Reliable Air Mechanical

I replaced a 20 year old furnace and Reliable was great. They were the best value among the vendors I got quotes from (including being half the price for similar equipment specs and service as another vendor). Vick is great and straight forward and didn’t try and upsell. He came and inspected the work while it was being done. The installer came on time and installed the furnace and the smart thermostat, Nest. The job was very neat and tidy. I highly recommend them.

Our home furnace decided to blow up and needed replacement, I suspect the thing was 40+ years old, so it did pretty well. After living without the furnace for a couple of years I finally called for quotes, and eventually found Reliable. Vic came out to quote and gave us very honest advice about the type of furnace we needed as a replacement. That was very impressive. Many contractors try to upsell and oversell what’s needed, but this wasn’t the case for the quote we received. We were even more surprised when we could get the furnace installed the same week. The work was completed the same week and handled extremely professionally. The engineer replacing the furnace was very experienced and the work was completed in one day. Now we have an new furnace and some much-​welcomed warmth in the house. I am very satisfied with Reliable and would definitely recommend them to family and friends without hesitation. It’s not often you find a contractor like this… so please give them a call and have them quote!

My experience with Reliable Air has been all positive. They repaired my A/​C the summer of 2014 and inspected about ten months ago. Since then, the condensation copper lines on the heater furnace developed all kinds of leaks. I called them Tuesday morning, they were here Wednesday morning on time. Charles the tech got the parts and made the repair, total cost $ 230, it’s all good so far.

I called Monday at 5pm realizing the company would likely be closed. Matt told me he would check the schedule and get back to me first thing Tuesday, he did. With all of the heat I imagine they were extremely busy but managed to get out first thing Wednesday and get the repair finished by noon. Charles was the repairman that met me at the job this morning. I was late but he waited which was greatly appreciated! The air conditioning motor was replaced and is working beautifully! They saved the day!

Vic Lunt from Reliable Air Mechanical worked with us last week to install the AC unit at our home. He gave us a great deal and finished the project as promised and with great customer service. Not only did he give us a great deal, his pleasant interaction made it even better. He gave us some very useful, money saving suggestions too! He delivered what he promised. Efficient and reliable.

I don’t know if they do good work or not. They set an appointment with me, then no call, no showed on me. I can’t understand how anyone does business like that. My time is worth money when I have to leave work early to make an appointment they set. Thanks for nothing.
Don’t take a chance that they do this to you. If they no show even 25% of the time, do you really want to be sitting around, thumb in ass, waiting for no reason?

1. Vic knows his stuff
2. The guy who actually came to do install was very professional
3. When I was not happy with the job, they actually installed another duct to get enough air in my master bedroom which was the first reason to get the AC installed (at no additional charge)
4. Oh yes and they very nearly matched the best quote I had

Let me first start by talking about the bid process, as I did more than due diligence in this space since we did our first HVAC replacement project 15 years ago. Much has changed, so questions were many, and product quality and reliability a high priority. Vic was one of the last people I met, after receiving quotes from 5 others. I kept going because I just didn’t feel warm and fuzzy about any of the quotes, or did I have all of my questions answered by any one representative. But, we continued on and learned much about the manufacturers and their equipment as we went.
Vic delivered a «complete» quote that covered our requirements to replace the duct, identify the «right» furnace, and then match that with an efficient air conditioner. There were many «ISSUES» following the 2001 replacement job and we wanted to correct many of those mistakes and sloppy work. Vic was kind enough to listen to all of my questions, get back to me on those he needed to research (only 1 or 2), and provided his mobile number should we have any further questions before making a decision. He also provided reliable reviews on all the equipment we were considering.
They were awarded the job and like many construction or remodeling projects, we had some challenges. All of them were addressed in a timely manner, and completed to our satisfaction. From a price, quality and labor perspective, the experience was nothing short of excellent. The only reason for not making this rating a 5 star is that I reserve that for «perfection» and I rarely give such a mark, as there is usually always room for improvement.
With all this said, I would highly recommend Reliable Air Mechanical for anyone looking for Heating and Air installation or services. These guys know their stuff and we appreciate their time and patience working through our decision making process. My advice would be to have your questions ready and trust them as you decide about the brand and quality aspect of your equipment selection. They are a wealth of information and I found it to be unbiased and honest.

