Allied Appliance Company

My lesson learned: Always check Unilocal before going to a new place.
This place is terrible!
Our Dyson 14 clutch went out. I dropped it off on friday, paid a $ 30 cleaning fee, and the guy said he could have it replaced in 4 hours. He had to wait for the technician to come back from Modesto with the tool. (That should have been my 1^st warning!)
3 days later, I had heard NOTHING from them. My wife goes in to check the status. Turns out, we have to pay another $ 30 for an estimate that would be subtracted from the cost of repair. Ok, fine… we pay another $ 30.00
Now, FIVE days after I drop it off, they call me with a BLOATED estimate, and I find out that they still haven’t cleaned the damn thing, and didn’t know we paid for cleaning services. WTH!?! You have a receipt for it just like the carbon copy you gave us.
We are picking it up today, and fixing that thing ourselves. This place serious lacks organization and follow-​through. I will NOT be back again.

I recently needed vacume bags for my Royal vacume cleaner. I went into the store & they sold me a package of 3 for $ 9.73. I was surprised they were that expensive.(no recept) Walking back to my car through CVS I noticed the same bags I needed for 4 for $ 3.00. I went back to the store to return them & they would not give me a cash refund, store policy, credit only. I wanted to charge my purchase but they said the charge machine was not working. What choice did I have? I won’t go back.
Bill

I have a Dyson vacuum and it can usually vacuum up a small child, but as it states that it never loses suction, it did. I called the troubleshooting line and virtually took apart the entire machine, except the engine. I cleaned the two filters that can be washed and then put it all back together, only to find out that the brush won’t roll and it still doesn’t suck. I decided to take it to Allied. The $ 30 deposit is for the inspection only. Then after calling them three times, I finally got ahold of someone. Now my estimate was for another $ 144 dollars saying that my filters needed cleaning, which was not true as I had just made them spotless. Then he says it will include a new HEPA filter only later to say that the filter is an additional $ 30. I was under the impression that the HEPA was a lifetime filter but was informed by him that it needed to be replaced once a year. So, am I being naïve and letting him fix it because I am desperate and a new one is $ 400, or is this a bit of a rip off, OR is it all my fault because I have had the machine for 6 years and never did anything to it except empty the cyclone? Either way, I am out about $ 200, let’s hope it works for at least another 6 years for that price. Is it my imagination or did we used to have vacuums that lasted 40+ years without a single thing to do to it but use it???

I went in with my bags for 2 different vaccums that we have, a Kirby and a Mielo canister vac. I asked for the kirby bags, 3, and 4 boxs for the mielo. The guy behind the counter, than said, have you changed your filter yet, I said, No, at which point, a filter, went on the counter for the mielo, Grand total over $ 220 dollars. I said sorry, Ttake 1 bag of kirby and 2 boxes of mielo, out, grand total, $ 179., with the filter, which cost $ 59.00. I went home with the bags and filters, got home, started to change out the bags and filter. When I opened the mielo, to change the filter, the filter was not only, not going to fit, I would have to modify the vaccum. I took the filter back to the store and the guy behind the counter, said, sorry, all sales are final, and he told me how I was to modify the vaccum, which I was not about to do. I was more than a little pissed, since I was not getting a refund, for the filter. I would say that this vaccum shop should need a course in customer service, and that the gentleman behind the counter shoiuld know the product, since the filter does not work for that model of Mielo, Or maybe I should have gone to the factory and taken the the vaccum cleaner bag and filter course… Horrible…Do Not Buy Filters and Bags from this Store… Beware…PS, It does not even rate a 1 Star

