San Jose Lice Removal By Nit Picky

I don’t normally write reviews but I had such a positive and calming experience with Nit Picky that I felt compelled to tell you about it. I’m a single mother with barley anytime for myself so when I got a call from my daughters best friend’s mother saying she and her daughter had lice, I freaked out! My head started to itch, I had no clue what I was looking for so I searched online and found Nit Picky. They offered to send someone to my home or I could go into their salon in San Jose. I opted for the salon.
When I arrived at the salon, I was pleasantly surprised. It was very sterile and clean. Not sure why someone else said it was «Sketchy». The salon is in a very nice neighborhood. They had Netflixs so my kids got to sit there and watch a movie while being treated making the process more tolerable for them. Angela worked on all my children and was very intuitive about each of my kids needs. My youngest daughter is very sensitive and was very upset that she had lice. Angela calmed her and made her feel better about the entire situation. At the end my sensitive child was running around happy she got lice!
During the treatment process Angela went over everything I needed to do around my home to ensure that we do not get lice again. She gave me some helpful hints for future prevention. I felt calm and reassured knowing that I made the correct decision.
I hope I never have to deal with this again but if I ever do, Nit Picky will be my first and only call! Thank you for making such a stressful situation bearable.

This was my first experience with lice… Yuck! When I first called they said they would come to my house, then called back to say they didn’t want to drive to mountain view so we had to drive to San Jose. The treatment was fine but the location was a bit sketchy. Although I followed the régime after treatment using their $ 25 comb and such, we got the lice back. When I called to find out there their follow up procedures I was told I would have to pay the $ 215,00 again.
Used over the counter shampoo and had positive results.

I work at an elementary school and thought I may have gotten lice from a student. Called Nit Pickey, which came to my home in San Ramon. They quoted me $ 95 for a treatment with no mention of a convenience fee. There employee arrived, did a screening first and saw I did not have it. She let me know that the screening is $ 25 and would let them know that would be the charge. Supposed to get an invoice 24 hrs later, 48 hrs left a message and no call back to be sure that, that was the fee charged. A week later, received an invoice for $ 120! Called to correct this and they told me that quoted fee stands and their employees have no say in charges or billing. REALLY, THEY ARE YOUR EMPLOYEE. Then they offered me a future treatment, uh no thank you, want my money back. I was willing to pay the $ 25 convenience fee and $ 25 fee for screening, but crediting a credit back was not an option. So I need to get lice to get my money back? hmmmm. Hopefully will never need this service but will be recommending Nit Wits at my school. POOR MANAGEMENT, take responsibility for the employees, what happened to customer service. CALL NIT WITS

I don’t yet know if the lice are gone for good, since we only went to see Ashely today. However, our experience with this company has been amazing, thus far.
The were prompt in getting back to me. Helpful when we were struggling to be to our appointment on time, and caring and comforting when we went to see them at their cute office on the Alameda.
Lice=stress.
I felt respected and understood. Ashley didn’t try to rake me over the coals for money. She is a professional who makes a scary situation managable.
Call them.

I called after hour’s and first thing in the morning they returned my call and had someone out ti my place in 1 hour. If you need help these are the people to call can’t say enough about then great job

