Greyhound Package Express

If not for the sake of cheap shipping I wouldn’t even use their service at all, so only 2 stars for their cheap service that actually delivers the goods safe and sound at least. I have to leave this review because: first they kept delaying to transport the package to me even though they told me it will take 10 days to ship. Second this location just moved to Diridon Station without ANY notice on their website. Third (the worst) is after they moved they no longer offer shipping in this location, again without ANY official notice!!! Now I have to haul my huge package in car and drive all the way to Hayward Greyhound instead! This is terrible, at least update the Website main page and tell us about it!

This is a review of our experience shipping from Vancouver to Toronto.
First, I recommend greyhound shipping. They are very affordable, they allow you to ship multiple packages at once without extra surcharges (making it very easy to ship as you’re preparing to move) and for $ 12 extra they will pick your stuff up and deliver it to someone else’s door. They don’t guarantee a time and it can take 1 – 2 weeks, but if that isn’t a problem for you then you could save a ton.
Also, I shipped an imac (heavily protected in a larger box) and it survived completely fine! They wouldn’t insure it, but that’s true of everyone except UPS, who will charge about $ 400. I got my imac across the country safely for $ 100. Generally that was true of everything we shipped; the boxes got banged up pretty bad but some careful packing and you should be fine.
So why the three stars? We shipped 22 packages in 5 shipments, and somehow greyhound LOST 4 PACKAGES. Not from the same shipments either, it was a box per shipment. We eventually got them all, but it involved a lot of calling, both to their central dispatch and individual shipping centres. They aren’t well-​coordinated so when something goes wrong (which it apparently does often) you’re going to have a headache. Good news as I said is they found everything, and apparently while this seems to happen a lot, people also eventually seem to get their package.
Thinking of shipping with them? Here is how you can increase your chance of a 5-​star experience. TAPE THEIR WEIGHBILL FIRMLY ON TO YOUR PACKAGE. Who knows why, but for years they’ve been using the same crappy weighbill stickers that they know fall off their packages. Once that happens things get chaotic. So when the person puts it on, say «I hear these fall off a lot, I’m going to tape it down along the edges.» Also, make sure you’ve written the destination address clearly on the box or package. If they do lose track of it, this will help people at the local depots found your rogue box.

Horrible service.
We shipped 5 brown boxes from SJ to NYC. They said that 3 boxes were arrived at NYC after 9 days, already 3 days behind the schedule. But 2 got lost and they could not track them down. Although they refused, but we pushed them to do a partial delivery to our recipient (our son). They delivered «4» boxes, not 3.
I keep calling to HQ to check the status, but the customer rep did not do their job to track it down properly. I talked 5 – 6 reps, but all useless. Finally, after almost a month later, they agreed to launch outside tracing agency. But still they could not find the box. They even say that the record says we are missing 2, not 1.
The last rep I spoke to was excellent that she could handle my case carefully by talking to NYC manager several times. Finally she could locate our box in NYC. Sounds like it was there already!!! Our son said that the box was ripped off at the bottom, damaged.
I DO NOT recommend you to buy this service at all. Pay more and go others.
Only positive is the last rep. She is great.

To start off, I unfortunately can’t give a zero rating.
So I was nervous shipping my stuff across country from CT to CA. Rates were cheaper than UPS and FedEX.
I shipped 6 boxes on a Friday but their system was down so they told me they would ship them Saturday morning if I left them at the bus station. Once the 10 days they quoted me happened, I called to ask where my packages were. They looked for a week (17days in) before they realized they never shipped them from CT. Well now they shipped them and they were on the way. I called the next week to see where my packages were and now they had lost them! All 6 boxes… pretty much everything I own. Customer service tells me that they will call me with an update each time I call but they won’t do anything unless I keep calling. I called 3 times a week for the next few weeks before they tell me to submit a claim.
I file the claim hoping that shortly I can replace everything. They assure me that they will keep looking for the boxes. Then they hit me with «claims will be paid in 60 days». Wonderful now I don’t have any of my stuff but after a month and a half of waiting for my boxes, I now have to wait 2 more months to replace my stuff.
Moral of the story. pay the extra money to use a real service.

