Maserati of Stevens Creek

Dropped the car this morning for service because a service engine light turned on. Promised to be ready by 6pm as I needed the car the following day. Received no call from Mr. Justin Gray, the service advisor, to provide an update or status. Called at 6:20 pm the service dept phone number that appears on the Maserati work paper I was given. Number actually goes to Mercedes next door. After talking to 3 departments they finally transfer me to Maserati. No one picks up. Googled and called the Maserati direct dealership number. Great interface: for sales press 1, for parts press 2, for any other topic press 3. I pressed 3 and it brings you back to main menu. Loved it !!! So pressed 1 assuming at least a sales guy picks up. He did. Best he could tell me was that service dept was now closed so they will need to call me in the morning.
I ll leave people make their own judgement.

Great inventory and location

I was looking for a new car as the lease on my Acura TL was coming to an end. I took an afternoon to hit up a few different dealers on Stevens Creek. I test drove a 2015 Ghibli on a Saturday and went home to sleep on it. Unfortunately, the car sold Sunday morning. However, they told me to come in and we could try to work something out so I did. They weren’t able to match the same price as on the other one, but they came pretty close and actually got me one in a preferred color with more options. They also bought out my leased Acura early and made that whole process very easy. The showroom is very clean and well laid out. The team there was friendly, accommodating, and helpful. They obviously are sales people, but didn’t feel any high pressure tactics were used throughout the process.
Special thanks goes to Daniel Waisbein. He was the sales person that helped me with everything. He took me out on two test drives, worked with me on the price, and got all my questions answered. He also followed up a week later to make sure everything was going well with car. When I told him about a couple minor issues, he made it a point to speak with the service department and get them resolved. He was genuine and someone I could trust to give me a fair deal. If you are in the market for a Maserati, go see Dan at Maserati of Stevens Creek!

I had a great experience at Maserati of Stevens Creek.
They were able to order the exact Maserati I wanted, exterior color, interior, all the features. It’s perfect!
Derek Fletcher took care of everything from start to finish, gave me a great deal and was so helpful.
When I picked up my vehicle, I happened to see a Bentley that they had just taken on trade in and bought that for my husband.
I killed two birds with one stone at Maserati of Stevens Creek!
Ask for Derek, He’s so knowledgeable and he’ll treat you right.

Went here to just check out cars. The show room was still closed because we had some time to kill and seeing that the surrounding areas were full of dealerships, so we decided to go to Maserati.
They had some really nice cars here but to me there was really no variety. Although, I always thought the front of the cars looked better than the back. Maybe it’s just because of the models outside that I saw.

While my children may be a bit upset because I spent a good chunk their college fund on my new Maserati Granturismo MC convertible, I couldn’t be happier. The Stevens Creek dealership is not my closest Maserati shop, but it is clearly the best. The store was immaculate, they had the most cars to choose from, and most importantly, I was treated with the utmost respect. Walter literally spent seven hours with my son and me, educating us about these gorgeous cars. Lots of passion for and pride in the Maserati brand. I’ve driven BMW most of my adult life and appreciated the depth of knowledge Walter possessed as he let me come to my own conclusions about what car was right for me. I spent a lot more than I planned to spend, but feel like I got a fair deal on a car that is as much of a work of art as it is fun to drive. The only reason I may not recommend Maserati of Stevens Creek to everyone is that I love the fact that my car is more unique than most. I’d hate for these cars to get too popular here in the Valley. With that said, if you already know you want a Maserati, check these guys out. You won’t regret it. Both Walter and Yury were a pleasure to work with.

Recently purchased a car from Robert at Maserati of Stevens Creek and the whole process was amazing. Robert even came in on his day off to complete the purchase. If you’re even in need of a nice new car, go see Robert and he’ll take care of you.

Thank you Justin! The service team was there to help when the sales personnel were busy. Great team work guys!

Fast friendly sales team was accommodating with showing me the new Maserati Ghibli car. Enjoyed meeting Yury a very laid back guy not pushy and willing to work a deal on a new car or lease. They do have a lot of construction going on and next door to the Mercedes dealership it is tough finding parking. But otherwise a great customer experience learning about Maserati. Definitely nicer to me than Mercedes, BMW and Audi dealers in the area.

