Lima Family Mortuaries

I thought the people at Lima Family Mortuaries were 100% professional and very sympathetic to the family and its varying questions. They made a huge effort to know the family’s names so that when we were asking questions or coming back the next day they knew who we all were and our relation to the deceased. The setting for the pre evening viewing and actual service the next morning was beautiful. The instructions and guidence to get to the cemetery and throughout the funeral, was fantastic. Every staff member seemed to help us every step of the way.

The customer service was received was outstanding. Everyone was very respectful and courteous and attentive to what our family needed. We always felt helped with their staff. They allowed us to play our own music, which was really nice. We had the biggest room they had there and there’s an additional space on the far left corner for the family to sit. They also have a private bathroom there for guests and family. A lot of parking available and street parking is also available.

Worst service ever ! Un prepared and rude !!! Totally unprofessional !!! Tried to turn family against family !!!

Had such a horrible experience with them that I had my father’s body moved to Spangler Mortuary in Sunnyvale.
My father passed away on a Sunday and was transferred to them. When I called them up to talk to them about the financial aspects of things, I called and gave an answering service my number. A lady called me back in about 30 min to talk to me. This is where it all went downhill! When she started explaining the prices, I interrupted her DURING A PAUSE to ask a question about the «alternative container» she spoke of. At this point I was told (and not in a polite manner) that I should not ask questions until she went over everything. Throughout the conversation, she wasn’t very polite or understanding. I then asked about some pricing questions for an observation cremation and was told that she couldn’t tell me the prices over the phone and that I would have to go in person to get these costs. There were multiple things I asked about for which I didn’t get straight forward answers. BTW, Spangler mortuary gave me a printed list of the cost of each item so there were no hidden costs what so ever!
Now, I am East Indian and when I asked about an Indian ceremony (where our priest does some prayers above the body and sometimes has a small fire pit they bring with them over which they do prayers) she said she didn’t think you could do things like that and she didn’t know anything about that. Spangler knew exactly what I was talking about and set it up so that the priest could do the necessary prayers. They even had soft Indian music playing in the background — something I hadn’t thought about .
Anyway, in the end I decided to have my father’s body transferred to Spangler Mortuary in Sunnyvale. So I called Lima back to let them know this. I understood that i would have to pay for the fact that they would have stored my dad’s body for about 18 hours and the fact that they picked him up from the hospital. I was VERY RUDELY told that it was going to be ~$ 600 dollars and they would have to pick up the body from Oak Hill because that was where he was stored. Now, you can let people know in a polite manner that due to the fact that the remains were stored at their site, there would be a nominal fee but she was just downright rude about the whole situation.
Now, someone from Lima Family Mortuaries called me the next day and she was polite and very apologetic about the situation but by then it was too late. I had my dad’s body transferred.
What was more irritating was that the lady on the phone told me that if I was lucky I would be able to get my father cremated in 3 business days due to paperwork. Spangler Mortuary was able to get paperwork completed in 24 hours and I was able to have my dad cremated on Tuesday.
At a time when you’re under a ton of stress due to a death in your family, the LAST thing you need to worry about is the funeral home you’re selecting has rude staff and has hidden costs.

–they need major renovating or at least catch up with the times
–i came here to pay my respects to a man i’ve known for only 2 short years but has served as a father figure to me after we’ve established trust
–if i were to talk about the man we called the colonel, this review would be a novel long but to keep this short, love the 90 year old man to pieces
–he’s met the boyfriend and said «keep her, she’s something special» to that i replied «i paid him to say that» and he waved his had to dismiss my comment and said «you wouldn’t need to pay me to say that»
–he knew my business like no other resident did, and he will be missed dearly
–since he was so organized, he made these plans wwaaaayyy before time, prolle in better lima times
–i was glad there was hella parking
–the staff did the best they could
–the women’s restroom was weird and the lotion they set out prolle hasn’t been used for a while cuz it was all clogged
–i can’t even say the place was pretty:(
=I WONDER, CAN YOU UPDATE THESE KINNA PLANS?