Jensen’s Foreign Car Service

Great Work. Mary and Bob have always taken care of our cars expeditiously and with ultimate care. I was sad when I bought a Ford, now I don’t see them anymore. I highly recommend them.

Like Ron M., I came here after A&A Auto closed. I like that Jensen gets the work done on time, fixes problems right he first time, and calls me to keep me informed instead of waiting for me to call and ask how things are going.

After my long term mechanic retired (Dave @ A&A Auto), I found the Jensen ’ in Bay Area Checkbook Magizine as I have before. Have been twice and I’m happy. Good mechanical work, honest, and they don’t push for extra unnecessary work. Also, an easy walk to light rail station.

Refreshingly knowledgeable mechanics, no-​nonsense customer service. Fantastic place to repair your car!

Jensen’s gets an A+!
Brought my Toyota in because of a rough idle and a couple little fix its. The shop was busy, customers were flowing in and out picking up and dropping off cars.
Within 15 minutes of arriving Bob had taken my car for a test drive and diagnosed the issue, turns out I needed a small tune up. Without hesitation Bob performed on my car like a mechanic with 31 years professional experience would (That’s just how long he’s been running Jensen’s, I’ll take a hefty wager he has more time than that under his belt) and I was out of there driving smooth in no time.
What surprised me was how happy other customers were. I wasn’t there for anything major and Mary still put a smile on my face. There’s nothing like having a fair, affordable, experienced service shop you can really trust.
Thank you Jensen’s FC!

This business was recommended to us after our go to guy moved out of the area.
They were friendly, attentive and honest. Turns out it was a simple fix and we weren’t even charged. Reading the reviews, I can see that they are a high-​quality, stand-​up company.

Took a car here for an inspection and glad it was Bob who checked it out. After getting it on the lift, he found a bunch of things that would have caused me a significant expense. He was very detailed and explanatory and saved me from one big purchase headache. Since I was in the market for a specific vehicle, they were even kind enough to refer me to some places closer to where I live. If I were in the South Bay, I would definitely be bringing my car here.

I had been a fairly loyal visitor to my dealership repair facility. However, when the Check Engine light illuminated on my Lexus RX, I was not far from Jensen’s which had been recommended to me by two friends. Mary was friendly when she greeted me and Bob agreed to have a look despite my having no appointment. In only a few minutes they diagnosed the issue as just a loose gas cap and didn’t bother charging me.
That gave me confidence to follow up when the Check Engine light came on and my RX was running roughly. Again, without an appointment, Bob was able to identify and fix the issue. It was not just a loose gas cap but a similar problem I had with the car a couple years prior. Then my dealership repair facility charged three times as much for the job Jensen’s performed. I’m now a faithful fan of Jensen’s and plan to take my other Lexus in for its 90,000 mile service. If you make an appointment for service that will take a while, they provide loaner cars at no cost. Cool.
An ailing car or any car service can be fraught with stress. Bob and Mary take the edge off of the experience. They are both friendly and take the time to explain their repair and maintenance process and billing in terms anyone can understand. If your wait is longer than an hour, rather than hanging out in the small reception area, you can take a walk to the nearby shopping center which has a theater. Tip: Do not take your kids to watch Frozen because they will be singing the theme song until you want to do harmful things.

I commute from the East Bay to work in San Jose. When my old Volvo broke down on the freeway, I was too far away from my mechanic so I called Jensen’s based on th my mechanics where an hour plus away. The crew at Jensen’s quickly checked my car, ordered the part and fixed my car. They were honest and efficient and I would bring my car back to them in a second.

I have been taking my car here for the past few years. We found them on Unilocal.Have really liked their customer service (I’m big on customer service) and they have always been very fair. Most times my bill comes in lower than they have quoted me. Here is a very short, short version of my most recent trip August 2013:
I went for a 75,000 mile check-​up and a (so I thought) easy fix on the door locks. I was properly quoted on parts and labor. Needless to say, my car was the ONE car that had the odd mishap that was a puzzle. Shall we say the 1-​in-​500-​chance-​this-​would– happen-​to-​you situation.
Poor Bob, I found out later, lost sleep trying to figure out my car. Originally they gave me a quote for parts and labor to replace a part. But, upon further inspection, more problems were occurring that made my locks not function properly. They spent well over the alotted amount of labor time they quoted me. He even called upon a good friend who works on Honda cars to come and take a look at my car with no additional charge for labor. Not only did they fix my door locks, they charged me what they quoted me and made the locks even stronger.
The bottomline is, they are honest, up front with what they are intending to do and they don’t take advantage of people who know nothing about cars beyond driving and gadgets. This is one of the few Unilocal reviews we read on a business that was completely accurate. Highly recommend!!! This short review doesn’t even do justice to how grateful I am for their entire team. I hope to honor them well by this review in hopes they gain some well deserved business! Jensen’s IS my go-​to shop for my cars from here on out!

