Michaels

They’ve got a good selection. But the staff is usually RUDE RUDE RUDE. I have bought things here before and they are not helpful. They put shotty products back on the shelf when people return them. They do have easy parking so I guess they get two stars. Most Michael’s I have been to are pretty good. This one is not. The worse on I’ve ever been to.

Staff was very rude. I had a coupon for 50% off but the lady at the register said it didn’t work on sale items. I said it’s not on sale, but she replied rudely «yeah it is». She didn’t bother trying to scan the coupon. My item was NOT on sale and it seemed as if she was trying to get through the rush so she can go home. My boyfriend bought the same item and used the same coupon and it worked for him. So stupid.

Great place for arts and crafts supplies. It’s a lot of fun to shop here for scrap booking, making cute t-​shirts for friends, and baking supplies. This place also has classes to teach how to make cakes and how to use fondant that I have yet to try. The service here isn’t the best but it works. If the staff was more helpful then I would of given this place a five star rating because I like this store but since the staff is not I lowered the star rating to a four.

This is a great place to purchase arts and crafts items as they have a wide selection ranging from items for scrapbooks, to crayons, to frames. I especially love that during holidays, they sell DIY arts and crafts items at a discounted price.
To save extra money, you can go to their website to print out a coupon, view it on your mobile device, or look in the sales paper.

LAVA THIS PLACEEE!!! I love Michael’s! They have great supplies for your artsy fartsy side! I wish I had more money to spend here! Although some of the things are pricey, but thats where their coupons come in! :D

I went in to purchase a sketchbook and because it was crazy busy I thought it would be easier to just grab what I need and leave. The cashier was understandably aloof from dealing with coupons and customers and only seemed mildly annoyed at manually punching in the PLU from the return receipt taped to the book.
When I got home I realized that I not only did the book contain sharpie scribbles, but pages had been ripped out and the binding was broken on the inside.
I could have avoided this whole fiasco had I just thumbed through the book in the store to check it’s integrity. Still, upon trying to return it, I was accused by the cashier (a different one) of damaging the sketchbook myself. It wasn’t until I asked to see the manager that I was able to make an exchange for a whole product. She was still barely able to hide her skepticism.
I know customers can be difficult sometimes, but as a long time patron of craft stores, I have never seen such a poor display of integrity and decorum.

This place always had nice friendly employees. Today i was purchasing some yarn goods, and as i approached the check out line i saw a black divider and the cashier said to keep going and i said jokingly that i was going to jump the fence. The cashier snapped back that there was someone ahead of me. No smile, no humor. Just a woman, with a name tag reading Rita, cold as ice. I wont be going there anymore…
:(

If only they had the same level of customer service as Joann’s. Management here is completely rude and have no concept of how to treat a loyal customer who shops there multiple times a week.

My other home. I’m always there AND it empties my pockets. I love michaels! I prefer this one to the others

Thank you for giving teachers a 15% discount from their total purchase. It really helps. Got great things already on clearance and also the discount.

I live near here and have been in the store many times. I have never been very impressed with the customer service or the overall arrangement of the store. No one ever seems to know where anything is or be able to answer your questions. There is a lot of «um, let me call so and so to help you with that.» And then «so and so» never appears. (This has happened on at least 5 separate occasions.) However, until today I was never really moved to complain about it.
Today, I went in around noon to see about getting a custom frame for something. I waited for several minutes at the framing counter after pushing the service button before someone decided come over and tell me that «um, she’ll be here in like five or ten minutes.» (Ok? Is it five or ten?) After five minutes I gave up and started browsing the frames. I decided to just buy one off the shelf since it didn’t seem like the framing person would be around any time soon. When I told them at the register that I had been waiting for the custom framing person they responded «oh well she just got here.» (So she wasn’t even in the store when you had me waiting???) There was no apology and no offer to make it right. I bought the standard frame, but it wound up being poorly made and I had to return it that same day (like within 10 minutes of purchasing it).When I returned it the same people were there and had the same indifferent attitude. The whole thing could have been turned around had the cashier said «I’m sorry this didn’t work for you, our custom frame person is in now and would be happy to help you.» I award them one star for not giving me any lip about returning the frame.

