Oak Tree Mazda

Today I finally found the courage to part with my Porsche Boxster. Back surgeries and friends pushing me drive a safer (meaning bigger) car. My titanium screws and rods don’t mix well with a car crash. So, thanks to Christian Kluge and a few others I now travel in a 2016.5 Mazda CX-​5. I found Christian to be genuine, sincere, compassionate and knowledgeable throughout the transaction process. I highly recommend him if you want a stress-​free and pressure-​free car buying experience. He changed my perception of «the car sales force.»

I never write a one star review but I think this is what this dealership deserves. Buying a car is a big thing and this dealership just ruined the whole experience for us.
First, I requested a quote online and got a response from Bryan. The MSRP was $ 27 000 on a 2016 CX5 touring and he gave us a quote for $ 25 000. We were happy with the quote and drove all way to San Jose the next day to see the car. Guess what that car was no longer available! But he told us there was other similar cars so we just started filling out the credit application while he was checking on the inventory for us. Finally he found us a similar car that we liked and the MSRP was at $ 27 772 and we were thinking he would give us the quote he gave us from online since both cars were in the same price range. We decided to do the financing plan and we were qualified for a 0.9 APR for 60mos. When the invoice came out, it showed the price was at $ 27 773 which was the MSRP sticker price. Bryan said there was no discount at all if we go with the 0.9 APR. The $ 25 000 quote was only for people who choose to finance with Mazda at 3.99 APR. He never mentioned that in the email and financing plan should not be a factor for the sales of the car! I felt very deceived by that already but since we were there for already half a day, we asked him to lower the price to $ 27 000. He talked to his manager and was only willing to lower the price by $ 200…Which is like nothing!
After we brought the car home and looking through everything again, we found that the retractable cargo cover was missing and we already paid for that. We tried to contact Bryan and the dealership again but no one got back to us. There was no follow up phone call or anying and we don’t even know how to get our cargo cover back. We tried to call the sales manager, he just said he would call us back. We called and emailed Bryan, left messages, but it’s like talking into air! I guess we just have to drive the car back and hope they will have the cargo cover for us.
Overall, a horrible experience. I will not buy from them or recommend anyone to this dealership! They are deceiving, no post sales service, bad pricing (yeah you pay the MSRP price on the window sticker) and missing part from the car and you dunno how to get it back! Avoid this place!

One of the view reviews I have ever written. I receive a courtesy call from my salesman Dr. Vee and yes you can go ahead and ask for Dr. Vee when you go in and everyone will know exactly who he is; and I can say I am very happy with the service. He made sure you understood the different packages of the vehicle, what you will be paying for and not pushy and in a hurry for you to buy the vehicle. He wanted to make sure that you really wanted a Mazda before buying. What can I say. I spent the entire day there and walked out with a brand new Mazda6 iTouring the same day. I went on a test drive with a few different models and he let me know that I can test drive and go anywhere. Great service.
Upon leaving with my brand new Mazda, Anna who is lead in maintenance department congratulated me and also made me feel that I was taken care of for when it is time for any maintenance I need on my vehicle. I have never experiencing someone in mechanical to keep up with their customer service as well.
Great experience over all. I highly recommend Dr. Vee and 5 star to Anna for going out of her way to make sure I come back for check ups often.

Terrible service. I waited at the front desk for 10 minutes and no one came to help me. I assume that they are busy as it was a Saturday. I then walked around the lot for another 10 minutes and nobody came to help. I audibly asked a few times out loud if anyone could please help me. No response. I finally went and interrupted a man in a suit walking aimlessly around and he told me to sit down. I obliged and 10 minutes later, a man who was standing by himself in the parking lot this whole time finally came up to me help me.
We walked to the car I wanted to ask about and he had no idea how to answer of any of the questions I had. I corrected him on multiple occasions. He didn’t even give us his name or I would be posting it here.
Go to Capitol.

Took my 2014 mazda 3 in for a 30k premium service, after reading «Thil A» post from below about his experience with the transmission fluid color i got a little worried and called capitol mazda to see if the blue fluid would turn yellow after servicing and confirmed that it will turn yellow. A tech at capitol exlpained to me that the blue is just a dye color. When i got home i checked my fluid and confirmed that it did turn yellow. Thanks oaktree mazda service department for the great service experience, took a little long but hey they got it done right. Don’t forget to grab a cup of coffee while youre there waiting.

