Crate & Barrel

Bad customer service at this location. Cashier questioned me about why I was not returning a shower caddy to the Palo Alto store where I had bought it earlier today. I had intended to splurge and purchase a $ 130 shower stand here but was ignored by another sales person while I was looking in the aisle. I will go back to the Palo Alto store to do my shopping.

I looked around at furniture early in the day on Saturday and had a nice woman helping me and she answered all my questions. I later went home and ordered my pieces online, which was very easy. The furniture was in stock, and I got it delivered the next weekend. The woman who called me to set up the delivery was helpful and friendly. The guys who delivered the furniture were efficient, quick, and pleasant, and came well within the time delivery window. They assembled one piece that needed doors added. I was later called with an automated phone survey about how satisfied I was with the experience. It was great!

I came by to browse around for a Mother’s Day gift. As soon as I walked in an employee asked if I needed help and gave me some cute ideas. I ended up finding a gift for my mom today. It’s a bit pricy here, but thank you for all the help!

First thing’s first. If you are looking for furniture, do not come by on a weekend afternoon. The employee to customer ratio is too great, and so you will not be helped quickly. I would come by on the weekend for window shopping only. The first time I came, I had to wait in line for an associate to assist me. That time, I decided not to buy.
The second time, I came to the store on a weekday evening. Several associates came by and asked me if I needed help. I had a few odds and ends that I wanted to get, and one of the associates upstairs was happy to show me many items, without any pressure to buy. In fact she emailed me a list of mirrors that I wanted to think about. She never made me feel like I was being too picky. While walking through the store I found several items I wanted to purchase, and she was very quickly able to tell me if the items were in stock. I picked out a couple items to bring home and a few items which I wanted delivered.
While looking for delivery dates she noticed that I had a pending CB2 delivery, and offered (without my asking) to group the orders to they would arrive on the same day (which was scheduled for 4 days from the day I visited), and without the extra delivery charge. After making a quick phone call, she was able to get my items in! I used a credit card reward and a 15% movers discount with my order without an issue.
The items were delivered promptly and without issue. The shelves and coffee table that I bought were in perfect condition and are beautiful! An hour after the delivery window, the sales associate followed up with a phone call to make sure the delivery went ok.
Overall, I have had a fantastic experience with the store!

Here’s the question, how much money do I need to spend at Crate and Barrel before I’m part of the company? Well, for me, the question might be, how much money do I need to think about spending before I’m a part of the company. The next question might also need to be, what’s worse, the catalog or the store?
My wife and I found ourselves here the other day, and we ended up spending a lot of time, and some money, here. On this trip, we bought new wine glasses. Some of ours have broken lately do to user error and so we needed to rectify the situation, and they were on sale.
Beyond that, this year we gave away a Christmas gift to over 80 people. It was a customized spice rub that my wife and I made, and we put it in one of their containers.
While in the store I had to at least contemplate new BBQ equipment, a new bar for my backyard, several new chairs, an assortment of kitchen gadgets that require significant thought (who new there was a tool that did so many things to an avocado), several new sets of table settings, a new silverware setting, and several backyard umbrellas, and that’s what I can remember two days later.
That’s our short list, spice containers and wine glasses. I’m sure others do more and feel more entitled to the questions that I asked, but the questions still ring true, can I please be a part of this company. The products they sell are great, and they’ve got a way of presenting them that is appealing, whether in the catalog or in the store.

On selective home tangibles it has items of value. On many others it’s rather pricey and lots of them are commercial quality. Ironically I purchased Kind* brand protein bars that were on sale. It seemed like a dollar store in that i am sure it’s not an item they advertise! One time thing perhaps but it was a great deal! Glassware, cloth items all standardized and again you can find selective deals but remember where this store is located… in a high end mall!

Williams Sonoma. They take back everything. No questions asked. I’ll shop there now.
My first purchase w Crate and got their 100% acrylic throws and nothing but shedding hairs. Cannot return because of reasons they say for others health once used. What about our health? Hairs in eyes and mouth? Babies could choke on this or at least grow a hairball in their lungs.
And I was given a box of 12 appetizer plates and noticed the surface were not consistently smooth when I used 4 of them. I was told they do not accept used dishes! So many great reviews on their website claiming they are high quality, but don’t believe in them.

