Freedom Pool Services

Freedom pools does excellent work! I hired them to swap out my old single speed pump /​control system for a brand new, Pentair variable speed pump /​web-​based control system. The entire process literally took 1 week + 1 day from initial contact to job completion (1÷25÷16 to 2÷2÷16). Initial call to Drew was on a Monday and got same day response for the initial visit and quotation by Alen. I sat on the information for about 4 days comparing options and their competitors and found their proposal to be superior to all from a price and experience perspective. So I decided to pull the trigger and I couldn’t be happier ! Alen did a real professional AND clean job installing the new set up, which was very complicated. He even waited for me to get home from work in order to give me a tutorial on how the system works; from manual operation to computer /​iPhone operation. This Pentair variable speed pump is awesome and I can instantly see the energy savings I’m about to enjoy; the web interface actually shows you how much energy it’s consuming. These systems need real professionals for the installation though… and Freedom Pools fit that bill perfectly for me.

After leaving one star for not getting any response from company I was contacted via email and told they really don’t do what I needed.

An very old SPA heater cannot start. Called Drew who serviced this heater long time ago. His staff Alan came over to take a look. Alan was very professional and friendly for any questions.
Took him 15 min or so after some check-​up and cleaning, the heater was again burning. The fix wasn’t very difficult as he explained the reason for no ignition. But it does need to know how the heater circuit works. The price was reasonable as well. I will find them again in future if needed.

Alan is an awesome guy!!! He is so knowledgable, friendly and very professional. If your looking for a trustworthy and reliable pool equipment mechanic freedom pools is the best choice!!! Thank you for all your help Alan!

I was having filtration issues with my pool, and was afraid of someone ripping me off, or just coming out to replace parts unnecessarily. I decided to do some research and found Freedom Pool Services. They were easy and straightforward on the phone, and booked me an appointment just a few days out. When Alan showed up to work on the pool, he was very professional, and also very knowledgeable on the pool equipment. He quickly identified the problem, fixed it, and gave me some tips on improving the filtration of my pool. The service was excellent, and the best part of it all, very affordable! If I have any future problems with my pool, I will not hesitate to call upon Freedom Pool Services!

I am writing this update because these guys truly changed my mind. The business owner Andrew (Drew) took my earlier comments seriously and after a few followups with me, asked if he could regain my trust and give them a chance to prove to me that what happened was truly an anomaly and not indicative of how they conduct business. Since I also have my own business, I could appreciate his concern that he had a customer not at all happy and he wanted to make it right. He set up a meeting with one of his best technicians to come evaluate an ongoing issue I been having. After tow visits he had identified the issue and had it fixed. I decided to have them also start a weekly service which Andrew quoted fairly and fix a broken item in my filter that was hard to source. Both have been going great since we started a few months back and were enjoying the first pool season in a few years with crystal clear water and NOT having to spend my time fighting the chemical balances and algae that had been growing just a few days after I sweep the pool myself before. Thank you

Had an exceptional experience. Needed to replace a pump in a short amount of time and Drew far exceeded our expectations. Very lucky to have these guys help us out

I still can’t say enough positive comments about Freedom Pool Service. Drew and Antonio consistently continue to provide excellent customer service. Anytime I email or text Drew, he responds in a timely manner. Lately we have been chasing a ½ inch loss of water per day. Drew recommended a leak detection service that was very responsive and diligent in finding a small leak by my light. Drew… thanks again!!!

Fast, efficient and job done right. What more can I say. Our pool filter had literally exploded due to a material failure. Drew took me through all options. from bargain filters to top of the line. Pros and Cons. I made a choice and he installed it on Saturday. We’re good to go with nice, clean water.

All I can say is Drew was excellent!!! He fixed what John at Juleson Pool (408) 605‑3914 messed up!
John installed a variable speed pool pump for us and disconnected the power supply to my heater!
I thought the pool heater died and Drew was able to fix it by providing power to pool heater!
Highly recommended! Very professional and reasonably price!!!
Thank you

I needed a cleaning to get some of the finer cypress dust out of my pool that the Polaris couldn’t get, Fast communication via email and they were right on time for my appointment. My pool was sparkling clean and they even showed me how to take care of my pool in the future. Fantastic service, thanks!

These guys are very knowledgeable, friendly, and provide great customer service. Thanks, Freedom Pool Services!