We did our research on-​line for pricing and color of the car we wanted before even going to a dealer since we knew we were going to get a new Mazda 6 and didn’t want to haggle with a salesperson. After finding the car, one dealership offered better pricing than the others.
I e-​mailed Oaktree to see if they would match the price and Jon Hayes promptly replied back and answered all of my questions in my e-​mail. We arrived at the dealership Saturday afternoon and although it was very busy Jon had already pulled the keys to the car and we took it on a test drive. After the test drive he was willing to honor the price we had discussed. He showed us several other financing options and we ended up taking the 1.9% interest rate to get the lowest monthly payment. The entire time we were there, (4hrs) Jon made us feel comfortable, never pressured us and took the time to explain all of the features on the car. He answered all of our questions and was very honest. I would highly recommend this dealership and Jon Hayes for anyone looking to purchase a vehicle.

I came in for my 60k service on my used Mazda. The initial experience was more than pleasant and the service advisor did his usual magic and presented me a great service deal!
Why the 3-​stars? It seems there may have been some confusion in the backend and my transmission fluid wasn’t filled with the correct fluid (or not filled at all?) I contacted OTM because the fluid was supposed to be blue, instead it was a yellow on checking.
I revisited OTM today to have the fluid replaced, this time I watched them do it. On draining I saw a deep yellow fluid come out which then trickled down to clear-​yellow. Trying to explain that this isn’t supposed to be the color of new fluid to the foreman was less than pleasant.
On refill and drive home, I rechecked the fluid on the ATF dipstick (and via syringe, for sanity’s sake) to confirm it is the blue it was supposed to be — so no the color does not change after you drive it Mr. Foreman.
Great track record until now OTM, I might have to rethink my future customership.

Alfred gave us a very warm welcome when we arrived Oak Tree Mazda. He was kindly showed us all the available cx-​5 they have in the lot, so we could have a better look at the details. Once we picked the one we liked, he patiently worked with us on the number with his manager until we were all happy to drive it home. I love the new car and I really appreciate Alfred’s help with our purchase.

This was my 2^nd trip here. The first time was for recon on the vehicles. Take a look, see the options, and test drive. The staff was really nice and didn’t feel pressured at all. I was up front with them saying I wanted to see everything in the category and price range before I start talking about any kind of numbers and it wouldn’t be during this trip. No problem! They showed me the car I went in to look at, the difference in each model of it, optional upgrades and let me test drive it. A handshake later and no contact info exchanged and I was on my way. Really painless.
A week after test driving all the rivals I was looking at, I came back ready to pull the trigger. Met up with the same salesman, decided on a color, went on a test drive one last time, than we sat down to locate the colors and options I was interested in. Luckily Capitol Mazda 10 miles away had the exact model with color and options i was looking for. They picked it up, drove it back, filled the gas up, and detailed the outside while we worked on paperwork and financing. I wish I could say it was a quick process, but I’ve sat through many car sales for family members and friends and it’s a event no matter what. Expect to be there for a minimum of 2−3hrs to get everything done. At least everyone I met with and talked to was really nice and made me happy I purchased with them.

I bought my mx-​5 on my second visit to Oak Tree Mazda. My first visit was lackluster and the salesperson who helped me did not spend much time trying to show me all the features of the car I wanted.
But my second visit really made all the difference. I was helped by Andy Nguyen who took me out on a long test drive and took the time to show me everything about the car. He was very laid back, not pushy to make the sale, and knew a lot about the vehicles on the lot. This was my first car purchase and I was on the fence about it at first, but Andy made it a very comfortable and seamless experience.
If you’d like to learn more about a car without feeling pressured, Andy is your guy!

Dr Vee is an amazing sales guy, he makes you feel special and most importantly works with you to define what you want and need.
He makes sue that you are given the needed attention and your requirement is converted to a delivery you were looking for while entering the dealership.
I found overall staff (even Finance) at Oakwood Mazda to be very customer focused, nonetheless Dr V is exclusive.

I bought a 2015 Mazda 3 from Oaktree. First of all, I love the car, and I would buy Mazda again, just not at Oaktree.
The car saleman I talked to (Bryan) was the most passive aggressive person I’ve seen. After telling him repeatedly that I was not interested in buying on the same day, he started to act annoyed and got aggresive. The only reason I purchased my car from Oaktree at the end was that I really wanted a white Mazda 3 and there weren’t any available from other dealers.
I also purchased a 2 years maintenance warranty from him that covers oil change. No matter what they tell you, DO NOT BUY THIS. It doesn’t work in other dealers without calling a number and no one ever answers the call.
If you want to buy a Mazda, buy it somewhere else and not Oaktree.

