Andy’s Carpet & Floor

I give him five stars because I totally satisfied what his crew have done for my house carpeting installation. He didn’t talk much, but worked perfectly. We had to install carpet next day, so we had to check several stores if they could do it next day. And not even one place could install my house carpet next day. So even though Andy’s review on Unilocal was not good, I called him anyway. And Andy came over and gave me an estimate without much saying. but he seemed like he knew exactly what he is doing. And very detail too. Next day, the work done! Perfectly! I like what they did to our home. Thank you again Andy.

I was on a tight schedule to get my house ready for open house. Andy came and gave us an estimate for carpet installation in one room and stairs. I tried to negotiate the price, but he was firm. I told him to give me a day to decide. Next day, I called and left him confirmation message. Never received a call back. Three days later, I finally got hold of him. Knowing I was under the gun, he refused to do the installation even for the full asking price.
Yes, he was right. We did not have signed agreement. However, he is getting one star for being unreliable.

We had been thinking of replacing our carpet for over a year and Andy was one of the first that we called. We got an estimate and were just shopping around. We thought the price was OK but felt good about giving our business to a smaller company as opposed to the larger ones. Carpet installation for your entire home is expensive, and we took our time to decide what we wanted.
After thinking about it, we had decided that we were ready to purchase the carpet from Andy. He came over again so we could finalize the colors and style; but, he also raised the prices on us, significantly. He proceeded to show us a paper from the manufacturer that the price of carpet was raised 4−6%, but the quoted prices he gave us were 11−15% more expensive than before! Maybe he thought I was bad at math.
After trying to persuade him to give us a cheaper price, he gave me an ultimatum that if I didn’t buy the carpet that day, he wouldn’t be coming back! He just raised the price of the carpet on me and expected me to just go ahead and buy the carpet without thinking about it? He then packed up his samples and started walking out the door. I was very surprised by this, and even asked him if he would come back if I decided to buy (which I wasn’t going to at this point anyways), and he quickly said no.
Needless to say, he will not be installing our carpet and lost my business.