What Kind Of Fool Am I (don’t answer that one)…
Pros: Good work. Delivered when promised (after prompting with a phone call).
Cons: Fear of asking «what’s wrong?» Reminded me of repair work done at Stevens Creek Acura in 2009.
Suggestion: Get a detailed estimate in writing
Star Ratings:
— Overall: 2
— Quality: 4
— Honesty for Work: 4
— Honesty about Price: 3
— Price: Cannot be printed
— Promptness: 4
— Foolishness Factor: 1
My wife and I have been fans of Oreck vacuum cleaners for the past 10 years. During that time, we’ve bought a few of their machines and enjoyed their effectiveness, efficiency and light weight. We currently have 2… one for everyday use and one as a backup. When the long metal tube extending down from the handle on the «backup» vacuum bent and finally broke apart, it needed to be fixed.
Normally, I’d take it to the place where it was bought… the Oreck store on De Anza Blvd in Cupertino. However, when I drove by that shop, a sign said it recently lost its lease. Since the Oreck website showed the nearest locations were in San Bruno and Walnut Creek, I decided to find a repair place closer to home in San Jose.
I remembered walking by a vacuum shop along Lincoln Avenue in Willow Glen many times because it’s near a couple of restaurants we like (Yuki Sushi… Taiwan and Opa). The Yellow Pages indicated the name was «Allied Appliance», so I called and brought the machine in.
A guy… probably the owner… took a look and said it would cost $ 30. After paying, he asked if I’d like him to give my vacuum an inspection to see if anything needed to be done. Since it was «free», I said sure.
When I hadn’t heard anything a few days later, I called. The same guy said the repair would be ready that afternoon and added «the roller brush should be replaced (bristles were worn) and the machine needs a tune up. Total cost will be about $ 150». I was flabbergasted and said «no». He said «well, you’re getting a full tube assembly, new roller, diagnostic and tune-​up. The cost of a new vacuum has gone up». I reluctantly said okay and felt guilty because I allowed my pocket to be picked.
My vacuum was ready when promised. And there was the bill: $ 158.45 ($ 78.45 for parts and $ 80 for labor… before tax). Original cost of the vacuum in May 2010: $ 199.99 For fans of math, the repair and tune up was 79% of the cost. After I got home, I the Oreck website said that same machine is still selling for $ 200.
The vacuum is now working fine. Of course, I could have spent $ 41 more and bought a new one with all new parts.
I can’t completely fault the owner for the higher bill because the «tube replacement» requires some rewiring and I did agree to the additional work. BUT… when I picked up a small rubber belt (for the internal assembly) from the counter which I thought was mine (the bottom of the vacuum has a place to store it and I’ve never changed the belt since May 2010), he said «oh, I see you’d like the belt. That will be $ 5.50″.
Bottom line: I left the shop and thought of the famous quote from PT Barnum…“there’s a sucker born every minute». I guess we all play that part once in a while.

Not sure why my review was filtered. I wrote it after dealing with the elderly red-​haired lady. Unilocal,this is an authentic customer review. Why did it get filtered and why isn;t it factored into Allied’s overall rating?
1 Filtered Review for Allied Appliance Company Note: The reviews below are not factored into the business’s overall star rating.
0friends
1review
Jedidiah P.
Redwood City, CA
12÷3÷2010
Allied Appliance is a family-​owned vacuum cleaner repair specialist and dealer for Simplicity vacuum cleaners.
Craig is a great customer-​oriented Allied person. He patiently explains the problems and gives you a price estimate. Prices are reasonable and he gets the work done on time. My vacuum cleaner looks virtually new.
Allied’s been there since 1957, «in this location.» The front of the house person, an elderly woman with dyed red hair, has probably been there since 1957. It shows. she’s snippy and impatient with customers. I suspect she’s tired. It shows. If I could do anything to avoid dealing with her, I’d be more apt to buy vacuum cleaner bags from this great local shop.
Not that it’s my business but for enhanced repeat sales, I’d strongly suggest that Craig take over the shop, front and back. The elderly red-​haired woman needs a rest.
Two stars if the woman is part of the mix. Four stars if she’s absent from the mix.

I would put «No Stars» if that were an option. I left my hand vac w/​them for warranty service and was quoted «7 – 10 days. we’ll call you» After 2 weeks and no call, I left a msg.-no call back, so I left another msg. 5 days later someone called and said it would be a week, «we’ll call you». Two weeks and no call later, I called and after giving my claim check number was told I’d have to call back and talk to the «technician». So I picked it up today, 38 days after I left it for a 7 to ten-​day fix. Never again! The local mom-​and-​pops like this one whine about the large box stores, but w/​service like this, I’ll take Sears any time!