A Way With Flowers

Family decided to use this florist for a funeral because it was closer than other ones we had used in the past and I called in an order for 2 medium sized standing sprays. We regretted it.
The issue was there was a ton of green with very little actual flower coverage, and the flowers that were used weren’t fancy (recently got married so wife became an expert in identifying what’s expensive depending on the time of year).
All-​in-​all, the family had purchased 10 – 12 arrangements, and the subject of disappointing flowers came up when we were together. Our theory was that the owner hadn’t ordered enough flowers to cover all the orders and had spread fewer flowers to complete all the orders and accept full payment.
Our basis for comparison were 2 other standing sprays I purchased for the exact same price from 2 different florists in the past year. The other 2 were big, full, and had a variety of flowers. In comparison, I could count the individual flowers on each AWWF spray from 25 feet away.
I was planning on just eating the loss and never returning, except when I looked at my credit card statement, I saw I was charged more than we agreed to. The lady failed to mention a delivery fee she tagged on. I actually never got an invoice (ordered over the phone and wrote down the total), and I only found this out after getting one through my credit card’s dispute department.
I called the shop to inquire about the extra charge and how much the arrangements differed in what was advertised on the website. Lady said she would look into it and call me back. I never got a call.
Figuring she blew me off, I filed a dispute with the credit card company. Rather than attempting to reconcile with the unhappy (and let’s not forget grieving) customer, she decided to fight the claim head-​on with a complete lack of compassion and personal accusations. After providing my evidence, the credit card company decided it would be easier for them to eat the loss and credit me the full dispute amount so I wouldn’t have to continue dealing with the lady.