Ace Relocation Systems

Joey and Steve were awesome. I have done 3 corporate moves now so they were the 5^th set of movers is had. The best by far.

No question that working with Ace was the easiest, most pain-​free move that I have ever made. All employees that I worked with were efficient, friendly and professional. They were able to work with me on a very short notice and all of my possessions arrived in the same condition they had left, including my grand piano. Bravo and Thank You!

We just completed our move handled by the team at ACE. It was slightly complicated, moving our 3-​story townhouse a storage unit into combined storage while waiting for our new home to complete construction. Out of all the services we’ve used during the transition, ACE is tops! The crew is professional, considerate, nice, extremely safety conscious, timely and careful; they work really well together, they’re so efficient, there’s no moments of wasted time.
Eric,(our first point of contact) the estimator provided excellent suggestions and explained the process, and was available for any questions we had. (and hands down, most professional estimator of the four we interviewed)
Not that I want to move again, but if I do, I’m not bothering to call for estimates, I’m using Ace.
THANK YOU!

Horrible. Horrible Horrible Movers. Crew is absolutely rude and even one of them fought with me. I had a corporate move from San diego to Bay area. These movers ridiculously packed our stuff. For 2 bed room house, they did 237 boxes. In one of the box, they had only wrapping papers for 1 hat. Dis-​assembled all of our furniture at original location and did no assembling back of it even though it was in their order to do it. Left 237 boxes to open and lots of empty moving boxes and papers left at our house to be taken care by us only. Asked for $ 110 to remove empty boxes and other debris. Very poor service that adds stress to moving. Lots of mishandling of my stuff tpp. I would recommend to do your packing through any other company at all but not this one.

They worked with a Mexican moving company to relocate me to Mexico. Together they lost thousands of dollars of personal property (rug, computer peripheries, books, bed clothes, etc.) and then refused to admit any responsibility for these events. They also packed or repacked some innocuous items like cat food and medications and then later intentionally (and admittedly) destroyed the entire box which also appears to have contained some valuable personal property of mine. They destroyed the entire box because the box contained cat food and medications that are on the «bad» list for Mexican Customs. This local US company should have returned all items to me as I still own a home in the area of the moving company, where the move originated, and I had not authorized the destruction of my goods. I would NEVER use this incompetent moving company for anything.
7÷1÷15 ACE Relocation responded to my initial review (above) stating that it was an unsubstantiated claim. I have emails that substantiate my claim that this company intentionally destroyed a box of my personal belongings without authorization from me. ACE also hired a company to «crate» a glass dining room table top. The item was removed from house but never appeared on the list of items shipped and it was never delivered to San Miguel. This business is hiding the truth and I will be filing a Small Claims petition in the near future.

The moving crew that moved all of our belongings were great. They were all very polite, careful, fast and very organized. I am very pleased that I chose to go with Ace Relocation Systems.

They moved our 4 bedroom house locally. Eric in sales explained everything very well and gave us a decent price. The crew that came were very courteous and took very good care of our stuff. They even organized for our front loading washer/​dryer to be disconnected and reconnected. Overall great job and I highly recommend them!

Ace moved my parents out from Oklahoma to San Francisco. They moved the contents of a 3 bedroom home including a lot of fragile antiques (leaded glass curio cabinets from the 1800’s, several sets of China, antique bedroom sets etc.). Nothing arrived broken. Scott C. and Michelle B. were on the service and planning side and did a fantastic job. Great communication and were very flexible. The actual moving team consisted of 4 great guys. Josh was the lead and Tia, Cameron and Justin (?) were all extremely hard workers and very cautious with our items. It was fast but not rushed. Efficient yet careful. Just what we had hoped for. Great job everyone!

First rate «All-​Day» efforts from Chris and Eric of Ace Relocations Systems. They faced several challenges: doors coming off hinges, narrow and steep driveway, and many heavy solid wood items. This was not a load of Ikea Assemble Kits. Not even close! Paperwork was professional, estimates met, no glitches of any sort. That’s all you can expect from such a big project: on time & on budget. Recommended.

