Orvis

I was surprised with how much I felt drawn to the front section of Orvis. Many of the women’s sweaters were quite eye catching to me, and if I had more free time they’re probably the type of things I would wear, fleece pullovers and flannel wraps.
That being said, the quality to price ratio is not good. Not good at all. The items are on the thinner side (think windbreakeresque) and while the design is spot on in many of the pieces, they were definitely created with the bottom line in mind. Simply testing the quality and thinness of the fabric between my fingers I almost laughed out loud that they were asking a cool bill for their wool wrap. While reversible it was so thin and skimpy I could see it only lasting maybe 5 to 6 months with regular washing, or even picturing it catching on something and snagging — not something I would spend my money on.
Sorry Orvis, your service was friendly and sweet, but you weren’t my cup of quality.

I’ve come here twice and run straight back to all the fun fly fishing gear. Both times were great but Patrick went above and beyond and inspired me to write a review. Patrick helped me out today and was awesome! Very knowledgeable and helpful.

I was waffling between and 4 and 5 star review. But this place really is as good as it gets for Fly Fishing in the Bay Area. While Orvis can be pricey the customer service is phenomenal. It’s that level of service that keeps me and my cadre of fly fishing buddies coming back to Orvis time and again. I fly fish a lot, but I do so on a shoestring budget, and my only major piece of Orvis gear is a moderately priced reel (it’s excellent). Even though I usually only come in for a few flies or some tying material the staff are generous with their time and always up for a good conversation about the sport we love. When my dad was looking to replace his fly rod and reel I steered him toward Orvis, and he agrees that it’s next to impossible to beat the combination of quality and customer service.

I love this place! They have good quality men’s shirts and love their dog bed which I got for my baby Llhasa. Highly recommended and watch for their sales…

Ed, the manager, honored a request that many other stores would probably find unreasonable. I had a tailoring problem with an item I had bought from Orvis years ago. I never felt satisfied with the situation, and so I was thrilled that when I recently brought it to Ed’s attention, he had it remedied immediately.
This equals amazing service. Ed and this store are as good as it gets!

I am a huge Orvis Fan. The customer service is amazing. You really don’t see this level of service anymore.
I went into the SJ store to see if I could get a replacement cover for my dogs bed. The bed was about 5-​years old and has been discontinued so a new cover was not available. The bed is still in fantastic shape other than the cover that has been washed a thousand times. Steve could not find the cover and told us the bed had been discontinued. We were going to purchase another bed because all the ones we have hold up so well. Steve was so nice and gave us a very generous discount on a new bed. He was not obligated to do anything as the bed was an older model. Our Boxer checked out several of the beds and when Steve brought the right size from the back Vito jumped right on it and laid down… so we took it home.
Thank you so much for taking care of us as you have in the past. This type of service is what separates a good company from a fantastic company.
Thank you!
BTW… Vito slept so good last night that he snored so loud we had to turn the tv up!

I love this Orvis location. Because of its excellent service and merchandize, but also for what it says about us.
It’s practically a text book case of a two segment store. The front is all suburban Silicon Valley mall– e.g., casual work-​wear, plush dog beds. The back half of the store is a full-​on fly-​shop staffed by real fishermen.
There you have it, the urbanization of the West captured in a retail floor plan.

For 40 years, there was always a couple fly fishing shops in San Jose, till now. The Orvis Shop at Santana Row is the last survivor and is the only «real» Fly Fishing Store left in San Jose so I try to make frequent visits to catch up on the state of the art. Mark is especially helpful when it comes to informing me about new products and upcoming events. Its easier and cheaper to buy fly fishing equipment mail order, but there is nothing like a friendly brick and morter fly shop that captures the essence of the sport with good conversation and hands on testing of great equipment. There is no substitute for human interaction and hands on testing when it comes to fly fishing equipment.

Wonderful, friendly place! Highly recommend that this location. Bob and his staff are so nice and helpful.

I love Orvis stuff but didn’t realize this store was here until recently. It’s actually a really big store with a good selection. It’s much bigger than the SF store.
They have a good staff too.