I received 3-​bids for this project: complete home duct replacement plus a new furnace.
Vic came out to bid the project. He inspected my existing set-​up and took me through some scenarios about replacement and what would be best for my home and situation. Vic was the ONLY contractor bidding on the project who talked to me about options, explained the technology to me, really gave me details and answered every single one of my questions. Everyone else was trying to up sell us like a two furnace system etc. He really understood our needs and exceeded our expectations.
His follow-​up was also great. When we had additional questions about relocation the registers, he was easily able to figure out a solution.
Like promised, his crew came out on time and worked and were great. Not only were they all polite and professional, but also worked hard. They cleaned up every single night too.
Vic is the VERY best project manager I’ve had the good luck to work with. He was onsite daily checking progress and making sure certain milestones were met. And, he is on-​call until 7pm, 7-​days a week to answer my questions.
Vic went above and beyond delivering on our contract. He had his crew bubble wrap the entire closet and made it look nice and clean even though this wasn’t part of our original contract. Additionally the air circulation grate broke he even came out and fixed it.
No project is without problems but it is how the contractor deals with them. We had problems with getting the certificates from the HERS testing but Vic explained that it was a third party contractor and it was totally up to them to get the paperwork done. This issue was beyond Vic’s control. We finally managed to get them, however it required a lot of follow-​up.
I couldn’t have asked for a better outcome. It was a big project that was expensive, but Vic’s estimate was the most competitive and thorough. We are very happy and would totally recommend Vic and his team.

EXTREMELY happy that we chose Reliable Home Mechanical to instal our AC unit. Our house gets extremely hot in the spring and summer and I honestly wish we had looked into this sooner. We had about 3 bids, and yes-​one was cheaper, but when it comes to an AC we really wanted the job done right and we knew pretty much right away Vic who did our bid was honest and up front. We were thinking about replacing the furnace as well but he said it still had lots of life. Really appreciated that honesty. The crew (Both super nice and polite) arrived at 8am sharp and we’re ready to start… they run like a well oiled machine! Vic checked in on the crew twice and even took the time to show me what they had done so far. The entire project was done about 8 hours later. They left everything clean, doors and gates closed so our pets wouldn’t get out (really appreciated that they looked out for our pets!) and the best part of course… our house had cool air blowing from the vents!

I purchased an existing 3500 square foot two story 12 year old home that had a poorly designed HVAC system. The system would run continuously on hot days to keep the house at 85 degrees and the house could never warm up in the winter. I had all sorts of proposals made to fix the problem until finally Reliable Air Mechanical came out when the furnace melted down as part of my home warranty. The tech fixed the system to get it operational and immediately figured out that the best solution was to put the furnace in the attic since the living space was all up stairs. For only a little bit more than an existing furnace replacement they removed the furnace from its old location and installed a new 97% efficient unit in the attic. WOW. The system now works great with more returns and only one additional duct. I went from using 3 tanks worth of propane a season to only 1 and in the summer my A/​C bill has dropped hundreds.

I was referred to Reliable Air Mechanical by my home warranty company. The friendly tech came out one day and quickly and accurately diagnosed the problem with my heater. He removed a component from the system so that he could take it back to his office and order a replacement. Since then, I have tried to schedule multiple appointments with them so they could finish the job. It has happened twice where I would take the day off of work, and the tech would be a no-​show. Over the last month, they even completely stopped answering my phone calls. I eventually gave up on them, and my home warranty put me in touch with a different company. The biggest problem is that Reliable Air Mechanical still has the component, which makes it more challenging for the new company to fix my heater. I would steer clear of UN-​Reliable Air Mechanical if you can.

I received 4-​bids for this project: complete home duct replacement plus 2-​new furnaces and 2-​new AC units.
Vic came out to bid the project. He inspected my existing set-​up and took me through some scenarios about replacement and what would be best for my home and situation. Vic was the ONLY contractor bidding on the project who talked to me about options, explained the technology to me, really gave me granular detail about materials used, etc. Every single other contractor just said «you need this and that and this is how much…» Vic never ever told me what to choose. He made suggestions and answered every single one of my questions no matter how trivial they may have been.
Like promised, his crew came out and worked and worked and worked. My home is not an easy project and this crew was great. Phenomenal. Not only were they all polite and professional, they worked hard. 10-​hour days and in a couple of instances 12-​hour days without a break. Never were they standing around shooting the breeze or wasting time.
On top of the excellent work ethic, they cleaned up every single night too. Not just arranged their materials properly, but they SWEPT the grounds wherever they worked. So the back of the house, the garage, the patio, the driveway… all was PRISTINE every single night when they went home. And never was lunch trash left. At the end of a night, you had no idea workers were at my house because it was left in immaculate condition.
Vic is the VERY best project manager I’ve had the good luck to work with. He was onsite daily checking progress and making sure certain milestones were met. And, he is on-​call until 7pm, 7-​days a week to answer my questions (i texted him several times when questions popped in my head and sure enough, he answered immediately).
I couldn’t have asked for a better outcome. It was a big project that was expensive, but Vic’s estimate was **by far** the most competitive and THOROUGH. A week’s worth of work and a large, dedicated and excellent crew with an excellent manager resulted in excellent results. I couldn’t be happier with the outcome. I now have brand new heaters and ACs with a clean, new, rodent resistant duct system in my home. Perfect job.

