Chase Bank

Walked in and was not greeted at all. Not one person informed me of a wait time to speak with one of the bankers.

I live closer to two other Chase branches but would rather drive to this one (that should tell you something).
Cashiers are ALWAYS friendly and the managers are ALWAYS competent and helpful. Best banking experience anywhere around!

This Chase bank is nice. Has nice staff and lines are generally short and move quickly.

Came to this location today to deposit a check and withdrawal some cash. There was one person in front of me in line which prompted another employee to assist me. The lady who assisted me was Jamaica. I’m not positive that was her name but I know it started with a J. Most bank tellers pretend to be interested in your life, but J definitely seemed genuinely interested. Whether or not she really was interested is unknown, but the fact that she made me feel important and welcomed was awesome! She was extremely friendly and funny! The bank itself was very clean and open. I love banking with chase!

I have been banking here for many years (probably since 2005) and have always had great service and attention when we come in. Once we even needed some last minute travelers checks for a trip we were taking the two days and they were able to get everything in time. They even called me when they had them to make sure we could get them in time.
Also on several occasions we have needed to do some transactions where we had to wire the money and they were very helpful and professional.
All in all I would recommend this branch to anyone in the area!!!

Quick and easy! Love no busy lines and the fresh air conditioner inside. Quick deposits and customer service is just right! Not too hard on pushing you for other services!

A very nice looking bank and the people are nice too.
Came here because it was next to the new Walmart grocery and I needed some info on SBA matters. Unfortunately they do not directly handle SBA loans here so they had to call somebody from the Berryessa branch where they do handle these types of loans, but they were very courteous about it and helpful with what the could be helpful with.
All in all I recommend this branch for everything but SBA loans.

This is my favorite and home bank. Literally lol I like about a 5 min walk from it.
I absolutely love chase. Simple, no hassle, no hidden fees, mobile app that lets me transfer money in seconds and chase is EVERYWHERE!
I had one little hiccup with them though. A mystery fee of about $ 5 that was called a foreign ATM withdrawal fee when I NEVER do that. I went to the branch and explained it to a representative who was very receptive and nice. Everything was resolved that day and the money was credited back to me.
And bonus I even got a FREE disney card out of the deal! Gotta love my chase.

Staff here is always very friendly and helpful. Had to shake my head today, though, as one of the tellers had to be prompted by her peer to stop texting under her counter and help the next patron who was in line. Silly mistake.

The traffic here is slow enough so that you can usually get in and get out but there’s almost always someone available to answer your questions should you have any. It has the feel of a small/​community bank and all the benefits and resources of a large chain bank. Teller are always friendly and smiling. HUGE parking lot (there used to be a grocery store next to the bank but it went out of business). They have a Loan Officer there almost every day so if you’re interested in Refinancing or anything else like that, someone can help you with that too. Also, just as a general banking tip, if you’re having problems with your account (s) talk to a banker or manager before you fly off the handle and take action. They usually want to keep you happy and will try to understand your problem and work with you. But be understanding that they aren’t miracle workers.

They were offering $ 100 if you opened an account and set up direct deposit. Several of my tenants pay me with Chase checks so I thought it would be a good idea to set up a free account.
The new accounts staff was friendly, the tellers are quick and seem to know what they’re doing but the bank’s policies seem to focus on profit as opposed to customer service.
I deposited a personal check drawn on Chase into my Chase account on Sunday night. On Tuesday morning the funds were credited to my account so I withdrew them and moved the funds into my BofA account.
On Wednesday morning my account was overdrawn. I was charged a returned check fee. The person who wrote me the check was charged an NSF fee and a return check fee. Why was the check even credited to my account in the first place? When I tried to get an explanation from the tellers and the new account people they said to charge the tenant for the bounced check. I didn’t need them to tell me that.
I just wanted to know why a Chase check was credited to a Chase account without verification that there was money in the account? Shouldn’t it have been returned to me instead of being credited to my account? I would expect this kind of delay if the check in question was from a different bank but it was not. So here is the bank charging two customers three different fees.

This is actually now a Chase Bank after the merger a year or so ago.
The Wamu was very clean and modern. Instead of the normal row of tellers they had these little «pods» or «stations» where you did your banking. The tellers never touch the cash that is deposited… it gets spit out by a machine on the side of the station.
Unfortunately, this location did not have a bank vault for safety deposit boxes. The closest Wamu that does is on Blossom Hill Road