Francesca’s Collections

I have been going to this store ever since it opened at Oakridge. I love their novelty items and I’ve picked up many cute things here. The store has been remodeled but I can’t say the same for their customer service. Out of all the times I have been here, not once was I greeted upon entrance. I understand that sometimes it is busy, but there are times when the store is completely empty and the ladies look at me and just ignore my presence. If that isn’t bad enough, a white family enters after I do and they get the most pleasant greeting. How can I not think that this stores employees are PREJUDICE. If it was a one time thing, then I would give them the benefit of the doubt, but it has happened over numerous occasions.

I am a frequent at this store. I visit with my daughters every time we shop at Oakridge. We all love the unique colorful clothes and jewelry and will probably one day shop here again Although I am more incline to go a little further to the store in LG in hoping for a better experience. I don’t believe the place deserve mine or anyone else’s business long term
Management obviously do not care to read the customers’ feedback because the same terrible customer service still happen. I was at the store today to return couple items my kids got me for Mother’s’ day that didn’t fit right. Partly my bad for not completely understanding the store’s return policy, but the assistant manager talked to me like I was a little kid and scold at me for not knowing. A No one deserves that especially customers of all people. A little customer service training goes a long way especially with loyal customers like us who love the products. Management need to start asking themselves how long before the customers will stop putting up with bad customer service and find a replacement?

I walked into this store for the first time and found a have to have dress, I fell in LOVE! But I couldn’t find it in my size. I was never greeted as I walked in and when I looked over to the register to ask for help the two girls were watching a video on a cell phone behind the counter. I stood and looked at them for a little bit and felt like I was interrupting them. One of the girls looked at me then went right back to the video. I took their picture and posted it on the gallery if you want to see it. With the lack of help and compassion of the customer I left with out that have to have dress :(

Kelly and Emily were both very friendly and helpful. They provided the utmost customer service and were very upbeat, positive, and knowledgable on all their products available. There was a dress that I wanted and the size I needed wasn’t available. Emily was kind enough to go to the back stockroom and find my dress for me! How sweet!
This store has an amazing selection of clothing and accessories. I will be back :)

I have to admit that I have shopped at Oakridge for years and had not stepped into this store until this past weekend.
But this weekend was different. My daughter and I arrived before most of the stores had opened. Francesca’s Collections was the only store open (aside from Target, I suppose, and we already looked around there… needed to «kill» some more time). Also, there were a lot of people there, so we went in just to look around and see what it was about.
This is what I thought:
This is just the cutest store. They have some really beautiful pieces of clothing, cute journals (my teenager liked), watches, jewelry — you name it — and quite a lot of other things. While we were standing in line to purchase a couple things for my daughter, the salesladies announced a raffle.
A RAFFLE? WHAT?
I threw my name in just for fun — and then told my daughter, «Why not? Go ahead.» We didn’t think we’d win and we weren’t even sure what the prize was. Like I said, we just walked in to look around, picked up a couple things and stood in line to purchase our items.
As we were paying for our items, they called my daughter’s name! WHAT? How lucky was that!!! We got a beautiful top (I say we because my daughter said I could have it), a «cool» journal my daughter loved, some jewelry (that my daughter also kept), a wonderful smelling candle, (which is burning right now as I type), a large eyeglass case (which is perfect because I didn’t have one for a set of sunglasses I had), and a scarf.
If you haven’t been to this store, you should check it out. There’s so much to see — and some really great items. My daughter also purchased a really cute owl watch and a journal (yes, another one — she is obsessed with journals). The salesladies were all really nice and friendly. The fitting rooms are nice and roomy.

Love love love this store. Can I say I love it anymore? Lol Okay first this store is very boutique like BUT at low affordable prices. Very pretty and unique items never goodwill type stuff. Nothing wrong with goodwill but this store has an element of glam to it, I don’t know how to explain it! If your ever in San Jose be sure to check this store out.

Woah! This store has changed dramatically from when I had been in before! It literally is a whole new store. All new staff that are super helpful and know their stuff, new merchandise that totally makes me want to peek inside and see what I’m missing ! Have to love their bogo deals

ATTENTION: THIS STORE IS UNDER NEW MANAGEMENT
I have to be honest I was nervous to walk into the oakridge location because the previous man owner was beyond rude and I HATE awful customer service. It makes me so mad. Anyways, I went in and an employee named Taylor greeted me and helped me style different dresses for my daughter and I! She was helpful, she asked for our names to make the experience more personal, and she was patient when my daughter was being picky about a dress.
Im happy this store is under new management and is back with great customer service. Also, the store was beautiful and the fitting rooms were clean as well which is always a priority.

Visited this boutique just the other day. While I was browsing around the store an employee had the nerve to continuously bump into me, get in front of me while I was looking at clothes, and was just plain rude. She did not say excuse me, each time she would just say oh sorry. She did this MULTIPLE times to both my mother and I. I understand she was trying to organize the clothing but she needed to just slow down and put us customers as a priority and let us browse the clothing, rather than bumping into us, or rudely step in front of us while we are looking at clothes.
… Other than that the jewelry and clothing are cute. This is the only reason I would give them two stars.

I was glad to discover that there is a physical store for FC. I’d occasionally peruse their website but never ordered anything bc if it didn’t fit, it seemed like a hassle to return.
Their collection is great especially if you need a dress/​skirt. I’m attending 2 weddings in the month of July and needed some new attire. Luckily I found 2 nice dresses and within budget. I do agree with the other Unilocalers that their customer service is lacking and could use some improvement.
Note: They’ll provide a full refund if you return within 14 days but after that, you can exchange.

