Baskin-Robbins

I absolutely love this place they are very generous with their scoops/​sundaes the staff is always friendly the owner always makes my family and I feel welcomed will definitely continue coming here!

If this wasn’t the closest BR to my house, I would definitely be going elsewhere for my ice cream needs. I get a sundae typically once a month. The last three times I’ve went to get one on different days and times, they have been out of brownies. Do they keep like 2 brownies in stock?
It really depends on who you get to serve you as well. There’s this young guy who barely gives you ice cream in the evenings. Look dude, I’m paying like $ 3 a scoop here, put some muscle into that scooping, I’m watching you lol. I’ll avoid him if I see him working. He’ll literally pump the hot fudge once, spray a dollop of whipped cream, & forget the cherry… every single time.
I just came from there, again no brownie, just a boring two scoop sundae where this one chick was working all by herself. Can you say s-​l-​o-​w? OMG. There were even 4 people behind me saying where’s her co-​worker? I thought by the time I finally got up to her she would hook me up, but no. No brownie, no apology, gave me literally half a scoop of mint chocolate chip, I looked at her like «girrrllll I just waited in line for 15 minutes behind the Klumps patiently, u better give me a bigger scoop on the next one» so she did on the cookies n cream. You can tell she hates her job. I would too.
You gotta catch the girl that is there at nights. Now, I don’t remember which nights but she hooks it up and is always super friendly. I wish I could give this place more stars, but they consistently let me down. No brownies, inconsistency, not enough staff, etc. Maybe I’ll get lucky next time…

I take my kiddos here the first week of school, and last day of school, and maybe a few times in between (very expensive.) The man here who helps us is very friendly and sweet. I pretty much always get a peanut butter & chocolate on a sugar cone. My kids get the volcano cone. I don’t think it is actually called that but that’s what they call it. It’s blue and pink, I think it’s gross and definitely artificial tasting but they love it, another reason they don’t get it that often. ;) I enjoy the banana splits too, and around Valentines Day they have a special delicious flavor, I forget what it’s called 31 flavors of love?
BTW the Baskin Robbins right next to Santana Row Is NOT good. My Father has taken the kids there and he is always a friendly and patient customer and a generous tipper. Even he says they are beyond rude to him. That’s the last thing you want when you treat yourself to ice cream.
So when you feel like an ice cold sweet treat with sweet service, come to Baskin Robbins on Payne and Winchester.

This is my second time coming to this location. I’m always getting the cookies & cream & I’ve noticed that there’s always this distinct flavor along with the ice cream.
It’s kind of like they haven’t cleaned their scooper properly or the type of taste where you’ve left the ice cream in the freezer for too long.

Friendly staff, generous portions. Can’t wait to come back!

After the worst and most annoying day of work ever I decided to treat myself to some ice cream. It’s on the way home and I figured it would be a good idea. I parked right in front and as I was walking in 2 customers were walking out. I take one step in the door and the guy sweeping tells me «we’re closed, we’re closed» I reply back «oh you’re really closed, even though they just left?» And he replies in the worst tone «yeah we’re closed, don’t you see the sign?» And he points above the door. I repeat back to him what he said and look at him in awe. He does not apologize for his actions. That was so rude. I have dealt with rude people all night and the one moment I took to treat myself I was shot down and talked down to. Thanks, that was the icing on the cake of the worst day. I won’t be coming back.

This is a nice Baskin Robbins. The staff is friendly and helpful. I usually get the Jamoca, my kryptonite! The only thing That I dislike about this place is the parking! Small, tight spaces!

After dinner at round tables, me and my kids were craving ice cream. Few minutes to closing time I called this place and Yesenia picked up the phone. She was very polite and I asked her if she can wait for us to get there. Very kindly she said «I will wait». When I got there the whole place was spotless and clean. There was a lot of choices for different flavors of ice creams to choose from. I got rocky road for all of us and it was very delicious. We will be back for more.

Standard fare for Baskin-​Robbins. This one was nice and clean when my friend and I stopped in for a treat.

It’s real «commercial» like in this strip mall. Service is good but it does not have a family feel and the prices are high on most everything i considered with my children. It’s clean and efficient but it’s no Farrells folks and there is no «Zoo» or «kaleidoscope Sunday» to taut. I prefer soft ice cream and more frills with less colored soda juice or bubblegum contents.

Terrible service. Yes, our bad for accidentally ordering the wrong item. Ordered oreo shake instead of oreo cappuccino blast. Didn’t realize the error until we received the item. The guy just stood there and stared at us and refused to make what we actually wanted. We ended up walking out and not buying anything. Sorry, but if I cannot leave with the item I want, I am not giving you my money. Yes, our bad for the order mistake… but to just stare at us and refuse to make the correct item and not even offer to add coffee or something to the shake was terrible service. Never again.
I used to work at Starbucks. Sometimes customers even lied and acted like they didn’t order the wrong item when they did, but I always remade what they wanted so they could leave happy. I know my mom has accidentally forgotten to ask for «decaf» a few times and they happily remade the drink for her without issues.