Very friendly, plentiful staff here.
Beware, ordering online for fast pickup, the website IS NOT representative of what is in stock. I ordered a shower curtain and rings, both were listed as «In stock» at the santana row location. I got an email the next day saying, actually those rings are on backorder so you wont be able to pick them up for 10 days. I know not everyone has nothing in the shower, but that’s me, empty space where a shower curtain should be. If the website only knew what the store had, this could have been a timesaver.

My fiancé and I always loved this place. Sometimes when we would go to Santana row on our date nights, we would browse through this stored for fun. Tonight, we went to register for our wedding! It’s easy and they also give you a gift! Not sure if they change it every once in a while or not, but we got a bag with a bridal magazine, other registry tip stuff, and two stemless wine glasses. It was definitely a fun time. They are having a registry event on the 17^th and 23^rd (or might be 24^th) where the store is closed to only engaged couples, we will be back for that to add more items. Funny thing is, nowadays you use a crate n barrel app to register instead of the old school scanners.

Comparing this to IKEA, it was an average furniture /​home décor store. The price of the furniture and other things were expensive. I walked in and the place was packed. Not by people, but by the display.
I feel like there was a lot of things happening visually. It was overwhelming. This place has two floors but their selections are limited.
I suggest checking out IKEA if you’re planning to buy furniture and other home accessories since their prices are unbeatable compared to here.

More goodies than you can shake a stick at. The first floor is mainly your goods like glassware and eating ware, while the second floor is almost all furniture.
This is located in Santana Row, so you already know things are going to be overpriced for all the
workers who make a million bucks a year, so regular Joe’s might have a hard time justifying buying something here. Sometimes, I have to slap myself and realize that the majority of the world can’t afford this stuff and it makes me feel a bit better.
Still, they do have A LOT of nice things that are somewhat affordable. They have pretty much everything you need in your kitchen, including all many different types of beer glasses. Can’t go wrong with making sure your glass matches the beer you’re drinking!
The staff is very friendly and they do have a set of knives that cost about $ 899. Oh yeah! I enjoy shopping here, even if all I buy is a cup or some chocolate.

Absolutely love this place for home furnishings and décor. Big price tag, but the quality is top-​notch. As a side note, they have the best men’s bathroom I’ve ever been in. The stall has its own separate sink, dryer, etc.
Only giving this place 4 starts b/​c of the price. Certain items are way over priced for no reason.

When you’re 25 and still live with Ma and Pa and were recently downsized to the smallest room in the house, Crate & Barrel really isn’t a place you should be. But I, being the home décor fiend that I am, like to regularly ‘window shop’ for things that I would love to decorate my own place with.
Recently I bought a set of really legit plates for like $ 45… but they are going to go ahead and live in the box they came in, in my teensy tiny closet until I decide I can afford to be and adult and move out (and/​or get kicked out).
I legit can’t wait to be an actual adult (living with you parents in your mid-​twenties is embarrassing AF) and decorate my entire home with Crate & Barrel items which will be a significant step up from the cheap IKEA that I currently rock in my bedroom.
Price wise things at C&B are rangey, you can pick up some really awesome sale items for like $ 4, but you could also potentially buy $ 5000 worth of furniture just as easy.

