ACE Rent A Car

I haven’t had time to write a review until today, but this happened 2 weeks ago on ¹²⁄₃₀. I made a reservation for a minivan in advance, put in my credit card and noted the cancelation policy which is if it’s canceled within 24 hrs, my card will be charged. Less than 24hrs before I was supposed to pick up my car, I got a call saying my reservation will be canceled because there is no car available. I called back asking if I can get another car from a different company and Ace reimbursed the price difference since it’s not my fault and it’s very last minute. I was told no, they will only give me 10% off my next rental. It doesn’t seem fair that if I am the one who canceled, I would get charged, but if you guys are the one canceled on me, there is no repercussions. Their reasoning was that people were not returning the rental car a planned. I am sure those people are getting charged for not returning the car on time, why not extend those $$ instead of screwing over your other customers? I had plans and everything was ruined because my reservation was canceled last minute. I asked to speak with a manager and was told the manager was busy calling people and canceling their reservations as well and that he will call me back. I asked when and was told don’t know but it will be that same day. It’s been 2 weeks and no call at all. This is very unprofessional. I would give 0 star if I could! I will never rent from Ace again!

We had a booking and had confirmation made online. We came to pickup and were informed that the car we rented was not available. This is worst thing anybody could do. They uined our trip and we had to search for car nearby to rent.
I would never ever rent from them and would not recommend anyone to rent from them.
They are few bucks less but very bad service.

~~~~~ Please stay away from ACE ~~~~~
Good Things:
Staffs are kind and explained all options in clear and also helped us to choose right insurance package, etc. Regarding rates; Yes, reserved rate was honored.
Bad Things:
This is the worst rental I ever seen in my life. I’ve been renting cars/​vans for years. Always I rent autos only from airport rental providers like Hertz, Avis, etc and vehicle would be always good with less mileage and very well maintained.
But, this was the first time I (unknowngily) rented van away from airport, here in ACE. The 15-​passenger van that I got was the worst one with 125 000 miles driven, very old vehicle and wiper is totally gone. The worst thing is: I had to drive this car from San Jose to Las Vegas (1000+ miles) with my friends and family during December 1^st week on rainy days. You cannot cross 45+mph in this van, your ears will blow out, due to bad doors. Since it’s old vehicle with 125k miles driven, its smelled bad. Also, it says pickup location as SJC airport, but you need drive to Taylor/​Coleman street for pickup and drop-​off during day time.
I definitely wont recommend ACE to my family, friends and not even to any strangers. I would never ever come to ACE again. Though it provides vehicle for less price (85 $ per day on normal weekend, whereas its 100 $ on Avis airport rental) and staffs are kind enough, those bad vehicles are not eligible to move on roads. Those vehicles should be crunched and recycled. Please put additional15 $ and go to Airport rental providers.

Sherry was very helpful when renting the car. She was great with all the questions we had. Very informative than most car rentals I’ve been too. The location was a little hard to find, but other than that it was great. I’ll be coming back for future rentals.

This place is awesome. We rented a 15 seater a while ago, the customer service and assistance was very good. I recommend this

I rented a full van from this place booked, scheduled and confirmed. I was running behind a bit, scheduled to pick up at 8 I showed up at 945. When I got into this place I was told that you need to show up within 2 hrs of appointment. I walked in the door within the time frame. The employees made absolutely zero effort to help, 3 employees, 2 customers and no call to a «late» customer. I would expect some effort shown towards the customers It turns out they rented out to the people who walked in right in front of me.
Don’t waste your time with this place, If you need reliability, professionalism and dependability. I wrote their corporate office and was sent a tiny calendar as an apology. They didn’t consider the money I was out because of the situation.
I went to another van rental place literally 3 blocks away and was given great customer service and they were able to get me a rental within 30 mins. But the whole ordeal wasted nearly 2 hours.

Kathleen assisted me with the van rental and you can tell she knows her stuff. She nicely answered all my questions and made me feel very comfortable.