Updating after the most recent service. This is how it went.
Did not receive confirmation for the appointment date/​time. I was at work, good thing my husband was at home, but it was a complete surprise and quite disruptive to his day.
Even though I am the person who made all previous contact with them and paid the bills, they had my account under my husband’s name. Pretty infuriating.
Out of the list of things I requested for the latest service appointment, half were not completed:
1. I asked them to order multiple spare parts for the ozonator, not just one that needed replacing this time, however only one part was ordered and installed. No spares were provided.
2. I asked them to measure the pool for cover. They could not figure out how, and simply referred to a different company.
3. I asked them to install a chlorine tab dispenser, which they kind of did, if you count that only 2 out of 3 required screws are holding it to the concrete slab, and they are loose, so the unit wobbles about 10 degrees from vertical in all directions
4. I asked them to remove an old booster pump and clean up the piping. The pump was disconnected but left where it was. Piping was rerouted, but now the cut tubing and pipes are also there in addition to the previous maze of tubes. Great.
Will not use them again, that’s for sure.

Freedom Pools installed a new heater and a new ScreenLogic control panel. Everything from the initial phone call, to quote, to delivery and install was great! A very professional and knowledgable team!

I called Freedom Pools to install a new pump, because George at Alumni Pool Service told me that my filter pump was broken. Drew at Freedom Pools was very courteous, asked for photographs of the equipment, and scheduled someone to come out and take a look at my filter. He even had the technician bring a new pump on the truck so he could install it that day and save me the cost and time of a second call.
The technician, Ollie, was very friendly. He took one look at our equipment and told me that the pump wasn’t broken at all – there was just a blown fuse. He replaced the fuse – which just took a minute– and walked me through all of the other equipment. For the very reasonable price of a service call, Freedom Pools solved our problem.
I was surprised that Alumni Pools would have told me I needed a new pump, instead of noticing that the problem was simply a blown fuse.
On a second note, I apologized to Ollie for the steep stairs to the pool, as our pool is down the hill from our house. George at Alumni Pools, by the way, had told me that he wouldn’t do weekly maintenance on our pool because the stairs were too steep and the equipment was too old (our pump and filter are five years old and our pool snake is brand new). It seemed kind of odd that the owner of Alumni Pools would assume that his guys are too lazy or too out of shape to take the stairs. Yes, they’re steep, but my son and his friends have been swimming in the pool since they were five, and the stairs have never been a problem. Ollie from Freedom, on the other hand, said that it was no problem at all, that he services a home where there are twice as many stairs, and that many of the pools in my hilly neighborhood involve going up and down stairs.
There is a huge difference between a good pool service and a bad pool service – Freedom Pools is exemplary. Any time I need any new equipment or equipment repairs in the future, this will be my go-​to.

Alan helped us with our new pool heater. He is very knowledgeable. Alan is very honest when it get’s to pricing. He told me he could not match the pricing I had and recommended that I order it and he would install the item. The team is very responsive and they have good communication skill. Plenty of times, I contacted Alan after hours and he helped me out.

I specialize in Pool covers, and love it when I meet someone who is on it just like us. Drew has referred us a number of referrals over the years and we love the communication. All of his customers we come in contact with speak highly about Freedom Pool Service. I highly recommend Drew’s company to anyone looking for quality pool service or equipment.

We just finished replastering our pool and had Freedom Pool Services replace most of the again equipment including filters, pumps, chlorinator, valves, lights, and the control computer. Drew was a pleasure to work with when planning out all the equipment and Alen did an amazing job installing it all. They followed through by fixing a leak caused by a faulty O-​ring in one of the new valves, and Alen even stuck around to fix a cable in the heater (our old heater) which looked like a small animal chewed through one of the wires.
Alen set up the wireless control and got it working on our computer and my cell phone. These guys are honest, hard-​working, and very professional. If they provided pool chemical service in my area (North San Jose), I’d use them for that too.

I have been using Freedom Pool’s services for well over a year now.
I went through several low cost providers previously. And though they were easier on my checkbook, but they required surprising high level of monitoring and follow-​up.
With Freedom Pool’s services I haven’t had any issues so far. Their person comes as per the schedule, maintains the pool, takes care of minor repairs and makes suggestions as necessary. When the person is not going to be available — he makes sure to someone as a backup and (more importantly) informs me so that I am not ‘surprised’ by a stranger in my backyard.
I haven’t had any emergencies yet. Though based on the reviews here I feel comfortable about their service in case of emergencies.

I’m very happy with the service Alen (this is the way he said he his country spells his name) gave me.
I had 3 different leaks and he fixed 2 of the 3. The other one he couldn’t guarantee but gave a suggestion as to how to address it before deciding to replace the whole unit.
I thought that was great that he offered some suggestions; not trying to make a quick buck by recommending to replace the whole unit.
I had to leave for an errand but when I came back, I noticed I was still having leaks. I called and Alen came right back to address the problem.
Furthermore, I mentioned I noticed the water in my pool was draining rapidly over a course of a few days. He mentioned doing the ‘bucket’ test which I’m aware of and he gave me a referral he highly recommended.
Alen depicts *true* customer service at it’s best. I’m very pleased and *HIGHLY* recommend you contact this company for your needs.