Diana Swanson, DMD

After accidentally touching my upper palate near my gum line, I felt an extremely painful sensation underneath the gums. I went in to see my general dentist who was concerned that I may have some tooth resorption based on some quick x-​rays. Now I had heard of gum recession but this was totally novel to me. I was not pleased to see that I might have an uncommon and troublesome dental condition in which the body’s own cells eat away and dissolve the tooth structure. I thought to myself, great, nice way to start the day! My dentist recommended that I go in to see a periodontist, Dr. Baroudi, and because the treatment could possibly also require a root canal, she recommended that I go see Dr. Swanson, Dr. Baroudi’s colleague. She thought both were excellent dentists, periodontist and endodontist respectively, that share offices.
I did not want the matter to fester so I called their office immediately and they were able to give me an appointment later that day, which was great. I was so pleased that I might be able to get this matter taken care of the same day. I came in and really liked the clean and modern feel and décor of the office; the receptionist was really pleasant. She asked me to fill out some paperwork and before I knew it I was escorted into this room in which a 3-​D digital x-​ray was done of my full mouth. After a few minutes, I was escorted into a room in which Drs. Baroudi and Swanson came in and introduced themselves. The two of them looked at the imaging and almost simultaneously came to the same conclusion, I did indeed have tooth resorption in the spot in which I was feeling pain. They showed me why they came to that diagnosis — I could see the little lunar spot/​dent on the surface of the tooth. I wished I was looking at a picture of the moon, not one of my teeth. Any way, the two of them quickly came up with a plan of action that might save the tooth and prevent me from having to possibly have the tooth pulled and a subsequent implant put in; recommending a crown lengthening and a subsequent root canal. They discussed the timing of the procedures they would each be able to do. I really appreciated their conservative and collaborative approach to the subject. And because of that I knew they were not trying to make money off of me. I spoke to my dentist and she looked at the imagining and agreed with the proposed treatment plan.
The office was great about squeezing me in toward the end of the day so that both doctors could do the two procedures. Dr. Swanson’s root canal was fairly quick, easy and painless. She was incredibly professional, attentive (constantly asking how I was doing, whether I felt pain) and before I knew it, she was done. All in all, it was a hell of an adventure but I could not be more pleased as to the quality of care that I received from Dr. Swanson and her colleague.

The office manager lied to me about submitting a pre approval to my insurance, when I showed up for procedure I called her on this and she blamed my insurance so I did a 3 way call my insurance confirmed right in front of her that she did not submit for pre approval after they billed me for office exam they said quote” we think a different office would be a better fit for you good luck” very shady back office stuff going on there

Having worked for an Endodontist in the mid 70’s.and I can still hear the screams. I had to have a root canal on Feb 4^th which sent me into such a tizzy I didn’t sleep for 2 days. My consultation with Dr. Swanson helped alleviate my fears… but fears are fears. I am that person that makes a dentist wonder why they chose this profession. I can honestly say everything… everything she said was true. Zero pain… she talked me through the procedure… she worked fast and my recovery has been minimal tenderness. Minimal. She has completely made me feel whatever dental procedures I have in the future will be done with no pain. Amber in the front office calmed me through my tears (there were many). I am SO grateful for their understanding… and the excellent treatment. If you have any fears at all… not to worry. Trust me… this is one awesome office.

Dr. Swanson was very professional and surprisingly gentle when it came down to clean up a previous root canal I had. After I was hit with shots to numb the nerves (little to no pain) I was very comfortable with the whole procedure. I feel like the whole Cambrian Specialty Group pride themselves on customer service and make sure full disclosure is a must.
the Cambrian Specialty Group are amazing

I just had a root canal procedure. It was so fun. I didn’t have to worry about my tongue defending my mouth or keeping my mouth open. I got to see most of the procedure in the instrument’s mirror. I did not expect that and it was cool. Dr. Swanson was great! I’d have gotten another!

