Babies R Us

The lines are short but it takes Foreever to get rung up. They are slow and too many cashiers wandering around pretending to be busy but avoiding ringing up people.

This BabiesRus has been extremely knowledgable in the baby products and have a good selection in the store! The staff was amazing when it came to helping me close out my registry! They were really fast and helped me get the most discounts for my purchases! I want to give a huge thanks to Jeff, Elaine, Tina, and Anna for all there help! :)

Normally I like babies r us; today I’m disappointed with their limited return policy. You can’t return or even exchange diapers that don’t fit! TARGET ACCEPTS RETURNS! How am I to know if the diapers fit? They don’t even sell small packs of the diapers I was hoping would work. Disappointed and won’t be purchasing diapers or much else at babies r us anymore. Hence the 1 star.

Just left this store but I want this review to be solely about the customer service that was presented to me (which I give 5 stars to a particular female associate-​sadly I forgot to get her name). But she was probably just a little over 5 food and had dark brown hair tied up into a half bun. To this associate, you deserve some recognition for an amazing job well done! I had been looking for these particular blocks by Melissa and Doug (brand name) and I couldn’t find them ANYWHERE! And I absolutely needed them for work and this associate was so sweet to tell me possibly why most stores were out of stock (it was on promo) and she suggested another store that could possibly have them. I asked her if she could either call the store or give me their number and she called for me and she was able to track it down and put it on hold for me. Seriously amazing service from her! Only gave 4 stars because I had to travel to a 3^rd store to find them (but hey out of stock isn’t their problem right?) THANK YOU SO MUCH TO THIS PARTICULAR ASSOCIATE!!!

Purchased a formula & «ready-​to-​go» Gentlease Enfamil & returned it the next day because our baby didn’t like the taste of it! She became more agitated.
Here’s what happened:
I purchased 2 tubs of gentlease (infant)Enfamil formula & 2 ready-​to-​go Enfamil. I was NEVER told that I CANNOT return it after purchased! It never said anything on their store label or on the receipt. However, I still needed to try because I didnt want it to go to waste & we all know the price isnt a joke when it comes to buying a formula. So then I tried to return the 3 UNOPEN or UNUSED formula to the cashier, it was a hispanic woman (the same person who assisted me the day before) She was so f*cking rude! She raised her voice at me & I could tell by her facial expression that she’s pissed that I was returning the items! She said «Oh you can’t return it because its a formula & we can’t take it back because we will have to disposed it…» I was like «but its unopen & i had just purchased it yesterday!» She raised her voice saying «You cant! Theres nothing that I can do about it!» I was like «Can I talk to your manager instead? Since you never told me yesterday that the items cannot be return after purchased! Also, you never told me about your policy!» So the manager came & told me that they wont take it back since its the store’s policy. In my mind, I said «then fcuking put it on the store label so people would know» but, I held my grudge & didnt wanna make a scene. I asked her nicely & said «Could you please do something about it since its my first time purchasing a formula to this store? & I didn’t know about any of your policy?» The manager just took the items & returned my money. While she was doing that her face was saying «B*tch here’s your money & don’t fcuking come back» Then I said «thanks & this would be the last time that I’d come here. You suck!»

We loved this place until today. We came happy and try to shop again for our baby (we went there in the past and young staffs where super friendly and helpful) but today all old tired ladies and super rude and selfish OMG!!! I don’t understand why they have to hire this idiots to work there? Go F your self raciest piss of shets!!! I could see a hate while she was looking at us! F all people like you!!!

They have the best, most helpful and attentive personnel. I drive a longer way to come here for the quality of service I get over the one that’s closer to me.

I have a feeling that the HR department of this specific store asked requirements for employees go something like this:
1.- Rude
2.- Expects costumer to figure stuff on their own
3.- Lazy
4.- checks phone during work

Tried doing a return and was told that they are only allowed to do returns of unopened items… I was trying to return a carrier for my child that was gifted through my registry with them. I kept asking them to show me where it stated that they only returned unopened items and they could not find the info. But stated it was online and Caroline the clerk helping me asked her manager a women named Jen and then another manager named Lap (male). All of them said that yes they can only accept returns of items that are UnOpened! Though all stated that they would «make an exception for me» if I could find the pamphlets. Going online I checked the return policy and found the only items that are not allowed to be returned once opened are things such as Movies, breast pumps and video games in which case they can still be switched for like items… I kept telling them that! But they refused to understand and kept insisting on their no returns if opened case. I have a newborn so obviously babiesrus is a place I would like to go to but if someone is telling me I cannot return items if I open them and find out they don’t work for me I will not shop there. Horrible customer service. They should know their own policies.

My favorite Babies R Us! Large clearance racks, great deals, and very big store (have lots of clothing options to chose from in all sizes). I am always a fan of mother friendly stores, from the awesome Mother’s Room with rocking chairs and changing tables, to the potty-​training child toilet in the bathroom, to child friendly staff associates. They also have a small area labeled «Toy’s R Us», with very few toys. There are lots of «Expectant Mother» parking in front of store and accommodating shopping carts for babies of every age (you don’t need to unload your stroller). For the stressed out mom, you can head next door to BevMo for some wine after some Babies R Us shopping :) Also, staff is very friendly and helpful when you ask questions. Oh, and they accept PayPal payments.

