Pep Boys

I took my car in yesterday for just a simple oil change and code check I scheduled my appointment online for 3:00. I arrived 10 min early and checked in they said my car would be next for the oil change and it may take a little longer for the check engine light check. 4:00 comes and my car hasn’t moved I go up to the front and ask what is going on they said someone was taking my car in now really a whole hour later and he informed me that it would be another hour like I have the time to sit around and wait 2 hours for a job that I could take to jiffy lube or oil changers and get out in 15 – 20 minutes. Worst service ever definetly will not be back.

Fucking shittiest customer service I have ever seen. I dont know who would go to this place. They should close down their business.
Made an appointment like a week ahead. And when I came in, they said they were all busy with all the cars they already have. And I have to wait or come back for a different day.
So basically, making an appointment doesnt mean anything. When you come in, they still have all the cars ahead of you, and you have to wait in line like any people that walk in.
At other places, at least they you work on your order first, and finish the non appointment later. This place was just sorry cant do anything for your appointment. Fucking shittiest answer I ever got.

Extremely poor service. I arrived right when they opened for a nail I had in one of my tires, which was under warranty for repair/​replacement.
I was told the wait would be 2 hours which was fine since I brought my laptop to do some work.
While patiently waiting, I observed that the phones were constantly ringing and nobody was answering. Yes, sometimes they were working with a customer in the store, but I also witnessed employees straight up ignoring the lines while they stood at the register idle.
What made the situation worse was that I was lied to. I walked around the corner to get some food and called to get a status update. It took 4 calls until someone finally picked up the phone. They said they were wrapping up with the car and it would be done in 45 minutes. I guess they didn’t know I was right around the corner and I was surprised to see my car still sitting right where I parked it, still with the nail in tire!
In the end, it actually took 7.5 hours. I’m not upset because I was prepared to take care of other business while waiting. I can’t say the same for other customers who were clearly mad for feeling they were mislead with timing and pricing.
I can say that I’m very disappointed in how this business is not living up to it’s own standards. In the lobby, you’ll see a mission statement on the wall talking about quality customer service, but this location clearly doesn’t care about it. Hopefully the management/​leadership sees this as an opportunity to improve.

I purchased 2 Rain X Latitude Wiper Blades on 9−27−15 for $ 25.99 each. Pep Boys had a $ 10.00 rebate on them if you purchased 2, (the only reason I purchased them). I Mailed in the rebate with all the right paper work and was sent a email back informing me it had been denied for the following reason
(The receipt (s) submitted did not show the purchase of any qualifying items). I emailed them back the rebate form showing the wiper blades I purchased were on the list. I received a email back telling me to disregard the denial letter as they re-​evaluated my claim. It said my submission has been validated and is in processing. Please allow 8 to 10 business days to receive your rebate. That was back on 10−23−15 (11 weeks ago). I will not be purchasing any thing from Pep Boys for a while, (especially if it has a rebate).

Service was excellent! I had to buy some tire chains and had no clue where to find it or how to put them on my tires. The staff was nice enough to help me pick out tire chains and show me how to place them on the sample tire. I also bought new windshield wipers and the staff replaced it for me. I would definitely recommend this place due to the friendly and helpful staff members.

Close to my house. Also, the last time i was there with a dead battery, they even helped me replace it which is not a normal part of their services.
Friendly and knowledgeable folks!

This place is a ripoff. Made an appointment on Saturday to get a simple headlight changed and they were going to charge me 180 to replace it. Wtf! The guy said its’s because you have a bmw what do you expect. Reminding him I don’t have the halo lights just the standard regular lights and it was still the same price. The bulb only cost me $ 16. I bought the bulb and did it myself only took me 10 mins to change it out. Trying to charge me more then an oil change and what I paid for a tune up. I wanted to find out how much it would of cost me if I went to the mechanics to get done and only were going to charge me $ 30. Too bad they didn’t have time to do it for me that day. Avoid this place they try to overcharge you

Final visit to Pep boys.
Got a 9am appointment for oil change today and got there on time. Asked the guy during check-​In if the service could be done by 10.30 am as I had a doctors appointment at 10.45.He said 10.30 is not possible, may be 11. I ASKED him to pick a time and will move my appointment based on that. He said 11am, worst case by 11.30. I agreed to that and said will wait in their lobby. Called up and moved my doctors appointment to 11.45 am.
Go to the counter to the same guy at 11.20 to check on the status since I noticed my car wasn’t moved from where I parked. The guys says we haven’t started working on it. When I said that he promised it should be completed by 11.30 am, the response was «we are busy», no apologies or nothing, just a plain «we are busy». Like I had no other better work to do and wanted to come wait there for 2.5 hours. I got frustrated and didn’t care to argue. Asked for the keys and said I’m leaving, again no apologizes. He walks inside the shop, grabs the keys and hands it over to me. No business ethics or decency to apologize for not keeping their commitment.
Worst experience here. Wonder why they have an appointment system, seems to be a joke. Never returning again.

Almost 4 hours for an oil change. Despite promises to «expedite the service» as much as possible, my car was not worked on until 3 hours until after I arrived (and had to go back up to remind them, which is what prompted them to then actually get started.) — summer 2015.
I went back today because this is the closest pep boys to my house, and I shouldn’t have been surprised by the terrible service again. I waited while 2 guys stood at the service counters, hardly looking up at me, and a third person, Tony, who was helping another customer, said that they’ll be right with me. Thank goodness for one person who knows that a simple acknowledgment makes for good customer service. After about 15 minutes, when one of the other guys finally asked me how he could help me, I told him I was bringing in the car for a belt replacement. He said, «so you’re leaving it here, right?» When I said no, he said it would be 4 – 5 hours and he highly recommends that I get someone to pick me up. All that waiting only to find out that they wouldn’t service my car.
I’ll make the drive for better service, thanks.

