MegaPath

Worst thing I’ve ever done. Went through an IT company that recommended Megapath services to us. We’ve had Megapath for only 4 days and already regret my decision 100%.
Our lines have constantly gone down. We have been able to receive calls but not dial out. We have not been able to make any calls at all. Our voicemail has locked us out and lost all our messages.
We’ve missed numerous calls and new patients because of it. This was our opening week when we should have been ready to get and Megapath has truly made a HUGE mess of it all. On top of that they have no idea why there is an issue. Everytime we try and correct an issue we get a response saying it will take 2 – 4 days to correct.
My advice to those looking for VOIP services. Do NOT use Megapath.

These other reviewers must be employees. This is the worst provider ever! See other cities reviews of this company — worst this side of Comcast! Who is so bad they changed their name to Infinity; I changed MegaPath’s to MegaDeath as that is what you feel like having to deal with them. Do not believe these other reviewers! See Megapath in San Francisco for example. Friendly Unilocalers don’t let their Unilocaling friends use MegaDeath!

I am an Operations Manager with a small Atlanta investment firm. We move our voice services to MegaPath several months ago and have had a great experience with them. The change-​over went very smoothly because MegaPath was so proactive. Once the transition had been made we had to tweak a couple of the services and the MegaPath Tech Support team were fantastic. Prompt and professional and our issues were resolved very quickly and exactly how we needed them to be. The services offer a ton of options that we didn’t have before and are less expensive than our previous vendor. We will be moving our Hosted Email Exchange services over to them next month. I highly recommend MegaPath!

Our business switched to MegaPath almost a year ago and we are very pleased with the service. The voice quality is very crisp and clear, the Customer Service is top notch and the sales department is very knowledgeable and helpful. We recently added another extension at a separate location over 100 miles away and you wouldn’t even know the employee isn’t in the next room. Also, all we had to do was plug in the phone and it worked perfectly with our current service. Excellent!

Best rates, best customer service!!! First class all the way!!! If they have service in the area my new home, I will definitely be using them! Great job MegaPath!!!

When our company relocated, it was time for a change. We had another phone company, that we were not happy with. Phone calls that were dropped often, and customers saying that they couldn’t hear us. We used a broker to find us the best fit for our growing company. Megapath was highly recommended. I worked with all the different departments from beginning to end, and all departments worked well at getting the job down. A couple bumpy starts, but with moves, it’s always expected. They did stay on top of our issues and always followed through. When I have had to address tech support, they have been 100% on point. From training, on how to use the features on the new phones, to the different services that would enhance our business. They are Terrific.
A little higher than what we were originally paying with our other company, but like they say, «You get what you pay for» And Megapath has been worth the money.
Again, Thank you to all the Megapath employee’s that I worked with, and for smoothing out the bumps in the beginning. I would recommend Megapath to anyone needing new service.
Patty R.

After dealing with countless number of phone companies, cable companies and other typical internet service providers, it was unbelievable how many wouldn’t offer service for my business or charge me an arm and a leg for something Megapath was willing to do for less. While still on the expensive side comparing to home offerings, it was still by far the cheapest for dedicated speed and IP. The sales worked diligently to ensure that I had submitted items on time so that I can get my service started by the time my store opened. They sent techs early and helped me get setup. Wired where I wanted to and explained how to setup my settings. The tech stayed until I was satisfied everything was tested throughly and working.
Only issues arose when the phone company who helps setup the connection couldn’t find my address and delayed the install. (not megapath fault). Megapath area of improvement would be to notify if they are coming earlier than their scheduled time. I needed a second install tech follow up to setup everything appropriately as I was unavailable when they came early by a day.
Other than that customer service has been great and follow ups have been great. Rocky start but smooth finish.
Thanks! I have recommended their service to other businesses where internet has not been available to my peers!

I replaced my 3 lines at 8×8 with 3 lines at Megapath. The voice quality at Megapath seems a bit better, but it was the price that primarily got me to move. I was with 8×8 for over 4 years, and while various VOIP vendors kept suggesting they had better service/​pricing, it was never enough to go through the hassle of a switch… until Megapath showed me their pricing. I am paying 70% less with Megapath, for essentially the same services as 8×8. The migration was painless, I ported one public phone number and had no issues. The web portal of Megapath could use some improvement, but everything you need is there, it is just not as intuitive as I would like.
Included in my price, was the lease of 3 phones, and even with that, they were still 30% less than 8×8.
I would definitely recommend Megapath.
The only reason for not giving them 5 stars was the portal interface. But that can be fixed and I don’t anticipate spending a lot of time using it.