Bay Expert Steamer

They are awful. The calls always go to voicemail. I purchased a groupon from them and cannot get to even schedule my appointment. Just awful

Like other reviewers here, I would give them zero stars.
A Groupon was purchased, an appointment was scheduled but they never showed up. I spent my day off moving furniture from the dining room and living room. After several calls to their voicemail, I hoped the cleaning could be rescheduled and left my household disorganized. However, countless messages remain unanswered.
Fortunately my payment was refunded by Groupon, not Bay Expert Steamer.
And FYI, they also use the name Clean Green Housekeeping. I urge everyone to avoid them.

Goodness where do I begin? I was just hung up on by the guy because he couldn’t explain why he couldn’t clean the carpet of one room after I paid for a living social deal for two rooms and a hallway. He said that area rugs are not included even though that it not detailed in the living social ad.
To make matters worse this was like the 10^th time I’d called. Customer service is just awful, and they spend most of the time on the phone trying to convince you to pay $ 75 extra for a deep cleaning.
It is not worth the time and the hassle!

Crooked company.
Roommate had purchased their groupon deal and I was stuck with dealing with these bozos. As other reviewers have stated, these guys will show up late, pretend to look at your carpets, and then try to up-​sell you… «we’ll give you a good deal» As expected, he said he’ll be right back, but he just drove off… I told my roommate to have Groupon refund the money.
In case they change their name and attempt the same scheme, the guy I met must have been in early twenties, skinny, russian or similar, and drove a crappy minivan.

I purchased a cleaning on living social. I made an appointment for 9am, they called at 10 saying they would come at 11:30, and I asked if they could come later since that time didn’t work, he said he would call me right back and tried to up sell me services since I didn’t want to pay more he never called back. I called the office and left a message asking them to call me and whether they were still coming to clean and no response even the next day. Don’t waste your time here!

I’m not giving any star for this review if there’s lower than ZERO that’s the score u will give This company is full of BS… I called their toll free # to schedule for a carpet cleaning and someone answered and made an Appointment in Dec.10 at 9AM then I called again weekend before the Appt to follow up with them because one if us needs to take a day off to make it short no one responded to us until the day if service someone called me and asked me do u want to upgrade ur service to deep cleaning I said no then he hang up then I called the office to check what’s going one and she said I will call u back her name is Katrina… No one called me and I’ve been calling them but no one answering anymore so please don’t ever ever have service with this company…

Let me tell you about these so called professionals. .
After buying the coupon on living social we tried to contact them for days. Finally we got through to the them and booked an appointment to clean the carpet with a arrival time between 3 and 4 pm. 4pm came and went and no one arrived. I called them and at first got notihng but a machine. I kept calling and finally got through and they said they called my girlfriends phone early in the day, liars, they did call my girlfriend at 3:44 and did not leave a message. They called me back at around 4:30 and said they were in South San Francisco which is at that time of day in traffic is a three and half hour drive away. This means they would be cleaning my carpets at 8pm at night. They are rude worthless idiots. Read all the reviews, I wish I had!
Scammers is what they are, read the reviews of how they upsell. CROOKS CROOKS CROOKS.
NO ONE SHOULD EVER CONSIDER USING THESE BASTARDS AND SHAME ON LIVING SOCIAL FOR ALLOWING THIS.

I called this merchant atleast 4 times, including leaving 2 vmails. I did not get a reply. On the 4^th try, I got hold of someone, only to be hung up on, immediately after saying I had a deal voucher.
On the 5^th call, I finally managed to get an appointment.
On the day of the appointment, guy comes in at 1.30pm and tells me that the master bath area being disjointed with the master bedroom, is counted as a separate room and would be $ 49 extra. Considering the amount of furniture I have in each room, the carpet area accessible to clean is just 20% in each room. Nows the best part. He said he is going to send a «technician» to do the actual cleaning by 3pm. No one came after that. Calls to the merchant kept going to vmail and I did leave one. So much for customer care. Good thing I tried them out with a cheap deal instead of going full price. Now I am going to get my refund on the deal.

How can i leave 0 rating? even 1 star is far too much for these unbelievably stupid company (actually i dont think it’s a company at all) scammers. i wish i have powers to shut down scammers like these

Wish i could give them ZERO stars… they are horrible… they came and said that the carpet is not clean he will charge 99 $ extra for each room i said i dont need that… he said ok then the stains wont go away i said ok …
he said he will back but never returned i have been calling them .it has been 2 hrs waiting for them but no response .
please dont trust these peaple they are horribel

WOW. If I could give NO stars I would.
I purchased a Living Social deal for steam cleaning — $ 30 for 3 rooms and a hallway.
When the guy arrived he looked at my rooms and decided that «the pet stains» (they’re not pet stains, simply remnants of a 10 year olds slumber party) could not be managed with a simple steam clean and required a «deep clean» to the tune of $ 99 — PER ROOM (If you’re following along here, that’s $ 400 including the hallway! COIT charges me HALF that price — and they’re a reputable company!)
When I declined he was EXTREMELY argumentative and insisted it was not possible. I insisted he just do what I’d already paid for he said fine and went outside, I assumed to get his gear.
I hopped on Unilocal and started researching (something I CLEARLY should have done prior to purchase). After reading the comments, I was ready to just tell him forget it and ask for a refund. I went outside to look for him and he WAS GONE! Packed up and LEFT with no explanation (I mean — I guess he didn’t want to explain that he was really running a scam which i refused to buy in to) and no follow-​up!
I tried to call the number and SHOCKING it went to voicemail!
So, I gave up and called Living Social and explained to the representative who responded with stunned silence. We were both laughing when I repeated the story. He tried to call the company and SHOCKING it went to voicemail! Gotta love LivingSocial — they gave me a refund in the form of a credit on my account plus and additional $ 5 credit for my trouble.
I can’t even be mad because a) buyer beware b) it’s just SO ABSURD and c) I’m not out any money — just my day.