Although I went to this dentist for a consultation, I chose to have my treatment done elsewhere. Dr. Swanson seemed nice, knowledgeable, and I trusted that she would have done a good, painless job on my root canal. However, her staff and less-​than-​truthful billing practices left me feeling unsettled. I had already found a great endodontist, who did previous root canals for me, and who I really like and trust (see Unilocal review). But who doesn’t want to try and save a bit of money by going to one that is in your insurance’s network instead? I think what I’ve learned is that you can’t put a price tag on peace of mind.
Things I liked:
— Nice and calming office. Easy to get appointments. Plenty of parking. Dr. Swanson was easy to talk to and was very knowledgeable.
Things I didn’t like:
— There is only one front desk person there that I felt was professional, nice, and helpful, and that was Amber. I talked to others that seemed lazy, unknowledgeable, unprofessional, and maybe even a bit harassing (I’ll get to that later).
— The dentist’s assistant. She came in abruptly, didn’t introduce herself, and started giving me orders regarding the X-​rays she needed me to help her take. She got the tooth number wrong, and I had to correct her. The times she spoke to me were in broken English. I didn’t want this person near me during any kind of procedure.
–My appointment was at 9am, but I wasn’t seen by the dentist until 9:30am. I was the only one in the office. Also, the dentist’s assistant accidentally put up the day’s schedule and list of patients on the little TV monitor so I could see I was the only one scheduled at that time (also, HIPAA violation right there).
–As others have mentioned before, there is a sneaky little added fee to your root canal, that «no insurance covers». It’s for $ 149, and comes out of your pocket. It’s for a few drops of antibiotic that is dripped onto your tooth. As this sounded fishy to me (I’ve had root canals before), I called my insurance and, sure enough, they advised me to question this fee with the dentist as they hadn’t heard of any extra fees like that. Usually the insurance gets billed one amount, for everything done during the root canal. None of this itemizing, nickel-​and-​diming stuff. Of course, when they first explain this fee to you as part of your estimate, they don’t in any way tell you it’s optional. But when I later called back and spoke to the office manager about it and about what my insurance had said, after some harassing about how I really need to have it and should have it, and she’s been doing this for a long time so she knows, she did admit that I could opt out of it. Thanks for being honest, but only when I pushed the subject and involved my insurance. I’m sure they bank on people not even questioning this charge.
If you just need to get the root canal done and don’t care about any of this (like maybe it’s an emergency situation) then I would say this place wouldn’t be bad. Get it done, and never see them again. However, I like that there are many choices out there for medical and dental care, and this care needs to be trustworthy on all levels for me.

I had a root canal done by Dr. Swanson and let me just say WOW. The procedure could not have been more simple. Once the initial numbing shot (a quick pinch) is done there is absolutely no pain, I repeat. NO PAIN. She is quick, precise and efficient. Before coming in I was extremely anxious and nervous. I had many people psych me out before my procedure claiming I would be in intolerable pain, and that it would be extremely agonizing. To my pleasure the whole process was quick and painless. Thank you Dr. Swanson!

This rating is for the receptionist/​scheduler, «Amber» she was extremely knowledgeable and friendly with all my questions. Went out of her way to answer and find out answers to questions she wasn’t 100% sure of.
Turns out my insurance wont cover as high percentage here as another place so I chose to go elsewhere but I definitely appreciate a great first impression and she definitely delivered that.