Okay, I was nervous about using them to ship some heavy boxes to Austin after the so-​so reviews… but the price is right. And if you use
it is even cheaper. There is no customer service but it is the same thing as Greyhound but cheaper.
As long as you do not over-​pack your boxes, and tape tape tape them really well and write fragile on fragile things and it doesn’t have to transfer too many times, I think you will be okay. The San Jose and Austin offices were great. I would do it again.

Whatever you see estimate arrive time on the website, do not buy it!!! Or if you want the most accurate, take that and plus 72 more hours to it then you will have the ACTUAL arrive time. Or better yet, if you don’t care if you package get lost half way through, this San Jose Greyhound station is definitely for you.
If you see a guy name Si, don’t work with him, and if he the only one available at the time, still do not work with him or you be real sorry for this later!!!
Do read your receipt and do make sure all information on there are correct. You’ll need that for claim, trust me, you will!!! And the estimate resolve time?! let see, 7 months and still counting :)) lol
Or better yet, forget Greyhound and use something else. Think of it as your worse shipping experience somewhere else will be a SUPER GOLD STAR service here at this Greyhound station. Period!
And yes, this Greyhound manager never there. Not sure if this «she» even exist. Try calling?! don’t be surprise if your call got hung up half way through the transfer process… all the time :)) lol

I’m actually fairly a big fan of Greyhound Package Express because sometimes the most expensive part of being car enthusiast comes after you’ve purchased the item of interest. You find out that your 10 lb. lightweight trunk that’s the size of two people will cost $ 200 to ship from Arizona to California. That’s like ¹⁄₃ the cost of the trunk!
In comes Greyhound. Sure it takes a while, it’s not the most convenient since you have to go pick it up and it’s hard to find parking amongst other things in downtown, but it works! For a measly $ 60 my huge package went from Arizona to California in 5 days and came relatively undamaged without costing me another half a trunk while at it.
This station is a bit empty, can sometimes get a little crazy and usually there’s no one at the shipping counter and you have to go seek out someone to help you. But hey, for the price, I am not complaining at all.

I had no clue Greyhound sent out packages until a guy who wanted to buy a car part (side skirts) from an ad I posted online told me about it.
I went off to Greyhound with my ~4 foot package wrapped in cardboard and tape, and upon entering the doors to the far end there was a shipping window but nobody was there. I had to ask an employee and they got the guy to help me out. Turns out he was sorting some other packages.
Well I had it sent to Florida since the buyer was there and after less than a week he e-​mailed me to tell me he got the package. I was satisfied. It is an alternative and a cheaper way to ship rather than have it sent via UPS or FedEx, nothing more. Keep in mind that the shipper has to pick it up at the Greyhound station at the other end.

THE WORST SERVICES & LOTS OF LIES EVER!!!
Brother shipped 3 luggage from Maryland to SJ for me to receive since he is moving in with me after his graduation. Shipped out in the beginning of Jan. and expecting date was approximately 7~10days after. Got a phone call to inform me that the luggage is in the location already in 4 days (shorter than I anticipated). Ended up getting only two luggage and missing one. The track and Trace was a big hassle for more than one month. Told us that the luggage was here that day. The next day we went pick it up; it was in the middle of some station and they couldn’t even give us the station name. Called the service agent in Maryland and left at least 3 messages and nobody called back at all. Asked for manager in San Jose station and the guy answered the phone HAPPENED to be THE one.
Paid at least 5 visits to Greyhound station and called tons. Filed claim and submitted to the office today FRIDAY afternoon. Guess What!!!
THE MANAGER IS NOT HERE. SORRY WE COULD DO ANYTHING FOR YOU!!! COME BACK ON MONDAY~