Mail Stop

Came here to ship a box to China through DHL and pleasantly surprised how nice the guy who was helping me out. He helped me consolidated my box so it didn’t cost me a fortune to ship with the box I used. Will definitely come back the next time I need to ship dhl again.

Rajeev was so helpful with notarizing a bunch of docs. for me and my wife. He was really efficient and made it fast and painless. And we bought a nice purse for wifey too!

Just got two documents notarized. Painless and quick. Love coming here. Very friendly, quick and easy service.

Had an amazing experience today at Mail Stop. I was in need of notary services, the owner Rajeev made the process very easy. He is a very helpful guy, I will be returning to this place surely. Highly recommend!

So glad we found this place. The notary is very organized and knowledgeable and made the task very easy for us — I had to attests a special power of attorney for India. He also clarified our doubts if we had to apostiled it. He even arranged for witness signature. Went out of his way to make it quick n simple. He will be my go to notary from now on. Highly recommend

Owner was so incredibly rude, he was condescending and talk to me like a child if you you’re going to be a business owner you need to start acting like one and treat people with respect

Although the wait was long, it was worth it. Raj took care of me, wrapped and labeled my package for shipping and it arrived safe and unharmed.

I had a pleasant experience getting documents notarized for my passport renewal. Owner was very friendly and got my work done quickly. Plus got my UPS shipping done as well.

Great customer service and super convenient location!

The owner of the shop really cares for his customers. He had the time to explain and go though all my different options to send out some items I needed to get out in the fastest most efficient way possible.

Great service and very nice people, they take their time to help u get the best deals. Definitely coming back.

I went in today to pick up an empty FedEx box so I could mail clothes to a friend in Utah. I have been a customer here before, and told the guy that I just need a box, and would return shortly to mail it. He was irritated and said that its the holidays now and people are just coming in to get boxes. I said, «I’m asking for a FedEx box, it doesn’t cost you anything. And I’ve been here before, I will come back to mail it.»
He started to go in the back to find a box and said they only have Fedex envelopes (I didn’t know if that was true or not, but let’s give him the benefit of the doubt that it was true).
He tried to convince to buy a regular brown box for $ 5-​ish. I told him that I’ve been to other Mail Stops too, and they have given me Fedex boxes (I’m mailing this via FedEx, so I would like a FedEx box! What is wrong with that?). He said, «Well you should go there now, then!» So I left.
Who says that to a customer?! THAT’S BAD CUSTOMER SERVICE.
I will NEVER give them my business ever again. I went to the post office a few blocks away instead.
Don’t waste your time here!!!

Not only was there bad customer service, the guy was on a personal call and made me wait a real long time while he finished his call and when he did help me, he entered the zip code wrong so my package was sent and returned to me. I assume places like this have a huge mark up on postage so I’m angry that I paid a lot for nothing.

The new owner Raj has really revamped the place. Services are highly efficient and professional! Highly recommended!

Great service and now you can ship USPS priority boxes from here. saved a huge amount of time and money.

Great place for notary services. Very friendly, thorough and professional! I would highly recommend.

I was trying to ship my dad’s accordion to Salt Lake Ut. and was having no luck.
The first two places I went to had no boxes large enough, the Packaging Store one of the places recommended went out of business, and all the places I tried calling either didn’t have a box large enough or didn’t answer the phone.
I finally decided to just go to Home Depot and buy the box myself. Guess what? The largest box they have was 20×20×20 which still isn’t big enough. I needed something on the order of 25×25×20.
I went back to the internet and once again started calling places and came across Mail Stop.
I was immediately impressed with how Raj – the new owner – was taking the time to ask about exact dimensions, weight, and explaining about shipping options, etc. After a short while on the phone I was sure he could help me (he had the box!)
When I got there, Raj and the nice lady working the front desk were very friendly and talked to me about this instrument. When they learned it belonged to my father that passed away a few years ago, they took extra good care with the packaging.
Raj did everything for me, wrapped the accordion in bubble wrap, taped that. Then boxed the wrapped accordion in packing peanuts with special styrofoam blocks to prevent the accordion from moving.
Raj took a long time getting the packaging as good as it could possibly be.
If you need help with your packaging, this is the place.

My first impression was eyes bugging out of the lady’s head at the boxes I wanted to ship.
I needed to ship something using DHL to a different country using the recipient’s account number. The woman told me that she was not able to do that. I would have to go to Fremont. I called DHL corporate to see if it was something that is normal the woman on the phone seemed as shocked as I was that this employee would not help me.
I then asked if I could leave some FedEx packages with her. I asked for a cart since most places have them. She rummaged in back but seemed annoyed. I told her «no problem I didn’t want to be any trouble» and left.
I felt like customer service was not important at all.

Only went here once, never had the chance to encounter this popular James fellow but did encounter a lady (his wife?)
Came off a little rude and as if she was doing the customers a favor. Hire someone to run the business if you lack customer service skills

UPDATE: Sonia continues to be a real joy to work with. I have been more than pleased with the customer service I have received. I am so happy that this New Year has brought a fresh new spirit to her business.