San Jose Charters

Don’t ask for the cost of a bus trip with this company because you will get a surprise upon boarding. Not only was the bus and bathroom on the bus dirty, but this would be the time they let you know of minimums and additional fees. The $ 500 bus ride for charity is now costing $ 635. To top that off, they just emailed me that they did not receive my $ 500. They are correct because they charged me $ 515. The $ 15 is for using a credit card which they say technically goes to the credit card company. Well, technically this is illegal from what I understand.

bad customer service. I called to get a quote for a corporate event and a lady told me to email the sales group and i asked her why she can’t help me and she told me that it is not her job and hung up on me. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!

A great experience with San Jose Charters, booked a ⁴⁵⁄₄₇ passenger charter to take a group of us up over the hill, hwy 17 from San Jose to Aptos during 5pm rush hour! We were all worried about making it to our destination on time but no need.
Our bus showed up early, clean and with the best driver ever, Jonathon! He was very personable, professional and knowledgeable about the drive. We had he best experience with San Jose Charters, would and will recommend to any one!
as far as customer service goes, I spoke with Angela and had great customer service with her also.

Buses were late to begin with to pick us up we had 60 people out in freezing cold/​rain had to call the emergency number… drivers were cool, its was hard to communicate. cause we didnt speak spanish very well, but they did the best they could. one bus had non-​running water in bathroom, old germ cleaner, some tv’s didn’t work in one bus… they smelled so bad after day 3 like ammonia and urine… they were late to pick us up for ceremony… I really would never use them again we paid for 2 bus for this origination… and they all were very disappointed 60 ppl… very very disappointed .they do look great out side… the one bus had transmission issues .when they backed it up, it was so bad noise of bad transmission woke my kids up…

We hired San Jose Charters to take 50+ friends and family up to Napa for wine tasting and lunch. The bus arrived on time, our guests said the bus was clean and comfortable, and working with them was completely stress free. The price was extremely reasonable, and everyone on the bus had a great time. I would definitely recommend this company.

We hired San Jose Charters for our wedding. I’ve rented other bus companies before for work events and have never had a very good experience, this was very different.
Sara, the Sales Manager, was great on the phone and got me all booked, answered all my questions and was able to handle the somewhat complicated arrangements.
The day of the wedding the bus was early, the driver knew where we were going, had directions, knew the schedule — that has never happened before.
Bus was in great shape too.
Overall great experience.

We hired a 30 passenger mini-​coach for our wedding day transportation, as I didn’t want my family from out of town trying to navigate through San Francisco. San Jose Charters had a fair price, and a 30 passenger mini-​coach (those were somewhat difficult to come by). Sara emailed me the day before, and I was able to get our driver’s contact info.
Our driver Antonio showed up on time at the hotel, and he took us around San Francisco, and then down to Daly City. It made our wedding day so much easier and less stressful. He was there when we called at each stop on our itinerary and was consistently prompt and courteous. Outstanding job to Antonio for making our wedding day so much better.
I would definitely recommend San Jose Charters, and I would use them again if I need any sort of chartering in the future. I can’t emphasize how nice it was to have such a good dependable driver on our wedding day, and I’m really happy that we went with San Jose Charters.

We had a destination wedding in California and they shuttled the guests to and from the reception hall /​hotel.
Great job, no complaints and the prices were pretty good.
Busses were in good conditions and the drivers were polite.
I recommend.

I booked almost 9 months before my wedding, and I told them how windy the road was and they said their buses could make it up the hill. I didn’t know there was a size restraint to going on this road. I booked 55 person buses
3 days before my wedding i received a call saying their 55 and 45 person buses could not make it up there and their smaller buses were already booked that weekend. LUCKY ME. I changed to the 45 person buses and was told I would receive a refund. So they practiced the route, normally it would take 30 minutes. ended up at 1 hour and 15 minutes.
The buses made it up there and made it back and because of road construction on 17 it took them 2 hours to make it back. No research on road constructions.
Either way I still haven’t got my refund on the different bus size, I have a feeling that the lady Sara didn’t want to talk to me and after the 2 hour drive home after a wedding 2 of my friends got sick on the bus, so I am guessing she used it for a cleaning fee.
However, I would have liked to know about this!!!
I WISH I WOULD HAVE KNOWN I WOULD HAVE GONE WITH MINI BUSES WITH LE GRANDE AFFAIR, NOW THAT IS AN AWESOME COMPANY!!! I would never use this company again!

We ordered 3 charter buses for our wedding guest through San Jose Charters and everything went very smoothly. We shopped prices with various bus companies and found San Jose Charters to be very reasonable. We had one accident on the bus when someone puked, and we also kept the buses a little too late, but it was a very reasonable extra charge in the end. I would def use them again for any events!

We’ve been using Royal Coach tour buses for years now with an annual retreat that I coordinate. Their service is top notch, reliable but quite pricey. And with the state of California’s budget, an educator needs to roll like a baller on a budget. (aka…find a new bus company)…Though I was very hesitant as I’ve had horrible experiences with other companies (drivers being reckless, doors slamming on students, etc.)
Our support coordinator did some research (thanks Diana R!) and came up with San Jose Charters. I am pleased to say that they were very professional, arrived early, drove cautiously down to Pacific Grove, and even took pictures for us. It’s not an easy thing to drive 40 college students in a bus for over an hour but Steve did a great job.
We’ll absolutely refer them to our other campus colleagues :)