Padilla Pools, Inc.

Choosing a contractor to come in and install a pool is a tough decision. From my experience in hiring contractors these guys were way ahead of the game. They scheduled a window to come out for the bid, and and held their appointment, the front office was easy and responsive to deal with. The workers were respectful and cleaned up any unnecessary mess on a daily basis. It was truly a flawless endeavor. I have recommend Padilla Pools to a few friends and they all feel the same. If you need a pool or want to get some work done on an existing pool, this is the right choice. I truly wish this company the very best, as it is nice top know that companies like this still exist. Thanks Padilla family! We are really enjoying our pool!

This review is long overdue. Padilla’s replastered our pool over 2 years ago. Everything went as scheduled and we were pleased with the work. However, our pool just never looked right. No matter how much chlorine or acid or brushing, it looked like it had never been cleaned. Finally we called to complain and they immediately came out to see for themselves. Apparently the cement they used was the cause. After trying to correct the problem by sand blasting, Padilla’s Pool completely did the whole job over. Now we have a beautiful pool. It is so nice having a family owned company that stand behind their work. We highly recommend this company.

Great company to work with! On time, pleasant, beautiful work. They recently refinished our pool and even donated some left over tiles from their warehouse for my crazy mosaic project. I recommend them!

Awful, awful work! The most frustrating experience we’ve ever had. I had my pool redone and all my backyard paved. To be completely honest, the pool job was ok in terms of quality (hence the one star!). The paving part was a completely different story. I don’t even know where to start and I don’t want to get mad telling the whole story. So here it goes my summary: they took forever to finish the whole job (several weeks to what was agreed in the contract), someone from his team brought a potential client to show our backyard without asking permission to us first and the worst part is that quality was terrible in regards to the paving job. We will have to bring someone else to fix it. I would guess after paying around 30K we would get a decent job, but I was wrong! I don’t recommend this company at all.

I actually never had padilla work for me. I am actually glad that’s the case.
I called them today to schedule an appointment. The lady on the phone was rude. The phone got disconnected somehow and I didn’t bother calling them back

Like anyone getting a re-​plaster it’s just not something you have any experience with so you end up combing the Internet hoping for the best or find a friend of a friend who has had his pool resurfaced. I read all the Unilocal reviews and many other sites multiple times.
Last year I had a bid done from a nice enough guy from a web site (we’ll have three guys call you, two actually did and only one showed up) and was a little surprised at the price considering he was not going to replace the tile. I needed this and that and a new drain etc… It was much more than I thought and not in the budget.
This year I got a couple names from a pool guy and Padilla’s was the first one I called. Ed was on site exactly on time one day later. Super guy as referenced in other posts. He knew exactly what I was looking for, and with new tiles, new drain cover and a five year warranty (not 2 like my other bid) the price was significantly better then the last bid so there was no need to call anyone else. An easy decision.
Work was done as scheduled, they had a start-​up guy to recommend (Larry) and I contracted with him to get the pool started. Another very straight-​up guy and I couldn’t be happier with his work and some additional system repairs I needed that he did.
Can’t wait to put the pool cover on next week and start the solar, swim season is sure to start early this year

I called for an appointment to repair my spa, which was leaking. The receptionist had me leave the sales department a voice message. She said they would call back within 24 hours. 48 hours later, after not getting a phone call, I called them back. Ester apologized and proceeded to schedule an appointment for Friday. I took the day off to meet with them, and other contractors. She called to confirm and to say that one of the owners would be there and was running late, but would arrive around 3:15 pm. He never showed and worse, never called. I called them back and Ester apologized and said he got hung up in a meeting. She tried to reschedule me for another day. I am in the trades and missing an appointment, without calling the customer, is unforgivable. No thanks Padillas, I’ll call someone else.

Padilla pools have done a great job recently at my pool with a re-​plaster work. They also did the filling up of the deep side as well. Their estimate came in very reasonable and Ed was very flexible with my budget. When the project started, I got courtesy calls from their office the day prior to their crew would arrive for the work.
They require you to make the payment for every stage of the project.
My pool was done within a week and looks great. I had a pool filter issue over the following weekend (unrelated to the work) and they sent someone to take a look at it. I was not charged for the time. This is great!
I would hire them again.

I recently bought a house in Palo Alto that had a tired looking 25 year old pool that needed an update. Padilla Pools replaced the tile and did some other work for me — I now have what looks like a brand new pool! The staff was extremely nice and I would use them again.