Just stopped by to pick up what I ordered online. As soon as I walked in, I was immediately and happily greeted by a sales associate. It was a weekday and only 45 minutes after they opened so it was fairly quiet in the store. He offered to leave the item at Guest Services whenever we were ready to go, which was very kind of him.
The email says to go to the sign that says «Merchandise Pick Up,» but there wasn’t one available so I headed for Guest Services where the same associate was nice enough to direct me to their self serve kiosk. There should probably be a sign there to save people some time of getting in line to pick up an item.
I intially stayed close to guest services in case my item came out right away, but I ended up browsing around the store. I was approached by another associate asking if I needed help with anything. After about 8 minutes, another employee came out and brought out my item.
The process was quick and painless and everyone I came across at the store seemed very nice.

This review is for the sweet lady, Tabitha. I came to the counter with a bunch of items i wasn’t sure about their prices dreading the reaction I was going to get from her. I asked if I could price check some things and would ya know that girl just took over as sweet as pie. She was more than happy to price check and when I told her I thought something was cheaper than what it rang up as she changed the price just like that! She also asked if I’d like a bag at no charge and i was like, «sure!» When she saw they were out she gave me a cute reusable one for free. She talked to my baby and was just plain kind, professional, helpful and friendly. It’s rare these days to find service like this. Where people genuinely care about others. This lady, Tabitha is a rare gem. Feels good to be valued as a customer. She treated me like this was her own little start up business, eager to please. (You know, before big corporate America changed that mindset)
Babies r us, you’re lucky to have her.
As for this store: they have great clearance and sales. Too many stylish boys things, I wanted to buy it all!!! Bought a bunch of adorable things for our Hawaii vacation coming up at extremely good prices. Only thing I wish is they’d have more coupons; ((yes I’m a tight wad)

This is not an attack on children or babies.
This is a review on the store itself.
I felt that this store felt real bland. By bland, I mean that this place could be so much better in terms of décor, stock, and liveliness. I went here to pick something up for friend, but was assisted by no one on the floor, even when I asked a general question regarding an item, it was brushed aside until another employee decided to help me.
Despite the customer service and store leaving me with more to yearn, the quality of the stuff here is great. I can’t deny that their products really are suited for babies. The gift bags comes in a variety of sizes that could fit so many different things.
So props to Babies R Us for that.

Big selection of everything for babies! Never crowded. Lovely people on customer service. Love to come here.

I recently came here shopping for a baby shower gift. It was my first baby shower I was attending and also my first time walking into a Baby’s R US.
Upon walking in, I was really confused on where to start with my list of things to get. The store was pretty big but luckily all the sections were labeled. I guess I still looked a little lost, so a young lady by the name of Christina offered to help me out. She was very sweet and helpful and pointed out the sections that I should visit in order to gather everything I needed. She even offered to walk me to the different sections in the store if I was still confused. I came back to her several times during my trip there to ask a few questions like what the difference between all the diapers are. She happily and enthusiastically answered all my questions and remained patient despite how many times I came back to her. The customer service I received from her is the main reason I am giving this location 5 stars.
The store itself is very clean and organized with all the sections clearly labeled. There was a huge variety of clothes to choose from as well as a good variety of blankets, strollers, diapers, and bibs. Additionally, it was very easy to find parking, which is always a plus.

Very helpfull young lady who help me at customer service. Ask for Katie she was great

I stopped in today searching for baby bottles, which i found right away. By the entrance. I found a good deal on Dr. Browns six set of 8 oz. $ 24.99 There was also a sale on most clothing items wich ofcourse i decided to browse around and found a sweater for $ 2.99 some converse for $ 13.00. I loved the prices. Also online i used a coupon Spend $ 15 and get a free Dr. Browns bottle. I separated my transactions and got 2 free bottles $ 6.99 value. I am one satisfied mama.

Way better than toys r us!

If you’re putting together a registry for your baby shower… don’t even think twice. Buy Buy Baby is a Mercedes and this place is a… um…what would a more expensive Mercedes that sucked be called? A Jaguar?
Buy Buy Baby is better in literally every single parameter possible, and it’s right down the street. Now, I saw the Blossom Hill K Mart hang on for two decades, so I can’t say WHEN exactly, but this place isn’t going to make it.

I told myself 3 years ago & the manager that I would NEVER shop here again & I haven’t & won’t Ever Again.
Seriously had the wrong size diapers purchased (they have the babies r us sticker on the seal), the package was unopened & all I wanted to do was exchange them for a size larger (same exact price & brand! But less diapers). They told me I couldn’t exchange it without a receipt. -.- first of all it says the store name on the unopened large box of diapers second off its an exchange Not a return! I complaimed & asked to speak to the manager. They charged me almost $ 10 on top of the diapers that were almost $ 50 to just exchange the size. I told them I’d never be back for such TERRIBLE customer service. They didn’t care & i still haven’t been back. I’d rather do a baby registry at wal mart than here!!! So glad tar get does them.