Ana’s bakery

Looking for somewhere in the area to order my wedding cake. Stopped by this bakery and although it says they are open until 7 no one came out. I jiggled the bells on the door and as a last resort tried their business line. I called their line twice, heard it ring in front of me, but no one came and it went to answering machine. I could hear someone working in the back but I guess they don’t need new business. Bummed their cakes look nice online! Still in parking lot confused but on to the next bakery.

OMG I can’t believe she even replied to my review with another accusation. — 1. When I placed the order, it was not mentioned that shop is closed on Sunday. 2. When I came to pick my order it was 10:30 am and not 1 pm. My baby shower started at noon. 3. Most importantly, on the txt message, it was not mentioned that this is from Ana’ s bakery. 4. I placed the order with mom asked her if I could pay now or later and she was ok for me to pay upon order pick up, since I still had to confirm with Annette on the flavor of cake pops.
5. Please learn to speak with customer in a polite manner and not screaming, and blaming at the same time.
6. During this whole event not once that I heard– «I am sorry».
7. Instead of txt messages, next time pick up the phone the call your customer and talk.
8. Take accountability and please do not reply to this review.
9. Zero star!
Thank you.

I have to say I have never received this kind of unbelievable service in my life. 5 stars for
1) Product was flawless and so cheap! I needed a sheet printed and it was impeccable and delicious. She added buttercream design around the image to make it even more delightful.
2) Customer service was unlike anything I’ve ever experienced. Ana responded to my Friday evening request in 10 minutes and offered to help immediately. She told me exactly what to do make it perfect, sent me text samples, and most importantly, opened the shop for me after hours because I drove down from SF!
3) She gave me an incredible LED light for my candle! And a really warm hug!
I recommend this to everyone. If I can find a way to get delivery to SF, this would be a game changer for so many of my friends!

I had a last minute emergency for my 13 yr. old daughter. I needed a cake with that had a photo printed of «Ariana Grande» and Ana’s delivered that and so much more in 1 day! I ordered ¼ sheet with cookies and cream and chocolate cake and buttercream frosting. It was so moist and decorated so elegant! I will be ordering my cakes from here on out. Ana’s saved the day!

Though I didn’t order a cake from Ana, I saw, and tasted one, from her.
For my friend’s 50^th birthday, he ordered himself a super special cake, and requested a design that sent the party guests rolling with laughter!
Apparently, he challenged Ana with doing a design that she hadn’t yet done… I was really impressed! See attached photo.
The cake was red velvet, and super moist.
Ana — is a great place if you like fondant (
) — but ‘personally’, I’d rather have a cake frosting that can balance out the flavor and texture of the cake itself.

Terrible customer service, terrible cupcakes! I made the mistake of buying the Groupon for this bakery because I wanted to support a new local business. That was a mistake. The first time I used the Groupon I was a dime short buying cupcakes and she refused to sell them to me until I went out to my car and scrounged around for a dime. For a new business starting out I thought that was terrible customer service.
The cupcakes were disgusting and every single one of them ended up in the trash even though I have children who love sweets. I tried to use the Groupon again to try something different. I went on the day it expired and they were closed early. I went the very next day and she told me she would not honor the Groupon. For a place that makes substandard sweets, they have terrible customer service. Welcome to the neighborhood!

I finally found Ana’s! I have searched high and low for a bakery that makes sugar-​free cakes for diabetics. Not only do they do this but they taste AMAZING!!!
Great service with a smile to top it off. Two thumbs up!

The best ever! I was wanting to get specific cupcakes made for my best friends surprise party! I found Ana’s Bakery online by using Unilocal.She had amazing reviews, so I put in my request. The response was super quick, and she said they could help me. I sent over pictures of what I wanted, and she said it could be done! I was a little particular with my order, but the ladies totally worked with me. When I went to pick up my order, it was better then expected! The cupcakes and cake pops looked EXACTLY like the pictures I had sent! Everyone at the party loved loved loved them! Not to mention they tasted delicious!
Thank you guys so much for making my vision come true! It really was beyond expectations! I will definitely refer anyone and everyone to Ana’s, and will definitely be using her for future events!!!
AMAZING!!!

I am in awe with the way the cake came out. I sent her 3 – 4 pictures of an idea I had in mind and she did above and beyond and it was better than I ever could’ve imagined. I ordered a week in advance and she delivered it right to me. The flavors were moist and delicious, funfetti and vanilla with vanilla filling. She completely outdid herself. And the best part, the PRICING WAS TOTALLY REASONABLE. This looks like a 300 $ cake, if not more, and I was charged 110 $. I will never order from another bakery. I will always go with Ana’s.
Thanks again! This is one of a kind.

I am honestly lost with words because Ana just delivered my birthday cake and its beautiful and beyond what i had imagined. She is our families favorite and i have officially decided that she is the only person who will bake for my family and any special occasions and will recommend her to all my friends. My personal favorite is her dolce de leche cake! =) but what blows me away is how creative she is and what she can transform a cake into! A work of Art.
Thank you Ana for making my birthday memorable and i will always be your loyal customer for life! Your truly amazing. Hearts!!!

We were so impressed! We sent Ana a picture of an Owl decoration for our daughter’s birthday party, and she made an amazing 3-​D Owl cake for us that matched the decorations perfectly. Everyone at the party thought it looked amazing, but the best part is that once we cut into it, it was absolutely delicious. The chocolate cake was moist and flavorful but not too sweet, and it had great fillings and frosting.
The best part is that Ana’s quote was quite reasonable. We called several other bakeries in the area that were going to charge twice as much. We’re very glad we chose Ana’s!

