Diamond Laundry & Cleaners

I took my suede jacket all over town. It had a water stain that no other cleaner would even attempt to clean. Diamond Laundry had no problem cleaning the entire jacket. They even returned $ 20.00 that I forgot in a pocket.
I can’t say enough good things about Diamond Laundry. They have a customer for life!

This place has an old fashioned feel, and the service is great. They spotted a stain on a blouse that I didn’t point out to them. The pricing was better than my other cleaners. I found my new cleaning service.

This is the best place to go, friendly people. Convenient for me because closer by my place…

We were in town for my daughter’s sport and she spilled mole sauce on her new white shorts. our hotel recommended Diamond. They were very friendly and professional. We are a customer who they probably will never see again and they still did their very best for us. The stain was removed. So very nice to see such a great job from a local, family owned business.

I thought I did a review of this place, but couldn’t find it.
Diamond Laundry is the best. I don’t trust my uniforms and dress clothes to any other place. I’ve been coming here for the past 4 years and don’t plan on changing anytime soon.
Family run, cash or check only, and old school friendly customer service that I love.

I was referred to this cleaners for my sofa cushions. The owner was willing to try and clean them but he suggested another place in Campbell that specializes in upholstery cleaning. Really appreciated his honesty, will definitely patronize this establishment in the future.

Diamond Laundry & Cleaners is a great business. The ladies who work here are all super friendly with excellent customer service skills. The turn around time is quick, and you can also request that they call you if your items are finished earlier than expected. The prices are competitive and the quality of their service is superior. I would like to give Diamond 5 stars, but unfortunately not accepting Visa/​Debit is an inconvenience. I also wish that their hours of operation were more convenient for the average 9am-​5pm employee.

I had been going to Diamond cleaners for several years since moving to San Jose. Each time was a good experience and I never had any issues before. However, based on my last experience I will not go there ever again. I had picked up several of my blouses and my boyfriend’s dress shirts. After a few days he went to get dressed for work and took one of the shirts out of the bag. He immediately noticed a gaping burn hole on the chest and someone’s half ass attempt to hide it by putting a piece of white garment tape on the inside. I called and brought this to their attention and I requested to speak with a manager. He said to bring it in to have a look. As I got out of the car an older woman was at the counter basically staring me down. I showed her the issue and said the manager wanted to take a look. She raised her voice yelling and berating me saying that it was already like that and she put the tape there as a favor. I calmly replied that she was embarrassing herself, I asked why anyone would dry clean a burned shirt, and let her know I had no issue filing in small claims court as it was an expensive brand that I had bought for my boyfriend as a gift. After her tirade, she finally went to get the manager saying I was threatening to sue them. He looked at the shirt and a print out of the exact shirt on Nordstroms website. He was much calmer and understanding…(as if that shouldn’t have been a given???) and later mailed me a check. I have never been so flabbergasted by anyone in the service industry before. I’m only giving 2 stars because the manager was kind and understanding. The older blond smoker lady is absolutely horrible. I guess she was having a bad day but #whocares. That is no way to ever treat a customer.

Just a FYI, I have never used this place but you should know that they charge $ 5 to press men’s shirts with snap buttons, go to star cleaners they do a great job for $ 2.00

Have been going here for years. That was after going through a lot of cleaners. Always receive great service and always great work. By far the best in San Jose.

This is an excellent laundry and cleaners with an efficient and knowledgeable staff. Turnaround time is very good, and rush jobs accommodated. If they cannot do a specialty job, they will refer you to someone who can. I have tried several laundries and cleaners in downtown San Jose, and this one is the best by far.

I took my uniforms with the idea that they may be able to remove some stains content with the understanding that they may not be able to remove them. I picked up my uniforms not only was the lady rude and did I have to pay 30 dollars but my uniforms still had stains that the laundry mat would have had removed. Mind you that it only cost me 15 to 20 dollars to do laundry.
I guess it’s my fault for not understanding dry cleaning, maybe that’s just what they do.

I’m giving this place 4 stars for the fact I have only came in once and they knew my name, shirts were hand pressed and I had fast and friendly service. The older women offered me candy and service was with a smile. Most places today people are rude and service is slow but not here. The gals knew how much each item would be and gave a precise mental charge to me, the one down fall would be it’s cash or check ONLY.
They are a little pricier than what I would usually pay but I came in on a Thursday after 2pm right before a holiday and they guaranteed me my stuff next day after 2pm, with that service I am willing to pay a little more.

Went to this place because of the great reviews and people definitely weren’t exaggerating when they said this place has great service! I bought in two coats for cleaning. They charged me $ 9.50 for each which was pretty decent. The ladies there were super nice and friendly which I appreciated.
The best part was when I came back to get my coats however. The cute old lady had sown buttons on one of my coats for me free of charge! She even tried her best to find matching buttons for my coat. I really appreciated that. I don’t know very many places that would go to that kind of trouble especially since I didn’t even request it.
Will definitely be back next time I need a dry cleaning.