I hired Ace Relocation Systems to move my stuff from Los Angeles, CA to Morgan Hill, CA (approximately 360 miles).
My reference point for rating ARS is in comparison to several other moving companies that I’ve hired in the past.
Overall, my experience was very positive because:
1. Ace Relocation Systems first sends a Relocation Consultant to your home to look at everything and to discuss logistics with you in order to arrive at an accurate estimate and to answer any questions that you may have. Mr. Larry Buckle was my Relocation Consultant and he was very helpful. During his visit to my home, it was obvious that he had a great deal of experience and was very transparent and open about pricing, including options. Also, after his visit, he was extremely responsive by phone and by e-​mail to follow up questions that I had.
2. Ace Relocation Systems called me with important updates.
3. The movers were very professional, careful, and efficient [both packing my stuff and unpacking it]. Nothing was damaged except the handle on one of my Ikea closets (Notably: When he visited my home to do an inventory, Mr. Larry Buckle clearly informed me that they would not be able to guarantee lack of damage to Ikea furniture, so I was well informed of the risk.)
4. On the day that they packed my stuff, they were able to tell me when what day (and time of day) they would arrive at my new house.
As I mentioned earlier, Ace Relocation Systems moved my belongings approximately 360 miles. I had a two bedroom apartment with quite a bit of very large furniture.
The total cost was just under $ 5,000.
So, my overall impression is that if you would like very professional and well organized help moving your belongings without worrying about it getting damaged or lost, and if you think this is worth paying more than the cheapest moving companies, then Ace Relocation Systems is the company to use.

THE WORSE EXPERIENCE MOVING EVER!
I’m in the Army, so I’m used to moving. This time my family an i are moving from California to Washington state.
FIRST STRIKE!
I called ACE relocation system to scheduled the initial walk through to get a estimate for my move. Mr. Scott Cramer, called me back to confirm our appointment set for the following day at 1200 hours. Mr. Scott Cramer, never showed. I called Mr. Scott’s Cramer, I asked him. Why did he miss our appointment? He said we didn’t have an appointment. He then put me on hold. Got back on the phone an started apologizing. I informed him that I took off of work for this meeting. He apologized again. We make another appointment for the following day at 0930. I take off from work again.
SECOND STRIKE!
Mr. Scott Cramer, shows up about 45 minutes late for our second appointment. He apologized for being late and for missing our appointment yesterday. He gave me this stupid excuse that I didn’t want to hear. We sat down and talked about the company. He seemed very knowledgable about what he was saying. Then we conducted the walk through of the house. He was helpful in making suggestions and pointing out what I needed to do next.
THIRD STRIKE!
We finish walking through the house. He estimates the cost to be $ 3900. I’m happy. I tell him that a good price. I was expecting to pay more. He said (joking) wait let me add a few charges. We laughed. Later on that day. I get a email saying. Sorry, but he made a mistake. He now has to charge me $ 500.00 more dollars for the move. Then he sends me the contract, but I see that it’s not $ 500.00 dollars more it’s actually $ 600.00. WOW!
So I called ACE relocation systems office. First I spoke with Frank. He wasn’t any help. Didn’t really know what he was talking about. So Frank, put me in contact with Tony. Tony is the General Manager of Ace relocations system. This guy is a total moron. Well that’s an understatement. For me, Tony, somewhere between a cockroach and that white stuff that accumulates at the corner of your mouth when you’re really thirsty. He had he nerve to tell me they gave me a discount. He would try to speak over me to prove his point. Would not listen to what I was saying. He was very unprofessional. This company was a waste of my time.
V/​r
US ARMY SOLDIER

I was making a local move and called a bunch of movers for an estimate.
Only Dennis — from this company was willing to come to my house to actually do a visual. This meant a lot to me — because I was afraid of an under — estimate of my move considering it was only a 2 bedroom. I had lived in my place for over 12 years and was well aware that was misleading.
Dennis arrived on time and was very thorough and courteous. Gave me an estimate and though it was a couple hundred dollars more than some others I received — I felt more confident that it was accurate. I did not want any surprises on moving day since I intended to pay cash.
Dennis was kind enough to bring by some boxes and packing materials before the move. On the day of the move Enrique’s team (4 guys) showed up on time and ready to work. I felt well prepared for the move. Dennis showed up in the morning to make sure everything was going smooth — again which I really appreciated the personal touch.
Enrique and his team of guys were completely awesome and worked very hard. Always asked at the arrival sight were I wanted boxes to go if it wasn’t indicated on the box itself.
Moving is very stressful. But I wanted to take a moment and really commend this entire team of great workers and just nice guys — for helping make that experience for me — so much less stressful than it could have been. I tipped the four men more than double what the administrative assistant suggested to show my gratitude. I called the office on Monday and asked to speak to Dennis and even to his boss Tony. I really made an excellent choice of picking them for my move and although it was not cheap — it was very professional and efficient. You simply cannot go wrong if you choose them.
So many times people take time out to write a bad review — all of these guys deserve to hear something good. Thank you all for your help and expertise!
You guys are a great team — and I highly recommend them for your next move.