Dear Padilla Pools,
I wanted to provide some feedback regarding my overall experience with your pool company. My wife and I had decided in January 2011 to get our swimming pool (which we had installed in 1991) remodeled. We wanted new water level tile, stair tile, Jacuzzi tile as well as a total re-​plastering of the pool. We looked all over the internet and spoke to friends and family about who we could get to perform the work. After that long process I remembered always seeing this pool company which sits on West Hedding St in San Jose between North 1^st street and Coleman Ave over the past few years. It was Padilla Pools. So I called the office and set-​up an appointment to have an estimate done on the re-​modeling work.
Within a week a gentleman by the name of Ed Padilla visited our home to give us an estimate. He had the classic behaviors to nail down a top notch impression on both my wife and myself. He was ultra friendly, cordial, respectful, very knowledgeable and most of all he treated the both of us as if we were his only clients. He listened very attentively, gave us «all» the options, best part of all he wasn’t at all pushy and really let us be in control of the entire visit. He answered all our questions or concerns in a very efficient and effective manner. The visit lasted about an hour; he left us with a nice brochure of his company and pool options, our estimate and was on his way. I had the feeling that he would have stayed as long as we needed him to stay, because that was his personality. We did get two more estimates; however, those visits were short and to the point, we’ll do this, do this, do that for this and out the door. Ed’s lasting impressions lead us to doing business with Padilla Pools. Ed had us come to his office on a weekend (I think it was not the norm, just nice of him to do) to look at tile and other options as well as lay out a firm estimate. We were there about 1 ½ hours. No pressure, only his unbiased opinion on his experiences in the past with other pool owners and what they did. After that visit we were set to go.
The crew folks that did the demo work were very nice. They treated our home with a lot of respect and they were friendly people as well. The demo was completed within 1 day. The next step was to tile the water line and the Jacuzzi to pool dam wall. The two gentlemen that did the work were very nice as well and very hard working. They completed the tile within a day and the tile job was beautiful. They too treated us as if we were their only customer. The one thing that was great was that we were so undecided on what kind of plaster to do, regular plaster finish or quartz finish that Ed just let us have all the time we needed to make a decision. He did provide some influence on us saying that quartz was a better finish and would give us the best look and last the longest against the chemical treatments over the years. So we went with white with blue speckle quartz. Best move we could ever have made. The plastering crew showed up and the customer service did not skip a beat. They showed up early, worked very efficiently, they were friendly and they really did some great work. They left us with rules to follow and cleaned everything up and left our yard as if they didn’t even work that day. It took our pool a day to fill and it looks absolutely gorgeous. We settled on Black Tile /​Blue Speckled Quartz Plaster.
I would definitely recommend this company to anyone thinking of having any pool work or installation done on their home. The experience was everlasting and we will be forever grateful to Ed and the team for providing us excellent customer service in the field as well as in the office with their office staff who were very friendly and accommodating. Not to mention we have a beautiful end product to show off to all our friends and family.
Thank you all for a job more then well done.
We appreciate all your help and your friendly staff of hard workers.
Great teams always produce a great product.
Thanks again
Mr and Mrs. Matsu
Call us if you want to see the work for yourself

We bought our new home about a month ago and contracted Padilla’s to remodel the existing pool. They have completely transformed our backyard. They extended the shallow section and resurfaced the pool with quarzscape finish. And with travertine coping added and blue tiles it looks amazing. They also added in a back retaining wall with travertine seating on top to compliment and match the pool. The work was great, but most of all the service was exceptional. Ed and his team were so easy to work with. Over the course of the project I really feel like Ed’s become a friend and not just a business owner. My heartfelt thanks to Ed Padilla and his team.

Despite all the beautiful pix of blue water and that the ad that says they clean pools — they don’t.
The very pleasant person on the phone says they do construction only. So if you have a dirty pool, don’t call Padilla. But if you want a pool that could get dirty and you are starting with dirt, give them a shout!
The one star is for wasting my time with the misleading ad on Unilocal

I called to set up an appointment. They did. He never showed so i called and they said they would call back. Never did. That puts up a red flag for me. just for everyones info.

So happy with these guys… Their name is actually a misnomer as they actually do it all. We had been trying to come up with a backyard design that we liked for years. We paid 3 – 4 different companies (e.g. Red Roots, Stonebridge Pools, Loayza’s, etc.) to design our backyard, however, none of them could come up with a design that we liked. After being referred to us by one of their former clients, we called Padilla’s Pool Remodeling and they sent someone out to help us try to come up with a backyard design. They came up with a design that we loved. We hired them in October 2009 to build our new pool, and they completed everything on time & on budget.
I am as picky as they come, and they were able to accommodate all of my requests & leave me completely satisfied. For example, I had them use thicker rebar throughout the entire pool, and I had them install it every 3″. The engineer called for rebar every 12″ in the shallow end, and every 3″ in the deep end. However, since our pool is built on an inactive fault line, I wanted to make sure that it was built even stronger than specified. They did this with no problem and charged me a reasonable amount for the additional work.
They installed about 15 mosaic tiles (e.g. Fish, Seaweed, Martini Glasses), in the bottom of our pool & spa, and they did it perfectly. They installed 3 LED pool lights in the pool, 4 waterfalls (3 of which have LED lights), 4 deck jets, fountain in the spa, automated pool control system, etc… They installed just about every bell & whistle you can imagine, and it all works perfectly. I also had custom coping made using stone that was selected at a quarry in Sunnyvale. They took the stone that I selected, shipped it to Colorado to be fabricated, and then shipped it back after it was done. Every piece fit perfectly. I was sure that there was going to be some delay with this process, however, there wasn’t. After everything was said and done, over 2 MILLION pounds of materials were moved for our project. Everyone who sees our backyard is amazed… It turned out «that» good… (I posted 3 pictures of our pool)
Everyone I dealt with at Padilla Pool Remodeling was very nice & extremely professional. I have told them that they can bring potential clients over at any time to see their work. I used to hate the summer… Not anymore!!!
I still owe one of their worker’s a new jacket. Unfortunately, he got too close to our fence and our two Rottweilers were able to grab his jacket and play tug of war with it. Needless to say, it ended up in about 20 pieces within a minute.
My only complaint relates to my PG&E bill… Who knew that a pool increased your PG&E bill so much…: (Actually, I have another complaint… I didn’t know how many critters actually drown in a swimming pool… GROSS…

Easy pump cleaning service wasnt done correctly. Took them a week but they came out and tightened it up.