Been here couple of times, usually get some samples first, then I get pistachio (my fav) then I came here for the August Oreo flavor of the month ! It’s so good. Parking is small, lots of people when you go certain time. The workers are friendly, hey they take Amex ! & other major credit card I was happy about that. Will be back when I’m craving ! :) yes baskin robin is expensive, but it’s worth it.

I can’t believe I have checked in here so many times and I haven’t written a review???
There is no better place to go than BR for the after dinner sweet tooth fix. I have been hooked on Gold Medal for a couple months now and I can’t shake it. Don’t know if I really want to give it up though. Choosing between a summer body and a late night scoop is harder than picking your first born kids name! (I’m going to name my kid Franklin BTW)
The parking lot is next to a Little Caesars so you know all the hood people are around here. Thank god it’s only pick up and go shop sin here since the parking is so.
The staff here is chill. Have been helped by a few people and they all didn’t skimp or were unhappy to have their job. Feel bad for them ’cause scoopin’ is hard at home. I can’t imagine having to do this for a bunch of customers a day

Stop in to reward myself with some good ice cream right around the corner from my house. The nightmare visit begins
I walked in and order a medium soft serve Oreo 31 below. The asian girl behind the counter tells me there is no medium only large and small. I agree to get a large. She starts making it and I notice she is sneezing. She sneezes while making my ice cream into her arms. If you are sick why are you working around open ice cream… Strike one! Next she finishes making it and hands it off to me. I ask for a some more fudge, she barely pumps it and shrugs as if I was asking for too much. Again she sneezes into her elbow! I pay grab my ice cream and begin to exit. when all of a sudden the cup collapses and spills all over my hand and the floor. I show her the spill and she gets angry! I told her the cup broke. its obvious the ice cream was melted that you put into the cup. Its was more like a milkshake! She was upset and yelled at me to throw the ice cream out. At this point I am trying to keep my cool and not blow up. I am a 6′ Latino male. The minute I raise my voice. I could see them calling the cops. She then begins to make another one for me. But the soft serve machine stops working! Oh really obviously??? That explains why the ice cream was melted. She then tells me It was my fault the cup broke and that she gave me a half filled cup with a ton of broken Oreo. Not only did she not refund me my money. She told me take this and leave. Needless to say I will never and I mean ever go back there again!!!

So worth the drive. Valley Fair BR is right around the corner but that place is soooo not worth it.
This place– Banana Royale– attention to detail in my sundae, generous with hot fudge and toppings, hot fudge didn’t melt my ice cream into complete soup. Also, good service. I assume the guy maybe the owner– he was very nice and even asked if the banana was ok because it was slightly green. The banana was fine, just needed to be sliced a little thinner.
But overall, good service, good serving and is filling my ice cream craving. I won’t even touch VF BR.

This location is pretty empty, but love their 31 cent nights! They also have a pretty good collection of ice cream cakes (it’s next to an elementary school and lots of school parties I suppose)
I got one for my birthday (even though… yeah no reason, just had to have an ice cream cake) and they had a good selection. Prices are a bit high but no other places sell these…

Older Asian dude was so friendly and nice. The ice cream is great.

the good: Service is attentive
The bad: prices are steep
The ugly: my ice cream just wasn’t that good. like at all
I remember when going to a baskin robbins was a treat. I would get blue bubblegum and eat till my mouth was full of shitty stick to your teeth gum.
now I look at everything and think «gosh is that even ice cream?»
Pop rocks in green apple ice cream is not ice cream. I mean neither is blue bubblegum, but come on, blue raspberry and green apple. (green apple might be good if it was modeled after real green apple but it is modeled after like jolly rancher candy green apple– gross)
Bottom Line: stick with the normal regular flavors.

It is ICE CREAM, what more can I say about this place. We do enjoy coming here to enjoy the ice cream and all the delicious flavors they have. The keep adding new flavor throughout the year, so there is always something new for everybody.
The staff is friendly, the ice cream is fresh and good, and the location is clean and well taken care of.

Came here with the wife and kids the other night. My daughter is recently potty trained, and had to go (4 year olds have limited holding power)
My wife asked the guy at the counter where the bathroom was.
«We don’t have one»
Wait, don’t you have one for yourself?
«Yes but you can’t use it»
Dear management…
Please reconsider this policy. If some gangster holding a grease pen, or a homeless person with a bottle of shampoo, or anyone who doesn’t look like they’re there to quickly relieve themselves wants to use it, sure, by all means tell them to take a hike.
When you see a mother, a father, a 4 year old little girl and an infant son wanting ice cream and a bathroom, you have to give your employees the power of lateral decision making to allow a real customer use of the toilet, or else you’re going to end up with more 1 star reviews.