Lisa Kit-Yi Ko, O.D.

I’ve been seeing Dr. Ko for most of my life and she’s a great optometrist! One of the staff members — a blonde woman whose name I don’t remember — has always been really rude, sarcastic, and condescending, though. Not sure why she has such a grouchy attitude. I’d try to avoid her. This doesn’t apply to the rest of the staff. The other ladies are very friendly and professional.

This rating is about an initial call to make an appointment (not the optometrists themselves).
My friend just called to try to get an appointment and had a less than desirable experience. The receptionist (or whomever was on the phone with her) sounded disinterested, keeping my friend unattended for long minutes. I recommend placing the caller on hold so we do not hear the leisurely chatting and giggling in the background.
At the same time, I called another optometry place (rated higher with same number of ratings) and was able to get her scheduled quickly and pleasantly.
Please be more pleasant to potential customers. Thank you.

They are great! Although I only went to get a pair of glasses fixed. They were very nice and took care of me right away. Would definitely recommend this place to my friends.

My 4 eyed family and I have been coming here for years! Dr. Ko is really nice and friendly. She introduced me to the Clear Care line of contact solution (with the hydrogen peroxide) a few years ago, and it has made a huge difference in the cleanliness and feeling of my contacts. Her office is nice and clean and staff is great as well!

Lisa Ko has been seeing our family since 1997. The exam service is concise and she is happy to say when there is no vision change or need for lens correction. We feel like we are in good hands as she checks our vision and looks for any symptoms that would need treatment. Dr. Ko is also happy to give a prescription for you to take home for your records or later use.
PS Colleen is friendly and fun at the front.

Without question, Dr. Ko and her staff are on another level for customer care and service. In the age of big box stores who’s main objective is profit over quality, Blossom Family Optometry is the place for your family’s vision care!

Always a pleasure going in and getting my vision checked. Also bought glasses from them, good service and the Doctor is very nice.

Always come back to Family Vision Center. Dr. Ko and company are good folks!!! Always welcoming and helpful. I come back every time I renew me prescription!!!

For the most part this place is pretty good. I went in and got my eye exam, found some frames I liked, and everything went well. The only CON I would say is because I had inquired about some Rec Specs (recreational safety glasses)… The receptionist showed me some pairs they had and I had mentioned some from another company I saw online. She told me that they could order them and bring them in for a fitting but she never did. A month later I called back to see if she had received them yet and she never ordered them. She then said she would order them and call me back but never did…
The eye doc was good, but the follow through with the receptionist I found lacking a bit. Still, the place was pretty good… The rec specs weren’t something I really needed right then, but something I wanted to look into getting. Had they been necessary and the receptionist failed with her follow up, I would have given the review fewer stars.

I take my family to Dr. Ko’s every year for all of our eye work. The staff is always courteous and professional and they have the coolest frames. They have earned my loyalty.

Just want to give a shout out to Dr. Ko and her staff.
I have been a client for the past 10 years. She’s always friendly and responsive to my questions. I feel that she really cares about helping me manage my vision loss.
As for the her staff, they’re awesome. Since I can’t see well, tI rely on them with frame selection. It’s a success every time as I get compliments on how well the glasses looks on me from family and co-​workers.
I stick with Dr. Ko and her team all these years of their TIP (Take It personally) attitude. You can’t get that from a boxed store!

What a great lively clinic… This was my second visit to this vision Center and yet another wonderful experience. I’ve now referred 4 families to this place and have heard great words from all. The staff is very friendly and helpful and the Dr. is very patient and thorough!

Not sure if A-​OK describes my experience– the 2-​star definition of «meh– I’ve had better» fits but 2 stars seems drastic. I’d say this office is just ok.
This was my first time here, chosen because they accept my insurance and had good Unilocal reviews, but the place didn’t seem necessarily clean and tidy, the people were nice but not ultra professional (examples, exam interrupted 2x, workers callign to one another across the office however small) and what got me to write the review is that in all the years I’ve been wearing contacts, never were my eyelids turned inside out. It was just odd at the time, but now, a day later, they hurt!
I was thikning I’d quietly try another place or just going back to my old place in the City, but this annoying pain is the last straw and spurred me to write a review.
Dr. Ko and everyone there was nice, just not the caliber of service I am used to getting. That sounds snobby but I’m not sure how else to say it.

My whole family loves Family Vision Center. They carry a wide variety of frames in many colors which was what brought me in originally. I was really happy with my previous optometrist but could never find frames that I liked in her office. The staff at Family Vision Center is also very helpful when it comes to helping me find frames which suit my face. I received so many compliments on one purple pair that I started carrying business cards to hand out when asked where I got my glasses!

Been here for couple of years now and for a once I want to try someone else but at the end I go back to Dr Ko and her staff. Just went there last week for my updated checkup and am glad I choose to stay. Great friendly staff, very professional, clean, neat, no waiting and they are just Awesome. Love you guys and thank you for helping me.

I am VERY impressed by this little optometry stop! I am still a newbie to glasses, only 3 years. But this Dr was the tops. Dr. Ko is knowledgeable, friendly, curtious, and has a GREAT way of explaining your vision. Very patient, very kind, and very thourough. The parking was easy but GO IN THE BACK DOOR not around to the front. The gals in the office are very friendly and helpful. The glasses selection was pretty good and the overall environment was comfortable and inviting. No waiting, easy to fill out forms, and it was obvious Dr. Ko has many return clients. I am so happy to have found Dr. Ko’s office and am SUPER happy to write this review! Yes, she is a VSP doc.

My glasses are ready — no more foggy vision! Dr. Ko is so wonderful and I will be going back to her for my annual check-​up. She is so thorough and explains exactly what is going on with your vision. In my case, I am showing early stages of gloucoma and need consistent follow-​ups. So happy that I finally found an optometrist in the bay area that I can trust my one and only set of eyes to since my move from Sacramento and I’ve been to a couple of others including Kaiser.

Pros:
Very knowledgeable Dr.
Full Courteous Staff
Patience. She spends her time explaining stuff
Comfortable Environment
Decent Selection of Frames
Easy Parking
Cons:
None

Family Vision Center is the best! I live in the East Bay, but spend the majority of my time in San Jose. Because of this, I do a lot of my errands and appointments in that area. When it came time to getting my eyes checked, many of my friends referred me to Dr. Ko. I’m so glad that they did!
I’ve been to a few different optometrists, but I always felt rushed during the exams and pressured into buying expensive frames with a bunch of options I didn’t need. My experience at Family Vision Center was nothing like this. Dr. Ko was very friendly and took the time to answer all my questions. She genuinely seemed to care about the health of my eyes and gave me a lot of tips on how to take better care of them. After the exam, the staff were extremely helpful in explaining my insurance coverage and helping me choose new glasses. They have a huge selection of frames! I can be very picky at times, but the staff were able to help me choose a frame that fit my facial shape, looked very modern, and was priced within my insurance coverage. I had such a positive experience with Dr. Ko and her staff that I’ve recommended all my family and friends to her as well!

Dr. Ko is Awesome! She runs her own optometry practice in a strip mall on the corner of Blossom Hill and Snell and is a kind, wonderful, and thorough eye doctor.
Her staff is extremely friendly, helpful, and witty. We have been going to her for 2 years now and have received nothing but the best service. My husband has a slightly abnormal optic nerve and she always takes the extra time to thoroughly examine it.
And she takes evening appointments!