A & A Towing

«I’m a fan» may be a stretch. I’m not a fan of being towed. However, it was my fault for parking where I shouldn’t have parked. Nonetheless, A&A was polite, respectful, informative, and fast.
* The car was available at their facility very soon after it was towed, and the City was immediately informed so when I called into the police number to find out what happened, it showed up on their system and I was informed where to go and what their number was.
* The facility was a 10 minute cab drive from where I got towed downtown between 6^th and 7^th st in San Jose
* The rates were comparable to what the city of San Jose charges you if they impound their car
* The woman I talked to on the phone was polite
* The guy I interacted with there to get back my car was very polite and gave me some pointers as well: They patrol every hour, and they make announcements in the grocery store or other establishment prior to towing a vehicle so if you ARE actually shopping in there you will have the chance to get out and prevent it from being towed
* There was no line
* The place itself is dirty and run-​down… but it’s a towing place. I didn’t really expect much.
* Their bathroom in the waiting room doesn’t smell bad, surprisingly. It’s not glorious but it’s not terrible.
Overall, I really can’t complain about this place. And given the lines and stress of being towed into the City Impound, I would take this experience over dealing with the City any day.

This is the very first time I have felt compelled to write a negative review. It was not a pleasant experience at all. I had my car towed six days ago to A&A Towing’s yard for storage. Little did I know, it would be kept there for an unnecessary amount of days because the owner just happened to be out of the shop every time my insurance representatives called to receive a bill. I find it absurd that no one in the shop is able to obtain the billing information in order to be paid correctly for my car to be released but the owner, and yet he is always out taking calls to tow other cars. When this situation first happened, I received a call from my insurance company saying they called A & A Towing about my car, but A & A Towing said they did not have my car despite me already calling A & A Towing the same day requesting for my car to be released to my insurance. They tried to ask me if I was sure I did not have a completely different car that was in the tow yard (different color, make, model, and year). No, I am completely positive I know what I drive and what I had towed.
Thanks for an overall terrible experience. Best of luck to the owner and employees of this business. I sincerely hope that no one else has to suffer with this towing company.

They are rude and racist. Using derogatory names towards anyone who is not white. Please do not use this horrible company.

I hate them. They are super rude. They are just taking advantages from other people. They charge me 400 bucks for towing my car. I bet nobody wont willing to do business with you. Wish your business worse and worse. Lol.

If I could give zero stars I would! These people are only in business to take advantage of others. The tow truck drivers are not very polite. I got towed from a permit lot without a permit. I knew i was in the wrong but was still harassed by the tow truck drivers. I am literally paying there wages and they are so disrespectful. I knew I was in the wrong and had to pay the un godly amount that towing companies pay and they still gave me lip about being in the wrong. I would never ever do business with them and honestly wish nothing but the worst for them in life. Karma will come your way my friends!

They may have switched bills on me! I was texting while they were checking my bills and one happen to be fake? the only other place I went to after the bank was McDonalds. Beware when giving cash keep your eyes on your bills. they may switch them on you and you may be stuck with a fake bill! Shit. I counted my money right in front of the guy thinking he would then process my car. When he then started saying uh oh uh oh striking a bill several times more than once became suspicious saying this is fake. I feel like an idiot while he was fumbling with my cash I think he switch the bill on me and I wasn’t even looking :/

The worst experience I ever had… they are so unprofessional and they have some stupid attitude for no reason. I wish there was some place I could complain about them and that would take an action on them… I think this company is just there to cheat people!!!

I wish I could give this business a negative 1. It is not even worthy of having a 0. Worst experience ever!!! The guy there, Daniel, is a jerk!!! Super rude and inconsiderate of people’s hardships. Ok. if you can’t lower your prices, fine … but please be nice. Doesn’t cost you anything to have a little sympathy.

These people are horrible. Do not do any business with them. It was bad enough that my car was towed at unclearly marked lot, the people at the towing company had the nerve to give me and 2 others, in my situation, attitude. They are horrible human beings to say the least! Beware!

This is my first experience working with any towing company. I usually try to park in actual garages but I guess we all make stupid mistakes at some point in our lives.
My only word of caution with these folks is:
If your car has been towed by any of these folks, make sure and CHECK YOUR SIGNAL LIGHTS to see if they are working before you leave their lot. My signal lights were working perfectly before my vehicle was towed. I picked up the vehicle an hour after I figured out it was towed. While I can’t put the blame on them now because I’ve left their premises, I can assure you that it was most likely THEIR fault my lights are broken.

Had the worst experience with these people while helping my elderly aunt retrieve her Toyota Camry. The ‘president’ Delilah assured us (over the phone) that she would work with us financially due to my aunt being on a fixed income and the price being over $ 1200. Delilah backed out at the last minute leaving the office for the weekend only to show up while we were picking up the car to be the biggest jerk ever. She yelled that she never made any promises and that this isn’t a customer service business so she didn’t care what happened. Her office smelled of urine and was about as dirty as I have ever seen. My cousin works in the towing business and he warned us these guys were the worst and they lived up to that easily. I don’t have enough bad things to say about these people but I pray for you if you have to deal with them. Good luck.

Inmoral business practice with sleazy owner.
They got to supermarkets and tow customer’s car as soon as the car passes the allowed free parking time limit. Like a previous reviewer, my car was towed only after 1 hour and 15 minutes and the parking lot wasn’t even half full. I went to pick up the car, there were 3 people in front of me, complaining about cars being towed at the same time fromt he same location.
Apparently their business model is by extortion. Stay away!