This is the best Maserati dealership in the Bay Area. Staff are extremely knowledgable and accommodating. A salesmen named Yuri patiently walk me through the car I was interested, answered my questions and tracked down the extract car I wanted in his inventory. And their general manager, Gretchen, stayed late so I could test drive one more car before making my decision. You honestly wouldn’t expect the staff of such a luxurious brand to be so nice but they really are. I would recommend Smythe Maserati 100%!!!

So my fiancé and I are thinking of getting another car. So we’ve been shopping around. Yesterday my fiancé went in around 2pm to test drive the GTmc, to get a field for it. I had to work so I wasn’t able to go so I told him to go without me. Anyways the original person that was helping him wasn’t available. So it was a younger gentlemen that helped him, (he believes his name was Eugene). Eugene was friendly and helpful. It was after they test drove the car that made my fiancé upset.
After talking to the original person that was helping him when they got done test driving the car, some other sales person came up to my fiancé and starting questioning him whether he was serous about getting the car and if he can afford it. Now I know he wasn’t dressed in anything fancy or sharp, but that doesn’t mean he can’t afford to the buy the car. You don’t know what he does for a living or what I do. And how much we make a year. Whoever that second sales person is you disgust me! Shame on you for judging someone based on how they were dressed.
I myself have been discriminated against, because I’m mixed race, so I know how it feels. We will continue car shopping, and if he likes the GtMc. We will go somewhere else to buy it. Even if we have to go somewhere outside of here, and have to drive far to get it. But we won’t be going there.

This place is quite new but everyone I encountered inside was awesome!
Saw an ad for a deal on the Ghibli which piqued my interest so I went in one day after work to be greeted by Miguel but did not take a test drive that day.
Then was referred to Walter when Miguel was unavailable the second time I was there for the test drive and Walter is great. He not only described the function of the car in great detail but also showed his love for the brand and told lots of great stories about the car and the brand. I have also spoke with Nick who works at the shop in the back and he was also very helpful with more technical details
During the following week, I went for another test drive and they were totally cool with it and weren’t too pushy comparing to other dealers that I have encountered on the same road.
They treat customer with respect and were extremely helpful with current promotions and deals going on. I did not end up buying a Maserati because of other reasons but I would highly recommend going to see Miguel & Walter to learn and buy your dream car!

The car buying experience was enjoyable and reasonably stress free. The sales manager, Dave Christianson was knowledgable, friendly and helpful. I would recommend this dealership for either browsing or buying. The financial dept. was efficient and helpful as well.

Highly recommend Walter R! We did not purchase our car originally from Stevens Creek Smthye Maserati, but will definitely bring our car in for service. Walter was a caring professional when I needed help while traveling out of town. If the service is this fantastic after the sale, I can’t imagine how great the experience would be picking out your new Maserati. Thank you Walter.

I took my car there today for wheel repair and they provided me an excellent service !
THX David !

While we didn’t purchase a Maserati — during our search for a new luxury car we spent quite a bit of time considering Maseratis. We spent a lot of time with David at Stevens creek.
He was patient, professional and knows Maseratis and also offered us a fantastic price. Plus he is just a great overall car guy!
Highly recommended.

Unfortunately for me, my experience at this new Maserati has not been pleasant. I was excited about a new dealership/​service Maserati opening in SJ. I have plenty of positive experience with Redwood City and SF but they are not too close to me!
You will notice 2 things when you call this new service dealership: 1. You will ALWAYS get a voicemail even when trying to book a simple appointment. 2. No one ever calls you back. Really frustrating.
I hope things get better here…

I wish you were able to give negative stars. I am extremely disappointed in the lack of customer service responsiveness. I left four messages in four consecutive days for a security issue happening on my 2009 QP with zero call returns. I spoke with the receptionist who said she would personally deliver the message to Jake and Justin, the service managers. It’s now been two weeks and have not had a call returned. I decided to go to the Redwood City dealer to handle the issue who were responsive and fixed the problem in less than a day. It was exciting to hear that a dealer was opening in San Jose. Hopefully they can get their act together someday.