Hanger Prosthetics and Orthotics

After all these years, I have still been going to Hanger (insurance reasons) and only have been seeing Julia, she is very thorough and nice. I request her every time.

I came here to get some AFOs made for my daughter. They molded both her legs. I called back 3 weeks later only to find that they never sent the molds to be made and blamed it on my insurance for the delay. When I called my insurance I found out that the clinic finally submitted the request the same day I had called to check on the process.
I gave them one star because the regional manager was very courteous in giving me a call and apologizing for the delay. He promised to expedite the manufacturing of her AFOs. Even so it took a total of 6 weeks to get them.
Now the product: My physical therapist and I were very displeased with how they were made. The AFOs were so big on her that she constantly slipped out of them. Duct tape couldn’t even help. It’s hard to believe they were custom made! The angle of the orthotics should be at least 90 degrees but one was almost 90 degrees while the second was about 95 degrees. When I went back to the clinic the orthotist Heidi claimed that my child needed to grow into them (length wise as well as width). She added one extra padding to the heel and called it a day. I couldn’t be more disappointed. I was told I needed a new prescription if I wanted them to be remade.

The Palo Alto Veteran’s Hospital sent me to Hanger for Orthopedic shoes since my hammer toes were pressing down in my shoes, creating ulcers. Gil first took great care in wrapping my feet in plaster of Paris, as if he were putting on a cast. After letting it dry, he skillfully cut it off, coming up the center, and making an opening for me to step out of.
Gil then took the cast impressions and sent them off to the factory. After they were finished, I went back for my fitting, where I also got instructions on care and break-​in.
I love these incredible shoes that fit my feet exactly and allow me to walk with greater comfort and with no pressure on my hammer toes. Thank You Gil and Hanger.

Follow up brace needed for broken ankle. First, the 5 or so employees at the front desk bookkeeping were obsessed with the payment methods. After a wait, I was taken to a room for a fitting and the employee was rough on my injury – pushing and pulling my ankle. When I asked for a short camo boot (one of the options on my prescription) –the employee fitting me said, Medicare won’t pay for it. My ankle was hurting and I could only think of one thing and that was to get out of the Hanger facility. I had Blue Shield supplemental Insurance and I could have paid with my credit card. But the atmosphere was so chaotic, I could only think to get out of there. For me, it was about as bad as it gets for customer service and patient treatment.

My husband needed a custom ankle brace after his Achilles’ tendon repair. The ortho submitted the request and the office called to schedule his appointment. He had an appointment with Julia and she was terrific. We got a call about what his insurance would cover in order to continue the process. Today, we went for his fitting and Julia was terrific with making adjustments and shaving parts down, there on site. She definitely is skilled in what she does and she was very helpful in giving instructions on care and show fitting for the brace. We were more than satisfies.

The first time at Hanger was a few weeks ago when I needed a sling for my arm after shoulder surgery. I found them very professional and friendly. The office was clean and easy to locate near O’Connor hospital. Today I had to get a brace for a different problem. Again, the staff was friendly and accomodating. I needed some adjustment on my arm sling and one of the staff stopped by my house on the way home from work to help me. Now that is good service! As a healthcare provider myself I can say I am picky about my care. I recommend an appt but I was welcomed without one.
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