O’Reilly Auto Parts

This place is awesome. The employees its worry helpful and nice. Specially guy under name Martin is very very cool guy, whatever question do you have you can ask him his very helpful
Thank you Martin …

The orginal Kragen Auto Supply that was at this location was a good company and the people who worked there at that time were all pretty competent.
Now, with the company changing to «OReily Auto Parts» the only asset and good thing about this location of O’Reily is one old employee from Kragen named «Rick». He is professional knowledgable and courteous. The rest are just incompetent lazy sloppy fools!
From my experience with this place over the years, if you’re not doing business directly with him, you’re shopping at the wrong auto parts store. Unfortunately, he only works there part-​time.
The newest idiot female «manager» named «Janette» is just not manager material with enough or ANY professionalism and perseverance. I recommend termination. Very flaky and not trustworthy. I dealt with her and she’s just too damn unreliable and a flake with a crap work ethic!
Once my rewards points are used, I’m taking my business elsewhere.

Last night at approx. 845pm, I purchased a headlight from Branham OReilly’s because one of my car’s headlights went out while driving home. I told the clerk what type of vehicle I had and he came back with a headlight in taped packaging which he said was the last one. So I couldn’t compare it to anything else and trusted that he gave me the correct part. I tried to put the light in my car while parked in front of the store. The light didn’t work and the store closed. I returned to the closest OReilly store by my home today in south San Jose. The clerk stated the headlight didn’t match the packaging. I contacted the manager at Branham OReilly who stated she spoke to the clerk who sold me the light. The clerk said he sold me the correct sealed headlight which implied I must have switched the headlights or someone tampered with the original packaging. The clerk was not at the store but the manager spoke to him on the phone. The clerk told her he gave me the correct part which was not true it belonged to a part not even sold by OReilly but again how would I know that when I had nothing to compare it to and trusted the sales clerk. I saw clear tape on the left side of the package at the time of purchase and the clerk did not say anything about it being an issue or concern.
Today at approx. 230pm the store manager gave me store credit for the return which I’m thankful for because otherwise I would’ve been out of $ 28.00 for something that doesn’t work on my car. I had positive experiences with OReilly in the past which is a surprise how they treated me today. I’m a suburban housewife in a minivan who trust their expertise.

The guys at this store are knowledgeable and professional.
Clean store.
Parking: plenty.

Great customer service. walked in and staff very helpful plus they installed a new battery and headlight in 10 minutes. always friendly and helpful. compared to other chain auto stores

i would like to thank this O’Reilly store for helping me with a parts that I need. I would like to thank the assistant manager for her personal help. She was very helpful and her lovely smile. She made my day

Today I abandoned my shopping visit to this store after listening to how curt an employee communicated with a very nice elderly gentleman. 10÷8÷13 at 1:45 pm. The man had simple questions, he was pleasant, just needed some help. The female employee rang up his purchase, but that was pretty much the end of how far she intended to go in assisting in other questions. All she had to do was self initiate contact with another employee, get help for the man, get his questions answered. Instead she kept saying you’ll have to ask someone else, maybe the other employee can do that. That’s the way it went. Don’t do any more than you have to, just the basics. I returned products to the shelf and left because of not wanting to wreck my mood by having to deal with the same person. Public relations counts. Going the extra step counts. Auto Zone is across the street.

This Kragen O’Reilly store is located in a small strip mall past CVS Pharmacy, in the same block as Carl’s Jr. You will find it easy to park in front of the store.
Store is average size, staff is helpful and will help you find a part that you are looking for. The best thing about O’Reilly is if you call from one store and the item that you are looking for is out of stock, if a neighborhood store has it e.g. off Blossom Hill Rd or Snell Ave, they will give you 10% off to cover your gas I guess!
Good stop to pickup wiper blades, spark plugs, coolant, oil, other auto accessories. 3 stars

This place is awesome. The employees are very patient and helpful, and if they dont have the parts you need they will find them at a nearby location. Pierce did a great job of helping me find the headlights I needed. I am more of a computer guy than a car guy, and he made sure that I had all the information and parts I needed without making me feel stupid at all. I did not get a condescending «Oh you dont know cars?» vibe from these guys at all. Great store, Great service, Would definitely shop here again.

OK. I really appreciate good, old fashioned customer service with competency to match the friendliness. I found it at an unlikely place — an automotive store while looking for a new car battery. I started the search at Sears because I really didn’t want to change the battery myself (I know getting a little old AND lazy). Sears did not have the battery type I needed. So I went to O’Reilly Auto Parts. WOW! Every customer is greeted as they enter the store (not in your face kinda way — just friendly). They had the battery I needed in stock and when I asked to borrow some tools to do the swap, they offered to have one of their staff do the swap for me at no extra charge. I give them a five stars. The store is clean. The staff is clean and dressed without exposing their boxers (or worse). The staff is knowledgeable and they take pride in their jobs.