Golfsmith

Excellent customer service, Kevin (Manager) is very helpful with our needs, no hustle! Thank you, you’re the best!

I see some other reviews that talk about poor salesmanship, but based on my experience it must depend on who you get. I went in last Monday and spoke with Paul. He was extremely knowledgeable and very easy going. I didn’t feel any pressure to buy, he just asked me questions about my game and figured out what I needed based on my answers. The store has a great selection of clubs and accessories. I’ll definitely be back when I need more gloves, tees, and golf balls!

The clubs are awesome. But if I had not had a friend with me to help me with my selection I would have been directed to mediocre clubs. I’m pretty sure that would have allowed the sales man to go back to his nap, this kid had zero energy and even less charm. In fact when we wanted to try the clubs… He said «all of them?» Yes, my friend replied. That’s «a lot of tape, responded mr less than enthusiastic»… Really? I’m about to drop some bank on these Clubs and your afraid I might exceed your tape quota?
Thought about scrapping the whole shopping spree but pushed through due to time constraints and really wanting to use these clubs Saturday, not because of the service –just saying

I purchased a golf set for my son here last night and this morning I received an email from Goldsmith saying they are having $ 50.00 off sale. I think it would have been nice if the sales person helping me would have told if I came back tomorrow I would get $ 50.00 off on my purchase. Not the best way to get returning customers…

Had a wonderful experience at Golfsmith yesterday! Had a reservation for a fitting with Joseph. He was very patient and very helpful (I’m a novice golfer). It is very intimidating to start a new sport and he was very encouraging. We drove up from Hollister, and it was well worth the drive.

Bianca at Golfsmith was really nice and helpful. I’m thankful for her kindness and going above and beyond in helping us find the right club and cleaning it for us for free. All the staff was extremely nice and gracious, there are great people in customer service — just not at Lattea in Cupertino.

The ABSOLUTE WORST SERVICE I have ever experienced. I was prepared to buy a new set of irons $ 899, golf bag $ 199 and some clothes.
I asked the Big guy (well over 6ft and a little heavy set) at the cashier if he I can get some assistance he said «sure I’ll call someone over for you» I waited for 15 minutes and NO assistance. I walked up and asked him if he called anyone he said «NO» I’ll call someone in a few minutes. I looked at him shook my head and headed out. It would have been ok if he said, Sorry I forgot, let me get someone over now… Not sure if they think they are the only game in town, but FYI you have competition!
Not only did they lose a $ 1,200 sales they lost a customer for life.
Any recommendations for real golf store?
Thanks,

So I spent 75 on a pair of Nike golf shoes and they are extremely not comfortable for my husband. He thought they would be but after a round of golf his feet and calf’s were in so much pain. Now he will never wear those shoes again and I can not get my money back. My father shops a lot with you guys and this was my first time and my last. You guys should have at least a 1 time exchange policy for shoes. What a waste of money.

I wish I could Put 0 stars. It’s too bad that this isn’t an option ! Walked in to try to buy irons, was trying to get someone to assist me for 20 minutes to no avail. What was really disturbing is that the store wasn’t busy and there was plenty of employees there. When I finally asked for manager and told him that his staff was ignoring me, he would not say a word… are you kidding me? How about sorry sir, nope, not one word… just stone faced. He wouldn’t know what customer service is if it him in the face! Too bad, was ready to spend some money, headed over to PGA superstore and got what I needed, this store didn’t want my $ 667.00,

I have always had nothing but the best customer service at this location. I’m always greeted upon my visits and the staff is always friendly and informative. I have worked the most with Royce who always helps me with my needs and makes sure that the items I buy are the correct items and I’m not wasting money or time. I have also worked with Kevin who is a manager at this location and is also always very friendly and informative. When you visit the site all for Royce, he is the best.

Customer service is the worst, I’ve waited near 30 minutes for a sales rep to sell me some irons. I’m just standing here waiting to blow $ 600 and even though I’ve asked 3 people still zero service. I’m going to drive 1 ½ hours away to Golf Mart in Seaside.

Although they recently remodeled the store and it looks better, it still lacked in the selection of women’s golf clubs. They only had a few selections and many were in the pink/​purple colors which I hated and the price range was either super cheap or too expensive. There wasn’t very many in the $ 400 – 500 range. According to the store, they only carry the more popular selling ones.
As I’m a beginner shopping for my first set, I wanted to try different clubs to see which ones I was comfortable with and whether I can tell the different between the various price ranges/​brands. Since I came in on a weeknight, the store was slow so there were plenty of staff available to help me. Best time to come! They let me grab 3 different clubs from display and helped to tape them out so I could try them. I took a few swings with each which was really helpful to get a feel for the different clubs and to see which ones were more comfortable.
They advised that I should come in for a master fitting ($ 50) some time by making an appointment online. They also advised that it was best to come in prior to purchasing a set, which had to be one of the sets they sold in store. I wasn’t too thrilled about that especially since they only had a few selections in the price range I was looking for, but the good thing was, the fee could be applied towards the purchase.

