Bascom Appliances

Today, I walked in not sure about buying a used washing machine and I was treated so well that I had to write this review. My appliance repair guy recommended that I visit this store, and I’m so glad I did! Within 5 minutes I found my new washer and within 2 hours it was delivered, installed and I’ve already done 2 loads!!! So happy!!! Plus, the price was a fraction of a new machine. While we’ve steadily upgraded all our appliances to high efficiency the past few years, I’m not ready to do that with my washer. Never thought I’d actually get to a point in life where I prefer an older machine (just because they are made wayyyyy better!). But alas, I learned today that Maytag eventually went bankrupt because their machines worked so well… I’d also like to say that Linh, the delivery/​installation guy was a gem. He took me through all the settings/​cycles to make sure they worked and hauled our old machine away. This company rocks!

I have bought 2 refrigerators here. I needed both of these urgently as replacements for some rental units. Ba was very easy to work with and was able to deliver them very quickly. They also took the old units, which saved me a trip to the dump. I’m happy they will be able to recycle some of the parts. Both refrigerators are still working today.

Wow! What a great deal. I bought a Kenmore refurbished washer and dryer for about 740.00 for both. They delivered to Gilroy only a few days later for about 100.00.
The lady who works there is super nice and is good up follow up calls.

Picked wrong business to complain. My apologies.

I would give zero if possible– I feel like this place is a scam! We bought an extra capacity washer there 18 months ago for over $ 300– a lot for a used machine. Within 3 months it wouldn’t spin. They did come out and fix it — for $ 60. Six months after that a horrendous screeching sound started every time I tried to use it– was terrified of what could be wrong! It was unbelievably loud! So repairman from Bascom Appliance came out again (after waiting a few days because he was on vacation– reading these reviews that seems to be a theme). This time he said it was the water pump– and it must be our fault because something must have been in a pocket that ruined it. $ 90 this time. He also did not bother to push it all the way back into place because it was a tight fit– too much trouble. Six loads later the washer doesn’t spin again and is also leaking all over the garage. So I’m now out almost $ 500 for a used washer that doesn’t work, plus all the money wasted on laundromat trips when it was broken down. Unacceptable. Don’t be taken in by the smiles and polite reception– what they sell doesn’t seem to work– which is the point.

I wish Unilocal really should consider introducing 0 or negative rating so that rating those dishonest blood suckers more precisely!
The lady was so nice before you buy the appliance, if something goes wrong, she will find some excuse to not take care of it! and she makes lots of promise and she doesn’t remember any of those!
Those kind of business really should go out business!

Great help with prompt service. When my dryer stopped working and started leaking on my floor i called Bascom Appliances and they sent over a maintenance man right away. He not only fixed our problem but also gave us great advice on how to prevent it from happening again. We would definitely go there again for any more of our appliance needs. Thank you BA!!!

If there could be zero stars I would give zero stars. I hope they go out of business. My own fault, didn’t Unilocal didn’t check prices was in a hurry and needed machines and on the advice of a loved one came here. Screw this place. Lousy service, rude, and overpriced by more than 100 bucks. There are other places skip this one!

I have gone to Bascom Appliance many times with great experiences until now. Called the main number and set up a time for a service call for my gas oven. service call cost $ 50.00 OK, repair man showed up on time OK, replaced igniter in 10 minutes tells my wife $ 160.00 for replacement of the igniter plus the $ 50.00 service call. The igniter is a $ 30.00 part so install + service call was $ 180.00 for 10 minutes work. Will not be calling Bascom Appliance for service calls or the purchases of any appliances anytime soon. Need another reference for good appliance shop. We have 4 rental house’s that can use a reliable source.

Don’t stop her unless you to throw your money away! I got a stove and after one use thre repair guy said he couldn’t fix? So I call the manager and he is on vacation until after my 30 day warranty is over! They lie. They might look nice but they don’t work! They will scam you and not be able to find your paperwork for a day like me! They asked me to bring the stove in so they can look at it??? Really? The lady, when you hand her your car will ask for cash instead! I should have known! There were so many signs but I trusted her! I will never by something from this place ever again and I recommend to ppl stay away! They have a scam going on!

