Chase Bank

If you’re in a rush I do not recommend this bank! The line is always backed up to the door during the week when I come. I do not blame the employees but they need to schedule more people to work! ²⁄₇ windows open. Really Chase???

Worst banking experience ever. We allotted an hour for my daughter to open her first bank account today — it seemed reasonable. After all, this is our second trip down here to do this since she didn’t have her s/​s card last time (btw, my son wasn’t asked to bring his when he opened his EXACT SAME type of account at another branch). We waited, were advised that it would be a 15 – 20 minute longer and then left after 45 min of waiting with no hope of getting any service. No manager in sight at all. Nobody seemed to care whether we came or left. Lots of empty cubicles in the branch evidently inhabited by phantom employees. If there was a manager there, they were probably hiding in the back room along with all the missing account reps.
I have never been treated so poorly by any bank at any time. Don’t waste your time here — I am certain that the Wells Fargo 100′ away will actually want your business. These Chase folks evidently feel as though it is a privilege to be served by them (!)

** Unilocal 100 CHALLENGE: ⁰³⁹⁄₁₀₀ **
I’ve been to this Chase location 3 times, and overall, it’s an OK location despite one minor bad experience. I came here a year ago to open up a savings account just so I can start saving money to pay off my student loans. When you first open an account, you are given a temporary card. The person helping me assured that my actual ATM card would be arriving in the mail within a week. Since I was heading back down to LA soon for school, it was very important that my card arrived on time. However, one week later, no mail from Chase. I headed back to their location, spoke with the same person, and was informed that there was a delay in my order and that I would have to go to a different Chase location on E Brokaw Road. Supposedly, that branch was able to print out ATM cards on the same day, which turned out to be untrue in my situation. When I went to the Brokaw location, I was informed that the reason my ATM card was delayed was because. well, the order was actually never placed at all. Luckily, the guy helping me out at Brokaw was able to overnight me an ATM card to make up for any inconveniences, which was very nice of them. It was a bit annoying though that I had to go through so much trouble in the first place just to get my card.
However, I came back to this Chase location recently to open up a Chase Freedom credit card, and I had a pleasant experience. I wish I remembered who helped me, but she was very helpful and friendly. With her help, I am now a Chase Freedom member and on my way to earning cash back $$$. :)
Overall this location is alright. In the times I’ve been here, I never had to wait too long before being helped. In addition, I can’t be too mad at the first guy who helped me open my savings account because he was very friendly, and he called me a year later just to check up on my account to make sure everything was running smoothly. Just taking off stars for that whole experience with my card though.

Adrian help me to set up my LLC BUISSNESS ACOUNT
He was very helpful
Take care of my stuff over phone
Which saves me a trip to bank & my time
Thanks Adrian !!!

I went to Chase expecting to walk into the bank for face to face service at 3:40 PM and they were totally closed with no one in sight inside even though today’s hours show they close at 4 PM. Today was not even a holiday.
Total disappointment.

Nothing special bout this place just your regular ol’ bank, I come in occasionally to do cash deposits and the service is great but sometimes the lines can be a bit long.