I thought I was well off until I walking into this place.
We typically don’t shop during black friday but my wife wanted to feel the «holiday spirit» so we went to Santana Row just to walk around. As we walked over from Valley Fair, we passed by this place and saw a lot of holiday décor so we decided to walk in and charge our holiday battery.
The first floor was mostly kitchen/​decoration and was filled with decorations and gift packages. It was like an elf’s factory with the elves replaced by well dressed human running around for deals. I drifted towards the section that contained my new hobby — collecting cookware (although we don’t cook at all, beside the occasional heating of takeouts).
My eyes were immediately affixed on to the ScanPan collection they had and my tiny eyes got 2 sizes bigger when I saw the sales price on the 5 piece combo. IT WAS 30% OFF!!! It took all the will power I had not to start yelling and running like a mad man to the checkout counter. Needless to say, I convinced my wife that I needed it. The customer service was great and they packed everything for us.
So far everything was OK, then I made a mistake of going upstairs. As the escalators moved, I was uplifted to a place of treasure and wonder, where beautifully made modern furniture were masterfully placed to complement each other.
At this point, if I walked out, I’d still be OK. Then I made the mistake of turning the label around and read the price. OMG!!! a small bar cabinet costs the same amount as the average monthly income of a American family??? I couldn’t believe my eyes, perhaps they put the comma in the wrong place, I told myself. I flipped the label on the sofa next to it, WHAAAATTT this cost as much as my bathroom renovation???
With horror in my eyes, I looked around and realized this place is like Narnia, but instead of a world of magic and fantastical creatures, this is a world of wealth and modern patricians.

Simple design and a contemporary look is what I’m going for when I decided to get some of my furniture from Crate and Barrel. Not only do they sell good quality furniture, they also seem to sell endless amount of things that I would like to have but don’t need… Heyyy, they even have mops in a furniture store?
Recently made a purchase for some furniture: A glass dining table, 4 leather chairs and a bed frame. A huge plus that they have most of the furniture items on floor, thereby you can see the quality firsthand rather than purchasing them online. However, my experience shopping at Crate and Barrel have been both good and bad.
Good:
* The lady who helped us was nice, offered some good information about the products as well as the ordering and delivery process.
* Received a 10% discount off my total price for being a first-​time mover.
* Excellent quality, nice samples of colors to choose from.
* They have seasonal sales: we got free shipping for our furniture at that time.
* Delivery and assembly was good.
Bad:
* $$$$, don’t come to IKEA after you just shopped here… or you will feel the pain.
* They delayed my shipment time twice… :(
* After 3 weeks, my glass dining table arrived first, but funny thing is they forgot the GLASS table top and delivered only the table legs. –_​–
In the end, I am still in love with their products, just not so crazy about the customer service and delivery…

It’s a nice place to hang out and check out all the nice floor displays.
Most of the workers there are very friendly and helpful.

Friendly, helpful employees and a huge selection! The store is enormous, with all kinds of departments from cooking tools to serving ware to home décor. I had to exchange something here, and they were really helpful in pointing me in the right direction. And when I had purchased all of my items, they even wrapped them up in paper for me– this in an era of ever-​diminishing packaging!
I got: a microplane grater, a liquid measuring cup, and a candy thermometer all for around $ 35!

I’ve liked C and B for many years. Recently, I ordered some wall art and was very pleased at the quality and look (reasonably priced too!) of the pieces.
Ordering online and picking up at the Santana Row store was quick and easy — I just drove up to the back of the store, rang the bell and within minutes was loaded and driving away (I didn’t have to go into the store — works great when you are pinched for time.)
I’ve never had a bad experience at Crate and Barrel. Great quality products, reasonable prices, solid customer service.
5 STARS!

It is a shame that I have been living in the Bay Area for 4 years and never visited Crate and Barrel until now. It’s more shameful because I have visited Santana Row a billion times and have seen Crate and Barrel, but just never bothered to go inside.
Recently, on a Sunday, we decided to browse Santana Row for some home décor stuff and stopped at Crate and Barrel and I’m so glad we did that. As soon as we entered the shop, we were taken aback by a blue vase displayed and immediately grabbed it. Then a few planters. Then browsed the entire shop and picked up a bowl. Gosh, so many beautiful choices! They were just SOOOO cute. From kitchen ware to dining stuff to bowls and décor, I was going dizzy.
The hooks for the planter boxes were not available in the store, so they ordered it for us from the Palo Alto location and will be shipped home for free :-) After paying the bill, everything was perfectly wrapped inside boxes and we got our car next to the store to pick them up. They even had a person bring our things outside and drop them inside the car. WOW WOW WOW!!!

Every time I go to this place I get new ideas for the man cave. Everyone is always very friendly and they ask you if you need help all the time. Always very clean and organized. Definitely a place that deserves the price they get for their product.
No only if they had a Starbucks inside it would be perfect.