F&M Towing

I was in an accident and the CHP called F&M Towing since my car was inoperable. The guys who came out to tow my car were nice enough and very helpful. But that’s where the good service ended. My insurance company towed the car out of the yard ASAP due to the high costs of keeping it there. At first they said they didn’t have my car, then they said I had to personally go in to release the car. After the car was towed to the repair shop, I got a bill for more days than my car was there for! My car was already gone for over a week and they said that they were continuing to charge until I got the car out. I figured it’s not my problem since I gave the paperwork to my insurance company to handle. Yesterday, I get a letter from the DMV that they put a lien on my car. WTF! What a nightmare!

First off the lady on the phone has a shitty attitude. Really pour customer service. My car was picked up on the freeway early in the morning. When I went to pick it up in the afternoon some of my personal belongings were stolen! Pissed off about that. I could smell alcohol on the driver that took my car & I to my house. Surprised this tow truck company is still up & running. Would not recommend this place to anyone. Consider yourself warned.

What kind of towing service refuses to help customers out. The customer service sucks. The lady that chose to talk to me pour out her attitude at me. At first when I came to picked up the car, the receptionist demanded me to pay $ 200 just because it was the «regular fee» to release the car. As irritated with the service I received already, I paid the total amount with no problems. The printers or the computer was down that day so as I walked outside to hand the older guy in the back of the yard with the paper to verify my car. The receptionist called me in again because, apparently, she didn’t know my car was towed in the evening before, so it was another $ 170 charge on my part. I was furious at the fact that I repeated myself repetitively that the car was towed in the day before. That’s not the worse part just yet. I asked her for a legit receipt but she said the computer was down when I can clearly see that she was on a website writing another claim or something. I was in a rush so she said the paper to verify my car that I gave to the tow person was my receipt because it had my signature on it. So I thought to myself, whatever, just get the hell out of here. As I got the car back to my auto shop, I realized the tow person TORED the verification paper to many pieces already.
I’m surprised CHP actually trusts this kind of business. Their business represents how the law enforcements run theirs too I guess.

F*ck this place and F*ck the Dumb B*tch on the phone. All you people who work here can suck a d*ck

Steve with F&M Towing was very professional and knowledgable. He arrived on time, provided me with contact information, and was very pleasant. He managed what could’ve been an emotional situation (I broke my beautiful car!) and kept everything calm and light. I highly recommend this company! Thanks Steve!

I am not a customer, but I am watching this older man literally bullying cars off the road! He is tailgating cars and weaving in and out of traffic.
I only wonder how he drives with someone’s car attached to his truck.
Absolutely awful

f&m towing 998‑5714
extremely rude guy!!!
he took off when he saw me with my 3 children in the hot weather.
i know they don’t take passengers, but we had already a ride home coming!
it took them forever to arrive and the lady on the phone was very rude as well
DO NOT DO BUSINEESS WITH THIS PEOPLE

This review is for fm towing, phone #: 408−998−5714. This towing company is very unethical and fraud. Having a hit and run accident is not a worst day yet until you met their tow truck driver. CHP called them to tow my damaged car off the highway. The tow truck driver (picture above) told me the fee is $ 200/​hr. We agreed to tow the car to my house. After we got off the highway, he told me that he couldn’t tow it to my house. He had to tow it to his junk yard (I think he wants to tow to his junk yard so I have to pay more for the lot fee since it’s at night and they won’t open until the next morning). He said we agreed to tow it to my house. He said he will tow it to his junk yard and if I want the car down, I have to pay him $ 400. Wtf, my car was just on his truck for 5 minutes and he wants me to pay him $ 400 if I want my car down. Try to avoid F&M towing if you can. If you have an accident and CHP call them, you just ask CHP to call another company. I also attached the pictures of the tow truck guy.

Do Not let these people tow your car from an accident. They will hold your car for what ever money they can get out of you or your Insurance. The people in the office are Very Un-​Professional! To actually sit there and laugh at a customer of theirs is very Un-​Professional & Un Compasionate. There are a lot of great tow companies out there that will help you call them. When people get into accidents they Do Not need these kind of headaches from a office staff that horses around. Tow companies like this give other businesses a bad name.