I am very happy how the Reliable Air Mechanical has done the job in my house. We needed to exchange the furnace in the first floor and to exchange 6 ducts under the house.
Vic was the representative of this company. How nice to deal with the expert who deeply comprehend, who is very experienced to lead the project, and who has high ethics to offer reasonable average market rate for labor and materials. Vic was the one who has not used the typical strategy of sales people to discover those areas that I don’t know much and then to overcharge me. No. Vic recommend me only what I really need to repair in the house. Lets I tell you more…
At first, the guy from another company initiated the meeting with us to check how our HVAC-​system works. He made us scared persuading to exchange so many parts and to do it as soon as possible, otherwise even the house was in danger etc. That guy offered the service of his company for about $ 15,000.
Second, the guy from Sears came to estimate. He was discussing the project with my husband, when I came there in the kitchen and look at the price. That guy persuaded him to spend $ 38,000. I asked, «For what? Why do I see 2 air-​conditioners in the list to exchange them? Why do you want to exchange the furnace and air-​conditioner in the second floor also if everything work there very well?» So the guy from Sears was the worst because he tried to increase the amount of the project as much as possible regardless what I really need.
Then how happy I was meeting Vic from Reliable Air Mechanical !!! He honestly told us about the necessary stuff we really need to repair or exchange. We have chosen the exactly right furnace what we want («Infinity 80 Gas Furnace 58CVX070112» by Carrier) and exactly right ducts to exchange (R-​8). Vic has done the new estimate with chosen materials. So we paid the total amount $ 4,900 for material+labor that seems the fair price.
The project was supposed to be done by 5pm, but workers have completed it by 2pm.
Three hours earlier!
After the project has been done, I texted a few questions to Vic. Every time, he called me back and answered my questions politely and easy to understand. What a great and pleasant experience to deal with Reliable Air Mechanical ! Thank you, guys, for outstanding work with so great quality, for nice and polite communication, for understanding my needs and for offering me to fix exactly what I need. Thank you for fair affordable price of the project. I really appreciate that you have not tried to take advantage by persuading me to buy additional useless stuff, for not trying to foolish me by overcharging where I don’t have expertise. Thank you for offering the fair average market rate everywhere in each step of collaboration. Looking forward to use your service again.

had to call a plumber cause the ac unit was acting up.
Got a hold of Phillip, and he’s service guys were right on time.
they made sure the job was completed, eventought they had to stay late night to finish it.
They pay great attention to details and are well trained.
thanks for the hassle free services call guys.
keep up the good work.
Ali

I worked with Vic on fixing my heater, at the busy new years time when everybody was on vacation. Vic was great. He called me right back on New Years Day! he came to our unit and quickly figured out what was broken on our heater. Luckily he was smart enough to be able to fix our heater which saved us about $ 1,100 in the cost of a new heater and service.
We saved tons of money and got our heat back on right away. I recommend this company highly!

These guys were referred to me by friends. Said they were reasonable, reliable and had a fast turn around time. My heating and air conditioning issues were taken care of just as promised. I would refer them to others.

I have to say I am very impressed by this company. I usual go to Unilocal to look at reviews before I call a business. Based on some of these reviews I was a little hesitant but a friend referred me to them so I tried. And very happy I did. They were super friendly on time to do the job and very reasonably priced. I even had a question weeks after and they got right back to me. I would totally use them again!
Thanks again guys! I am no longer hot!

Reliable Air did some minor work at our new house in Saratoga in November. They showed up on time to provide the estimate, showed up on time to do the work, and did what appears to be a quality job. I paid them by check on the spot.
Their billing office then emailed me in December to ask for payment of the bill. I responded that I had already paid it. I double-​checked my bank account and provided the check number and clear date. They didn’t respond to that email, so I thought it was all taken care of.
Their billing office then emailed me AGAIN in February to ask for payment of the bill, reminding me to «remit payment at your earliest convenience as this work was done in November 2013.» This time I have sent them back the original email as well as copies of the cancelled checks.
+5 stars for quality work and prompt service. –1 star for each annoying email asking me to pay a bill I’ve already paid.
I expect to hear from them every couple of months asking me to pay the same bill, when they get lonely again and miss me.
Not recommended.

I’m not going to talk about the job itself, the installation guys and project manager look pretty knowledgeable and know the their staff. But the service part of things and time planing was awful.
My heater got broken and I hire them to replace heater and redo all the duct work in the house, according to estimation it was 2 – 3 men 3 days job.
The first day two guys showed up, but the finished earlier since they didn’t have all the parts needed to do the job.
The next day show up only one guys, and again didn’t have all the parts with him to make system at least partially operational. Meanwhile it was 34 degree in the night and 50 in a day outside. So I had 43 – 50 degree inside the house all that time.
Since they didn’t have enough manpower, they hadn’t done the job within the time frame they promised and left the part of ducts non-​isolated (even though they promised to come back and finish the job, but once I cut the check they disappear) so I had to finish the job myself.