Short story: Damaged my house, couldn’t care less. Please see pictures for full extent of the damage.
This is a refurbished appliance store, and yes, the prices are relatively low. We purchased a stacked laundry center from BA 4 years ago, and a few weeks ago the washer died, as confirmed by a third-​party master. Since a new unit was out of our price range, we went to BA, and an Asian woman (Titi?) agreed to sell me a similar unit, with tax and delivery by 1 person, for $ 500 cash. I did warn her that there were stairs involved, as the laundry nook was on the second floor of the unit, which itself was over a garage, and she said that should be fine with «a little bit of help» from me.
Later that day, as scheduled, a short wiry man drove up in a small pickup, our new laundry wiggling barely-​secured in the truck bed. What followed was a nightmare the likes of which I’ve never experienced in this country.
–The man first spent over 10 minutes examining the stairs and shaking his head as if to indicate the impossibility of the job. During this examination, he told me several times that our landings were too small. He didn’t offer any solution, and I don’t know what he expected to hear from me. As I was short on time, I asked if he’d like to call help. He said it was «too late now». At this point, I had to state several times that his company sold use the old appliance, his company sold us the new appliance, and his company sold us delivery, takeaway, and installation. He then reluctantly dragged his dolly upstairs to remove the old appliance.
–While disconnecting the old machine, he spilled water in the drip tray, stepped into it with his dirty shoes, and walked all over our hallway without a second thought to the carpeting.
–It took him over 20 minutes to get his appliance-​dolly under the old unit. Several times during the procedure, the machine was slammed back onto the floor as he failed to get things to his liking.
–While walking the appliance down the stairs, he had me support from the bottom while he dropped the dolly from the top, one stair at a time. He had the hardest time navigating landings, but would not consent to calling for help, and did not bring so much as a towel to throw over the sharp edges that bumped into our walls.
Once on the step before the final landing and 3 steps total from the floor, he stopped and said again «too small». He then stopped and proceeded to call «his boss». After a 5 minute conversation, he handed his cell phone to me. On the phone, the woman who sold me the appliance cheerfully «reminded» me that on the receipt I signed at purchase, there was a short paragraph stating that BA will not be liable for any damage resulting from delivery, installation, or exploitation of the appliance. Again, I don’t know what response they expected from me — «don’t worry about it, just leave the old machine on the stairs and new machine on the street and consider mission accomplished»? — but I reiterated that I paid for services and needed the job done.
15 minutes, later, with the help of myself, a very large man who happened to be in the apartment and offered his help, and absolutely no padding/​protection whatsoever, the old machine was down the last 4 stairs, and there were huge grooves in the wall.
On the way back up with the new (smaller) machine, the installed damaged the wall by the stairs to the extent of taking out a chunk of the metal corner support.
I had to push the appliance up each step, while he pulled from the top.
Once at the top, he roughly shoved the thing into the niche, damaging not only what remained of the water-​tray on the bottom, but the wood panels around the door as well.
Before completing installation, he pointed out that the previous installers (remember, also from BA), smashed the metal air intake tube almost in half «because it too big, it not fit!» when they installed the old machine. «You want fix?» Well, since we’ve now been at it for over 2 hours, all I wanted was this nightmare over. No, thank you.
Having shoved the new machine about ²⁄₃ of the way in, he suddenly remembered that he completely forgot to plug it in. Out in came, more damage.
Eventually he pronounced the job complete. The machine was noticeably slanted, which I pointed out. «No worry, work fine». I asked him to please level the machine, to which he replied, «I have to take it out again!» as if I was being completely unreasonable.
Installation complete, he left without a second glance.
Even doing what we could ourselves, and focusing just on the walls, ignoring the wood and drip tray damage, the repairs cost us $ 146 and some change. I came to BA today, showed the same woman who sold me the machine/​service pictures of the damage, and suggested BA pay for some part of the repairs or offer me an extended warranty. She started talking to me about policies and how careful her workmen are, and showed absolutely no remorse, nor willingness to take responsibility for the damage.

Whoa, what great prices, and what service! Finally, a business that GETS IT!
We had our refrigerator blow up, literally overnight, got a replacement one for free from friends of the family, only to HAVE IT BLOW UP the same day. Needless to say we were in dire need. My fiancé randomly found this place because she notched they had unusually low prices, and we needed a good deal, and fast. Our food was in dire straights at this point! We went down to the completely no-​frills showroom packed with inventory of all kinds of washers, dryers, and stoves. Plenty to choose from. Most were showing minor dings and various cosmetic issues, but since price and functionality were key, I was willing to tolerate an ugly fridge, since it was just going to get wallpapered with fridge magnets, photos, and my kids artwork anyway, who cares, right? We found several in the showroom floor that were great candidates, all well within our price range, some even lower.
We made our selection, then the nice lady working the sales desk they’d handle delivery and removal of our old fridge for only $ 20. I was thrilled, since we just got dome with the last major fridge swap, and didn’t want to have to deal with that nightmare a third time in a week.
The delivery guy was ON TIME and LIGHTNING FAST. Old fridge out, new fridge in, 20 minutes max. Amazing! He even leveled it, installed all of the shelves and hardware, and replaced the broken interior light bulbs.
I couldn’t be happier with the service I received. I will definitely be a repeat customer as soon as we need more appliances.

