Nu Smile Dental & Orthodontics

Very professional. Had major wisdom tooth pain and they were able to get me in the next day. Dr. WU is amazing he talks you through the whole process and makes sure you are comfortable.

I am so impressed with everything about this place! I had a check up and cleaning appointment with Dr. Lim and came in on a Monday morning. The front desk was the sweetest, she was very nice and friendly. Apparently I had some issue with the insurance but they were able to resolved it and best of all they did not charge me at all!
The Dr was super nice and friendly as well, he found some cavities and he pointed it out to me, explained what would be the plan of care for it. I am very pleased with the front desk and the Dr. I will definitely recommend this office to everyone I know :)

This review is long over due!!!
I came in on 12/​22/​2014 with excruciating pain!!!
I had called several offices to see if any were open because of the holidays and of course Nusmiledental was nice enough to take me in as an emergency patient office visit.
Come to realize the office visit turned into a surgical wisdom teeth problem as my teeth were impacted and that’s what caused my unbearable pain!!!
I had no insurance or any way to pay for all 4 of my extractions I needed pulled out immediately!
The front staff Kristina and Betty were beyond generous and helpful explaining everything and offered in office financing! Woohoo!
So Dr. Wu in which isn’t an oral surgeon specialist but sure was able to extract these teeth did a tremendous job within a few hours (2−21/2)all 4 wisdom teeth were out!!! Everything was explained well and all the staff here is very helpful and to top it off this office is beautiful!!! It’s like walking at the Palazzo in Las Vegas :)
I would definitely recommend Nu smile Dental for any teeth extractions or just regular check ups!
They have become my new dental office to go to :)

I did not have a good experience at NuSmile.
The front desk was very nice and helpful, she explained all the paperwork and was attentive. But she was the only good thing about this place.
I am a new patient and was there to have a cleaning and get fitted for a night guard.
The dentist was totally unprofessional, he came into the room and didn’t even introduce himself or say hello before he started talking to his assistant about his upcoming weekend and how he was happy «to get out of this place for a few days». He was annoyed with the girl at the front desk and was swearing while talking about something his girlfriend wanted him to do. So unprofessional! When he started looking at my teeth he told my molars were shaped badly and the tops of my molars had ridges that were too deep. He was worried about bacteria and cavities forming there and wanted to DRILL down into all my teeth and then fill them back up to a higher level help prevent cavities. I told him I haven’t had a cavity since I was nine years old and I didn’t want to do it. He told me it was my decision but I should think about the preventative procedure because he told me it was inevitable that I was going to start having lots of cavities. What??? Sure dude… After I turned down the phony procedure, he poked at my gums until I bled, and left abruptly because he wasn’t going to get my insurance money.
I didn’t get fitted for a night guard. I didn’t want to be there any longer.
This place is a total scam. Unprofessional, dirty. I don’t know how this guy is a dentist that people trust.
Never going back.

In need of a dental cleaning and new dentist (just moved back to the area), I decided to try out Nu Smile (on 10÷29÷14) due to the great Unilocal reviews.
Since my insurance required a full exam/​x-​rays along with my cleaning, I obliged. I had gotten all that done about a year ago and the conclusion was that I had one cavity to watch.
I forget the name of the dentist, but when he came to do the exam, I didn’t feel like he cared much to get to know me, a potential new patient. He seemed rushed and distant, which isn’t what I want in a dentist. After the exam, he told me that I had early stages of gum disease and 9 cavities. Their recommendation was that 4 of the cavities were medium sized and needed to get work done within 4 weeks. They also said that many of the cavities didn’t show up on the x-​rays so my insurance likely wouldn’t cover them. I was then given a breakdown of the fees, which could amount to thousands of dollars.
Wanting to get a second opinion before paying up the wazoo, I went to UCSF (on 1÷5÷15). After x-​rays and a thorough examination, their diagnosis was that I only had 2 teeth that needed work done. One had some decay around my filling and the other was a medium sized cavity. The rest were very minor and only needed to be watched.
Plus, my insurance would cover everything.

I absolutely love this dental office! I was very anxious getting braces a year and 9 months ago but was pleasantly surprised with the work ethic of all the staff at Nu Smile! Betty is friendly and efficient! My orthodontist did an INCREDIBLE job on fixing my teeth! I couldn’t be more pleased with their professionalism! I will definitely recommend Nu Smile to all my friends and family! I will be a dedicated patient to Nu Smile :)

One day I woke up in pain and my mouth was swollen. I had not gone to see a dentist in 8 years, and I had no dental insurance. I called around every dentists office in San Jose, and this was the only office that could see me that same day. When I finally got there it turns out I had a broken tooth that was causing an infection. Long story short, I did not get scolded for my 8 year hiatus, and they were very professional and concerned. I did not feel like the dental assistant was grossed out by my teeth or my situation. The last time I went to the dentist before this was a very bad experience. I now have insurance and plan to go back. I recommended my mother to this place, and all she talks about is how nice and professional they are. She will be getting cosmetic surgery done on her teeth.

This review is based on a walk-​in/​office visit (not a current client).
I came in because I had something stuck between my teeth. After breaking different kinds of dental floss, I knew I needed a professional to take out whatever was stuck in there!
I come in and see 3 ladies at the front who seemed pretty nice. I ask to be seen for my issue. I was told I would need an x-​ray and then they could help me, but because I told them that I was positive I did not need one, I was helped sooner. After several attempts of breaking dental floss, Jennie tried to strands to take out whatever was in there! Finally! Like Jennie said, «it was a little workout» but she got it out! Thank you Jennie! I plan on being seen soon :)

I’ve got braces and they were great when it came to an emergency. My wires were poking into the inside of my checks every time I moved my jaws. I called to see if they would be able to take me in on a Saturday and trim the wires for me. I was told to get there as soon as I can. The staff was quick and efficient. They were friendly.
I would recommend them to my family and friends.