Wow. I am such a huge Orvis fan, after getting a new bed for my dog with them. Their customer service is consistently fantastic! I’ve been in this store multiple times, occasionally with my dog who also loves this store. The staff has always been more than helpful, friendly, and are so genuinely interested in helping me (and my dog) find exactly what we are looking for!
I will be using Orvis for my dog from now on.

Went in with an idea of what I wanted but had a lot of questions still. Cliff was there to help out with fly fishing questions and service. He went above and beyond what I was expecting.
Can only give four stars because its really expensive here. Customer service was unbeatable though.

Friendly and informative staff.
Don’t be put off by the somewhat posh sporty/​outdoor clothing in the front of the store. Towards the back houses some awesome fishing equipment for flycasters. I was able to purchase a new fishing pole and reel for my dad for Christmas in the hopes of rekindling his love for fishing. I love fishing with my dad… even if I am the one stuck rowing the boat. I do love that. :D It’s the highlight of fishing with him.
You will also find great things for an active lifestyle with your pet.
I love that the staff is unpretentious and so helpful. You really can’t ask for anything more.

Orvis is the best fly fishing store in the urban area. While they can’t compete with places like the Fly Shop in Redding, Vaughn’s in Burney, or any of dozens of other shops in actual fishing country, Orvis is much better than a sporting goods store.
The store seems to offer more in the way of outdoor clothing for the serious camper/​hunter/​fisherman, or someone who wants to project that image. In that sense, they’re an upper scale Eddie Bauer. The selection is nice, and the quality is good. When there’s a sale going on, they’re good value. The catalogs offer even more variety of outdoorsman/​woman wear.
It’s always nice to walk through and drool over the top-​of-​the-​line fishing gear.

Orvis has got to me one of my all-​time favorite stores at Santana Row. It’s almost anti-​SR, in that they sell flannel shirts, fishing gear, and all sorts of other stuff you might buy your mom or dad for their birthday or Christmas, and I love that about it. No snootiness here, no pretense, just friendly associates who will help you with whatever you’re looking for, even if you didn’t know exactly what that was when you walked through the doors.
What makes Orvis a treat in my eyes is their selection of dog-​related items. They sell top-​quality dog beds, crates, toys, bowls, treats, and more. Some of the stuff can be unapologetically expensive, but much is comparably priced to any dog boutique you’d find in Willow Glen or Los Gatos, and in some cases, Orvis is cheaper.
They exceed in customer service, both in-​store and online. So, if you have a fly fisherman in your life, if you own a golden retriever, or if you just can’t get enough plaid flannel, Orvis is for YOU!!!

I was browsing for a dog bed in the Orvis store (Santa Row) & the staff were very informative and friendly. When I wasn’t quite ready to make a decision a staffer gave me a magazine and said that if I decided on something later I could call the store and have the store place the catalog order for me so that I could avoid online\phone order shipping fees of $ 7.95 (at least). I called the store later and they hooked me up! They also have a great selection of dog beds.

My son and I stopped at Santana Row earlier this month before proceeding onto the Tank to see a Sharks game. I like Santana Row’s pedestrian friendly fake downtown, which I think is much better done than Bay Street in Emeryville. Parking is also usually pretty easy, once you navigate through the heavy traffic starting at the freeway off-​ramp to Steven’s Creek Blvd, and then left through Santana Row.
I usually end up at Maido and then join my son at the outdoor chess board. Afterward, we walked around the streets, admired the holiday lights and then finished up with some ice cream.
In between, and off to one of the side streets, we ended up at Orvis. My son needed a new sweatshirt and I had been admiring a zip-​up version within their catalog recently. Both were on sale!
Orvis sells high quality and handsome clothes, travel items, and gifts. I have usually been drawn to their signature green and leather luggage, briefcase, etc. items, most of which I think are made by J.W. Hulme in St. Paul MN. And even though I don’t fish, Orvis’ angler department is still a fun place to look around, especially when one of the staff is talking shop with a customer.
The Santana Row store is larger than most Orvis stores and their substantial selection of sometimes pricey merchandise is worth a look, especially during the sales.

Orvis is a way cool company. I love the fishing gear and all the stuff that goes with it… I really like the clothes… they fit my style and my love of all things outdoors. The Santana Row store is huge… so you can find just about anything you need from dog bowls to all your fly casting gear