Justin assisted with the return and he was genuine. He also told me about the Unilocal discount (20%). The whole process was simple and at ease.
I recommend their service.

Rented a 12-​passenger van from them last year and rented a 15 passenger van from them this year. The vans are certainly not as nice as the ones from those big-​name places, but for the price I paid. They are both ok and clean. And they ran well. Plus, the manager Michael is super nice.

I rented a 7-​seater Van this weekend and got a KIA minivan. The condition of van was very poor as it had already ran over 101 600 miles. I asked them to give me something else but nothing was available that time. It had few scratches from outside but still ok. As soon as I started driving, I was feeling like driving a local bus which was not in my control. I usually rent a van from Enterprise and it was my first time with ACE & had a horrible experience. I planned a family trip but I had to change because of the condition of assigned Van. Although staff was very friendly and they agreed on my feedback at the time of returning the van and they mentioned to share my feedback to their manager.
It was complete waste of my time and money to rent that car. They should donate those vans which doesn’t work well and cannot satisfy customers need.

The best van rental place I’ve used since 2001! I was skeptical to change companies but it was worth the try. Cesar took care of us and got us going! Good price, great service, and oh yea, the vans are excellent! I am using them again this week!

Great Service, Competitive price and very friendly staff. We rented a 12 seater passenger Van for long weekend and we got a new Van at a good price. Not sure why they have bad reviews may be its a new management. We were happy and totally satisfied with the service. Armando is a very friendly staff and helped us with lot of patience. I definitely recommend people to try out renting van here.

This place is faaaaantastic!!! I am so happy I found a diamond in the rough car rental place that offers the best deals in town on car rentals! First off, let me explain that I am not sure why they have such bad reviews but if you notice those are pretty old and In my opinion I think they have changed management or something because I had such a painless easy time with them, that I do believe things have changed for the better. I found a van for $ 100 total for 3 days to drive my family down to Disneyland. The van was soooo nice! I mean nicer than my Mercedes GLK! I got a 2014 or 2015 (it had 2016 stickers so I am assuming it was a 2015) Dodge Caravan flex fuel. Let me say that I did not want to return my van hehe! I also wanted to include that I was 30 minutes late and they did not charge me a dime upon return. Ashley helped me when I arrived to pick up the car and I thought she was so very nice and helpful, I will ask for her when I use them next time =)) Thank you ACE I am so very happy with everything from your customer service to the van to returning the car. ps — I have already told quite a few of my buddies about how great service was here. See you soon!

AWESOME Service, Excellent Staff and GREAT price. Just rented a mini van for a day to pickup my parents from SFO airport that accommodated 5 people with all luggage. All of the Vans i saw were almost brand new, swift service, in and out in few mins. I am superbly impressed with service.

CAUTIONARY TALE:
I regularly rent cars at the San Jose airport and this was the worst experience I have ever head. First, they are NOT located at the airport as advertised on Expedia. I called for the shuttle after realizing they were not with the other car rental companies in the main building. The only number I had was the Ace national number. The operator could not get ahold of the local office so I started walking with my suitcase across the airport. Luckily I ran into a work colleague who gave me a ride, otherwise I have no idea what I would have done to get across several busy streets. Second, this is NOT an Ace rental car, it is a contracted operation and it showed. When I inquired about the shuttle (if it exists) I was told it runs during business hours (8 – 4). The only problem is that I had requested a 5 AM drop off with Expedia. I was told that I had to drive the car to a local hotel and wait for their shuttle… oh and also that the hotel would charge me a $ 20 fee. I hope this is a cautionary tale to anyone who ever considers renting from this company, it is quite shady. The kicker was when I started driving the car into the sun and couldn’t see because someone had drug a muddy rag across the windshield. I would give them 0 starts if I could

GREAT price. We rented a mini van for my nieces wedding that accommodated 7 people with luggage. They picked us up at airport within 5 minutes of calling, We did not pay airport taxes on rental because they are just a few blocks from the airport. We were very pleased with the service.