My BF and I go here, and we just can’t rave enough about the place. We used to go to Rex’s, but Rex’s subs out their dry cleaning to Diamond!
So we were paying a surcharge to go through Rex as the middle man!
We wised up when we found a Diamond tag in our dry cleaning from Rex’s.
Diamond is the best. Their prices are more than fair, their employees are friendly and helpful, and our clothes come out great! No complaints. And, they’re so close we could walk. ;-)

Yes, I have to agree to what majority reviewers here. My husband and I are fans of Diamond Laundry & Cleaners. My husband works in a corporate office where he needs to wear clean, crisp t shirts most of the time. And I almost didn’t have time to iron or steam his clothes. When we used to live in Chicago we have this french dry cleaners who took care of us, but when we moved to SJ, I researched for good laundry around SJ and I found this cleaners. Overall, the store is ran by two ladies, and they are pretty nice too. Sometimes I met with Mary’s granddaughter. But, I gotta to say their work is as good as the French laundry we had in Chitown.
The price is ok. You will find it too pricey if you only have one or two clothes to clean, but if you have more than three items, you will save more money.
Service: B+
Quality: A

Nice people. Pricy. Maybe its just me but the stain I wanted removed was still there and still smelled. =(.
My total came up to $ 15+ for one vest…

Heading up a new office in San Jose, I needed to find a good local dry cleaners. All the positive reviews for Diamond led me to get in touch with them.
My major pet peeve with regard to dry cleaners over the years is that many of them staple an identifying tag (with customer name) to my shirts. The tag is stapled with a metal staple to a corner of one shirt tail. The idea, I suppose, is that because the shirt tails are tucked into one’s pants and not visible, there should be no issue with it.
There are three problems with this technique. First and foremost, it has happened to me that the head of the staple can open up over time and prick or cut me on the thigh. Secondly, it creates holes in the fabric that can cause damage over time. Thirdly, it is definitely not aesthetic.
So before I will bring my shirts to a dry cleaner I am not familiar with, I inquire about how identifying tags are applied to clothing.
I called Diamond to ask a couple of questions, including this one. The woman who answered the phone, who identified herself as Mary, did not want to give me a straight answer as to whether staples are used to fasten identifying tags to shirts. This was very frustrating.
After several rounds of back-​and-​forth, she finally acknowledged that Diamond uses staples. But instead of simply answering the question, she tried to make me feel as if it was a stupid question on my part. «How else do you think it would be possible to tag a shirt?» she asked indignantly.
«Some dry cleaners run a paper tag through a button hole, with the tag stapled only to itself, so that you can easily pull it out,» I replied matter-​of-​factly.
«Some of the ‘Orientals’ do that but we certainly do not,» she said, even more indignant in her tone, as if there is something wrong with this clearly superior practice and as if ‘Orientals’ (Asians) are somehow less competent than others, for doing so.
She then went on to tell me how Diamond has a state-​of-​the-​art, high-​tech plant on premises. If it’s so state-​of-​the-​art and high-​tech, I thought, why can’t they adopt a more modern way of getting the tags onto shirts? Running the tag through a button hole, with paper that can easily be torn off, is one good alternative. Another is a little bar code sticker that can easily be peeled off, leaving no residue.
Mary concluded the conversation by telling me to bring in whatever I have to be drycleaned, making sure I know the names of all three ladies who work there. Yeah, right. Get pricked by staples, damage my shirt fabric and support bigotry, all at the same time. What a concept.
Oh, by the way, the prices Mary quoted me for shirt drycleaning were more than twice as much as what I have been paying on the Peninsula. And she refused to tell me what the price would be to dryclean my windbreaker. I would have had to bring it in in person to get that information.
Thanks but no thanks, Mary. This Diamond is no gem, as far as I am concerned.

We moved from San Jose to Palo Alto nearly five years ago. We still take our drycleaner to Diamond Laundry in downtown San Jose — Why? Because Mary and her staff/​family take wonderful care of our clothes and linens.
I’m a laundery freak! And Mary’s team must be, also. They do a great job on getting the stains out, and truly cleaning the items. If they can’t remove the stain, it can’t be done.
The personal care from Mary and her family is the other reason why we travel so far, despite the many, many drycleaners between us. Mary always wants to give our dogs hugs and they are happy to accommodate her. The image posted is that of our beautiful Othello who, on this particular day, was so thrilled to visit Mary that he surprised the heck out of all of us and leaped up on the counter to give her a kiss! Everyone ran for their cameras!
Take your drycleaning and specialty items to Diamond Laundry — and give Mary a big hug or kiss, if the spirit moves you!!!

When I lived in SJ, I used Diamond exclusively for 10 years. Many local ‘cleaners’ are just storefronts and bring your clothes here anyway. Mary is a sweetheart. Years ago, I moved from one house to another and moved into an apartment in between. I’d dropped some clothes off before the move and forgot about them. The folks at Diamond were concerned that I hadn’t come back and somehow tracked me down at the apartment in Santa Clara and brought me my clothes. I was flabbergasted. I now live in Livermore so it’s not possible to go there anymore but Diamond is truly a throwback to the days when businesses were family owned, knew their customers and CARED whether they did a good job or not.