Worst moving experience EVER!
In November I moved from San Diego to Santa Clara. The day started with the movers calling me late and saying they couldn’t find my house. They argued with me and I had to drive to where they were and guide them the block and a half. Then the packing experience. They missed drawers and I had to follow them around and pick stuff up. They threw ALL my power, ethernet, and cables into one box. They took stuff apart and put the parts in different boxes.
Now the delivery. They delivered stuff to wrong rooms. I found the base to my computer monitor from my office in the living room in a box marked «Living Room Lamp Shade». They took stuff apart while packing and did NOT reassemble them at the destination. One example were the shelves to my bookcases. They left it to me to figure out what shelves went to what cabinets. It was a good thing that I taped the instructions for building my CD cabinet inside of it. I would have NEVER been able to put it back together. My living room couch is still not completely together.
They do not offer a recycling service for the boxes.
All in all, I would advise you not to use this company for a move.

I don’t know anyone who actually enjoys moving… but with the help of Ace Relocation Systems, they were able to make moving a pretty great experience. I called Ace and scheduled an «estimator» to come to my home. I had no idea what to expect, and when Scott Cramer showed up, he was delightful! We walked through the house, chatting all the time, and he was asking very specific questions about what we wanted them to move, and what we would move ourselves. He offered suggestions to help us save money and peace of mind. I have several antiques that I was worried about and Scott told me little tricks about packing them and moving them myself, so I wouldn’t have to worry. After walking the entire house (and garage) he left and said he would email us an estimate soon. Well, soon turned out to be about ½ hour later. We had some questions, and when we called him, he was only too happy to explain it all, and again, offer suggestions to help us with the move. I was so surprised at how reasonable the cost was, for what we had to move. I asked Scott to confirm the price, and when he did, I asked why it was such a good price. He said «that is what we charge for this type of move». I was thrilled!
Scott even offered us free moving boxes, including huge ones for our Plasma TV’s. He told us we could save even more money if we boxed them ourselves, and he even told us how to do it!
When moving day arrived, I had to be at the new house (only about 35 miles away) and did not get to see the «pack up» at the old place. I was, however surprised when my husband called me only about 3 hours later and told me the house was packed and «ready to go». I was shocked!
We had a two-​story, 40 year old 2,000 square foot house CRAMMED with furniture. The guys at Ace had it all wrapped and packed and ready to go in no time.
After they stopped for some lunch, the arrived at our new house, and all 5 moving men introduced themselves to me (unheard of!) and asked me to show them the house, and where things might go.
They quickly set to work, moving everything into the house, and putting it exactly where I wanted it. They unpacked, unwrapped and built everything they had brought from the old house, and did an amazing job! Not one thing was damaged, scratched, bumped, or missing.
We were so thrilled with how smoothly the move went, I would even entertain the idea of moving again… someday!

The beginning of the process was actually pleasant — from Eric who came to survey our home in California, to the driver Luis and his team of guys who were all very friendly and professional.
Unfortunately, it went downhill during the drop-​off in Washington. The team of two gentlemen who carried the boxes and packages into the home, were very pleasant and friendly. Unfortunately, the driver Steve was immensely condescending and very unprofessional.
Upon their arrival at the place, Steve got off the truck and asked, «Who’s in charge here?» I replied, «I am.» He then turned to me and pointed his finger at me as if he was holding a gun, and made a «shooting» sound. Who does that?! After that he started cracking up at his own joke, that he absurdly thinks is humorous. He shared his «joke» with the two men who didn’t seem to show any appreciation for his joke either. What he did was very offensive and extremely inappropriate!!! He continued to hand me over a piece of paper, without explaining what it is or what I’m supposed to do with it. One of the two men who was helping carry the shipment was nice enough to tell me what I needed to do with the inventory form.
When all the boxes/​shipment were placed in the home, there were 5 inventory items initially missing. Some items did not have stickers on them, so Steve just randomly assigned the missing numbers on the items that did not have stickers. It was CHAOTIC! He was even ORDERING ME to uncover the number of an item, pointing his finger at it and telling me, «How about that? What’s the number on that one?» What an ill-​mannered person! He randomly figured out which number belonged to which item, and we ended up with yet two items that are unaccounted for.
They left, and as I walked back to my place I noticed that there were a few items in the garage that they’ve forgotten to place in the house — I’ve had to lift those myself (I’m a 5’1″ 95-​lb pound girl). Upon completing the tedious unpacking process, I found one of the two items and it was damaged. The second item — still missing — contained original wood art work and a priceless bronzed pair of baby shoes.
Ace Relocations prices were reasonable relative to other movers. Had I known that something priceless would go missing, I would’ve gladly paid twice for a more efficient moving company.
It’s unfortunate that an awful employee like Steve affected the professionalism of everyone else who helped with the move; he’s very unprofessional, rude, condescending, and definitely portrays the company negatively.