Do not pay with a credit card at Michaels. They had a breach similar to Target last Xmas. My girlfriend just bought $ 9 in fancy stickers tonight and go a $ 100 charge from Sunglass Hut by the time we got home. To bad cause they’re a good store with unacceptable ongoing security breaches.

I was here for last minute wedding preparations after the florist across the street botched the job, and Michael’s saved my bacon. The manager immediately asked what I was looking for (materials to pin on the flowers that the florist had not made into boutonierres), found it for me as well as several other things that helped tremendously. Then she helped us with ringing up our coupons which were on our phones not on paper. I don’t ordinarily go to Michael’s: I’m not the crafty type, but I did find a lot of stuff here and the experience was so much easier than I expected that I will pick Michael’s next time over stores that might or might not have what I’m looking for.

There are a few Micahel’s’ stores around the San Jose area but this one is the King. The store is clean, organized and well stocked. Personally, I prefer this store to the Kooser location because they have a wider selection of frames here– I drive further, buts it’s worth it.

I should work here I am here so much. They almost always have what I am looking for and I never get out of the store for less than $ 100. They have lots of coupons on line though and that alone would keep me coming back.
The lines are long, just like EVERY Michaels, but they work them fast and they often call for backup cashiers.
This isn’t even the closest location to me, but its the only one I go to.
Is there a crafters anonymous?

Anyone with even the tiniest bit of creativity needs a Michael’s. I’m so lucky this location is within one mile of my house. I have always been able to find stickers, arts & craft supplies, foam visors, T-​shirts, aprons, baking supplies, gift wrapping supplies, picture frames, spray paint, spray adhesive, and even thank you notes. On my most recent visit, I was looking for artificial flowers to spruce up a «Derby» hat. Michael’s had a good selection of colors & styles. I found exactly what I needed.
Okay, I want to revise my original statement. If you don’t have the teeniest bit of creativity in your body, you SHOULD go to Michael’s. You might feel just a bit overwhelmed with all of the stuff they have, but it is organized and clean. With all that Michael’s offers, you may just find yourself becoming creative. Have fun!

The employees are helpful which is a welcome sight to see compared to other stores where employees just vanish when you need them the most
Even better when you are a guy and not very crafty and need help finding supplies to design things with.
Kudos to the female employee able to walk me through the project I was trying to do and even gave me advice on which brands and colors worked best

I don’t know what the deal is with all these bad reviews. I come to this location at least once a week. I can always find what I am looking for, and when I can’t someone is always available and friendly asking to help me. There are pretty long lines here, but its because there are a lot of people who go. Art supplies, in case you don’t know, can be large or very small. Sometimes a person will have a basket full of different priced beads, which can take a long time to scan.
I only refrain from giving this location the five stars because it is a little messy. However, it has an organized disorder to it. When you figure out where your product is, it is usually in the same place the next time. I think for being in an area that doesn’t have the best reputation this store does very well.

Michaels has a nice parking lot and is located on the corner of Blossom Hill Rd and Snell Ave in a small strip mall. If you have kids in school or are doing some craft project, you will likely need some supplies from this store.
The staff are the friendliest in any store I have visited. If you really need an item and you can’t find it, they won’t just point out the aisle, they will walk you over to the product.
Plus you can find 40% off one item coupons on your smartphone from

What can be better than a great deal, friendly staff and great products. 5 stars
In the past I have had a custom frame put on a wedding picture, received 50% off and picture looks great. Also purchased many school poster boards, supplies for various art and craft projects.

The World According to Noelle
Allergic Girl’s Guide to Life
They have a great selection of supplies for scrapbooking, knitting, painting and floral arrangements. I love the selection of Wilton baking supplies. The customer service is good on the weekday and non-​existent on the weekends. The parking lot is sketchy and sometimes difficult to navigate. I wish the Micheal’s once located near Oakridge was still open.
Noelle’s Notes
Decent craft store.