Scotch & Soda

I first went into a Scotch & Soda store in SF and was pleasantly surprised to see one in Santana Row. I really love the way they mix patterns and textures in such a creative way. The problem with H&M and many mass brands is that everyone looks the same. I love that S&S is unique (from Amsterdam) and well priced for higher quality. I’ve bought several really cool blouses. Recently I bought a mixed print dress which I love. Also the Santana Row store staff are wonderful. They’re low keyed, very chill and friendly. They seem to love the brand which is so important I think if you’re going to work in the store!

I have never heard of this store before but it looked adorable, so I came in to browse! This particular location is small, but I’ve read that there’s a San Francisco location so that might be bigger. Anywho, the clothing is great quality and super stylish without being too who-​the-​heck-​would-​really-​wear-​this. I was only inside for about 30 seconds and was greeted by both employees. I found an item I loved and instantly an employee asked if I would like to start a dressing room. The dressing room is a stool that they drape curtains around. It was a bit tricky to get it to stay completely closed, and it was kind of a tight space, but I really loved the idea! I ended up buying just a shirt, but its it’s now my FAVORITE top! So comfy, well-​made, and flatters my curves! I am definitely coming back to check out more stuff! Expect prices to start at $ 50.

First year I discovered the brand. Some of their stuff were okay. Made a few purchases. Bought two of the same pants didn’t get to wear it for a couple months. Then the first time I wear it the bouton comes off. I go to the store and give them the pants thinking I will get a replacement because I bought a damaged item. Then they say that it was bought at a discounted price and once you walk out with it. It’s a final sale. And even for their regular price items it should be damaged within 14 days. Their manager Rosa was saying that the brand is from Amsterdam and their policy is not like any american brand. So in my opinion if you are paying $ 150 for pants, it means you are paying for the premium and you are expecting to get long lasting piece and also expecting a better customer service. Just save the extra money and buy pants from h&m and i’m guessing you will get the same customer service and even if you don’t get replacement you only paid $ 20. She ended up saying that she will take the pants to get them fixed somewhere and she will give me call. It had been 6 weeks and I haven’t received a call. WON’T BE BUYING ANYTHING FROM THIS STORE EVER AGAIN !! I would leave 0 stars if I had that option.

More or less popular in Europe, I was surprised to see this store filled with pretty things (guys do not be shy and try out their lavender colored collection, super cool outfits for young men I would say). The girls section is casual-​chic, with tons of delicate yet sexy pieces. I liked many of their tops that come with a charming delicate chain and a charm incorporated with it. The dresses have an effortless elegant cut. I went with a girlfriend because they were on sale and more affordable, although they are not on the mega expensive side of the fashion closet. For some reason I found that the colors for men were more on the happy hue side than the correct blues or browns for ladies. Still, love the texture and fabrics.

Absolutely HORRIBLE customer service!!! Seriously unbelievable. I tried one sweater and felt it is not that fit, then I told the salesperson I will think about it, the guy gave me the cold shoulder right away, he looked like utterly disappointed, turned around and walked away. He is far from a salesperson… he should really pick a new career.

It reminds me of a cheaper alternative to All Saints. I liked the spacious layout, the unique threads and the friendly and helpful sales staff. We were only window shopping and I certainly didn’t attend on purchasing a knit dress when I live in LA, but I couldn’t help myself. Especially after I found out it was on sale. Although a sale to them still means $$$ to me. Regardless, it was an impulse buy that I love and has gotten me a few compliments. I would check out this brand again.

I had no idea S & S was here in the Bay… finally something to be excited about. Great clothes, fair price and I love the detail in which your purchase is packaged in the bag. That paper is so cute!
They had a great sale today, not a big selection but a number of cute things. (I actually came home and checked the sale online and purchased a few extras, huge selection online).
Anyways the service in this store is top notch, from all the associates.
Thank you guys for a wonderful customer service experience in your store. Will most definitely be coming back. :)

lovvvvvvve the design & quality & friendly service too
thx goodness for nice & helpful workers

My fashion friends kept raving about this new Amsterdam clothing company in SF and I decided to check it out, since they just opened a store nearby me. But what I have seem to notice is the consistency of terrible customer service.
1÷1÷14− New Year, New Clothes? Wrong! For some reason, this store closed a little earlier than the rest of the shops on the strip– which is okay. But at least let tell me! When I had attempted to pull on the door (thinking I could come in) there was a girl who just stared blank at me and then looked away. That was extremely rude and I even tried to get her attention to come out and tell me if they we’re closed or not. After trying and looking stupid for a few minutes, I gave up and just walked away.
1÷25÷14− I happened to be in the area and decided to give this place another try. This time the doors were kept open and inviting. I walk in and first thing I see is a girl folding clothes and made eye contact with me, as I anticipated for her to say hi, she just stared at me and then continued to fold her clothes. I wasn’t sure if it was because I didn’t look like I had money to shop? Or I was being discriminated for other reasons. I spent an extra 5 mins browsing through the store and left without anyone ever greeting me.
2÷22÷14− Okay so I have high hopes for this place and decided to give this place ANOTHER try… I walked in and STILL no one said hi to me but did acknowledge that I was in the store by staring at me. One guys was busy looking at something while leaning against the cash register. (I have pictures to prove it) He did not seem enthusiastic to be working there and should not be representing Scotch and Soda. I’m very disappointed in the quality of customer service and I hope the company will decide to implement some customer service training and/​or fire those current sales associates and hire people who don’t spread negative energy across the store.
I guess I’ll have to go out of my way to check out SF location from now on.

Yay!
I’m super happy that Scotch & Soda has opened up a South Bay location. They’re an Amsterdam based fashion brand with pretty unique garments. They’re clothing is similar to Isabel Marant, but at a lower price point (items range from around $ 15 for jewelry/​accessories to $ 200 for outerwear.
I came in after New Years when I saw they had a sale going on. The shop is small (I think they only have 1 fitting room), but they have a good selection of both men’s and women’s clothing and accessories. Unfortunately for my wallet I wanted pretty much everything I saw. Fortunately for my wallet I only purchased one item– a super cute back and green striped top with safety pins and beads around the neckline. The sales associate working as also super friendly and helpful.
I’ll definitely be back!
*It should be noted that this is listed under the incorrect category (Brunch/​Brazilian). This is a clothing store that doesn’t serve food. I think Scotch & Soda may have been confused with the Brazilian steakhouse fogo de chao which has not opened yet.