These guys were amazing from start to finish. Eric came and did our estimate and he was friendly and professional. The movers arrived on time, were very friendly and were very careful with our pieces, yet very quick and everything went so smoothly, and even went above and beyond to make sure everything was done properly. When we arrived at the new distination, they got everything put exactly where it was supposed to be. We had no hiccups during the entire process and absolutely use these guys again and highly recommend them!

I chose this company based on excellent Unilocal reviews and because it had experience moving goods across the border into Canada. What a mistake!!!
Our meeting with the sales rep went very well. The San Jose branch supplied used boxes at no cost. After that everything went downhill.
No one called us on our scheduled pick-​up date to let us know when the movers were coming. I had to call them.
We had to leave our goods in storage for a month because we did not have a permanent residence in Canada. With about 10 days left on our storage period I notified the company of our permanent address. Boy did things go downhill after that! For the next three weeks no one was able to tell us where our driver and goods were and when they would actually arrive at our destination. Despite this our VISA bill was charged for an amount that was about $ 700 above the agreed upon price.
When I questioned the bill I was told that about $ 600 was charged because a small truck had to be used to gain access to our residence. This was a lie and that charge was finally reversed. Plus, we still didn’t know where our furniture was and when it would be delivered.
The additional overcharge of about $ 100 was said to be due to the fact that our goods were kept in storage for about 2 days past our one month storage period. This was despite the fact that the company was notified almost 2 weeks before the end of our storage period that the goods could be shipped to our residence.
We were finally given an exact delivery date, booked an elevator in our building, and hoped we would get our furniture. Not to be! Our furniture was not delivered as promised. It arrived 3 days later.
After a couple of weeks of calls back to the moving company’s office we finally received a refund of $ 200.
What a lousy experience.

Terrible planning on their part. They underestimated our household goods and on the moving day sent not enough people and a small rental truck. The movers had no tools and needed to disassemble furniture with our tools. Very unprofessional. We hauled two trucks full of furniture until it got dark. One mover said that they would not stop until we were done. Moving furniture in the dark is not only a nuisance to neighbors but also dangerous and damaging to goods. So they came back 2 days later to finish our move. Overall it took 4 rides to get all our furniture out and we have so many damaged pieces. One bed is completely destroyed and cannot be repaired. We had insurance but they only want to pay us 84 $ for a bed that was in immaculate shape (Potterybarn Kids). I am beyond words and would never ever hire this company again!

Not recommended as movers. Good start with friendly sales and movers But terrible estimation of costs in time and weight, delivery was Very late with poor customer service. Ultimately it was resolved and the goods arrived.
–Keep in mind Unilocal owns this forum and who pays for ads, business is business says the last court verdict. Read some not recommended reviews, too bad the specifics violate ‘terms of service’.

From my first conversation with Sandy as she prepped me, told me to get at least 3 estimates and directed me to the government websites which regulates the industry, to Eric who was so professional at providing a quote, Jeanette who kept me informed to the 4 wonderful men (Enrique, Jose…) who actually made the move happen — all has been above expectation and quality. I cannot speak highly enough of each and every member of this team. When the team arrived in Buellton, there were issues which they handled with aplomb. My 95 year old dad and 86 year old mom had complete trust and faith in them and though there to sign the papers, they were never inconvenienced. You could not expect anything better than ACE Relocation.