Someone actually gave Bob less than 5 stars? Madness!
Heres my little story with Jensen:
Been in the market for a used volvo and so I called Bob up for a pre-​purchase inspection. He quotes me a very fair rate saying things like «if it’s a lemon I’ll stop looking right away and save your money and my time.» Whereas most places will charge a flat hours rate for inspection, he was willing to do much more. He also throws the car up on a rack and takes a thorough (and I mean THOROUGH) look at them.
so first attempt, the car I was going to see is sold the day of– I had to cancel on Bob
second attempt the buyer «cant find the title» — I had to flake again.
third attempt, I finally make it there, an HOUR late because google maps and traffic were not my friends. What do they do at Jensen? Super down-​to-​earth receptionist starts taking my info right away and Bob’s looking at the car within a 10 minute wait!
I go around the corner to see a music and nifty scooter shop. 10 minutes later they call me to come back.
Turns out the car I was looking at (which was PERFECT in the interior and body, even being a 10 year old car) was one helluva lemon. Bob (and his keen assistant) pointed out over $ 3,500 worth of work it needed BEFORE looking at the tramission issue I was feeling while driving it. Turbo was bad, and was leaking oil everywhere. He showed me numerous nooks and cranies where important parts had been warped or damage… an incredible attention to detail.
Then he schooled me on which volvo’s to buy, which ones to avoid, and why. Oh and told me AAA can process paperwork instead of the DMV (which will be a lifesaver for sure).
I live a good 60 miles away from Jensen but I’ll be making the trek there again for sure. Bob is a real hero among men.

This is my second review for Jensen’s, and they still more than earned all 5 stars. This time Mary and Bob helped me with my mother’s car. The time and energy they expended was way beyond what I was charged, an amount these days that would barely get them a rather mediocre dinner out! Thank you both. Your great attitude, skill, and honesty is much appreciated. Give Quin and Kita an extra biscuit for me.
Jean

I read a couple of the bad reviews and I felt compelled to speak to my experience as I couldn’t help but wonder if a few reviewers were really being fair about their perceptions — is is possible that your unending car problems and mounting bill were real and Bob was only being the great mechanic he is?
We first came to Bob about fifteen years ago. We were young and had little money and were entirely dependent on our vehicle. Made in Japan quickly diagnosed a sound as a $ 2K clutch/​transmission job. Because they diagnosed it so quickly and so expensively, we sought a second opinion. Our second opinion looked at the vehicle and said, I don’t think that I can fix it, but it is definitely not clutch/​transmission. On a friend’s recommendation, we brought the car to Jensen’s. Quickly, Bob called us back to tell us that he was also sure it was not the problem that Made in Japan said it was, but he was going to have to figure it out. He apologized for keeping it a third day, but he finally figured out the problem and at the end of it, we paid just under $ 200 for everything.
We will continue to bring our cars to Bob as long as he is in business because Jensen’s is good, honest, and it’s very reasonably priced. Anyone who questions Bob’s integrity has rocks in their head. This is an honest shop and Bob is a talented mechanic who treats people right.

I’ve been going to Jensen’s for about 15 years. Two Volvos and two Toyotas with no complaints. This shop is very honest and they do excellent work. They do regular services on cars and are cheaper than dealerships. They can be busy but they always work you in.

My family and I have taken our vehicles here consistently for the past few years. It’s family owned the and owners really take time to take care of your needs and get your car back to you ASAP. They also really get familiar with their clients which I value because I like to trust the people handling my car. Honesty is hard to come by when it comes to getting costly repairs. I feel this is one of the very few honest car shops out there. Bob and Mary (owners) have always given fair prices on their services and have never deceived me into getting unnecessary repairs. I also love that they always have their dogs in the office! Both dogs are very friendly. Watch out though, the little one can get a little nippy. Hehe

I was referred to this shop this past weekend by a mechanic friend. I contacted them monday morning, said I had some type of oil leak at the back of engine and it was smoking. Was told to bring it by. They looked at it and said it was the valve gasket, and needed to go ahead and replace both, since it involves taking half the engine apart! They ordered the parts, which got a later call that Mary missed one set of parts, but wanted to verify it was ok the quote would be higher. They fixed my Honda in just a few hours, thank goodness to a few cancelled appointments. Nothing but friendly, efficient, good customer service, highly recommended by my friend and others. I have found my new shop to take my car to.
Thank you Jensen’s!

Although they are always busy, I noticed a review had not been written for a while and I had to say something this time.
Bob and Mary are absolutely outstanding!
I have only been going to them for about 18 months (how long I have owned my used Volvo). These guys use OEM Volvo Parts and do the work right the first time. Hard working and professional service is what you get; every time.
One of the last honest shops I have ever seen. Rest assured that you and your car will be treated well.
Thanks Jensen’s.
Pierre

Very friendly, reliable, and affordable! I have gone here for years and I have always been impressed

We have been going to Bob and Mary for almost ten years now. We have had both a Honda and a Volvo and now Honda and Acura. Honest, fair, reliable, knowledgeable and really nice.
It is a pleasure to have a good mechanic and to do business with Bob and Mary. We will stay with them for years to come!

These guys do a kick ass job. Fast, trustworthy and easy. Nissan on Capital quoted me $ 1000 for their major service and another $ 250 to replace my drive belt.
I got in and out of Jensen’s in one day for less than $ 500. How’s that for a deal?