Let me first state that although I was not impressed with this Dentist or the practice in general, I do believe Diana Swanson is highly qualified to do good work.
My experience was Meh. I was impressed by how beautiful (and rich) the interior design of the office is, but I don’t choose a practice solely on the esthetics of the office. I was referred to this endodontist by my dentist. When I called to set up the appointment, the woman that answered was a bit brash, very matter of fact, no warmth in her tone. I was willing to shrug that off, until I arrived at my appointment, which by the way I got rather quickly (thumbs up there!). Upon my arrival, it felt cold and uninviting, even though as I mentioned it was beautiful, too bad the personalities don’t match. I’m all for giving people the benefit of the doubt, maybe they are having a bad day, or something is going on in their life, whatever, BUT the entire place/​staff was this way – were they all having troubles/​bad day? Perhaps, one of them sets the tone and it snowballs from there?
After filling out my forms a girl took me into the room and had me sit in the chair. Then this older woman comes in and just starts taking Xrays, no introduction, no «how are you?» nothing. When she’s finished taking Xrays she leaves the room! Hmmmm… ok. Then Dr. Swanson comes in and introduces herself very matter of fact, all business. She begins to look at my xrays. She looks in my mouth and probes a little at the teeth that are in question. She then leaves the room with no explanation, comes back in with another woman, I honestly can’t remember if they told me her name, only that she was a «gum specialist». She begins probing and consults with Dr. Swanson, telling her one of my teeth is debatable whether it can be saved and begins to walk out. I stopped her and asked her to clarify what «debatable» meant and then Dr. Swanson brashly stated «I’m going to tell you» and the other woman walked out without a word to me. (SMH)
Dr. Swanson gave me her opinion and advice and she did answer my questions, but I just didn’t connect with her or anyone else in that office. To be honest, it felt like a bunch of snotty, arrogant EXPERTS with a condescending attitude. I feel bad saying that, but that’s the truth. Because of this feeling I’ve decided to seek out a different Endodontist.
The only reason I gave two stars is because I do believe they are more then qualified to get the job done right, it’s too bad they don’t possess the chair-​side manner to go along with their expertise, beginning with the front desk and ending with themselves. Be a little more pleasant and *smile*

The Cambrian Specialty Group likes to over charge and bill everything to the maximum while helping their patients.
For a standard root canal, they charge a $ 150 dollar fee for an unspecified antibiotic that she drips into you tooth as she performs the root canal. The volume used per person is less then 10 drops and she buys the fluid by the ounce at about ¹⁄₃ what she charges customers. Oh and this medicine is not covered by ANY insurance.
I will not be going back! Highway robbery pocketbook wise and it’s dental facilities like this who should be government regulated! They have more clerical staff then helpers and the actual dentists combined… Talk about milking the system!

When it comes to choosing an endodontist, impeccable training, experience and precision are the qualities I seek. I spent days researching and contacting top rated endodontists in my area, and did not stop until I found Dr. Swanson. At age 50, I was having my first two root canals and was not prepared to compromise on the caliber of treatment I was going to receive.
Dr. Swanson performed the treatments with a thorough and reassuring calm. The entire procedure and post-​op period were as uneventful as they should be. Thank You Dr. Swanson for your commitment to providing the highest level of care to your patients!

Diana Swanson is a professional hard to find.
You have nothing to fear if you contact her office. She started with the right diagnosis. The root canal job she performed with concentration and, almost comfortable.
Would recommend strongly. The more challenging the work, the better you will be with Dr. Swanson.

Horrible, unfriendly office staff and a dentist who really doesn’t care about her patients. The bill after the procedure will shock you. If you must get a root canal, I would recommend Dr. Pei Pei Chang in Redwood City.

Dr. Swanson is great. I went to see her to have a root canal done in my back molar. I called her office in extreme pain, desperate for an appointment asap. They got me in within the hour. Dr. Swanson and her staff were very nice and made me comfortable. She was not super chatty but then again I came in for a root canal not to catch up. Not to mention what’s more annoying then a dentist asking you questions with their fingers in your mouth!
Prior to the procedure, I was beyond terrified. Root canals have such a negative reputation. Not only did Dr. Swanson assure me, but she also checked on me through out the procedure. The procedure was done in about 45 min, NO PAIN or discomfort! Felt the same as a cavity getting filled.
Have no fear, see Dr. Swanson, you wont regret it.

Dr. Swanson did a excellent job on my root canal. Her office is very clean and beautiful. My root canal was fast and painless because she has state of the art equipment. I enjoyed going there because she was very informative about what she was going to be doing. It was my first time getting a root canal and I was terrified, I had heard very bad stories about the procedure itself but, with Dr. Swanson & her team doing the root canal, I felt at ease and comfortable. The procedure itself was very fast and my pain level was very, very low.
Dr. Swanson & her team always put the customer first! Thank you for making my visit such a great experience!