I recently bought:
–A dress: LOVED!
–A Belt: LOVED!
–A ring: IT BROKE IN LESS THAN A MINUTE!!! There goes $ 10 down the drain. I understand you get what you pay for but I have had Forever 21 jewelry that has lasted years.

Funny when places delete your reviews. I hadn’t been in this store in a while after an awful service experience. I had even emailed their corporate offices so after avoiding the store for a couple months I recently decided to visit again since my friend had given me a gift card. BIG MISTAKE. Still awful customer service. I don’t care how amazing their clothes and accessories are they obviously don’t care about their customers since their staff hangs out behind the counter without greeting a single person. Totally disappointed especially after a district manager sent me an email back saying they were working on their service training in this store.

I love the store and the stuff they have. I am only giving it 3 stars bc the employees there are typically rude and do not acknowledge your existence in the store.
Otherwise, their stuff is cute and unique.

Cute store, went trick o treating with ma boy and realized I never reviewd this little boutique in the mall!
They carry a large variety of cute clothing, summers the tops, skirts & dresses are gorgeous, I haven’t checked out their winter line yet. They have dressing rooms so you can try stuff on. They have a various types of jewels, bags, clutches, and their online sales are awesome. Sometimes it pays to check out the merchandise in the stores and wait a while, if you’re not looking to buy immediately, they go on sale in 2 – 3 weeks time with their merchandise turnover (i’ve noticed).

cute stuff. super colorful, somewhat pricey clothing and unique accessories. if i didn’t have so much crap, and wasn’t such a cheapskate, i’d probably buy a bunch of tchotchkes and jewelry here.
i did cave and buy a salt and pepper shaker set shaped like squirrels. with painted on eyelashes. i’m not proud of myself. it was a gift!

I can’t believe I never knew about this store til a few weeks ago! Apparently I’m slow and this store has been around and actually is a chain. Although I have yet to purchase anything here because of lack of time, the selection is endless and so my style. Colorful tops and dresses with jewelry and accessories to match. They even have cute little trinkets that you can buy as gifts and cute home décor items. Pretty reasonable prices as well. Not as cheap as F21, but still reasonable. Can’t wait to go back !

I had never been in the store until last Saturday night and immediately fell in love.
I browsed through the selections and found a dress that I FELL IN LOVE WITH! Of course it was the last one, so I tried it on and voila, it was meant to be.
I took the dress to the front and Rebecca helped me out, I showed her there was a small tear in one of the seams, to which she replied that she could take 15% off but it would be FINAL sale. I deferred to simply pay the $ 47.00 and figured I could fix the seam on my own. This was at about 8:30 pm Saturday evening…
The next day I went on the hunt for matching shoes and while placing the dress up to my body, I noticed a huge tear in the side of the dress under the left armpit. I was really bothered and called Rebecca who informed me to come in and speak with the assistant manager. I then began inspecting the dress and noticed not one or two but THREE other tears through the side seams and the back. At this point I was really upset and after a lunch appointment, headed back to Oakridge.
When I arrived, Rebecca was there and so was the assistant manager. She took a look at the dress and I showed her the various tears and rips on the seams (the tags were still on the dress). I asked her to discount the dress since it was NOT up to par, especially for how much I paid for it.
The assistant manager was nice enough stating that she «shouldn’t be doing this» but she would go ahead and give me 20% discount, to which I was grateful. As Rebecca inspected the dress, she stated «interesting, I didn’t see these tears last night» which I took as her assuming I had made the tears. I was discouraged with her reaction and both of them made me feel like it was my fault the dress had the tears. Had that been the case, I would not have brought the dress back.
The store is really great, love the clothing and the kitsch type feel, but the customer service was NOT acceptable. The fact that I had to basically talk them into giving me a discount on damaged goods is completely ludicrous. I will be calling the head manager to voice my concern with the customer service and having a $ 45.00 dress on a rack full of tears.
I will not be shopping at the Oakridge store again, but I will go to the Los Gatos one, where I am hoping to find a better interaction with the sales team. Though I was grateful for the discount, I was not happy with the customer service I recieved, at all.

Absolutely love this new place for reasonably priced fashion and sparkle. Back in the Bay for me means back in Oakridge Mall shopping Westfield for Christmas deals and I was delighted to find this little store dedicated to original fashions and also really cute accessories.
I love the assortment of clutches and bags here. I think that there is a lot to search there especially when it comes to the great amount of costume jewelry they have here. What I appreciate the most is that most of their jewelry does not look cheap but is pretty competitively priced.
Their clothes are hit or miss. But I was happy to find some cute lace and dresses.
I only wish that I could buy the décor from their store :)

I’m SO HAPPY that Unilocale led me to Francesca in SJ! My friends and I went to the location in Chicago and I loved it but regret not getting all the stuff I picked up but I’m extremely happy that I can order online now! They have the cutest pieces with affordable price tags. Best deal in town by far!
I can’t wait for more things to come out, I love this boutique!

Finally a new store in Oakridge that caters to Women looking for affordable fashions! The store is situated right outside of Macy’s on your way to Sephora, and I had to stop in. There’s a great variety of clothing, purses and jewelry all at very affordable prices. At the time they had a lot of great dresses in stock. Plus the ladies who work here are super nice!