I came here to test drive and compare the 2016 Miata MX-​5 Grand Touring and Club editions, after having looked at the latter the day before at Towne Mazda in Redwood City. I called ahead at 1pm to have someone help me out that afternoon and was helped by Bryan, who agreed to meet me at 1:30pm. I ended up waiting 30 minutes to speak with him because he was «stuck in a meeting.» I would have been more upset but for meeting another customer who happened to be a Miata MX-​5 GT owner in for a tune-​up who was eager to tell me about his experience.
Once Bryan finally came to meet me, he was helpful in getting me into the car quickly for a test drive. I was able to take the GT, then the Club, out to 280, up a couple of exits, then back, which offered me a great chance to test the full range of speeds and gears in each. I thoroughly loved testing the cars, but told Bryan that I needed to take my girlfriend back with me to weigh her opinion before I made my decision.
Overall, Bryan was a good salesman, but his inexperience showed through a couple of times. He did not give me a run-​down of the differences between the GT and Club except when asked about features, and had flat-​out wrong answers to some of my questions. Case in point: I asked if they had any automatic transmission Club models I could test drive, and he told me that just because a certain trim was available did not mean it actually «existed on land.» I could order one, but might have to wait 2 – 3 months for it to be shipped to me. Later that night, I found they not only existed at several dealerships in the Bay Area, but that there was actually one in stock at Oak Tree!
The next morning I came back with my girlfriend as I had said I would, and was referred to Robert Beltran, who immediately lost my business by greeting me accusatorially with, «You were in here yesterday and you test drove three cars. What are you looking to accomplish here today?» I replied, «Actually, it was two, and I’m here to get my girlfriend’s opinion on the GT versus the Club and hopefully move quickly on a decision after that.»
This was enough to motivate Robert to get us the keys for the GT I had test-​driven the day before, and my girlfriend and I took it along the route I had driven before. He also helped us examine the automatic Club I had found online, but I wasn’t able to drive it because it had not had its pre-​delivery inspection yet. Like Bryan, he didn’t know his product well enough answer many of our questions. When my girlfriend asked about the safety ratings and safety features of the Miata he just shrugged his shoulders and dodged the questions. (Conversely, we learned all about Mazda’s SKYACTIV design at Towne Mazda.)
After settling on the Grand Touring version, my girlfriend and I headed to Redwood City to work with a salesman there and sign the papers. I was able to negotiate the price I wanted, and couldn’t be more happy as the proud owner of a shiny new red 2016 Mazda Miata MX-​5 Grand Touring convertible! I can definitely recommend the brand, but if in the market for a new car I would advise checking out other dealers in the area to find the sales team you most want to work with. It made all the difference for me.

I had a great experience here at OTM I worked with Jonathan Hayes and he was amazing. Never pressured me into buying the car. He was so straight up and I didn’t feel like I was being tricked or anything shady like at other dealers. He even drove allllll the way to Pacifica with me so he could get my mom to sign some papers! After 3 long hours I left with my beautiful 2015 mustang! I have absolutely no complaints up to this point. If your in the market for a new car come here and ask for Jonathan Hayes.

Came here to buy my first car, very disappointed.
When we have the intention to purchase the car, the sales asks me to do a credit application and they will also do the credit inquiry. I insist that I will pay by cash or cashier check, there’s no need to do so. He still maintained that I have to fill out the application form and asked his manager whether I could avoid the credit inquiry.
That’s ridiculous to run a credit inquiry when some one make the payment by cash or cashier check. And they even said if I don’t provide my detailed information including SSN, Address, DOB, Employee, Income, Education and even previous address they can’t sell the car to me. And at that time I haven’t got their OTD yet.
I went to several dealers later and no one asking me for any personal information. I truly doubt why they own such a high rate. Since my friends also have the similar experience, it seems like this is the common way they run the business.

Went to Oak Tree Mazda to buy my very first new car. My salesperson, John Sahil, was extremely helpful and not pushy like other car salesmen I have met. He gave me all the information I needed about the car and helped me get the best deal I can get. He was even gracious enough to help me through the buying process even after the sales floor was closed.
I highly recommend John Sahil if you want a hassle-​free experience.

