Baskin-Robbins Ice Cream

Baskin Robbins always has the best pineapple coconut ice cream, that flavor has always been an all time favorite of mine growing up

Disclaimer: This review is for the service. The older Asian gentleman and Asian woman have great customer service skills and were clearly trained by the North Korean Military in hospitality.
In the mood to get verbally pistol whipped?! If so go to this place and ask the lady manager for an extra cup and spoon.
Good times indeed.

They closed early well as soon as we pulled up. They closed at 9:50 when they advertise they close at 10:00. Thanks!

I’m a Baskin Robbins fan, and this spot on Forest across from Valley Fair is no exception.
It’s within walking distance of my house, so my son and I can make the trek and enjoy a scoop together. He’s obsessed with ice cream… but what kid isn’t, really?
The staff changes pretty regularly, but that’s kind of expected at this type of place. They’re usually very kind and good, though.
Prices are reasonable. If I could pick, I’d go to Haagen Dazs every time, but my wallet can’t always afford it.

Drove by one day to try and get an ice cream cake during posted business hours (from the web), and they were CLOSED, and it was after 11 am on Saturday!!!
No sign — nothing. And they were supposed to have been open already.
Thinking that their hours might have changed, I gave them the benefit of the doubt and drove past it on other Saturdays, and they were clearly open on other days.

Came to get my kids a treat and they skipped over us to serve another group who pushed their way in front of us. Will not frequent this Baskin Robbins… Will give our business to another local ice creamery! Too bad too cuz the first guy who greeted us was very pleasant!

This place is always clean and the ice cream is always fresh. It’s in a nice neighborhood spot as well.

this review is long over due.
I try and avoid this place now.
the ice cream is what you would expect at any Baskin Robbins.
decent .you know.
but the owner (asian lady) OMG she is a bit evil. she is always angry and yelling at
her young employees. it made me feel bad for them.
once I went with 4 other people we each got a single scoop cone it was packed in there so I told my fam add it to the order when you pay (my ONE scoop!!)
they said yeah fine no prob! I wait outside with my (ONE) scoop!
I hear the lady yelling at my fam .
shes saying she took (TWO) cones with her «She took (TWO) cones with her!!!
wtf she needs to re count. maybe she’s getting old and cant remember how many she served. but to accuse me of stealing a stupid scoop of ice cream ! .
I will never come back she hates her life it seems!
horrible.
PLEASE SELL OR CLOSE UP SHOP YOU MAKE BASKIN ROBBINS LOOK BAD!

Came here to buy my mom a cake for her b-​day and found the perfect one in the freezer display. Went up to the register and the lady came to help me right away. She asked if I wanted something written on the cake and I said «Happy Birthday, Mom» and she replies «M-​O-​M?» LOL, so cute. Yes, ma’am, there’s no other way to spell that special word.
As I was leaving the place she says, «don’t forget to put it in the freezer»… hahaha yes, ma’am… it’s ice cream cake.
Service was quick and I have no complaints about this place. Either the lady thought I was plain stupid, or she’s just obliviously cute. I choose the latter :
The only bad thing about this place is the tiny parking lot!

Best ice cream cake!
Good variety of flavors and ices. Friendly relaxed service.
This basking Robbins is one of the the better ones.

This place is OK, I really have nothing to say about them. I walked in there on a saturday night and the two guys behind the counter were OK, sure they looked tired as hell but they served me my ice cream.

I give it 2 starts because of the ice cream. You can never go wrong with BR ice cream. But the customer service here is really bad, we always go Wednesday for the 2 for 1 & we go around 9:40 — 9:55 pm and after we ordered they kicked us out because they close at 10 pm. Wtttthhhh? Who does that? Rude Asian old guy, who’s always in a hurry. Not being racist because we always go with our asian friend and he still rude and never greet us…

Don’t even bother.
Review is based on the service I got, not the ice cream. Customer service here sucks!!!
Not greeted when you come in, you’ll stare at the ice cream for 5 – 10 minutes without an employee to ask if you need help, or ready to get your ice cream.
So first time I came here last week, went to get the pre packed quarts, and got one single scoop of ice cream, the guy working there, looking like he really hated his job, gets me a ½ scoop of ice cream… Not to mention it didn’t even fill half of the cup… Put a lid on my ice cream, and it perfectly covered it, cause there was nothing to pack in… And doesn’t hand me the ice cream cup and just leaves it on the counter. I paid, and left feeling like I got ripped off.
2^nd time today, I told myself was it worth getting ice cream on my lunch break? I decided to give it another try, only because I was really craving Chocolate Chip Cookie Dough.
Upon arriving, the Asian lady, I’m assuming maybe she’s the manager? Well anyways… I’m not asking to pack on ice cream in a cup… But I did ask for 2 scoops of ice cream. At the very end I look into my cup and those sad looking scoops were equivalent to one scoop. Stingy!!! Not worth coming here, to pay that much for 2 scoops, to only get half of what you asked for is unexceptable. I will come here if I’m desperate for the pre packed quarts other than that, unless you want to get ripped off.
I’m going to a different location.