The lady that helped me was nice. I needed a refrigerator and washer/​dryer. I was in a rush because I had kids with me, so we had to make a quick decision. She gave us a good deal for all three that I chose. The deal was not as good as what you see on craigslist, but I’ll pay the extra to have them deliver and install. I didn’t have enough cash so she told me I can put a deposit and that’s what I did. NEVER did she tell me that it was NOT refundable. I had a nightmare with the deal not going through with the house so I was in no need of the appliances anymore. I told her my story and told her I wanted to pick up my deposit. She told me no money back on the deposit and that it was on the receipt. I felt deceived because she knew I was in a rush and any time you don’t offer a refund, a good business place is supposed to warn the customer of a no refund policy rather than telling me over the phone that it said no refund on the receipt. Well, she took my $ 60 and lost a potential customer as well as future referrals.

My experience was awesome! After looking on Craigs List for a washing machine and seeing some real dogs I finally remembered Bascom appliance. The lady that helped me knew her stuff. I was looking for an easy to service unit for a rental house. Bingo! Granted the prices were above those on Craigs List, they were also way below new appliance dealers. They offer Free Delivery, set up, and haul away and a 6 month warranty!
I am impressed with the level of service I received and will go back again when the need arises!

I gotta say — our intial experience with these guys was so great — but the prices are too good to be true. I’ll never buy anything from these guys again.
In addition to the dryer needing service after only 2 weeks, the refrigerator started being «quirky» almost as soon as the 90 day warranty was up. 6 months later, it died completely.
I had a repairman come out, and he says the compressor is dead. That’s a $ 700 repair for a $ 500 fridge I bought 6 months ago. Needless to say, we’re in the market for a new fridge.
Stay away from these guys, they’re BAD news.

Be careful, and bring a measuring tape.
My wife and I bought a slide-​in stove from Bascom, since our old stove needed replacing. We measured the space in our counter (30″, a standard size), and armed with this knowledge we went to the store. The lady there assured us that the stove we purchased would fit, that they were all a standard size, that no problems would be had, guaranteed!
Well. Fast forward to a few days later, when the delivery guy showed up (later than they said, but free delivery, so whatever). He brought the stove in, roughly positioned it in front of the gap (bending some of the plastic feet in the process, which by the way were already mangled), and slid it into place.
Sort of.
What the lady told me (about 30″ being standard, and it would fit guaranteed) wasn’t quite accurate. She neglected to mention that in order to make the stove fit, I’d have to cut pieces out of my granite counter top. That’s right, the «30 inches» doesn’t apply to the entire stove; the front measured 30.75″ — not a lot, but more than enough to keep it from sliding in.
We called the store to complain, and the lady there had a long conversation in vietnamese with the delivery man, at which point he left. We protested, both to the lady on the phone and the delivery guy leaving, that we didn’t want a stove that didn’t fit in our space! Especially since we trusted her word that «it would definitely fit «- I mean, appliances are her business, we figured she’d know. Live & learn. I guess we’ll be buying a masonry saw and «fixing» our counters to be compatible.
Anyway.
Aside from very poor customer service (she hung up on me twice) and a strict «no returns whatsoever for whatever reason even if we lied to you» policy, this place is fine. Just be sure that you are 100% sure what you’re buying will work for you, and don’t trust what anyone there tells you — they’re interested in making the sale, not in whether what they sell will work for you.

We checked out a few other appliance places used and new. We had to buy a fridge washer and dryer. We got a nice deal with all kenmore appliances. The washer and dryers they have are paired side by side which is nice if your looking for a matched set. The sales lady is very nice free local delivery .For the price and quality of the used appliances they had the best selection. Our things look like new .We went to another used appliance place prices werent very good most all the fridges had a bad rotton smell washer and dryers look like they had a lot of wear on them. I would give this place try.

My washer/​dryer combo unit started leaking water so I went to Bascom Appliances to look for a used unit. They had exactly what I needed and they delivered it to my house not only the same day, but within 2 hours. Impressive. They helped us hook everything up in a very very small closet and removed my old unit for free. Over all I was very happy with the experience. The price was a little more than I had hoped to pay but at least I didn’t have to pay full price by buying a new product. I would absolutely recommend this place to anyone looking to buy a used appliance and would go back should I need anything else.

We had a great experience here. We’ve been to other used appliance stores, but didn’t feel comfortable buying from any of those locations. However, the saleswoman at this location was extremely helpful, pointing out which appliances would fit in our limited space and suggesting the most trusted brands. She offered a discount for buying a complete set, and a further discount to help us meet our budget. Even more, since we only live a few miles away, she offered free same-​day delivery! An added bonus: she had an adorable, friendly «shop» dog :) We were in and out in twenty minutes!

I’m buying used and do not expect perfection. It’s all about recycle and reuse. Warrenty service is top notch, regular service is affordable and personal are friendly. Free same-​day delivery and take away. Have done business again and will do so in the future