Leale’s RV Storage & Service Center

I was between a 3 and 4 star review. 3.5 is where I would put it if I could. See bottom for explanation.
I dropped my Toy Hauler off today for some repairs. I just bought it used, so it has a quite a few things that need to be fixed. I called ahead last week and spoke with Chris who set up my appointment for just 4 days out. Expected turn around is about 1 – 2 weeks; they seem very busy, but I am in no rush. Chris was amazingly helpful in showing me how a few things works and gave me some pointers for my next few upgrades to the toy hauler.
He spent more than a solid 30 minutes just walking through items I am hoping they can fix or order the part for me to install. I was very happy with the initial meet and greet and look forward to getting ol Bertha back in my driveway!
UPDATE: Picked up my trailer yesterday. I am VERY pleased with the quality of work done on my trailer. Gil and Chris again spent the time to show me the repairs made on the trailer. They lubed the awning parts, replaced cabinet clips, flushed all the tanks, replaced a bad switch in the bathroom fan, and replaced a rear exterior clip.
CONS: The cabinet clips and exterior clip were parts I just wanted ordered, not installed, so that cost me an extra $ 100 in labor (easy fixes, bolt on bolt off). Flushing the tanks cost about $ 200 which seems a little excessive, but may be ok. I’ll have to compare to other repair shops in the future. At the end of the day, I feel just a little cheated out of my hard earned money.

Had my diesel pusher oil changed and lubed. They put 5w-​40 in my engine which requires 15 – 40. Thank god I was able to get the correct oil put in bebore any major problems. Stay away from them if you want to avoid major problems. Never again will I go there.

I own a 1996 Sahara diesel pusher, I am driving it to Indiana for a 3 month work stay and then travel back. George Norton at Leale’s was/​is my point of contact, for me it was important for a quick inspection and a quick turn around, resonably priced of course and needed work was completed with parts being brought on site that early afternoon rather than next day (they hustled for me).
In sitting with George at drop off, 9 AM, he was strategic in his handling of this effort, he thought and peered forward, anticipated then solved problems at that 9 AM point — very smart guy, personable, experienced and communicative (received 2 calls during the day with an update and repair recommendations so i could get the RV back at days end and cost saving ideas).
There are issues with a vintage 1996 RVs — this turned out really good, I am very very happy and I have been to two other RV like kind companies and have a personal RV expert for handling the RV at its storage point for more involved work.
This was easy — most things in life are not — I am a new customer of Leales’ — STRONG RECOMMENDATION!

I had my motorhome out camping in Felton, CA when it broke down. We were 170 miles from home with an RV that was not working. I called several places but non could do the repair. Several shops recommended Leale’s. I arranged a big rig tow to Leale’s on Monday.
I was told the shop was backed up and it might be a week before they could get to it. Fortunately I was towing my CR-​V so we could drive home. The next day I got a call from Jim Cason, my service adviser, that they checked the engine codes and found a loose + wire at the battery fuse block. They tightened the terminal and everything cleared. I had asked them to also change the fuel filters, transmission filter, and do an oil change. All items were completed by Wednesday and Friday I drove back to San Jose and drove the Motorhome back.
Leale’s service was simply fantastic. I highly recommend them to anyone needing RV repairs in the Bay Area.

Our 22ft. Minnie Winnie needed some service and new shocks. We rocked and rolled down to San Jose from the coast in the worst storm and wind all year. Whew!
Greeted with smiling faces and very thorough detail.
Savio and the crew called with estimates and choices before the work was started. That was greatly appreciated. We had a time limit and they were spot on with the finish of the work.
It is so refreshing to have a very expert, attentive and reliable service.
We will happily return knowing our wishes and rig will be attended to like it were their own.
Found out they have many parts for RV’s and can order most anything for you.
Got a donut too!