We needed a new oil cap at 8:39pm as we were heading to Tahoe in the morning and someone had dropped in into the undercarriage of the car… I called Pep Boys. They had a replacement cap and are located just a few miles away.
Problem solved!

I just wanted to put in a good word for these guys. I found the tires I needed online-​they were decent tires and it was the best price.
I arranged a time to have them put on using their online appointment thing. I brought it in and they got it going. It did take, however, a couple of hours.
Also, since I was only buying two tires, I wanted them put on the front. Of course they put them on the back. So, I had them change them.
While all of this was a pain, they were very nice and accommodating. They got it done and it was still the best price.

I came before 1:30 pm for an oil change and I was told it would be about 1.5 hrs — 2 hrs before they get to my car. 5 pm hits so I ask if they will even get to my car at all. He went to check and my car was next. 3.5 hrs for them to get to my car. And he said another 30 – 45 mins for them to do it. It’s the longest I’ve ever waited. It was just an oil change and I’m leaving at 6:15pm.

Came early morning at 8 am. Asked if it would be long and was assured I was next up. 40 minutes later car still had not even began to get worked on. All I needed was an oil change. Not coming back.

Came by for a Site to Store pickup the other day and the experience was okay. Placed my order online and received an e-​mail confirming that my order was ready for pickup.
Received a voice mail with a short 11 second message requesting me to call back confirming that I truly want the item?!?
…upon arrival, I was surprised that the staff was slightly confused and took a while to locate my order and then retrieve my item from the shelf?!? (…I thought my item was already picked and waiting for me?!?)
…despite all this fiasco, I was in and out in ~10−15 minutes…
…I tried this another time for a clearance item and was notified upon arrival that they couldn’t find my item, thus would cancel my order?!?

Front desk outright lies to you. I come in at 2pm to check if there is a wait to buy tires. I’m told there is a one hour wait before they can work on my car. I tell them I’ll come back another day. Front desk proceeds to say they will take care of me now. I’m quoted everything will be complete by 4:15 or sooner.
I sit in lobby for 2 hours and at 430 I’m told they haven’t even started on my car yet! I get obviously upset. The assistant manager smiles at me says «next time get an appointment». I reply «you lied to me». I ask for my keys and drive home never buying my new tires and 3 hours gone from my day. Never coming back to this location again.
I file a complaint through pep boys customer service center. I was told the store manager would contact me 24 – 48 hours later. Never got contacted by them. It’s been 5 days. Wish I could give them 0 stars.

I needed and oil change and had a slow leak in my tire. Before I went there I called to make surer they take Amex (they do). So I dropped my car around 9:30am, they gave me a quote and said it would be done before 3:00pm. They texted me when it was done, which was 12:00pm, so extra points for getting that done before traffic, and I paid less than they quoted me.
Everyone was polite and parking was good.
Can’t complain about that!

I love how this store is close and will usually have any part I might need for my car but the service here is awful. I took my car in for a code pull (check engine light), which they said would take a few hours, since I brought it in the morning (before 9am). They didn’t give me a call/​text regarding the completion of my vehicle until I called them three days later and then I had to wait another 20 minutes until I got the car.
I like the store, but the service department wasn’t all too good of an experience.

Been doing business with Pep boys since 2010.
1^st visit: replace a nailed tire, service was nice and fast.
2^nd visit: Felt my car needs an alignment, but they showed me a paper of my tire parameters something and told me I don’t need it. Really appreciate they try to help me save some money but still let them did the alignment.
3^rd visit: Air condition was not working, and Pep boy told me it was wire problems. asked me to replace the battery and did the diagnose. But another repair store inspected it and told me the actual problem was one of the pipe was missing due to a previous accident.
4^th visit: Planned to buy a battery there and asked if they can replace the battery for me. Simply told me the waiting time is about 6 hours.
Conclusion: If you have problems with tires, Pep boys might be a good choice. If you have problems other than tires, go somewhere else directly and don’t waste your time with them.

«Hi. I bought this car steering wheel cover, and it’s too big. Do you guys have smaller ones?»
«I can’t return it without the inside piece»
«Oh no. I didn’t buy it here. I just need something smaller than this one. Are there different sizes?»
«What you see back there is what we have.»
No shit.
Also, the worker mimicking the phone that was ringing INCESSANTLY the entire time I was there without answering it was a nice touch. So I wouldn’t bother trying to call. Apparently they don’t pick up. They just like singing the song of its people. X-/

This takes the pep out of my step…
Customer service does not seem to exist here, so if you need help with anything… good luck.
When I walked into Pep Boys there were four employees visible but none of them greeted me or asked if I had any questions. I found what I needed by myself and had to wait at the register because the clerk and another co-​worker were chatting about personal matters. I’m all about being social at work, but they could have at least put the conversation on hold for one minute to make a sale.
I have also come here to have «maintenance» done on my car and I do not feel like I received the best results for the «lowest» price. Things like diagnostics, tire rotations, etc. are pretty standard, but they always seem to come with a catch at this location. For example, after I went in for a diagnostic and paid for the repairs that were «needed» I received coupons in the mail for something like 20% off of the SAME repair I had just purchased a few days prior. I felt ripped off and insulted, and I don’t believe anyone appreciates having spam sent to their address.
Only come here if you need to pick up something minor, otherwise you’ll end up with a major headache.