Another happy car buyer. After my girlfriend purchased a Subaru Outback from Capitol Subaru in 2014, I knew I wanted to remain in the same dealer group when it was my turn to buy a car. Enter Brandon Simon and the Oak Tree Mazda crew. I got a great deal on a Sweet Mazda 6 in «snowflake white.» I even qualified for 0% financing! Overall an amazing deal. We went back and forth a bit on the price but, not nearly as bad as I have experienced when buying a car in the past. Did I mention Brandon even threw in a model with fog lights at no extra charge??? He even made sure to get me a super new Mazda right off the truck (4 miles on it). Great deal and great dealership. Do your homework know what you want and what a reasonable request is, and there is no reason you can’t get in and out in less then 4 hours.
Also, Brandon is a really nice guy and a straight shooter. He’s honest, kind, and reasonable. If all car dealers were like this the world would certainly be a better place and the industry would have a much better reputation. Not bad my friends. Not bad at all…

I bought my 2015 Mazda3 i Grand Touring at Oak tree mazda last week (09/16/2015).Initially, I was thinking to apply test drive only, After work, I dropped by Oak tree Mazda to test drive. After testing, Mazda3 itself was amazing, fun to drive, great mpg number.
Also product specialist, Christian Klurge, was great. I totally am satisfied with his help. Everything I asked about car, Christian already knew or searched from spec, which I don’t quite understand fully, but he explained with easy word. So I am very satisfied with product specialist and Mazda3.
So Far, I drove 7 days including weekend, average mpg is around 28 mpg because my commute route is always traffic jam, but I can easily see that fuel monitor display shows 39 mpg today morning drive on my way to work if I can avoid traffic. Fantastic!
Thanks for great experience at Oak Tree Mazda!

My husband and I had a great experience with Christian at Oak Tree Mazda. We first met him when we dropped in without an appointment to check out the cars on the lot. The receptionist was really friendly and immediately set us up with Christian to take a look at the Mazda6.
Christian answered all of our questions and took us out for a test drive. We never felt rushed and he had each of us take our time driving the car while he explained all of the features and accessories. The dealership is conveniently located near the highway so we each could test drive the car there as well as on the local roads. The dealership itself is bright and airy with a comfortable customer seating area, a nice coffee/​tea selection, and a sort of open floor plan with desks for the paperwork part of things. They seem to be doing brisk business in there — lots of energy! They could do with some more customer parking, actually.
After our first visit we decided to try out a few other dealerships but remained really impressed by Oak Tree and the Mazda6. Christian followed up with us by phone to see if we had any questions, which no other dealership did. A few weeks later we set an appointment to come back in and ended up buying a new 2016 Mazda6 Touring with the moonroof package that day. They had a big selection of cars on the lot so once we had decided on color and options Christian was able to pull up the exact car we wanted. Again, he was very patient talking through all of the options and the process with us, which was really helpful since it was our first time buying a new car.
The day we bought our car (a Saturday) was really busy so we ended up having to work with a different salesman for part of the purchase process. We didn’t like him quite as much as Christian but he got the job done. Unfortunately, since it was busy and we ended up working with a few different people (the second salesman, then the finance person), the process ended up becoming a bit disjointed and took longer than we expected. Christian brought us sandwiches on the house, which was much appreciated since I was getting hungry and tired. Several folks ended up staying past their closing time so we could sign all the paperwork. We really didn’t have to do any haggling; they work off the Kelley Blue Book pricing and quoted us a good price right off the bat. We checked it against True Car and some other online resources and were pleasantly surprised. We ended up paying less than we expected.
The car had been on the lot a little while so it had gotten a bit dusty and had a small scratch on the bumper. They took care of detailing it inside and out and buffing out the scratch, and in the end we got a beautiful new car full of that beautiful new car smell. Christian went over all of the features, helped us set up the bluetooth, and took a celebratory picture. He even called us a few days later to check on how things were going. Luckily we’re just thrilled with our car. It has all the features we want and it’s tons of fun to drive. Zoom zoom! :)

Let’s start this by saying, like most of you, I have a love/​hate relationship with buying a new car. Pushy salesman and a rushed experience is far too often the norm. My experience buying my new CX-​5 from Amir at Oak Tree was nothing short of exceptional. Amir’s knowledge and patience made the whole process very relaxed, and I didn’t feel like I was impositioning him in any way to ask any question that came to mind. He stayed late after I finished my financing to sync my devices to my new car and I was on my way. Seriously, I have never been to a better dealership (and I’ve been on the market for a new car for more than a month.)
Go. Ask for Amir, thank me later.