My motorhome needed a rear axle brake system repair. I usually work on my vehicles myself as I do not trust others to work on my vehicles as and do as thorough of a job as I do. Leale’s has been my go-​to place for parts and technical assistance and were naturally who I turned to to rebuild my rear brakes.
I dropped off my motorhome very early and one of the guys was there to do the paperwork and give me a very reasonable estimate.
He mentioned it might be as long as a week and since I did not have an urgent need I let him know he could fit it into his schedule whenever.
2 business days later he called to tell me it was all finished up, on budget and much earlier than I expected.
Not only did they repair the brake system, they also conducted a comprehensive inspection and found a couple of minor issues I was not previously aware of.
I highly recommend Leale’s technical competence and professional, timely service.
Next time I need something done that I can’t or won’t do, Leale’s will be my first call.

We store our RV at Leale’s, and it has been well taken care of in the two years it has been there. Ron starts the generator every month or so, and he has always had it out and ready for us when we need it.
The service folks are great! They installed our tow system and gave very clear instructions on hooking up our towed vehicle. They have also replaced a defective battery and done some other routine maintenance for us along the way. The service folks are knowledgable and will research the best solution for a given problem. We had a terrible time with the jacks system, and Jim made multiple calls to the manufacturer to finally figure out e problem. And even better, he convinced them to cover it under warranty, even though it was past the deadline. (The fact that it had been taken to the dealer before the warranty expired, but had not been fixed, probably helped our cause.)
I can’t say their prices are cheap, but getting the work done properly is worth the fair price they charge.

We were in town for a couple of days, visiting family, and needed to have our travel trailer brakes checked. They got us in right away and Dan, the technician who helped us, was awesome. He was very patient with our new to trailering questions and anxiety. He was super knowledgeable and spent time, actually doing a road test with us, adjusting our brake controller and explaining as we went. He was great. We’d highly recommend this shop to locals and to anyone traveling through who might need RV repair/​service/​check.

I’ve been taking my Rv here for several years now…
I live in San Francisco but still drive the 50+ miles to take my 27 Ft. Rexhall Vision here. They give the best service for your money. You can be confident that the repair will be done right the first time… Not over priced.

I found Leale’s about 18 months ago when looking for some assistance with my Tiffin Fred. After an ongoing, hugely frustrating experience with the factory and several other service centers including the highly unethical selling dealer, I found Leale’s. After initially taking the coach to them for a routine service, they have since diagnosed and solved a host of issues that have seemingly baffled the famous Tiffin factory who has been little to no help. While I cannot recommend the Tiffin product to anyone based on my experiences, I have nothing but praise and thanks for the folks at Leale’s. Everyone from Jim C to Dan, and Tammy in parts have gone the extra mile in all cases to help with any request and have provided far and away the best customer service I have seen in many many years. This organization truly is a family business and strives to treat the customer as part of their extended family. I cannot say enough about these folks. They are absolutely honest and professional, always provide the customer with options and best recommendations, and at reasonable prices for excellent work. They are easy to work with, extremely accommodating and very flexible with scheduling. These folks definitely work hard to earn your trust and your business. Awesome business and a model for all.

Leale’s was originally recommended to me by See Grin’s, where I purchased my travel trailer. See Grin’s did not hook up the brake controller properly on my F150 and suggested Leale’s since it was closer to my residence.
Leale’s fixed the issue quickly and even recommended I purchase a better (prodigy) brake controller just to be on the safe side. However, rather than sell me the prodigy brake controller they had, the salesman recommended I check amazon, b/​c it was cheaper. I really appreciated the recommendation and I feel much more confident towing w/​my new prodigy brake controller.
The last service I received was to repair the roof of my travel trailer. Rather than get into the details of my mishap, I’ll get straight to the point w/​Leale’s service. I was really impressed w/​the workmanship and turn around for my roof repair, considering it was a complete overhaul. They worked directly w/​my insurance so it was no hassle for me. I’m not giving 5 stars b/​c I wish I would have received more updates as to the status of the work being done. Instead, I had to call to find out on my own. I only called twice at the behest of my wife, since she was more anxious than I was regarding the work Leale’s provides.
With all that being said, I would highly recommend Leale’s. In fact, I really appreciated Jim Leale’s no nonsense and straight forward approach. They get the job done quick and efficiently.

