LOFT

Not a friendly customer service I was in line to purchase for at least 7 Minutes one person was helping a customer, there were three other employees were talking to each other and totally ignoring me in line! Finally the same cashier who was helping the customer ask me if I have a question!!? i would blame the manager if she was there! Why not a friendly place? No smiles no hello???
This was Monday, May, 11,

Received a sweater from here from my husband as a «I’m so sorry, I shouldn’t have pissed you off gift» and I loved it. Kudos for him for putting in the effort to find me a short boyfriend cardigan in a slightly lighter than charcoal grey. The color is very hard to find since majority of cardigans/​sweaters came in a soft grey or a really dark charcoal grey. I really dont know the exactly color name so I’m just going to refer to it as a soft charcoal grey.
Most of my sweaters are from ann taylor, ann taylor loft and club monaco and the reason being is that they are usually made out of a softer material and it doesn’t give me a hive breakout. My skin is super sensitive so certain material will give me a rash (in minor cases) or hardcore hive break out (worse case scenario) so I’m always careful when choosing the material.
The fabric is super soft and the length is perfect. Sometimes being short and petite comes in handy, but other times it makes finding clothes so difficult. I think this is another reason why I adore loft and ann taylor so much because their petite sizing actually fits!
I’ve worn the sweater about 5+ times meaning it went through the washing machine 5 times and I’m not the type to adjust my washing machine setting to all kinds of clothing although I should, but the material hasn’t worn out. Judging from my previous apparel pieces from here the sweater should last me about 2 – 3 years and best of all my husband said it only costs him $ 28 bucks after tax. Apparently he got it on sale with some sort of promotion or sale thing. You know guys they cant never remember anything… comes in one ears and out the other! That’s why he even had to even buy me a forgiveness gift to begin with. I guess if you dont want to spend money on your honey then just pay attention to her when you’re having a conversation, although I wouldn’t mind getting a sweater here and there.

We were there right at opening time on a Sunday, and it took them 5 minutes after open to actually come to the front and unlock the doors.
The layout of the store doesn’t make much sense to me. However, I do love that their petites section is bigger than the one in Oakridge. Their fitting room was clean, but crowded!
I don’t shop here often– it is a bit pricey if there isn’t a sale going on.

Not impressed with this location. I get an attitude everytime, I come here with my dog. At least the Stanford location I get treated well.

Really like the store, even though it’s for someone slightly older than me. The clothes are high quality and they always keep me coming back for more! Even though i only buy maybe one or two things, sometimes none at all, each visit, the cute scarves and jewelry always make me give the store a few moments of my day.

Back when I didn’t work in the scrubbiest area of silicon valley I used to buy my office wardrobe here. The colors, the fittings, the A-​lines, oh my.
Keep it classy but make it fresh.
I mostly ordered from their online store but it is so easy to make returns at the store there is no issue.
Love it.

I love the clothing line from LOFT. It is affordable, chic and comfortable.
But Loft do you really have to charge your customer for a paper bag!!! It’s not much but still it was weird to be asked if I want to pay for a bag whereas I was not charged anywhere else.
And sales ladies/​men: If you hate your job don’t make it too obvious and don’t show your arrogant behavior to paying customers.
I rather just order my clothes online. I might have to wait couple of days for my clothes to arrive but at least I know that nobody ever tried on the clothes I am purchasing, I never have to wait in line again and I don’t have to deal with arrogant sales ppl. who hate to be in this type of business. It’s sad to see how many ppl. actually hate their job!

Here, you can find stylish work and casual clothes for the 30-​ish crowd. This store has a bigger selection of petite clothing and I’m more likely to find my sizes here than the one at Valley Fair so I enjoy shopping here. Layout is spacious so easy to walk around and the staff are much more friendlier and helpful than their other stores.

Love this store. The associates/​cashiers are fairly slow and I don’t know why… but the quality of clothing and styles are great for the younger professional crowd. Some of their items ex: shoes and jewelry are pricier than I think they should be but the styles are great.

Pre-​ordered items to be shipped to the Arden Sacramento store and they got my order in wrong– all of it, from the color down to the size! Ridicuous! So I drove to see them in person since all of them seem to be retards over the phone-​Snobby sales ladies. I’ve gone and left twice and none of them bothered to say hello. Soooo bad for customer service report ladies. FAIL!!!
Sacramento Loft’s people are waaay nicer and genuine when it comes to Customer care. To the Santana Row crew-​Come visit Arden or Roseville stores and maybe you can learn a thing or two…

Are they located in a great shopping area? Yes.
Do they have a petites section? Yes.
Are the associates friendly and helpful? Yes.
Are they open on Easter? YES!
After a failed attempt to visit Valley Fair this past Sunday (I forgot the mall was closed on Easter), I decided to go across the street to Santana Row. Luckily, most of the stores were open and I was able to take advantage of the LOFT’s last day of 40% off everything! They even have a separate sale area for petite merchandise!

I knew I entered the professional workforce when I started shopping at Ann Taylor! Then I discovered the Loft which is even better since it is cheaper with some more casual options. When I was in my early 20s I thought to myself, «I would never shop in the same place as my friends mothers», but when I first walked in at the age of 24 I was surprised with how trendy the Loft can be.
Now I am in my early 30s, and I shop here on a regular basis. It still feels trendy and sexy without feeling inappropriate. I love this Loft location since I can grab lunch, go to the gym and maybe do a little bit more shopping. Also, this location has a larger petite section than the Valley Faire location. The store is always clean and everything is always in order including the clearance section and the dressing rooms.
There is always some sort of deal going on and their clearance section has always been filled with clothing that is still appropriate for the current weather.