Absolutely amazing! Not only was my cake perfect both inside and out ;), Ana and Annette are sweethearts. They have the best service ever and the cake was delicious. Highly highly recommend!

Thank you to Ana’s Bakery for taking my last minute order (5 days before the event). It was a beautiful baby shower cake (Green Bay packers) and everyone enjoyed it. The couple didn’t even want to cut it because they were so in love with it.
We exchanged emails the whole order. She was very responsive and gave me a quote soon after I sent her the picture, how many people and the flavors of the cake. I had the chance to meet her in person when I picked up the cake. Sweet lady and even explained the process of how she makes the cakes and her daughter decorates them. She’s a busy woman and makes it happen.
The flavors were vanilla with chocolate filling. Let me tell you, it was delicious!!! I thought it would be dry by the look of when it was cut, but it was actually moist. There were so many compliments to it, that I’m just going to have to continue ordering all my cakes from Ana here on out. Thanks Ana!

I said I wanted a Red Cake with a Gold Chinese Dragon and the AMAZING result really made me look good at the surprise party!!!
The detail’s of the dragon were amazing, each scale was hand done. It was all 100% edible. It was more Cake than I was expecting and it tasted amazing. Really I wasn’t expecting an artwork level and so I was pleasantly surprised.
also Ana was willing to accommodate my schedule. she is very responsive and even offers a delivery option.
I was very pleased by all the accolades I received at the surprise party lol

Delicious, moist and affordable! Couldn’t have asked for a better cake. Would definitely recommend it to everyone!!!

I had a last minute order (week in advance) for a custom cake. Most of the bakers said they’re booked in advance. Ana was the only one who said she can accommodate my order.
We communicated over email and I didn’t have any issues.
I ordered a Batman cake for my fiancé and she did a great job. The flavor was black forest.
I am giving 4 stars because the cake was a little too sweet for everyone’s liking.

She’s amazing. Not only is she extremely professional but her cakes are detailed and always come out exactly how I want them. The cakes have always been the topic of each event and taste just as good as they look!

Five star for the service.
I had emailed for a request for cupcakes and they responded within the same day and would have been able to fulfill my request. However, I changed my mind for a cake instead.
I needed a last minute cake for my engagement party the following day and was able to place an order with less than 24 hours notice. When I called, Annette was very calm and patient. She answered all my questions and gave me several options. Since it was the first time I’ve ever ordered a cake, I asked if I can come in instead. When I arrived, Annette was very helpful and friendly. She was really sweet and worked with me to come up with a cake. I wanted a simple cake with a gold theme. The final product was a mini 3-​tier cake with gold ribbons and dried gold flowers. Though I don’t eat much sweets, the cake was to my liking. Top tier was red velvet, middle tier was guava, bottom tier was white cake with fresh strawberries. The guava cake was very moist and very sweet.
She also provided free delivery within San Jose. We arranged for an 11:00 — 11:30 delivery time and by 10:20 Annette contacted me to see if she can come by.
I would definitely come back and order future cakes here.

Annette did an amazing job on my baby shower cake. She took my last minute order and knocked it out of the park. Everyone was taking pictures of my adorable cake at the shower. I had 3 baby showers in 2 weeks and the cake from Ana’s bakery was by far the best tasting. Work friends asked me to bring any leftovers on Monday b/​c they wanted more! How does it get better than that? Thanks Annette!

I called Ana’s .wanted a baby jungle design. Sent her a copy of my invitation. .she came back with a sketch within minutes… talk about Customer service. she was outstanding. .she texted me a sketch and also emailed me a copy and it was exactly what I wanted. .the event was not until 3 weeks later. .called her to place the order. I just felt so confident. .she text me a picture of the cake .it was a two tier fondant white cake with strawberry and lemon filling. at 5 am, day of the event to let me know what to expect… picture of the cake and a picture of the baby animals! ! Wow! ! Amazing. .
Ana text me the final result before she left to deliver my cake… everything so beautiful and on time. I am a vegan but all the guest loved the cake and said it was delicious! !
I will definitely be ordering my next cake with Ana’s

Do if you dare! I really do wish we could rate a ZERO! We ordered a five tier wedding cake from Annette and the day of our event was a nightmare! Annette walked out on us halfway through our wedding set up! (we mentioned that we were dissatisfied with a few things and her out was… «I need a few things from the store, I’ll be right back», she NEVER came back).
On the day of our event. She ignored my calls for an entire our just before our wedding. Our cake was the wrong color, two of our five tiers were the wrong flavor, our flowers were the right flowers BUT were hot, wilted and dry. Annette was paid for services she DID NOT PROVIDE, AND she refused to return any of the money she stole. After trying to reason with her to no avail I disputed partial charges with my bank. She is now is sending me harassing text messages, calling me names, and showing her true colors! I have also seen other posts from her threatening Unilocalers by saying her husband is a police officer.
She also got a copy of personal wedding photos of us and has also sent comments to me about those, VERY stalker-​ish! I have posted my text messages as pictures for you all to see (#43−47 of her photos). Saving a few dollars by going with a cheap bakery like Ana’s Bakery is not worth your peace of mind. Our cake was TOTALLLLLLLLLLLY ruined and we ended up eating something dry, not what we chose, not aesthetically what we wanted and we basically had no say in choosing our own cake after several frustrating months of planning and trying to communicate with Annette (which is not a strength of hers).
PS she loooooves to blame all of her mistakes and procrastination on her mom (who does the baking) and personal family issues so take that as a warning in advance to you! This is the type of professionalism or I should say lack thereof, that you will have to deal with.