This dentist is a scammer!!! I wish I could give zero stars. My mom came here a few months ago cuz she had a tooth ache. They told her she needed a root canal and a tooth pulled out charged her almost $ 1,500. After the procedure my mom said the she had a weird odor and taste from the root canal she went back n they «fixed it» of course charging her again. When she went back a third time because once again they had done a poor job they wanted to charge her AGAIN!!! Why should we pay for your mistake. These doctors seriously need to be looked at by the Dental Board of California. I’m trying to convince my mom to sue this doctor. This is total BS. DON’T GO HERE UNLESS YOU LIKE THROWING AWAY YOUR MONEY!!!

Believe me when I say I hate the dentist. While I’m not too fond of having dental work, these guys certainly make it easier. The reception staff are friendly and knowledgable about insurance, the hygienists are great and so are the oral surgeons. Awesome!

Only giving them a star because I have too. Lots of false treatment charged on insurance. Not willing to work with anyone when they screw up. Notifying the board for how awful this office is. And filing a grievance.
Been in many times and they don’t even have me down on the schedule and are asking what I’m in for, yet they confirmed my Appt the day before.
Given this office many chances, and they still disappoint.
Tired of their games, time to take their money like they take everyone else’s. good luck nu smile, and please write back and tell me how wrong I am.
PS. I work in the dental field so I’m not BSing. Many many occasions where this has happened. My recommendation, find a real dental office.

This review is for orthodontics: I’ve been going to Dr. Matin for about five month for braces, she’s been very good and personable. She knows what she’s doing. I would recommend her if you are searching around for a good orthodontist with a fair price. I’m happy with Dr. Matin!

I called them one evening because I was in SOOOOOO much pain. It was way late and to my surprise someone actually answered! She got me an appointment for the next morning and gave me a rate over the phone. I showed up the next morning and they took such great care of me! I am no longer in pain and will definetly be returning for all of my dental need.

I have been going to Nu Smile dental for a few years now after switching from a terrible dental office and I must say this place is literally a breath (scuse the pun) of fresh air.
First, the staff is very attentive (not to mention easy on the eyes) and will work with you within your preferred schedule. They are also very informative about the types of procedures you might need.
Second, the dentists’ themselves are very knowledgeable and will make any procedure as comfortable as they can make it for you and will take their time to make sure your dental needs are met.
Last, the follow up is excellent to ensure that you are doing well with the work you’ve had done.
I would definitely recommend this place to friends and family. They work with both both children and adults great!

After my dog decided to chew my retainers, I called my old orthodontist to hook me up with some new ones. We told me it would cost a whooping 450! After shopping around a bit, nu smile ortho hooked it up for 350! (Pretty much as cheap as it gets for retainers). This facility is clean and has very friendly staff, and a beautiful secretary at the front named Betty! Only talked to Kristine on the phone, but she seemed lovely as well. Thanks a ton nusmile!

At 34 years old I had never had a cavity in my life. I came here for the first time having just moved to the neighborhood and according to the dentist I had 6 cavities. Admittedly it had been 2 years since my last cleaning so I believed him and had 6 fillings done over 2 visits. I came back 6 months later for a cleaning and he said I had 4 new cavities and the woman in the next chair was seriously questioning a diagnosis and recommendation she was being given. Hmmmmmm… what’s wrong with this picture? No cavities in 34 years and then 10 cavities in 2 years?
I went to another dentist a week later for a second opinion and had a new full set of x-​rays done. The new dentist told me I had zero cavities. You’re welcome NuSmile for the trip to Hawaii at my expense and the 6 fillings in my teeth I never needed. The only nice thing I have to say is that they matched my tooth color perfectly and did a quality job. You can’t see the fillings and my bite is comfortable. Slim comfort considering I didn’t need the work.

Compared to my old dentist, this place is 1,000% better! Everyone is super nice and actually KNOWS what they’re doing.
The doctor is the best! Explains every procedure so I know exactly what to expect and makes sure that I’m never in any pain.
I had 10 cavities (YIKES! I know. It’s pretty embarrassing, but w/​e; for the sake of the review I’ll reveal my imperfections :) to fill the other day and Dr. Wu tried to fill them without any anesthetics. He told me to let him know when it hurt, so every time it hurt I let him know, then he figured that I couldn’t take it so asked the assistant to get me the anesthetics. We talked about the anesthetics and he actually let me choose which was definitely new and different for me. I like that I had the choice to opt out of it. And I did because I felt like I could bare the pain, which is very tolerable! I’m glad I opted out because I was able to have lunch with my sister right after so it worked out perfectly.
They also worked things out with my insurance so I get the most out of it without having to pay any expenses out of my pocket :]
I definitely recommend this place!

I came to Nu Smile after having a toothache for days… very phobic about dentists so I am a horrible patient. They were so welcoming, reassuring and nice that I really felt like they cared. Turns out my tooth needed to be extracted by the oral surgeon. He was so patient while I asked a million questions! The front office staff went over all of the insurance coverage and our responsibilities before anything was done… and it worked out to very little out of pocket expense which is really important. They made me so comfortable that I will be going back there to get the little cavities done before they get bad… and my husband is now a patient there too. Great place for people who are nervous about going to the dentist!

I take my kids (ages 9 and 11) here for their dental care. The front desk girl is very good at explaining dental benefits to you. Office is very clean and modern. Met with an orthodontist once and he was very nice. Have met with a few different dentists, some were nice and helpful, others not so much.
They really work with your dental insurance to have you pay as little as possible out of pocket.