Just bought a new set of clubs. Although it took a minute for someone to help me (due to current renovation) Steve a store manager was very helpful with lots of knowledge and explained everything. He managed to save me a couple hundred bucks and got on the simulator to insure my purchase. Great place for golf stuff… can’t wait till the reno is complete… should be top of the line!

Amazing customer service! These employees went above and beyond what I expected to make sure I had a great experience and got what I needed. They may not have had the clubs I wanted in stock but they placed the order and even sped up the shipping and they arrived in a few days, AMAZING! I love my new clubs and I highly recommend this store over any other golf store in the area or CA for that matter. Great work Stevens creek store!

To say that this place is less than desirable is being kind. They haven’t learned the meaning of customer service and I’m not sure they ever will. I bought new clubs here last year and when I laid down my $ 700 the message was ‘We’ll call you when your clubs arrive’. Almost 5 days after they said the clubs would arrive and my two phone calls to the store, I’m told they don’t call and when I go to pick them up, he says they were at the bottom of the pile. Like they couldn’t even respect my purchase enough to do more than throw the box in a pile on the floor.
Today I went to have a new shaft and grip put on a broken club. I begin to get some help to then find out my child has to use the bathroom and their facilities are out of order. So I have to drop everything and go next door. To then return and find that my items were just left on the counter and the guy is gone. When I go to the front of the store to ask for help I get blank stares because no one knows who I’m referring to. A second guy walks up front about the same time and says he’s the club maker but done for the day.
They both proceed to just look at me. Now I’m furious because I really wanted the club for my round on Saturday. If I hadnt had to leave I could have gotten my order in??? And nowhere on the site did I see a different set of hours and days for clubmaking that led me to believe I wouldn’t be able to be helped if I went to the store before 3 pm.
As I’m reading other posts here it makes me question if the company just has bad hiring practices or no good pool from which to pull its employees.
Either way… I will NEVER again trade the convenience of proximity to this store for the better service that I am certain to get ANYWHERE else.

Thank you, thank you, thank you! Just got back into golf after 18 years, first I talked to Grant a few days ago then came back and Joseph helped me with my purchase. Both sales people were great and knowledgeable. I was able to take a few swings with the irons I was interested in and the 3 wood. Both sales persons help guide my decision and after taking them out to the driving range what a perfect fit for me.
There prices are great too!
Thanks Golfsmith!

For Christmas, I received a gift certificate to Golfsmith. I finally got around to going there for the purpose of getting fitted for a hybrid golf club. I did not make an appointment so I had to wait for about half an hour. But I got to hit some balls with different hybrids and kind of narrowed it down to a few before someone came to video how I hit the ball. After analyzing a few hits with 4 clubs, I settled on an Adams 3 hybrid. I used it last week and probably will never use a long iron again.

Ok, I like this place a lot. I was reading past reviews about customer service and maybe they fixed it, (which is great… the whole purpose of Unilocal,right?) because I always get excellent service here.
I’m a beginner female golfer and at first it was intimidating to shop for golf stuff cuz I am not sure what I need or want… so I’ll ask and the staff here is super attentive. It’s like they KNOW I’m intimidated so they make the experience FUN rather than scary!
One time I needed a custom club made (yes I lost it on the back 9 somewhere)…they helped me look online to see what could be ordered, then the guy said, let’s check in our shop to see if we can put one together for you and save you some money. (i lost my petite women’s 7 iron… yes it’s expensive to buy a single club!!!)
He was able to get one put together for me for about $ 40…and I’ll have to admit, it’s my favorite iron… then again, the 7 iron generally is everyone’s fav, right??? lol.
The «golf smith» (see what i did there?) was very cool. He put together my club for me in less than 48 hours and I was playing with it that weekend. The grip came loose about a month later so I brought it back in and he fixed it on the spot for me.
I also bought some shoes from here and I saw them on
for $ 20 less. They price matched and gave me the difference with ZERO hassle.
I like and recommend this place.

Everything you could ever want as a golf enthusiast!
My uncle came to visit SJ, and I took him to Golfsmith for golf gear. We were particularly looking for golf shoes and apparel. I was disappointed that they didn’t carry much Callaway brand things but they have tons of Nike and Adidas gear that were at really decent prices. The staff was also really helpful and told us that their website might have more.
My little 8 year old cousin had fun practicing in the back area, his putting skills and golf swings with the practice clubs. They have equipment to measure your swing speed and you can try out any club you’d like before you buy it. Really knowledgeable staff to answer all your golf needs and an awesome golf resources place to improve your swing!

I love me some Golfsmith! I can do some major damage on the Visa card in here… If you enjoy golf, you will enjoy Golfsmith — simple as that. They have new and used clubs, balls, bags, accessories, push carts, practice aids, shoes and clothes. They even let you hit any club in their cages. Their computers will read the spin of the ball and will help you in selecting your clubs and length of shaft.
And for you pansies out there, they also sell tennis crap.