Gulp. To my horror, I discovered my daughter had lice early this week. After I had a mild freak-​out, I went to the drugstore to purchase the over-​the-​counter product to rid us of the little beasts. I spent an entire day cleaning my house — 4.5 hours of combing both my daughter’s hair after making them sit for 10 minutes with a horrific-​smelling chemical on their heads and I even had a dear friend come by to combing through my waist-​length hair and my husbands (talk about a great friend!). I stayed up until the wee hours of the morning cleaning all our bedding and basically anything in my house that might have come in contact with my daughters over the last couple weeks — an overwhelmingly daunting task. So, imagine my horror when the next morning I find more eggs in my oldest daughter’s hair while brushing her hair into a ponytail. I lost it! I was so upset, angry and disgusted that I knew I just couldn’t do this on my own. I called Nit Picky and spoke with a very kind customer service rep who assured me that my family would be rid of this nasty critters by that afternoon. Ashley came over right on time and was so warm and approachable, I felt at east almost immediately. She gently combed and explained to my 6 and 3-​year-​old girls what she was doing and assured them that it wouldn’t hurt (they were a little traumatized by my previous 4+ hour combing session from the day before). Sure enough, Ashley found nits and lice in all three of us even after all the chemicals and combing from the previous day. I was so grossed-​out and overwhelmed with the fact that I now needed to re-​clean everything that had just been cleaned the night prior, I started to cry. Ashley was so wonderful! She told me, «It’s just bugs» and calmed me down explaining that cleaning the house was a precaution and I only needed to clean the things the girls’ heads had come in contact with. She really took on the role of a friend in calming me down and even told me that lice was just «one of those things we moms have to deal with». She was so kind and dear, I wanted to hug her! I purchased the product (the comb is really SO much more effective than the crappy ones in the drugstore) and will now be doing weekly checks to be safe because I never want to go through this again. But if I do, I will for sure be calling Nit Picky to come to the rescue. Pricey but worth every penny if you ask me!
P. S. I even sent the company of the drugstore product a letter, the UPC codes and my receipt and have demanded a refund so hopefully, I’ll recoup some of the costs from this crazy experience.

Thank you Nit-​Picky for saving us from lice and putting me at ease.
My family and I were recent struck with the lice bugs and their pesky little nits. In all of my life I have never had lice nor have I ever seen it so it was shocking to find it in my son’s hair. I was trying to convince myself that it couldn’t possibly be lice, that just wouldn’t happen to us and then I found the living bug. Ewe, nasty! I’m a super paranoid momma and lice is definitely a phobia of mine, so even after I tried treating me and both my boys with over the counter product, I was not convinced we were in the clear. Basically I didn’t sleep that night but I was slightly comforted when I found this service on-​line. I called them the soonest I could the next morning and they were at my house by noon. Ashely showed up to my crazy house hold and was kind enough to nit-​pick all the nits and lice from the three of us. She was awesome! She reminded me often that these were just bugs and they weren’t harmful but rather more annoying due to the clean up. She taught me how to check my kids and properly use the Nit comb. She also taught me how to take care of my own hair. If Ashely wasn’t nice enough, the Nit-​Picky customer service was amazing as well. I’ve never been treated so kindly and felt so cared about by a customer service rep. She answered all my questions and called me back to follow up and make sure I was ok and there were no further issues. I feel so lucky to live in an area that works with Nit-​Picky. I highly recommend them. But word of caution, there is a variance of remaining eggs/​bugs so while the services gets out almost all if not all, you do need to do your part for the rest of the week to ensure you don’t get another outbreak. I checked my kids everyday after for the week and I’m now putting the lice check into our weekly routine. I’m also doing the same for myself. You just never know what you’ll get with kids.
Another word of advice, the comb they sell on the Nit-​picky site or by the rep is amazing. The combs that you buy at the store just don’t work well. Hope this review was helpful.

Great service. Friendly, quick. Pricey but worth it so I don’t have to spend the time myself…

So to give everyone an update my daughter still had lice I called them back and they won’t honor their guarantee till after they have completed two to three treatments of course this was not disclosed to me when I called the first time. I did everything I was told and then some as far as follow up care goes. The only thing they offered me was a small discount to come back. They said I would still have to pay $ 75. I paid for a service the first time and did not get it. If they get 98% like they claim out then I guess we just fall in the 2%…guess I wasted $ 215 for nothing… Thanks

They don’t have a salon or walk in location in san jose but they do house calls in the vicinity.
They have a toll free number you call and the kind people who answer will dispatch a «Special agent» out to your home to get rid of lice and give you tips to make sure toys, furniture, and clothes are rid of lice as well.
The family I work for called Nit Picky and someone came the same night. They do charge a lot per hour but after trying to eradicate the lice myself with an over the counter product, I’d say it’s much more safe and relieving to know an expert took care of the problem.
An overall convenient service especially for school children who are susceptible to getting lice.