer service is better compared to other sprint stores.

I made an appointment to have my husbands new phone activated. We arrived and a girl came up and asked if she could help. We told her we had a 12:15 appointment. She told us their systems were down and had been down and they didn’t know when they would be back up. I asked why someone couldn’t have called to let us know. She became irritated and waved her hand in the direction of their computer and said The Systems Is Down. We asked if she could contact the Campbell store to see if we could get an appointment. She became more irritated and said NO, the system was down and she didn’t know the number and we could look it up if we wanted to. I said she was being rude and she said Good Luck Out There. Horrible service, clearly someone who doesn’t want to work in the service industry. I called Sprint to lodge a compliant.

Seems it doesn’t matter which location you go to. Sprint service is the same everywhere. 2 and a half hour wait. Seriously. They had 2 reps — and both people had the same customers the entire 2 and a half hours. After we came in, 4 other people came in and no other rep came out to help anyone. Efficiency is not present at this location. Or at least managing their lobby is non existent. We only came to this location to pick up preordered phones, which should normally take about 20 min. One lady was standing for an hour and she only had a question that another couple was able to help her with. At least acknowledge your customers and see if it’s a quick fix or work faster — 2 and a half hours with the same customer for both reps, really?! Agonizing.

Worst service ever. When there are two employees and one customer in the store I kind of expect to be acknowledged at the least. Was looking for 4 smartphones and new plans. Guess I look elsewhere.

I went to this store based on their 5 star Unilocal reviews and they lived up to their reviews! Michael Robison was the sales rep that helped me. Michael is extremely knowledgeable and very patient. He spent a great deal of time helping me set up my new phone. I came back on another visit this past week, Michael again helped my with my phone.
Besides Michael, the rest of the Sprint team is courteous and professional. it was definitely worth the drive from the Santa Cruz Mountains. Ask for Michael, he is awesome.

Just like everyone I also had a great experience. I just just had wait for little bit. But that’s ok. After they called my name. They fixed my problem, and I walked out with new iPhone 6.

This store is Amazing!
I was buying my own cell phone plan, and after seeing Sprint offers the best value, I decided to give it a shot. Azra showed me all of the new phones, and I ultimately decided on the Samsung Galaxy S5. It was one I’d been looking at for a while, but I was so glad to see all of the other phones in person. This is my first smartphone, and I love it! It can really do anything.
So I thought I was just buying a single plan and going to make payments later for the phone. But that’s not all. This store is different, way different! Azra and Michael HOOKED ME UP. Not with a friend, but with sweet gadgets. They are awesome people.
Not only did I get the phone, but also an OtterBox for it, which literally does not break. I dropped my last phone on the floor so many times, and with this, my GS5 doesn’t feel a thing. It also came with the all important car charger (it works, even with my piece of junk car) and a bluetooth headphone set.
I saved the best for last. They also threw in a BRAND NEW DELUXE SPEAKER. This thing is incredible. My neighbors don’t like it even at half volume, but that’s what I get living in a cheap apartment. The sound is clear, and it PUMPS you UP. You can even take it with you anywhere. It works with batteries, and it’s bluetooth.
I got all this for only a fraction of the actual cost! The phone works great, I’ve had no problems with the Sprint service so far (1+ month), and my apartment is now party central. Check them out!

I have been going crazy trying to find someone who could quote me on a phone for my boyfriend and after calling many locations I chose to stop by this location I couldn’t be more thankful for the amazing service I recieved from Michael. He was very personable had all the answers we were looking for and honest about his sales that’s what keeps people buying. He spent hours with us insuring that we chose the right plan and phone fit for our budget. I would highly Reccomend this location and Michael for your go to sprint needs. I can say that I finally feel like I have found a employee I can reach our to comfortably and efficiently when I am in need of any phone services. Marcus was also very helpful and knowledgeable on our decision making process. Both amazing employees and very friendly. Thanks again!

Good Sprint store and amazing people. Got a new phone, case, and best experience out of any Sprint store I’ve ever visited.
Great job everyone!

This is honestly the best Sprint store I’ve ever been to !! After getting my phone stolen & being treated bad at another Sprint store, they made up for everything. The workers were super nice & funny. They made my boyfriend & I feel welcomed. I don’t mind driving all the way over here for my phone problems. I really recommend this place (:

BEST SPRINT STORE I’VE EVER BEEN TO!!!
I should have come here instead of going to the Stevens Creek store! Great customer service and caring staff. I was so close to canceling my service and going elsewhere but Jim, Andreas, and KC restored my faith in Sprint. I will not go to another store except for this one as long as I’m a Sprint customer!!!