Well, I am very surprised at the customer service at this location — or should I say lack there of. Being Santana Row and the name behind the brand of Ann Taylor –all I can say is Tsk tsk.
So I got this promo card from Ann Taylor Loft to use $ 20 off any purchase of at least $ 20+. I made sure I read the fine print, b/​c I am aware that sometimes you can’t use it in conjunction with other sales/​promos. But this card didn’t specify, score! Must be because I’ve shopped here so frequently they wanted to reward me!
So I went down to Santana Row this afternoon to do some shopping. I was greeted by Salesman Calvin and he later rung me up. I picked out a few items and went to the register. This is the second time I’ve been at this location and I had to wait for a store associate, they don’t keep an eye out for customers ready and willing to pay. I went up to Calvin and asked for him to ring me up.
So he rings me up and I hand him my promo card and the conversation proceeds as follow:
C: You can’t use this
Me: Why not?
C: You didn’t hit the minimum purchase requirement.
Me: Yes i did, this card only says spend at least $ 20.
C: You can’t use this in conjunction with sale items
Me: The promo card doesn’t specify that. I read the fine print
[Calvin proceeds to read the fine print for 5 minutes — granted there was only 4 lines of fine print, mainly specifying the dates this promo was valid for].
C: I’ve never seen this promo card before.
Me: Well, you guys mailed it to me. Obviously I shop here so much that you guys rewarded me with it.
C: Usually these you can’t combine with other sales and theres a minimum purchase requirement
[Calvin is flipping thru the manager book for who knows what — to make sure I didn’t make up this promo card? ]
Me: I am aware of that, but this promo card doesn’t have any of that
C: You understand that if I honor this, this isnt a valid contract, if we went to court
Me: (ARE YOU SERIOUS?!) Listen Sir, I went to law school and I know what a valid contract is. Your company sent me the promo card without the specifications that you are claiming. If you want to have those specifications, then you need to have them printed. Otherwise you are just misrepresenting to your customers.
[minutes pass, which feel like an eternity…]
C: I’ll honor it this time, but I can’t do it in the future
Me: Don’t worry, there won’t be a next time, not shopping at this location ever again.
I can’t believe he made such a big deal over $ 20, I mean I still purchased items! Your company sent me the promo card to shop more! Never will I be returning to this location. Employee Calvin was so hostile and not the example of customer service. And to top it off, Santana Row — I expect much more out of you!

I was planning to exchange an item that i bought online. But the associate convinced me to keep the shorts and get leggings. Finally found a place that has leggings that fit me proportionally and it’s not cropped.

My friends say i’m «Ms. Positive» and it takes so much to make me upset. I’m not at all a hater.
But i have to say the store manager of this particular Ann Taylor Loft is the most unprofessional and incompetent b**ch!
Some of the staff are rude but some are nice.
Over all, it’s just not a pleasant place to shop and spend your hard earned money at!
I will never ever shop at this location ever again!
Ann Taylor and Loft’s customer service actually suck compared to its competitiors.
Forever 21 eventhough it’s a cheap ass place to shop has way better customer service than Ann Taylor and Loft combined!
Sad but true.

WOW! I love this place. I thought it was a «mommies only» type store, but its actually pretty fresh! I bought some clothes here today for work and by the looks of the material and the length… they are actually pretty nice! I found my new favorite store to shop at… well, when I feel like being conservative.

One word sums up Ann Taylor Loft… PANTS. If there is one item you buy at this store, make it a new pair of pants. I have several pairs of pants (white jean, wool, cord, you name it) specifically for work that I’ve bought from Ann Taylor, and I have never been disappointed. They seem to last forever and never wear through the material, the seams never come undone and their fabric is sturdy.
Skip the stuff in front and take yourself back to the SALE RACKS, & get busy. You’re going to be spending a while there…

Unlike its sister store Ann Taylor, Ann Taylor Loft is a little more business-​casual/​casual and I love it for that reason. Between these two stores, I am covered for work week and weekend wardrobe.
This store always carries a great selection (more so in the regular than petite section, though). There is a petite section, and that is what keeps me coming back.
The staff is always friendly and ready to help. I am definitely a fan.

I had to stop by since in the area and OMG they had the cutest shorts! I ended up having to buy two and some super adorable tanks tops! I can never get out of there without buying something. Luckily tanks were two for $ 25.00. Also girls are always super helpful as well and they have a really big selection of clothes and sizes. Online is pretty nice as well if you want to see if they have more colors. I’m also a sucker for their summer dresses!

I love this store. I always find something I like here. I always thought of Ann Taylor as clothing for old ladies. No offense to the older ladies, but ya’ll know what I’m saying right? So first of all, I love the fashions here. Some of the items aren’t really my style of course, but they carry a great selection of items from simple & classic to fun & trendy. They also have a small selection of accessories & shoes. Check out their sale racks too, they always have a good selection of items there as well at great prices.
The main thing I like about this store is their service. I’ve found that the employees here are always friendly, unlike their sister store just a couple blocks away at Valley Fair Shopping Center. I did NOT like the vibe there. The employees at the Santana Row location are happy to answer questions, help with sizing, check back stock & basically do whatever it takes to make one happy. Although they didn’t have the items I really wanted in stock (my last time there) they tried really hard to make me happy.
I had to compliment the manager on duty on the job they are doing at this location because my visits to this store have been consistently positive experiences.