Matrix Absence Management

This place is a total farce! They jerk everyone around from the providers to claimants. I have dealt with them from the provider side and they are completely inept. «Oh we don’t have any bills from your company, we didn’t get the fax» Well I’m calling bull shit! I have the fax confirmation you morons!

This company is worthless. My organization currently uses Matrix to handle its absence management, however, I am hoping that will not be the case much longer. After filling out the required online forms, matrix never notified me of anything regarding my claim… until my company stopped paying me because Matrix told them I was on leave… even when I wasn’t. At which point, when I tried to contact them, they were unresponsive. I am still waiting to hear back from them now.

Worst company ever! They lost maternity paperwork and wasted my time/doctor’s office sending paperwork back and forth.
Not sure how they manage to stay in business!

This is the worst absence management company that I have worked with. My company uses them to manage paternity leaves. The people there are similar not smart. For example the agent that was assigned to my case, her name is Monica. She rarely replies my emails (she did return my calls though). She messed up the calculations of my leave dates and I had to call her back to correct. She didn’t seem to understand the FMLA rules right off the bat. All she seems to do is to plug in the dates I requested into her «system», and she tells me if it’s ok or not. When the dates are not lined up with what I’ve requested, she didn’t know why. She had to put me on hold all the time to check with others in order to provide me with explanation to things. If it’s like this, I’m not sure what value this company provides. We can just do this online with a website and replace the people right?
Her attitude was not very helpful and enthusiastic either, it always sounded like my case is a lot of trouble to her, and she never being anywhere near proactive in helping me to process my leave. After all, I’m not supposed to spend so much time on the phone with them because I’m on a paternity leave — I got a baby to take care of!
I’m not sure if it was just the person I got assigned to is bad or it’s the company in general. But they should really monitor the quality of the calls and other correspondences. This is not a single occurrence. I would highly urge everyone to stay away from this company and use others.