I woke this morning with a toothache I could no longer ignore. I was able to see my regular dentist at 8:15, and, after she told me I would need more work, I was referred to Dr. Swanson, who agreed to see me right away. I was there by 10am. The office was comfortable and the front desk staff very friendly and efficient. This happens to be our last day on this particular insurance plan, which made the billing process more complicated, but the staffer was able to run the numbers on our old insurance and our new so that we would have the best coverage for my next appointment, too.
Dr. Swanson has a very good bedside manner and took a close look, being very gentle. We originally were going to have me come back in a day or two to do the root canal, but she sensed that I wanted the pain to go away ASAP, so she moved things around and took me then and there. I was out of her office by noon. The root canal itself was so painless that I could have dozed off. Can’t beat that. I’ll be back for any endodontic needs. A+!

Adding a follow up review on Dr. Swanson as I have been back to her office a couple times and her old receptionist Monica is no longer there. I have communicated over the phone with the assistant Olga who is very friendly and professional. Dr. Swanson’s office is super clean, interior is designed well, and she makes me feel very comfortable and relaxed while doing a root canal. She also plays pandora with a classical music station which is nice to hear while in the dentist chair!

Dr Swanson is amazing [period]
I have had the unfortunate need to visit an Endodontist a couple of times thanks to a pesky tooth I destroyed as a child. Infection had set in and bone was deteriorating. The only solution was a root canal re-​do to clean out the infection which would hopefully lead to bone re-​growth. I saw «one of the best» Endodontists in San Francisco who had me in and out in under 15 minutes. Sure I appreciated the speed but did not appreciate the terrible bed (chair)side manner nor the awful aggravated infection that followed. The SF Endodontist’s advice: extract the tooth and get an implant «it’s your only option.»
«No other alternatives» is not a response I easily accept.
I heard about Dr. Swanson and scheduled an appointment. She said the root canal looked pretty good but would try another re-​do again using a different technique. 3 months later an x-​ray discovered the bone had COMPLETELY regenerated. Over 8 years of steady bone loss regenerated in 3 months!
Sure I could go on about how modern and beautiful her office is and tell you what all the high-​tech equipment in the office can do but at the end of the day are you going or *not* going to an Endodontist because of the massage chair or the receptionist?
I would think you’re going because you want quality work done by someone who listens to you! She really listens and while you are in her chair you’re the ONLY patient on her mind. Truly a phenomenal Endo whom I would whole-​heartedly recommend!

The staff was helpful navigating the logistics of my insurance. Dr Swanson was detailed in explaining my options and how best to proceed. The tools used in the procedure where new and high tech. Her artful removal of a nerve left by a lesser dentist was a great success! After years of having problems with one tooth, I can now gratefully say THANK YOU! I’m living pain free!
I would recommend this professional and effective agency to any of my friends

I have now have gotten 2 Root Canals from Diana Swanson over the course of 1.5 years. Both times I expressed to her that this was the best Root Canal I have ever had. What I mean is that she made things so comfortable that I almost fell asleep during the actual procedure. I am very glad my regular dentist recommended her.
As the earlier reviewer stated the fast acting Novocain, which was placed perfectly got me ready within a minute!
Honestly the most painful part was the needle punctures, after that I didn’t feel a thing. Between the tools she used (really love that bite block) and how she carefully explains all the details of the procedure afterwards I left feeling good. I also didn’t need any additional medication afterwards, a couple of Advils was all that I took and I’m not even sure I needed to take them.
I was one of the last patients in her old suite number, she was moving to a different suite within the same building the following day. I’m sure she now has even more up to date equipment which can only make things even better for the patient.
So to sum it up, if you are in need of a Endodontist for a Root Canal and you live near San Jose, I highly recommend Dr. Diana Swanson.