My experience at Leale’s was as good as it gets. We had severe damage to the tongue jack on our trailer and doubted it could ever be fixed to the point of being «as good as new». In addition we only had 2 weeks before the trailer was to go on a trip. Everyone at Leale’s worked together to locate the parts, have them shipped 2 day to get there quickly and than most importantly the work done was amazing! The craftsman at leale’s straightened, replaced, painted to make the tongue look new again and everything looks and functions great and we have 4 days to spare! I wish there were more businesses like this where the people who work there care lots about what they do, excellent craftsmanship, good communication, and fair pricing. We will be very loyal customers for any help we need in the future.

Went to Leal’s after a bad experience with Bay Area RV in Gilroy (where we live). Getting up there during the week is a challenge for me because of work, but they coordinated a weekend drop off. We received a fair estimate — ¹⁄₃ the cost of Bay Area RV’s estimate — they did less work than the other shop proposed, but I think we got a better outcome. Work was done on time and for the estimated amount. Jim even called the next day to make sure I was satisfied with the work. They’re not the most convenient RV shop for us, but they’ve earned our business with good service and qualitywork.

You don’t get better customer service then this! I called, on a Sunday, and they are closed. But the owner answered the phone. My husband was broken down on the side of the freeway. I explained the situation and he was on the road himself. He offered some options to make a quick fix to get us back on the road. But he didn’t stop there… he happened to drive by the trailer, and stopped and called me back with some other ideas to get my husband back on the road and an offer to help him. I can’t thank you enough for going above what most anyone would do. Thanks James Leale!

We’ve been taking our gas Monaco to Leales since we bought it in 2008. Went there first based on online reviews. We were always happy with the work done — the service techs are the best. We’ve had varying experiences with the front office staff over the years, but patience and persistence pays off. Leales is a little far away for us and we tried going to another RV repair shop (a national chain in Vacaville) but were under impressed every time. Have been very happy now we’re back at Leales.
They cost more but it’s worth it to only fix something once. Also, in our experience they’re very good at working with insurance or extended warranties to try to maximize your benefits.

Over the past 3 years we have had 2 different RVs serviced by Leales, a Four Winds and Tiffin. Their service advisors have always been highly professional, the service provided is exceptional and I have full confidence in their technical abilities to resolve any problem. Chris, our service advisor, researched our issue and checked in with us during the service to confirm costs and other information. Really nice guy. Our coach runs great and I feel safe. This last visit, we had our coach washed and it was the best wash we have had. I highly recommend them.

I called about getting a price on how much to install 4 shocks on my
Class C Ford.
They gave me a price that was much higher than any other RV repair shop
in the south bay area. .. and said it would take «about» a half a day!
Other RV repairs places quoted the time of about 1.8 hours.
Another time I had asked about replacing decals on the exteior.
They said they would do a little research and get back to me.
I never heard from them again.
Seems like they only want to work on «coaches» and not lowly Class C motorhomes.
IMHO, this place is way overrated!
My advice to first timers is to check around to other RV repair shops
and get as many estimate prices possible before calling here.

Class A DP. Brought in for service but they never worked on my coach. I cannot comment on the service because the coach sat in queue for almost two weeks. I ended up picking up coach without any work performed.
Poor customer service and management
This business should attempt better service especially when working on 200K RVs

Ron at Leale’s was very helpful and kept me informed of all of the steps of repairs before anything was done on the RV. There was a lot to do and he suggested doing it in steps and tried to have my bill be as low as possible. They even let me store my RV there for a couple of days when I was unable to get a ride down to pick it up. They are a good group of people.

I took my motor home to Leal’s RV in later June 2012. I had a list of about 20 items that needed fixing. My initial trip sucked but they have since taken care of me.