This carpet cleaning service is a scam, they will take your money for a terrible job! The guy was 2 hours late and my carpet looks worse than before the job. They have terrible customer service, been trying to get a hold of management to express how terrible of a job they do via email/​phone and no respond. They don’t deserve a star, they suck! Will definitely be not be using their service again.

I would give them Zero stars if I could. I bought their living social deal. Made an appointment for 9am cleaning. A «technician «showed up in a mini-​van around 10:30 after looking at the rooms, he try to up sell me a deep cleaning for $ 100 more. When I declined after 5 minute of his persistent up sell he mumbles something about how he is not allow to steam clean a property when there are stains. I told him I’m willing to sign a waiver holding them not liable If the stains doesn’t come out. He told me «he is a deep clean specialist and the steam cleaning guys will come soon» and left. 1pm, the steam cleaners did not come and calls to their number goes to voicemail. This feels so much like a SCAM.

Terrible !!
They spouse to do steam cleaning, but when they did, no steam was coming from the metal vacuum head. They offer for deep cleaning for extra $, but I couldn’t see what’s the difference with regular one. Because they Just WET OUR CARPET that’s it.
I do not recommend their service at all.
It’s better to rent a steam cleaning machine from store to do myself.

I purchased the carpet steam cleaning deal on Living Social for $ 39. Since my carpet was really dirty they told me they had to charge me $ 269 more, Not what I expected (the rug was very dirty).They did a good job — but I would not use this firm again. They should have been more honest in their special/​ad to state extra fees may apply.‘
Update to my original review — 6 months later my carpet looked awful /​matted. Never had this issue with other cleaners — so will stick to using CGT Cleaners in San Jose who do a fantastic job and only charge me $ 100 — and my carpets look fresh/​stay clean for months (and don’t look matted!).

Left this company three messages to set up service. Finally two days later someone called back to schedule it at 8am on a Friday. I took time off to be there and no one ever showed up, nor did anyone call. I left them two messages that morning and never heard back from them. This was 5 days ago. Totally unprofessional, can’t image the quality of work they provide can be that great either if they cannot provide decent customer service over the phone.

I always like to check reviews before I purchase any voucher. The current Unilocal reviews were strong enough for me to make a purchase. However this company must padding their Unilocal reviews. I have left about 5 to 6 messages over the last month and they have never once called me back. Don’t even bother you’re not going to get service and if you did I’m concerned about what that service would be.

Really???
These two random guys show up on my doorstep at 5:30pm (appt was 4:30 — 5:30pm) First of all, I don’t see any sign of a professional company. Wearing shorts and t-​shirts. Nothing noting the company name. They both have Eastern/​Slovakian accents. (maybe Russian??) I asked for some form of identification for the business, they had nothing, one of the guys pointed to his shirt, which I could not read, from it being so faded!!!
When I made the appointment, the person I spoke with was named Alex. The younger of the two guys is also named Alex, I gather related to phone dude.
I finally let them into my house with trepidation, The older guy was at least polite and said that my carpets looked pretty good. My carpets just need a steam cleaning, and for the Living social coupon, that is all I wanted. The younger Alex, says «stains will not come out» I tell him that I have been «upsold» several times and the «deep stains» always come back! Just steam clean please.
They walk out to their «mini van» (WTF) ???), where the steam cleaning tools are supposed to be.
Less than two minutes later, the young Alex comes back to my door, «Sorry, we forgot the large wand that we need to run the steamer, left it at the last customer, we will be back in 40 minutes»
That was at 5:35pm. It is now 7:20pm. Calls to their main number, no answer.“
So I guess the old adage, «You get what you pay for» is very true. Apparently they didn’t want to be bothered, unless I agreed to upgrade for «deep cleaning». But, they had already taken my voucher number over the phone, and it shows as used.
What they don’t know, is that I had a very bad feeling about the whole «appt set up» on my first interaction. I called Living Social last Friday, and they documented the entire conversation, that the phone appointment setup seemed very odd. I wanted to give them a chance, and this is what happened.
I will call a reputable business and pay a decent price for honest work.

As others had mentioned, the Amazon Local/​Groupon offer was for steam cleaning only. However, Dimitri gave us a good deal to add on the deep cleaning. They were very professional and respectful. There was a slight problem with the cleaning of one of the carpets but Dimitri was quick to return and remedy the problem as best he could.
One thing to be aware of is that they need your hot water. I guess their machine doesn’t heat up the water. Before they arrive to your home, I would suggest you turn up your hot water heater so they can get started right away without wasting water down the drain waiting for it to heat up.

I didn’t pay attention to the fine print that said it was just a steam clean when I bought the amazon voucher but was offered a good price to do a super deep cleaning on my carpet. (After calling around, I found it was the best price too so no one was taking advantage of the situation).
They were on time, professional and very pleasant during the time they were in my apartment. I will be using them from now on, they’ve gained a loyal customer!