My wife and I frequently buy ice cream at this location since we live close by. Normally, the customer service has been pretty good but this time was another story. We were helped (if that’s what you call it) by a young Asian girl who neither greeted us or thanked us. We ordered two scoops of ice cream in cups each and the entire time she was stone-​face as if her boyfriend broke up with her on Facebook or she was sentenced to «juvie» for tweeting photos of herself working there. When it was time to pay she rang us up and didn’t even say the amount just stared at us. We paid and she then flicked the receipt towards us. On my way out I blatantly went up to her and said, «Your welcome», which probably meant nothing to her because she just kept that stupid stone-​face look. What else can I say? Management better get their act together and teach his person some basic customer service or business will drop. I see I’m not the only one who had issues with this Asian girl… I tell ya some people’s kids!
Oh btw, we will be going to another location from now on!

I’ve never been so disappointed in my life with icecream. So I’m coming home from dinner with a friend having a huge craving for some ice cream. We walk in and we are the only ones that are in there neither of the workers said hello or even asked us what we wanted to get.
We order what we wanted and three things off the bat we wrong
1.the portions for my double we so small
2. My ice cream was soft (I don’t want it rock hard but not on the verge of melting can you turn the freezer up a little?)
3. The cone we very thin (the second I barley grabed it I made a whole in it).
While eating my ice cream the cone was breaking all over me and no 5 min into eating thing thing the cone breaks completely in half. :(seriously all over me. I won’t be coming back to this baskin Robbins Ever!!!

I know it has to do with who you get but I’ve been a customer for awhile, and I think I am done with this place. This time, the lady that helped me was not friendly and I swear used a kids scooper. Not even 2 squirts of hot fudge but ½ a squirt 2 times. I barely could see or taste the hot fudge. The bananas were not cut in small enough pieces, I might as well have gotten a banana split and not a banana royale. Not only all that wasted space in the cup but the price went up!
Their are at least 5 other ice cream places in the neighborhood. They better recognize that summer is coming and we ice cream lovers have a choice!

New owner, The lady did not let me redeem buy 1 get one free coupons, what a rip. not coming back here again.

I came here for an ice cream cake for my cousin’s birthday dinner, and the person on the phone was very nice to me and answered my questions about the flavors they had that day, if I needed anything special, and what time I would need it, etc.
When I arrived, I was greeted by a very nice girl. The woman to whom I spoke on the phone was also there, and she was very helpful and wrote out the «happy birthday» message for me. They took out a bunch of cakes to get the one I really wanted in the back too. The staff here was really great to me.
We’ll definitely be back for more ice cream cakes, if the occasion should strike again, and I’m sure it will.
I’ve also had ice cream here, and the ice cream is still good. Haagen-​Daz makes a terrible chocolate ice cream, but it’s delicious at Baskin Robbins. Other good flavors are:
— Cherries Jubilee
— Jamoca Almond Fudge (Not sure if they still have this!)
— World Class Chocolate (Something like that — it has three different chocolates in it)
— Rainbow Sherbet
— Strawberry
— Cookies ‘n’ Cream
— Mint Chocolate Chip
— Rocky Road
The list goes on and on…
Love it here!

Hmmm… from what I remember as a kid, Baskin Robbins ice cream was the shit. All I can say about this experience is… WTF happened?
The kid that worked behind the counter seemed stoned outta his mind and usually when I get free sample tasters at an ice cream shop I’m super excited about the free yummy tastings, but this time… I wasn’t too impressed.
Pricing here sucks.
You are better off buying ice cream at a grocery store or stick to what you love, for me that’d be Yogurtland or Sweet Retreat in SJ! Never again will you see me at another Baskin-​Robbins.

I had to search for the Red Velvet flavored I’ve cream that I recently got acquainted to and found it here! Yay!
This branch always has great customer service. But the other day the guy helping us raised that stake higher. He took my really sorry looking coupon from the blood bank and gave me a pint of my new favorite flavor! I mean the coupon was really all crumpled up and missing a few corners.
Hooray for that mister ice cream man! Thanks dude! You rock!